I used Bockrath's rug cleaning service for my oriental rugs. They came back almost unrecognizably…read morebright and clean. The colors seemed to glow as if brand new after over thirty years on the floor. Cameron, Brad and Marshall were the pick up and delivery guys for me, and they were so careful with my antique furniture, and measured the rug and my room for perfect placement of things. I highly recommend Bockrath because of this element of their service.

I just had my carpet replaced in three bedrooms and the entire basement, including the stairway…read more When I looked at the samples, I was worried about how the big picture would look. However, Doug Bockrath was very helpful in picking out the samples. Also, I wanted a new area rug for my family area along with a matching round one for under my breakfast table adjacent to my family area. They did not have a round one, but their in-house crew was able to take a second rug just like the one I purchased and cut it into a round and seamed it along the entire edge. It looks amazing! Kudos to their in-house people that did this. They were fantastic. Lastly, their crew that laid the carpet did a great job matching the seams. They were very courteous, cleaned all the mess and took it with them. I was also pleased that they moved my big furniture for me. A big shout out to Art, James and Anthony! Overall, everything was a great experience, and I highly recommend Bockrath Flooring.

Comically atrocious customer service. Easily the worst I've ever been treated in recent memory. The…read moremanager, Jeff Green, has spent half a century selling carpet, and the unsavory stories abound in the industry about his character. (I checked in with a couple other shops.) Then again, I suppose carpet salesmen are not always known for their integrity. (Buddy's Carpet Barn, anyone?) Anyway, I'd steer clear.

We have been doing business with Dayton Carpet Liquidators for over 20 years. They have excellent…read moreflooring products at a reasonable price. They have been very helpful in making sure we get the right carpet for our home, and encouraged us to take samples home to that end. The owner, staff and installers are all professionals focused on great customer service.

Thank you to Fred and his son who replaced my bathroom floor. They did a great job and were very…read morecourteous and kind. They both went above and beyond to do quality job for me and to uncover a hidden AC vent. Thank u so much. 2 thumbs up.

We want to thank A-1 Carpet for a wonderful job on our living room and bedroom carpet. The young…read moreman who was our salesperson was very knowledgeable and helpful. The job was completed in a timely manner and we were so very satisfied. Jim and Jerry L.

I had an issue with water in my basement and needed the carpet replaced. One text to Carpet Plus…read moreand they were out taking measurements and showing me some samples the next day. They hauled out the remaining dry carpet, put down all new strips, pad, and carpet in 2 days. The finished product looks fantastic. Price was very reasonable, and their installers were very accommodating when I wanted a few areas tweaked. They made sure I was happy with the finished installation. I used them again when I needed a different area done and they were fast and professional again. I would recommend them to anyone looking to get carpet work done.

Great service, very professional from start to finis. we worked with Joshua, informative not…read morepressure. I had confidence in the process from the start when he said they use their own installation crew. The install crew did not disappoint. I will always buy my flooring from Bud Polleys

Customer service appears to be a top priority only when making the sale. Salesman (Zach) was…read moreknowledgeable, answering our questions and providing details. Carpet was installed in July. A week after installation, we noticed areas where the carpet was not tacked down well and was "bubbling up". I called Bud Polley's and was transferred to Zach's voicemail, where I left a message. A few days later, after no response, I called a second time. The gentleman who answered remembered my calling before and seemed surprised that I hadn't received a response. He, again, transferred me to Zach's extension. This time the call was answered. I was told that a customer concern ticket would be completed and turned in to Jeff, who would reach out to me. I have yet to hear from anyone at Bud Polley's. I only wish that I'd noticed the issue with the carpet before I'd paid in full. Maybe action would've been taken to make things right had I not written that check. Unfortunately, I cannot recommend this business.

I called for a handyman to remove an old deck at a house i had just bought. I called Next Level…read moreRemodel Bobby came out quoted the price and i accepted the job. it It went well Long story short I was trying to get two exterior doors and screen doors installed from Lowes but it was difficult to get a date. I asked Bobby if he installs doors--he said yes He gave me a price which was $1500 He wanted $750 up front which i gave him (big mistake) He never did give me a date or time he would start I called him-- set a date still thinking positive He arrived with two other workers They removed the doors Bobby took them and never came back the guy s were working and I assumed it was going well By the way they arrived at 12 noon Dereck appeared to be the head worker he was telling they were going to Hueston woods for bobbys daughters bday Anyway they were getting ready to leave around 2:30 - 3:30 I had forgotten to get door handles which Lowes isn't far But they were leaving they didnt clean up They took one of the screen doors to the garage That was very disturbing for me I was going to install door handles Anyway Dereck came back the next day He got to working around 9:30 I just assumed it was going well But at around 10:40 he said he had to meet his wife and then was going to Lowes for supplies he would be back in 20 min it turned into an hour and ahalf During that time i started looking at the work It was not good!!!! It became very clear that he was not a door installer Nothing lined up right And Bobby still has not come by to see how it was going Eventually i told Derek he could go Derek is a nice guy but i dont think he had much experience installing doors I had read earlier today that he Warranties his work and guarantees it and the customer satisfaction is the most important part of his company He might say that but he has shown NO customer service to me He charged me 1500 dollars for about 5 hours work and very poor work

Bobby and his team have been working with me for several months now! We started with a townhome…read morethat needed major repairs. A non-permitted loft and water leak caused a two-inch floor slope on the second floor. Bobby worked until he found the damage and made the repairs in a way that the structure is better now than the original build! In addition to that, he did a laundry list of repairs, painting, flooring, installation of all kinds of fixtures, countertops, bath surround, etc. His installations went beyond what had to be done. I just told him I wish I had another unit to redo!

They do a fantastic job! I would highly recommend them. My carpets were dried in two hours and…read morewere not saturated.

Fiber Dry cleaned two couches, a love seat and two chairs for us. Our furniture is over twenty…read moreyears old, in good shape but was dirty. Everything looks so good after the cleaning! The three employees were respectful and worked hard. They did a fantastic job! Scheduling was so easy. The price was excellent. Other quotes we got were twice as much. We highly recommend Fiber Dry and will be using them in the future.

I just had new engineered oak flooring installed in the house I recently purchased May 2019…read more Jason Jones sat with me for quite a while, explained my various options and helped me choose a wonderful floor. I can't praise him highly enough. My beautiful floor is in, along with tile for my kitchen and baths, and I am very pleased. Bruce R.

Great people from sales to installation! They worked hard to find exactly what we wanted at a good…read moreprice. Highly recommend them for all types of flooring!