Needed the flooring in our back room redone, and I am beyond impressed by how quickly and…read moreefficiently these guys were able to complete the job. If I could, I would rate this company 6 six starts for how incredible the turnout looks. Thank you so much Carpet House Flooring! We will definitely be recommending you & coming back for more services if needed. Cannot wait to put the furniture back in and enjoy this room!

We bought a house that needed re flooring immediately. Went to Carpet House and explained our…read moredilemma. They responded a can do attitude. Within 2 weeks we had new carpet and wood flooring in our entire house. It took a lot of stress out of our move.!

Beyond great service. Incredible follow up and selection…read more We went with a Hammond creek and chevron style laminate. Turned out excellent. Matt was superb with financing and product knowledge. I'll be back

I ignored the reviews, the low ratings and I went ahead and purchased from these guys and I can't…read moreexpress how deeply I feel that it was one of the most stupid mistakes I've ever made. The abundance of bad ratings make it clear that my experience was not an isolated incident, but rather a pattern here and it ain't pretty. Here are a few examples of how incompetent these clowns are. Guy comes out, measures the area to be carpeted but FORGETS to place an order for one of the rooms. They eventually removed the old carpet, but discovered they didn't have the new carpet so they just left nails sticking out of the ground creating a very dangerous situation. The same doofus, who measured a hallway, got the measurements so wrong it was laughable. Especially when you considered prior to coming out I gave him the measurements I had made to use as a double check for his work. I stressed the importance of getting in the missing carpet ASAP. When they finally get it in they FORGET to call me and tell me it has arrived. So I was waiting for the carpet while it was sitting around in the warehouse. I got tired of waiting for them to call so I checked myself only to discover "Oh yeah, we got that in" So buyer beware, do not purchase from these guys. There's lots of other options available. If you end up buying anyway, you can't say you weren't warned.

Comically atrocious customer service. Easily the worst I've ever been treated in recent memory. The…read moremanager, Jeff Green, has spent half a century selling carpet, and the unsavory stories abound in the industry about his character. (I checked in with a couple other shops.) Then again, I suppose carpet salesmen are not always known for their integrity. (Buddy's Carpet Barn, anyone?) Anyway, I'd steer clear.

We have been doing business with Dayton Carpet Liquidators for over 20 years. They have excellent…read moreflooring products at a reasonable price. They have been very helpful in making sure we get the right carpet for our home, and encouraged us to take samples home to that end. The owner, staff and installers are all professionals focused on great customer service.

I was in contact with That Carpet Guy through email only initially. I sent him pictures of my…read moreliving room which needed the carpet stretched. He gave me a quote which I thought was reasonable, we scheduled a date & time and he showed up when he said he would and did the job he said he would for the exact amount he quoted me. He was quick and professional and did good work! Hard to find people who actually show up nowadays and do what they say they will; this guy did!

Had several areas that needed streching and some areas needed tucked to tile. Best ever. Sure…read morecalled the best person for the carpet work. Big plus he is a very nice person.

This company went above and beyond to help us & save our carpet. We had an emergency with several…read morebroken bottles of nail polish. I wish I had taken a before picture but I was certain it would not be removed. But the man would not give up. He, I believe, is one of the owners or managers. He came in just a short time too. There were 5 probably more bottles, Red, blue and black!, He worked until it was removed. I was AMAZED!! & We are so grateful. I can not say enough about how great this experience was!! Thank you to Sonrise Carpet Care!

From the owner: It all boils down to the details! What we call "No Compromise Carpet Cleaning"…read more We exceed the standards created by the Institute of Inspection, Cleaning and Restoration (IICRC). Most companies do not follow these standards in order to cut costs and shorten the time each job takes. But not Sonrise Carpet Care. Your home is worth us taking the time and making the effort to do the job right.

Alex was amazing to work with. She went over different vinyl flooring options. She recommended a…read moreperfect floor for our needs. The installers were prompt and professional. They explained everything that was going to happen. The floor looks amazing, and they will be doing the other rooms in our home.

I had a very difficult situation and needed to get carpet installed quickly, I was only in town for…read moreshort period of time and needed help fast. This store went above and beyond to help me and I am so grateful for not only their great service, but their understanding of my situation. I would highly recommend this store!

The only reason they are getting a 4 star review is because of Chuck Thomas!…read more We had a flood inside of our home. Our neighbors hired Rite Rug for their flooring. The initial salesman that we encountered was Chuck Thomas, and he was extremely informative. The neighbors recommended a different salesman, and he showed up in the middle of our conversation and took over. We actually ended up going with the recommendation that Chuck had. We worked with the other salesman for pricing and installation. We special ordered our flooring and knew it would be a couple weeks. I called one week in advance and scheduled for install and was told it would be OK. The day of installation nobody showed up and there was no phone calls. I called the salesman who told me my phone was not accepting phone calls. Said our flooring was not in stock yet and he would call me back with an install date, which never happened. Then blocked my phone number or stopped responding to my two additional text messages that I sent. We went into Rite Rug due to no response and no call back from the salesman, and encountered Chuck Thomas again, who actually took the time to sit down with us, look at our account, and see what the holdup was. He informed us that we were, in fact, already scheduled for install (which we were not informed of by the previous salesman), he reviewed our entire account, submitted our credit that was due to our account due to a difference in square footage coverage, that also was not addressed by the previous salesman. He reviewed the install supplies and added some things that were missing. He then printed everything out for us along with writing down the install date and his initials. The installation crew were absolutely amazing. The floors are beautiful. We highly recommend Rite Rug but even more so we highly, highly recommend Chuck Thomas.

I don't understand how this company is in business. We went to their store because we wanted…read moreflooring. Our salesman gave us samples and prices, came out to measure, and we never heard back. We've called no less than ten times in the last month. We still have no estimate for the project. ​​I've never seen anything like this in my life. If I can't trust you to return a call, how can I trust you with my home? One would think Rite Rug wants to sell flooring, but apparently not. Don't waste your time with this store.

Good news - great selection and quality installation…read more Bad news - the work takes forever. We started this process on March 5, 2021 and the work is still not done and it's November 22, 2021. Yes, eight months (going on nine) for a residential flooring job. And did I mention, it's still not done? Worse news - the agreement was we would give significant down payment and the balance would be charged once the work was completed. The work isn't done and we got charged. This is after several dozen calls (no exaggeration here) from us in the past few months asking for updates. We have been promised returned calls that never materialize, we have been promised that someone would call us "later today" or "tomorrow", we have been promised that the work will be completed next week, etc. McSwain then sends a guy that is supposed to get projects back on track, he takes a look at the (lack of) progress, assures us that he will get this on track and "take care of us", and gave us his mobile number to call. The result ... not much. More unreturned messages, wrong pieces being sent, contractors still leaving with the work unfinished because the needed parts weren't shipped, or the previous contractor didn't do the job correctly so they couldn't finish theirs - and more inanity. This has been a total poop show and I wish I was making this up or even exaggerating a little bit. And did I mention, it's still not done? Finally, they call us back asking us why the account isn't closed (paid in full)! It's not closed, because the job isn't done. So we call back, no answers, no return calls, and they start running up our credit card without permission. And did I mention, it's still not done? So - buyer beware, be patient, and guard your credit card information! Nothing would make us happier than getting this resolved.

I contacted my local store to request a quote on a product they had on line.The sales guy told me…read morehe didn't have it in stock in the store and that he would have to call the main office.I never heard back from him.My husband went in person spoke to the same guy and was told the same thing.He never heard back from him either.I contacted the main store in Cincinnati and had to leave a message but no one called me back.Very poor customer service.They lost a good sale we were ready to purchase a product they listed as in stock in their warehouse.