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    Pages Flooring

    4.9 (8 reviews)
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    3 years ago

    The did a great job on our flooring. The installers were prompt and very professional. Would use them again for sure.

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    McSwain Carpets & Floors

    McSwain Carpets & Floors

    1.0
    (4 reviews)

    Good news - great selection and quality installation…read more Bad news - the work takes forever. We started this process on March 5, 2021 and the work is still not done and it's November 22, 2021. Yes, eight months (going on nine) for a residential flooring job. And did I mention, it's still not done? Worse news - the agreement was we would give significant down payment and the balance would be charged once the work was completed. The work isn't done and we got charged. This is after several dozen calls (no exaggeration here) from us in the past few months asking for updates. We have been promised returned calls that never materialize, we have been promised that someone would call us "later today" or "tomorrow", we have been promised that the work will be completed next week, etc. McSwain then sends a guy that is supposed to get projects back on track, he takes a look at the (lack of) progress, assures us that he will get this on track and "take care of us", and gave us his mobile number to call. The result ... not much. More unreturned messages, wrong pieces being sent, contractors still leaving with the work unfinished because the needed parts weren't shipped, or the previous contractor didn't do the job correctly so they couldn't finish theirs - and more inanity. This has been a total poop show and I wish I was making this up or even exaggerating a little bit. And did I mention, it's still not done? Finally, they call us back asking us why the account isn't closed (paid in full)! It's not closed, because the job isn't done. So we call back, no answers, no return calls, and they start running up our credit card without permission. And did I mention, it's still not done? So - buyer beware, be patient, and guard your credit card information! Nothing would make us happier than getting this resolved.

    I contacted my local store to request a quote on a product they had on line.The sales guy told me…read morehe didn't have it in stock in the store and that he would have to call the main office.I never heard back from him.My husband went in person spoke to the same guy and was told the same thing.He never heard back from him either.I contacted the main store in Cincinnati and had to leave a message but no one called me back.Very poor customer service.They lost a good sale we were ready to purchase a product they listed as in stock in their warehouse.

    Pages Flooring - carpeting - Updated June 2026

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