These guys are just amazing! I had my whole house done with carpet and wood laminate. Started with…read morea "big name" company, whose sales associate clearly wasn't interested in helping me at all. Switched home based flooring, and so glad I did! The product is great. No complaints at all. But Brandon's attention to detail on the measuring and making sure I understood everything was exemplary. The crew who did the install exceeded all expectations! Really went above and beyond, getting the job done faster than scheduled. Profession, great guys who clearly know their business, and don't just do this as a side job. 100% would use them again and recommend them to anyone getting new flooring! 5 star review for a 10 star job!

The carpeting is bubbling up all over the house, in bumps that you can even trip over. I simply…read moreneed to know the name of a reputable installer who can come, move my furniture, fix the carpet. Do you think they help me with that? The answer is no. They sent someone over who said, yes it's bad, and I never heard another word from them. When I called again after I waited a month, I was hung up on! Judy should shut down this business if she is going to treat customers this way. I spent over $10,000 with this company. You might get great service when you first order your carpet, but do not expect any service ever again from this company. Brandon told me to call them for help, and when I did Judy was rude, unresponsive, and unprofessional, and Brandon isn't even there anymore!!

Amazing family owned business for your flooring needs! Their team, timing, quality and pricing were…read moreall great. We would use them again!

Had a wood floor installed. Dawn Marie was very helpful and patient giving us numerous quotes due…read moreto our changing request. The installers were professional and polite. Very happy with the end result, so happy we are having them do the carpet in the basement and stair

McSwain recently replaced the second-floor carpeting in my home with LVP flooring…read more During the installation, the crew cut over 100 boards inside my garage without using a dust retention system. As a result, the entire space and everything in it was covered in sawdust. The dust has even accumulated in the garage door rails, affecting the guide rollers. No attempt was made to clean up the mess. When I raised this issue, the team stated that it was due to the rain and cold weather, and noted that the contract only specifies "broom swept" conditions. I would strongly advise against using their services. If you do choose to hire them, I highly recommend ensuring your contract explicitly requires all cutting to be done outside, regardless of the weather conditions.

Had a large unsightly hump in carpet. Jeremy knew what needed to be done and quickly and expertly…read morecorrected the problem, stretching and reattaching the carpet to tack strips and corrected a faulty installation from 12 years ago. Communication was clear via email, text, and phone. Came early and the price was half that quoted by others using 2nd level contractors. He's local to me and was glad to give him the business. He earned my business and I recommend him highly.

I had a whole house flooring install. the flooring was good but the trim install was horrible. the…read moreinstallers did not cut corners correctly and the materials used were below normal standards. When cleaning the floor any liquid used to clean the floor the trim swelled up and warped. The store manager came to my home promised to reinstall new trim. After several attempts and the run around he did not follow through and left me with a horrible install job. Shame on them to ruin a $10,000 floor job. I would not recommend using their services you would be better to take your money somewhere else. Bad product, bad install and bad very IManager Service!

This has got to be the noisiest non-rebound bedroom and hall carpet padding and carpet I've ever…read morebought!!! Like walking on packing bubbles!!! Its been several months and its still noisy!!!

UPDATE: boards were replaced & small credit applied but only after significant effort on our part…read more We cannot recommend Floor Coverings International if you want a company that corrects installation issues beyond using a floor marker to mask installer-caused scrapes. Be prepared to advocate & fight for what you were promised before settling for a poorly done project. After installation, we pointed out several concerns, including scratches & divots (expected in construction, & sales assured us they'd take care of any issues). Many were fixed with floor markers we were willing to look past; however, two areas had deep scratches from the installer carelessly dragging furniture & the bathroom sink. Having given their initial "easy" fix a shot, we requested those boards be replaced. We waited 1.5 weeks between each requested remedy & only got responses after proactively following up a week later. We were given a repair date to replace the boards. The day before (a Sunday), the office called to say the installer had a time conflict (typical for him; he never arrived on time once, often arriving after 12-1pm). She also shared that the day before returning, he claimed he wouldn't do the sink area without a plumber removing & reinstalling the sink--at our expense. We were over a month into this project with zero mention of plumber/spacing issues. During sales, our bathroom was evaluated & sales reassured us there'd be no issues & that they handle that in most installs. When we challenged the extra cost, we were simply told "it's in the contract." That might be acceptable if identified earlier, but he installed the floor fine the first time & made no mention until the day before returning--a month after we raised concerns about scratches in that spot. After another 1.5 weeks, a new installer was scheduled. He easily handled the bathroom repair without a plumber but didn't have enough boards for the second scratch--despite the office & sales team inspecting it & having photos showing the required boards the day after the initial install over a month prior. I was told it needed an inspection before ordering boards (despite previous visits & photos), but they couldn't send anyone for a 10-min inspection for weeks. They also never advised us this step was needed--continuing a trend of poor communication & zero proactive planning. During initial install, the installer was highly unreliable. Not once did he arrive near the promised time, each day brought an excuse, & he often arrived after 12-1pm, forcing him to stay past 7pm. He gave unreliable estimates for timelines. He was clearly exhausted & struggling by end of day, raising quality concerns that show in the areas we're still trying to fix. He was nice & did decent work when not exhausted. When paying $13k for "super scratch-resistant" floors, getting quality installation & responsive communication shouldn't be this difficult. Things happen, but the added stress & constant schedule rearranging (while working full-time jobs) has been unacceptable. Their priority is clearly the next new project, not finishing ones already started. If you get lucky with a perfect install the first time, they're great; as soon as something isn't right, be ready to strongly advocate for yourself & refuse to settle for the "easy" fixes they offer.

This company just did major damage to our walls and did subpar work. A one week job stretched into…read more5 weeks. We had them place waterproof laminate throughout the main area of our main floor. Three bedrooms of carpeting. Vinyl in a bathroom and a mudroom. And waterproof laminate in the finished basement. The first crews didn't cover/ tape off appliances or areas as stated in their contract. The whole house from the 14 ft ceilings with 10 ft ledges to the ducts and 6 brand new appliances' vents were coated in flooring dust because they used multiple electric saws inside our house. They dinged and gauged every single wall in every room. Massive amounts of damage to newly professionally painted walls. Some gauges removed layers of paint. There were black hand prints all over the walls. Their lunch garbage thrown on the lawn. The flooring in the basement was installed incorrectly. They left off the protective plastic layer that goes underneath. We have a video camera that points right into the basement door. Otherwise we wouldn't have known until our floor failed - then would've been told that the warranty was voided because it was installed incorrectly. The carpeting crews then did a shabby job and left a big, raised seam down the middle of the master bedroom. Doors not reattached or dragging the carpet. The wrong transition strip was put on the top of the basement landing - the wrong color and a major trip hazard. The carpeting crew then also did further damage to our walls by cleaning and painting on our walls without our permission. The project manager, Nadia, was in charge of the first crews and carpeting crew. We emailed Nadia and the salesman, Jay, the pictures and videos of all the damage to our home and the crappy work that had been done on the flooring. That email was forwarded by Jay to the branch manager, Amanda. Amanda assured us that everything was going to be fixed, the crews were let go and that Nadia was removed as project manager. She promised that a professional crew would fix the flooring, agreed to pay our painter to fix our paint, she would send out a cleaning crew and get our ducts cleaned. She also said she was going to oversee our project. Amanda didn't oversee anything. She didn't come out to our home until 3 hours before the 2nd crew was finished with our floors. She was on our property a total of 19 minutes. All caught on video. Video of her being asked by the 2nd flooring crew about the open hole left in our finished basement floor. It's supposed to have a matching cover. Instead the first crew shoved another pipe into the drain, making it narrower and no one has ever brought the matching floor cover. We still have an open hole in the floor. Also video of her saying she was going to have the flooring removed from our back patio. It's still sitting there. She also didn't even look at the carpet seam in the middle of the room or the damaged walls. The 2nd flooring crew did a better job but now less than two weeks later and the floors are popping in multiple places. The unqualified cleaning crew sent out by Amanda and Iliane then did more damage to our walls. Well, her teenage kids did. She sat in the car nearly the entire time, on her phone. Also all caught on camera. The mom can be heard asking the progress of the kids as they worked 'cleaning' my home and she sat. They didn't clean much but did a lot of damage. The mom used an unapproved cleaner on my floors that can void the warranty and strip my floors. After nearly 5 weeks into a job that was to take 1 week, has damaged our home, delayed our move by a month, delayed putting our other home on the market, cost us a lot more money than the cost of the flooring and ton of stress - we decided it was in our best interest and for the sake of our home to part ways with this company. We just could not trust anyone from this company to be let back into our home to damage it further. They have all proven themselves to be completely incompetent and unable to handle a job of this size. It was agreed that a price reduction was warranted and we were told we would hear from them soon about whether our warranties were still valid. We were also told that the owner had been notified. After three days with no communication we emailed to enquire about the status of our warranty. What we got back from Amanda was a snarky email that reeked of Chapgpt. It also stated that we would not get our reduction in price if I left a negative review or said anything negative on social media. That didn't go over well. We paid the reduced price and you're reading this review. And the damage is condensed here for space, it's worse. The new owner? Never heard from him. I sung their praises in multiple reviews before and now I'll shout from the rooftops what they did to my home and the crappy work they did.

Had my sofa and chair cleaned. Guys did a great job! Came at the scheduled time and let me know…read morewhen they were about 10 minutes out. Will hire again in future.

This is an update to my prior review...... After posting the initial review, I was contacted by the…read moreowner, Russ, and arrangements were made for them to come back and re-clean everything. Russ stated they had some equipment damage the day prior to my original appointment and he felt that was what caused the problem with the dirty water not being sucked out. As before, they arrived as scheduled and were very friendly. They re-cleaned everything and added a deodorizer this time and it did dry in just a little over a day. Although the carpet is now clean, it still has a slight odor to it that I hope will fade in time. I believe Russ did everything he could to try and make the situation better and I appreciate his efforts.

I have known and used Steve Contois at Carpetland in Milford for about 10 years now. He's always…read morefair, reasonably priced and does great work. This time he had Milton Mareno and Sons install the hardwood in our house and they did such a great job. They put plastic up to keep the dust out of the rest of the house. They cleaned daily. But best of all, they under promised and over delivered, they got done sooner than they thought. The way customer service is lately, rarely do you ever get good customer service any longer, let aline great and even more rare is to get what you paid for. We got all of that. So we thank Carpetland, Steve, and the guys at Milton Mareno & Sons!

DON'T DO BUSINESS WITH THEM!…read more I've been waiting for my laundry room tile/laminate flooring to be installed for 3 weeks now. The washer & dryer were moved to the middle of our theater room. We've had to take our laundry to the laundry mat. The delay has also kept the carpet guys, also from your company, from laying the pad & carpet in that room. I've been put off and stalled for 3 weeks now and I'm sick of the inconvenience and costly laundry service your tile person has caused. Customer satisfaction is not alive and well in this situation.

For a project that was supposed to take 2 weeks, I'll say this: our project started the 1st week…read moreof the baseball season & didn't "end" (if you can call it that) until the first week of the baseball playoffs (6 months later.) If you proceed with this company, do not under ANY circumstances, pay them the 2nd or final payment until your job is ENTIRELY complete and you are 100% satisfied--NO excuses from them. Every nail is in, every board is down, and even every speck of sawdust has been swept up. "We'll talk to the manufacturer and touch base in a week" will easily turn into 6 months; you are now not their priority & might not be happy with the finished product. You can imagine how many messages they sent about that last payment vs. when we were looking for answers related to our incomplete job. We erred against our better judgement & suffered the consequences. My wife & I wanted to get new floors for our home and knew it was going to be the biggest personal investment for our home. After she met with a few flooring companies, she was drawn to All Flooring Ohio because they were local, enthusiastic, and were willing to bring the samples to our house. The price was in-line with other companies we worked with to that point. Per AFO, we were told it would take 2 weeks for the project to be completed from demo. I can't stress enough how great the 1st crew was that showed up to install the wood floors. They were incredibly nice & kind, worked hard, & did a good job cleaning up after their day was finished. They had an excellent system & were quite efficient. Their craftsmanship was great & we're really happy with their portion of the work. They are a big reason, almost the sole reason, that my rating is not a flat "1." The only snafu that came up while that crew was here is they realized the flooring company shipped the wrong color for stair noses. They let the owners from AFO know about the issue and they contacted the distributor. They said they would get the right ones sent out and 'should' arrive before the rest of wood flooring is done. We immediately started getting contacted about our final payment. This was concerning because the carpet portion still hadn't been completed and the wood flooring portion was still waiting on the right materials from the distributor. The carpet crew that showed up was nothing like the first flooring crew. They showed up reeking of smoke and left our house smelling the same way. They did a decent job, but it's quite off-putting to need to open the windows for days at a time to get the smell of cigarettes out of your daughters' rooms due to an installation crew. The distributor sent the wrong stair noses a 3rd time & AFO had contacted us again for final payment with the reassurance that the stair noses & remaining trim in our bathroom would be finished promptly; we, regretfully, provided it even with the project not done. There was quite a bit of back-and-forth because the manufacturer could not get the color correct, and AFO suggested that they could stain the stair noses that did arrive to match the rest of the flooring. I dropped off 3 portions of flooring that were scraps from what had been put down. After a few more weeks of waiting they said they thought they had a match & would work with us to get scheduled for the installation. At this point we had been already waiting a couple of months. After MONTHS of us asking when we would be scheduled, being ghosted for a week at a time after delayed responses, getting a date, then having the date taken away, asking again (and again, and again) we finally got an install date. At no time did we feel like we were any kind of priority for the company or owners. This install only took 3 hours and you'd think they could find that time, even after hours, for a customer that had been waiting for over 6 months & was incredibly frustrated at this point. Imagine spending $30,000 on new floors and they can't find 3 hours to finish the job after 6 months & already having paid. When the install date finally came, the crew that showed up was rough and spent the entire 3 hours arguing with each other. It was unprofessional, even worrying, that this company would choose to have a crew represent them like this. Imagine being in your home and listening to two strangers argue for 3 hours--it's beyond exhausting and makes you uncomfortable IN YOUR HOME. And the coup de grâce to this: the stair noses still didn't match. The installers even noticed it & mentioned it to each other, waited for us to say something, & then contacted the owner. She said it was OUR fault because we only dropped off one sample (we dropped off 3) and it only picked up a darker portion of the colors in the floor. She followed up with an e-mail on how we could add bleach to soften the color of the stain. I'll remind: we paid more than $30k for this.

Stay away from Daniel he will make promises and never keep them and will tell you that he will do…read more but he never will fulfil. job promised me extra boards in case of a problem and never brought even though I called him a few times and now have a problem which I even agreed to pay for he's been putting me off since April. Not a good guy to do business with in my opinion... stay away from this guy..

Worst company to buy carpet from! The carpeting McSwain supplied is all stretched out from improper…read morehandling! It is all wrinkled and McSwains' thinks it can be stretched out. I'm not taking any chances with this corrupt company! It was supposed to be 74 oz weight and 13'2" wide goods. What I received is more like 40 oz and 13' wide - so I was deceived! The carpet manufacturer has said to file a warranty claim, and McSwain refuses to so. The carpet is known to have problems if the warehouse didn't properly handle it. I had to pay the installer $700.00 for his time, and now I have $9350.00 of garage carpet. I want a full refund! Don't do business with this company!

From the owner: McSwain Carpets & Floors is the premier flooring provider for quality brands including Karastan,…read moreShaw, Mohawk, Mannington, and Armstrong in Cincinnati, Dayton, and northern Kentucky. We strive to exceed our customers' expectations, placing a high emphasis on customer service with the goal of providing a hassle-free experience. Our founding principles have remained unchanged since established by Ron McSwain in 1968: provide the customer with the best possible service, selection, value, and quality.