I worked with Steve and he did an awesome job working with me and went out of his way to help me…read moreget exactly what I wanted. He is also a great communicator. I will definitely deal with Buddy's Carpet for future needs.

very friendly staff and very helpful I would definitely let…read moremy friends and family know to shop at this location or at any the Buddys flooringAmerica locations, they all have a great service and attitude pleasure working with them

Easy to make an appointment. The sales lady worked around our schedules and came after dinner which…read morewas perfect for us. She showed up on time. We told her what we were looking for and she made sure we got what we wanted. The install was quicker then we expected which was also great. The installers called when they were on their way and they showed up on time as well. They were friendly, professional and very helpful. They helped my husband move a few pieces of furniture that I was not able to help move out of the way. The install was quick and they cleaned up after themselves before they left. The carpet is beautiful and we plan on having more installed very soon. Great experience for our first time using Empire Today.

I had carpet and luxury vinyl laminate installed in my home in April 2024. I am still going round…read moreand round with them to fix the laminate flooring in my kitchen and living room. Two years later back-and-forth back-and-forth and now they are not even taking my calls. I've given them everything they asked for pictures, a report from a certified flooring inspector that I had to pay for myself. But yet I'm still sitting here with floors that have large gaps in them from the floor just moving around so much. I have pictures. I have the receipt from the flooring inspector $375. I'm not made of money. That was our grocery bill for that month. I've had to buy area rugs to cover my floors because it's embarrassing. And let me tell you here this started happening less than six months after they installed the floor. DO NOT HIRE EMPIRE TODAY. They do not stand behind their product.

Amazing family owned business for your flooring needs! Their team, timing, quality and pricing were…read moreall great. We would use them again!

Had a wood floor installed. Dawn Marie was very helpful and patient giving us numerous quotes due…read moreto our changing request. The installers were professional and polite. Very happy with the end result, so happy we are having them do the carpet in the basement and stair

These guys are just amazing! I had my whole house done with carpet and wood laminate. Started with…read morea "big name" company, whose sales associate clearly wasn't interested in helping me at all. Switched home based flooring, and so glad I did! The product is great. No complaints at all. But Brandon's attention to detail on the measuring and making sure I understood everything was exemplary. The crew who did the install exceeded all expectations! Really went above and beyond, getting the job done faster than scheduled. Profession, great guys who clearly know their business, and don't just do this as a side job. 100% would use them again and recommend them to anyone getting new flooring! 5 star review for a 10 star job!

The carpeting is bubbling up all over the house, in bumps that you can even trip over. I simply…read moreneed to know the name of a reputable installer who can come, move my furniture, fix the carpet. Do you think they help me with that? The answer is no. They sent someone over who said, yes it's bad, and I never heard another word from them. When I called again after I waited a month, I was hung up on! Judy should shut down this business if she is going to treat customers this way. I spent over $10,000 with this company. You might get great service when you first order your carpet, but do not expect any service ever again from this company. Brandon told me to call them for help, and when I did Judy was rude, unresponsive, and unprofessional, and Brandon isn't even there anymore!!

Had a large unsightly hump in carpet. Jeremy knew what needed to be done and quickly and expertly…read morecorrected the problem, stretching and reattaching the carpet to tack strips and corrected a faulty installation from 12 years ago. Communication was clear via email, text, and phone. Came early and the price was half that quoted by others using 2nd level contractors. He's local to me and was glad to give him the business. He earned my business and I recommend him highly.

McSwain recently replaced the second-floor carpeting in my home with LVP flooring…read more During the installation, the crew cut over 100 boards inside my garage without using a dust retention system. As a result, the entire space and everything in it was covered in sawdust. The dust has even accumulated in the garage door rails, affecting the guide rollers. No attempt was made to clean up the mess. When I raised this issue, the team stated that it was due to the rain and cold weather, and noted that the contract only specifies "broom swept" conditions. I would strongly advise against using their services. If you do choose to hire them, I highly recommend ensuring your contract explicitly requires all cutting to be done outside, regardless of the weather conditions.

My experience with Norton Flooring was excellent. From the day I stopped by and met Erica, she was…read moreknowledgeable about all types of flooring, patiently explaining in a way I could understand. She also has a great sense of style and decorative abilities. She helped me pick out my floor and was with us every step of the way, stopping by daily .I felt she cared about us as people. She always kept me updated, as to material shipping, pick-up and project end. Erica's husband Adam has been doing floors for many years, a family trade learned early from his Father. Adam came by and surveyed the house, did measurements and made suggestions on baseboards, etc. He was happy with my existing baseboards and did not try to sell me anything additional. Now Erica and Adam's team, Kevin and Raoul are the best. Efficient, honest and kind, they did such a fantastic job on our maple wood floors, we could not be more thrilled. Upstairs, we had carpet installed, Erica's team of Ron and Jessie did an incredible job of moving everything and installing new carpet in just one day. AW so nice to walk barefoot on new carpet. Efficient, great communication and affordable! So good, our neighbor had her floors done shortly after seeing ours! We highly endorse Norton Flooring. Chris and Janeen Mason, Ohio

They installed my wood floors in the kitchen, living Room, Dining Room, Foyer and Guest Bath and…read moredid an amazing job. We ran into a problem in the entry way and they knew exactly what to do. Very knowledgeable, professional and courteous. They removed all the old carpet, moved the furniture and made sure everything was cleaned up and put back in its place...they came to my home with sample selections and had an itemized quote prepared with no hidden charges that same day...it's beautiful!

I would recommend Floor Coverings International without hesitation. They are professional,…read morereliable, helpful, solve problems and reasonably priced. We had to remove carpeting from two bedrooms and a bath before extensive repairs. Then install new carpets. After I explained our project, Katie came to our house within 24 hours. She evaluated the areas and provided helpful suggestions on how to proceed and recommended padding and excellent carpeting. Katie then orchestrated the removal, clean up and installation new carpet after the construction. She reduced a tremendous amount of stress for us by assisting with this project. Oh, the carpeting is a fantastic improvement.

UPDATE: boards were replaced & small credit applied but only after significant effort on our part…read more We cannot recommend Floor Coverings International if you want a company that corrects installation issues beyond using a floor marker to mask installer-caused scrapes. Be prepared to advocate & fight for what you were promised before settling for a poorly done project. After installation, we pointed out several concerns, including scratches & divots (expected in construction, & sales assured us they'd take care of any issues). Many were fixed with floor markers we were willing to look past; however, two areas had deep scratches from the installer carelessly dragging furniture & the bathroom sink. Having given their initial "easy" fix a shot, we requested those boards be replaced. We waited 1.5 weeks between each requested remedy & only got responses after proactively following up a week later. We were given a repair date to replace the boards. The day before (a Sunday), the office called to say the installer had a time conflict (typical for him; he never arrived on time once, often arriving after 12-1pm). She also shared that the day before returning, he claimed he wouldn't do the sink area without a plumber removing & reinstalling the sink--at our expense. We were over a month into this project with zero mention of plumber/spacing issues. During sales, our bathroom was evaluated & sales reassured us there'd be no issues & that they handle that in most installs. When we challenged the extra cost, we were simply told "it's in the contract." That might be acceptable if identified earlier, but he installed the floor fine the first time & made no mention until the day before returning--a month after we raised concerns about scratches in that spot. After another 1.5 weeks, a new installer was scheduled. He easily handled the bathroom repair without a plumber but didn't have enough boards for the second scratch--despite the office & sales team inspecting it & having photos showing the required boards the day after the initial install over a month prior. I was told it needed an inspection before ordering boards (despite previous visits & photos), but they couldn't send anyone for a 10-min inspection for weeks. They also never advised us this step was needed--continuing a trend of poor communication & zero proactive planning. During initial install, the installer was highly unreliable. Not once did he arrive near the promised time, each day brought an excuse, & he often arrived after 12-1pm, forcing him to stay past 7pm. He gave unreliable estimates for timelines. He was clearly exhausted & struggling by end of day, raising quality concerns that show in the areas we're still trying to fix. He was nice & did decent work when not exhausted. When paying $13k for "super scratch-resistant" floors, getting quality installation & responsive communication shouldn't be this difficult. Things happen, but the added stress & constant schedule rearranging (while working full-time jobs) has been unacceptable. Their priority is clearly the next new project, not finishing ones already started. If you get lucky with a perfect install the first time, they're great; as soon as something isn't right, be ready to strongly advocate for yourself & refuse to settle for the "easy" fixes they offer.

I called for a handyman to remove an old deck at a house i had just bought. I called Next Level…read moreRemodel Bobby came out quoted the price and i accepted the job. it It went well Long story short I was trying to get two exterior doors and screen doors installed from Lowes but it was difficult to get a date. I asked Bobby if he installs doors--he said yes He gave me a price which was $1500 He wanted $750 up front which i gave him (big mistake) He never did give me a date or time he would start I called him-- set a date still thinking positive He arrived with two other workers They removed the doors Bobby took them and never came back the guy s were working and I assumed it was going well By the way they arrived at 12 noon Dereck appeared to be the head worker he was telling they were going to Hueston woods for bobbys daughters bday Anyway they were getting ready to leave around 2:30 - 3:30 I had forgotten to get door handles which Lowes isn't far But they were leaving they didnt clean up They took one of the screen doors to the garage That was very disturbing for me I was going to install door handles Anyway Dereck came back the next day He got to working around 9:30 I just assumed it was going well But at around 10:40 he said he had to meet his wife and then was going to Lowes for supplies he would be back in 20 min it turned into an hour and ahalf During that time i started looking at the work It was not good!!!! It became very clear that he was not a door installer Nothing lined up right And Bobby still has not come by to see how it was going Eventually i told Derek he could go Derek is a nice guy but i dont think he had much experience installing doors I had read earlier today that he Warranties his work and guarantees it and the customer satisfaction is the most important part of his company He might say that but he has shown NO customer service to me He charged me 1500 dollars for about 5 hours work and very poor work

Bobby and his team have been working with me for several months now! We started with a townhome…read morethat needed major repairs. A non-permitted loft and water leak caused a two-inch floor slope on the second floor. Bobby worked until he found the damage and made the repairs in a way that the structure is better now than the original build! In addition to that, he did a laundry list of repairs, painting, flooring, installation of all kinds of fixtures, countertops, bath surround, etc. His installations went beyond what had to be done. I just told him I wish I had another unit to redo!

Had a severe hump in a 12yr carpet. Got a quick quote on line and placed my order…read more Communication with owner was via text. He showed up on time and quickly and expertly solved the problem, correcting problems with the original installation by another company. Correcting the first hump revealed a second hump which he quickly corrected. Cost was lowest from others. I would definitely use McGinnis again.

From the owner: Locally owned and operated flooring business that will go above and beyond to get your floors…read morelooking the way you want at a very competitive price and top notch quality. Call us any time to schedule a free quote!

I shopped around quite a bit to find someone to install laminate in the upstairs floor of my house,…read morefrom Craig's List contractors to big national chains. All of them were either unreliable - not showing up to provide an estimate and behaving unprofessionally when they did arrive - or grossly overpriced. Sometimes both. I almost cancelled the project completely before stumbling upon A Step Above on a Google search for hardwood flooring. I'm happy I didn't give up. Their staff is completely professional, the selection of wood and laminate is solid, and their installers are friendly. The sales staff isn't pushy and they had a crew on the job within a week of our selecting the laminate. I can't recommend them highly enough.

From the owner: Carpet, hardwood, vinyl, tile, laminate, ceramic, stone, metal, sand and finish, restoration,…read morecustom borders and flooring, reclaimed hardwood