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I contracted with this company for an approximately $49,000 window and door project. Before purchasing, I specifically discussed my primary concern with the salesperson: through my windows. I even provided a competing quote showing the type of solar-heat-reducing glass I wanted, and we discussed this in detail. I was told American Weathertechs had a comparable product, and the salesperson demonstrated heat performance to me using a heat lamp. .
The November 2025 installation had numerous problems, including windows that were difficult or impossible to operate, bowed sashes and installation deficiencies. I objected to signing completion paperwork because the work was not complete, but I was told to sign and not worry because I had a warranty and they would return to correct the problems. Financing was then processed.
, . Fourteen sashes ultimately required replacement, yet problems remained. I eventually hired an independent third-party inspector, who documented additional concerns, including thermal observations and window/door deficiencies.
The solar-heat issue also remained. Months after the sale, American Weathertechs told me that it does carry the type of Low-E coating/product that I had discussed at the point of sale. On August 5, the company proposed triple-pane inserts, but expected me to pay additional material costs. I asked for written performance specifications before agreeing to spend additional money.
Instead, the company subsequently withdrew that proposal, refused further service and refused to return to finish the unresolved installation issues. They characterized the approximately $3,400 disputed balance as "bad debt," wrote it off to $0, and stated that my were void.
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I have extensive emails, photographs, temperature documentation and an independent inspection report documenting my experience. I have also filed a complaint with the Better Business Bureau.
After spending approximately $49,000 and spending roughly nine months trying to get these issues resolved, . read more
