Jayson is very charming, and accommodating! Especially, when trying to coordinate 11 different…read moreowners tines and date!! When we asked if he wouldn't mind cleaning our dryer vents out after cleaning out the wood burning fireplaces, he did it. His work inside was so clean that I couldn't believe it! No dusty mess or footprints anywhere! Jayson shot excellent videos of our older roof, pointing out bad spots and the areas that he could repair for us which really relieved our worries. Knowing how important keeping both our dryer vents and fireplace/chimneys clean for our buildings safety, we plan to have him come next year!

Jason went above and beyond to repair our fireplace. He is knowledgeable and explained everything…read moreclearly. He was efficient, clean, and fair. I will definitely hire him again.

Glad to report my experience with Vonderhaar was so positive!…read more I was given very helpful information to extend the life of the fireplace. Never had that from any company before. I will definitely be using them from now on! The service person wore a mask , was very polite and timely as well, hope he stays with them!

Workmanship [masonry] was good. I think it was outsourced…read more Communication was well below average. Final invoice was 30% higher than the estimate. I will not have them back.

(Update for June 2024) We've had Cinci Sweeps out for some…read moreadditional work and all the feedback I gave in the original review still holds. Robert did a great job filling cracks and building the parge (protective layer inside the fireplace) while both Russ and Robert completed outside work, replacing the crown, improving the flues and flue caps. As always, communication is top-notch and I would not hesitate to recommend Cinci Sweeps to anyone for inspections, cleaning and reconstruction. (Original review for November 2020): I would echo the other five-star reviews. I cannot say enough nice things. - Russ is a great communicator, taking the time to explain everything - The work is top-notch; our crown looks like new and the craftsmanship was fantastic - They called ahead, arrived on time (with shoes covered and wearing masks) and cleaned up everything when done - You can tell that they absolutely want to do the right thing and make the customer happy - I've already referred them to friends and family In short, Cinci Sweeps is one of the most professional and friendly companies with whom I've had the pleasure of working. I will definitely continue to use them in the future. A++

We had them come out to do an inspection and sweep ahead of the winter. Russell took the time to…read moreexplain the type of fireplace/chimney we had and how to maintain it. He was honest and let us know we could get by without a sweep this year if we didn't want to do it now. I had them do it anyways as we purchased the house and I wanted to start off fresh. Great price and excellent communication/customer service.

My 112-year-old chimney was in bad shape. At the recommendation of another contractor doing…read moreunrelated work on my home, I called Best Cincinnati Chimney to repair it. From my first call to BCC to get an estimate for the work to the final day when my beautiful, functional and safe rebuilt chimney was completed, every interaction with Best Cincinnati Chimney was outstanding. The office staff, the workmen and especially the company owner, Chuck Caine, answered all of my questions regarding the rebuild work cheerfully and on point. The cost ws reasonable. BCC's safety practices are top notch. The craftsmanship of the completed chimney is second to none which assures me that the chimney will be trouble-free for a long time to come. Without hesitation, I fully recommend Best Cincinnati Chimney for anyone's chimney needs. Steve S., Pleasant Ridge

Thank you very much for your service. You were on time and cleaned up after yourselves. You took…read morepictures of the problem, fixed the problem, took another picture of the repair of the chimney. It is good to know that you did the work, since there is no way for me to see inside the chimney. I'll be calling you again next year.

We scheduled an appointment and were given a window and they never showed. Called and they said…read moresomeone would come. Never did and never called. Do not recommend!

Joe came over to get deposit and contract approval for my Chimney …read more Very thorough and considerate of my budget and concerns. He answered my questions and can't wait to see my Chimney repairs and cap completed. Thanks Joe

Easy to work with and the gas fireplace is awesome. The installation was scheduled and the…read moreinstallers arrived on time as scheduled which included coaxial chimney inserts. Everything that was measured fit perfectly.

Chimney care always takes great care of us! They do a very good job and we always highly recommend…read morethem.

They came and cleaned and inspected our gas fireplace which has not been done for some time. Their…read moreresponse for a quote was almost immediate and was able to schedule a timely service call. The tech showed up when they said he would, was thorough, polite, and did a great job. Could ask for nothing more. Good work guys!

They came out to repair our has fireplace. In less than 1 month, the fireplace stopped working…read more They came out again to fix the problem. They then CHARGED me a 2nd time, although not a word was said about a charge when I called. I wrote a bad review explaining the situation. Someone from the company then called me, accused me of lying, and started yelling. I hung up. Fireplace is AGAIN NOT WORKING. TERRIBLE company. TERRIBLE customer service. I don't want ANYTHING to do with them.​ I would NEVER recommend their services to ANYONE. STEER CLEAR OF THEM. WORST EXPERIENCE WITH A COMPANY EVER.

Had a hot water replaced only to discover that emissions were not being vented properly...evidently…read morethe vent flue was clogged. Called Chimney Works who assigned Rollan to the ticket. Rollan showed up at the house within the hour. After another hour, he had removed a number of bird nests within the flue (and attic) that had probably been there for years. He patiently explained how to prevent the problem from occurring again (and later returned to replace the old cap with a bird-proof version). Rollan is the best....patient, friendly, caring, and professional. Not sure you can ask for a particular technician, but if you can, ask for Rollan.

Had Austin as my sweep, he was knowledgeable, friendly. He cleaned up, was respectful of my home…read more Have used this service before. I recommend

I had used American Chimney in the past, so I called them to have my chimney inspected and cleaned…read more At the beginning of the call, a recording said my call might be shared with a third party. I specifically asked the receptionist whether they used contractors or another company to perform the work. She told me, "No, they are all our employees." When the appointment day arrived, however, a company I had never heard of--ChimCREW--showed up. I checked their reviews before allowing them to proceed, and to be fair, ChimCREW did a good job cleaning the chimney. My concern is with how American Chimney represented the appointment. I specifically asked whether another company would be involved and was told no. I believe customers should know who will actually be coming to their home before agreeing to service. I was also quoted $1,335 for a chimney crown repair, which seemed quite high, so I declined the repair and am getting another estimate. Based on my experience, I recommend asking exactly who will perform the work and getting a second estimate before approving significant repairs.

Excellent. That's all I have to say about American Chimney…read more We recently purchased a historic home in East Row Newport, and it needs a little TLC in terms of masonry. Our main issue was a chimney that was leaking into our third floor bedroom. In asking around, the only company that we were told to call was AMERICAN CHIMNEY. I will say at first that I was a little put off because their assistant/receptionist does not answer the phone much, and they appear to prefer communicating with customers via email; however, now I am a believer. They are simply very busy, and email is the best way to properly respond to everyone. And these guys know their stuff. They do beautiful work. We had American Chimney come out to initially give us a quote on rebuilding our chimneys (we have four of them). They are not cheap, but you get what you pay for. This may sound dumb, but I keep going outside to stare at how great our chimney looks now. Because we live in a historic district, American Chimney mixes a special mortar that was used at the time that these house were built so that the new chimney matches the house. They took off every brick from our old chimney and relayed those same bricks with the new mortar, adding new chimney caps. Gorgeous, gorgeous work, and very pleasant folks who showed up to do the job (I think we had the owners son do our job...very sweet). If you need masonry work done, it's very important to have it done right. This is your home! Send these guys out to do the work...no job is too small. You will not regret it!

In the midst of my evening delirium from caring for our infant son after a long day of chasing…read morearound our toddler, I noticed a couple of dark spots on our second floor ceiling. A bone-chilling thought occurred: We might have a leaky roof! We contacted Bone Dry Roofing, and I received a prompt call back. We were able to schedule to have someone come out to do a free estimate within a couple of days. John arrived on time and was very respectful of our home and our napping kids. He went in to the attic to take a look at spots where I reported possible leaks. I also asked him to take a look at our chimney since Bone Dry Roofing has masons on staff as well. After taking his time to thoroughly check out our attic, including taking pictures of all locations of interest, John went on to our roof to further inspect everything. The end result? He told me that the moisture I noticed is actually very fluky, because we set our inside humidity level a little too high and our attic isn't very well-ventilated. As a result, significant ice build-up during the recent string of week-long below-freezing temperature suddenly melted during a couple of warm days, that, normally our insulation would be enough to absorb the moisture but in this case the ice build-up was too much. He reported that our roof is actually in good shape, even if our attic isn't well-ventilated. At the end, he gave me basically four options. Option 1 is to simply not do anything and turn our inside humidity way down during exceptionally cold days (15%). Option 2 is to spend a few hundred dollars to add a couple of more vents to allow moisture to escape. Option 3 would be the biggest job, spending a couple of thousand to add a state-of-the-art full attic ventilation system. We very much appreciated the comprehensive list of options, and John did not try to make a hard sell on any of the options that actually would cost us money. It's quite apparent that Bone Dry is a very honest company and not out to squeeze a buck out of every home visit. When we do decide to do something about our attic, we will definitely go with Bone Dry's options without contacting another contractor.

We were looking for a company to clean out a gutter were having trouble with that keeps over…read moreflowing. The representative inspected our roof, have us a quote to replace the roof in which was not the problem. So this was not a helpful visit.