I had a small sunroom built by the Cincinnati Champion people. (Years ago they installed new…read morewindows, storm door and a screen door for me. I also had Champion in Dayton, OH build a much larger sunroom in my home there.) I will ALWAYS use Champion! Workers are dedicated and professional. I was surprised however that I had to contract for my own flooring, but it was/is fine. How wonderful to sit outside without BUGS. It is a four season room and I love it. I also got small windows at the bottom for my little dog and he loves it too. I highly recommend this company. Champion absolutely stands behind their products. While the "sunroom guys" were here they fixed a problem I was having with my storm door, which had been Champion installed in 2021. There are probably other companies that would be less expensive, but if you want the BEST and a company that stands behind their products, always choose Champion. Even though I am rapidly approaching 80, I love that this Champion Sunroom will be passed down for generations! I am a very happy and returning customer!

This is only reviewing the cost & sales pitch of Champion Windows in regard to replacement windows…read more If you're in need of a good laugh for some absolute ABSURDITY...welcome! I began researching and contacting local window replacement companies in the greater Cincinnati area as I need five vinyl windows replaced. Prior to Champion coming out, I had one other company, Windows Plus, come out. Windows Plus quoted just over $6000.00, triple-paned, double-hung, lifetime warranty. Champion arrived at my home, a male sales rep & another male sales rep-in-training. Explained what I needed due to current state of windows, then we got down to the nitty gritty. Sales rep goes back outside to get his bag of tricks and then we got going. This is my favorite part... Do you know how a window works? Do you know the purpose windows should serve? (I rather think that most average people have the basics down. If not, at least Google the general properties of a window.) Sales rep proceeds to show me what Champion windows are made of, Virgin vinyl vs Recycled vinyl, what makes them better than other companies, then explains the novel idea that windows serve the purpose of keeping cold air out/heat inside in winter and vice versa in summer. Gosh...who knew??? Don't forget the binder showing how other well-known companies pale in comparison... Then he proceeds to bust out the cold compressed air can with a temperature gauge from the bag of tricks to show me the purpose windows serve...you know, keeping the cold air outside. Groundbreaking stuff. Now let's get to the pricing, because this was the best part. For five windows, rectangular, nothing unique: Initial quote: just over $22, 000.00. BUT, I called at just the right time, for the great deal of BUY TWO GET TWO FREE. With that timely miracle, it is now just over $13,000.00. (insert my astonishment and laughter here) To be followed by the line essentially asking if Champion can sign me up for this fantastic deal right now, because if I sign right now, I can get another 10% off. My steadfast reply: "I will not be making any decisions today". So as the sales rep is packing up, he then proceeds to ask if he makes a phone call, if he can get it down to around $9,000.00, would I be willing to sign up today? My reply is the same as before, "I will not be making any decisions today". This gives the same vibes as a car salesman, trying to make a deal, trying to get this thing done today, and it's very off-putting. While I get this is how someone makes their living, the ridiculousness of that initial quote is actually insulting. Inflating costs to make it seem as if the "deal" you are presenting, the buy 2 get 2 free, is a fantastic deal, is 100% a joke. To so easily go from over $22,000.00 to offering around $9,000.00, you must think most people are suckers. Which maybe some people aren't good with face-to-face interactions, or standing their ground, and if you're not, then have a friend with a backbone with you so that you don't get bamboozled. I did also make it a point to explain to the sales rep that the windows in my kitchen had been replaced with vinyl windows in 2011, and those cost a whopping $330.00 a window, totaling around $1000.00 (a retired contractor friend). Even given "INFLATION", which is a favorite word of sales reps to throw around to justify increasing costs, which has actually gone up around 43-45% from 2011-2025, even if inflation doubled the cost of those windows, that is nowhere near the price he was trying to sell me on. Champion sales reps may try to explain away the exorbitant costs by emphasizing how they make their windows in-house, virgin vinyl is better than recycled vinyl (which is true but not unique to Champion), their lifetime warranty that can be transferred to the next homeowner (also not unique to Champion), the felt-lined bottom of the window (also not unique as my current vinyl windows have that). It is all a curated sales pitch that they follow, along with asking you questions such as "What was your favorite part of what I have told you so far about Champion?"...though this question is posed before you are given the price. Well my favorite part was when I got to go into work the next day and have all my coworkers (a few of whom are also looking at getting windows replaced) guess the quote I got from Champion. And this is why I am getting in touch with contractors instead of these "big name" companies who try to pull a fast one or think potential customers are really that gullible. At the very least, save yourself the headache of getting a quote from Champion.

It's been a week, I still haven't received an official quote. They didn't show up to a second…read moreappointment, then didn't call when i was told they would. I have followed up more than they have. If I spend 4 hours having someone come out to my house, I expect a quote. Also during the their presentation, the sales man said "do you need me to go slower for you" and then they laughed? Super condescending and weird, but hey that's sales guys for you. If you're trying to land a 70k job, shouldn't customer service be at your forefront? (I understood everything perfectly, by the way) They "ballparked" 70k, which is 50,000 more than another official quote I received. The guys at Schottenstein gave me a similar presentation at a quarter of the cost. I'd completely pass this company up if you're getting bids.

They use AI to connect with the customer. The AI tool can not answer location questions and so I…read morecould never understand if the company services the area I live in.

We purchased champion and window and french door with lifetime warranty 10 years ago.. The inner…read moredoor frame wood under the vinyl is rotting and vinyl is separating. I called in for service and was told it is not covered. Champion costs more than the other door/window companies at the time and they brag about lifetime warranty that separates them from competition.

Had all new windows and siding put on by Champion. Install went fine. They even filmed our house…read morefor their commercials. However one window broke from a stress fracture. No big deal, it happens. The problem is with their service. They have been to our house 4 times and the window is still not fixed. The first replacement didn't fit. The second and third windows were brought out by service and they found the glass broken both times after they took them off the truck. The fourth window did not fit. We are now waiting on the fifth window to get this problem fixed. Each time they have to remake the window it is 4-5 month production time. This has been going on for over a year and a half for this one window. I have had four people ask me about using Champion for their window replacement and I regrettable have to tell them Champions service is so very very poor that I would never use them again. It is totally unacceptable for a company such as Champion to have after install service so incredibly poor.

We were missing a a number of shingles and heard Coldstream Exteriors provided quality service and…read moreworkmanship as well as working well with insurance companies. After talking to a few companies, we went with Coldstream for the estimate and ultimately the job. Insurance covered a few slopes, but not a full replacement, however we had them do a full replacement to get it done now and not worry about it again. Coldstream was in constant communication with us and the insurance company to try and get us the best value for what was being covered. After the job was completed their crew did an amazing job cleaning up, it was like they were never here! No flat tires for this neighborhood!

Good communication from the project manager prior to and during the project. A hardworking team and…read morebeautiful results.

Eric gave me a thorough roof inspection including checking my attic. He shared his professional…read moreopinion about current condition and potential future problems. He was one of three estimators, out of seven, that actually stated the roof did not need to be replaced. He also gave me excellent advice on gutters and capping my fascia.

My parents hired this company for a full roof replacement, and they exceeded our expectations every…read morestep of the way. The team was efficient, professional, and the finished roof looks incredible. They kept the site clean and finished on time. Highly recommend for any major roofing project.

I worked with Gary to replace my roof after the early spring/late summer storms took my roof for a…read moreride. Gary was professional, responsive, and timely. From calling my insurance to a new roof was about two weeks. If my insurance didn't drag their feet it would have been quicker. Gary was with me every step of the way, keeping me updated on dates and was very flexible on time. I had a lot of questions that he answered when it came to materials and warranties. The price was fair and the service was extraordinary.

Elegant Home Exterior will not disappoint!! Garey and Todd are so easy to work with. They quickly…read moreresponded to any questions we had and did so in a friendly manner. Their team arrived when they said they would and did quality work in an efficient time frame! We love our new roof and will eventually use Elegant Home Exterior to replace our gutters. Thank you Elegant Home Exterior!!

They are the best when it comes to installing windows and they keep their word about fixing…read moresomething that goes wrong.

Logan knocked on my door they were doing work in the area. Talked with me for a bit because we had…read morea bad storm in the area a few wks earlier. I told him from the very beginning that I was a disabled Veteran with limited income and that was my concern the cost. I couldn't afford it Logan said since it was damage from the wind and hail storm wole had just had that my insurance should cover the damage repair. He inspected & took pics & help me start a claim. After the adjustors came out from from USSA they gave an estimate. I told him that I had a limited income and couldn't afford to pay out of pocket the deductible amount of $2000 I could not afford that out of pocket expense. Logan agreed they would take that off the amount Logan agreed that I would only pay the amount minus the deductible. I told him I asked for the paperwork for the quote Logan said it would be sent to me so I agreed. After that this was about a week after the insurance company had approved claim the roofers came they brought a dumpster and it took a day to finish most of the roof. They cleaned up after themselves and left nothing sharp. When I went to look there was a part missing shingles & a spot right near the porch I took pictures of it & contacted Logan. Logan stopped answering directly. Shannon did his brother Said they would be out to fix it they did a few days later. Shannon said could they get a payment I again asked for the written quote and he said that his girlfriend who is the office manager was sending it out. He asked for a payment and I gave him a bank cheque for $9000. The next week foreman to start the siding while I wasn't home he pulled back a portion of the siding was pulled back & they found no board or insulation. The builders built the house without it. I was shocked when Shannon called & told me this. He told me that they would reach out to USAA. A few day later he called me saying they wouldn't cover it it was going to be $3000 extra that my policy didn't allow for that. I told him I don't have that. He said that it was necessary to be to code. I told him that I told Logan that I am a disabled Veteran with limited income and didn't have it. I talked with my brother about 3 days later who said I should have gotten something from my insurance stating that and I should call myself. I called come to find out that Shannon never called at all he had given me a price without talking with USAA. They said they had no record prior to my call regarding the missing insulation and boards. They knew nothing till I called. I asked could it be covered and they sent it back to the adjustors who reached out to them. They had already bought the siding which was sitting in my driveway prior to me finding out that I had no board or insulation I wanted to walk away right then because he lied because trust had been broken. I made sure that I texted to have a record and took videos and pictures. I asked him what kind of boards were needed he told me and I went to look online for them myself. Found them for much cheaper than I was told at home depot. I called him after USAA said they would cover it. I nearly maxed my card. After that I bought the board for roughly $600 not $3000 I was told by Shannon plus the box of nails and tarps to cover and go under to protect them. I called him after I had them delivered and said I had bought the board. He proceeded to tell me how they had to go back and for with the insurance company. However USAA had already contacted me letting me know that my policy covered that provision. They started a few days later. I was told by my neighbor they had used their electric for their equipment. I apologized I thought they would have their own like the roofers did. They also had left my water on. I found out after coming home from my brothers. The board were uncovered. They had leaned item against my neighbors house, destroyed their rare flower on the side of the house and trash and debris was everywhere. I had my nephew move the items leaning against my neighbors house. We also bagged up the scattered trash some nine bags with my garbage bags. I took videos and pictures after this happened multiple days I called and texted Logan and Shannon about this also. I leave right next to a nature preserve I was worried about the siding being off and nothing covering it leave it open to the rain and rodents. He said the would take of $150 for the water. Which mind you over the next 8 weeks would be left on all the time. They started leaving trash & construction debris everywhere. Leaning equipment, materials & trash against my neighbors house. Board uncovered my home exposed nephews, other family. They also used my outdoor outlet for my stairlift they unplugged& broke it had to call the VA for a repair& was without my lift. Which I needed. I injured myself on the debris left in the yard. Causing injury Finished 2 mths later. NEVER got estimate broke my flood lights leaking gutters

Robert was very helpful and friendly and had great communication keeping me informed of the whole…read moreprocess. The installers were not friendly at all and left my place a mess. It took me hours to clean the walls, my couch, the floor, etc. Robert came out to clean all of the excess vinyl from my windows and doors that the manufacturer and the installers both left on there. I am very happy though with the quality of the windows, sliding doors, and the screens so far and I've had them about six weeks now. I'd definitely use them again if I could have a different install team and would recommend these windows.

I am very pleased with not only the new windows we purchased but also the companies employees. It…read morestarted with the salesperson that answered every question we had and took all the time we needed. They kept us advised during the whole process from measuring through installation. The entire installation team were very informative of their process and kept masks on the whole time which meant a lot to us. I will highly recommend Ferguson to anyone that needs new windows.