We hired Crown Pointe in May to complete several remodeling projects around our home. Please note…read morewhen checking reviews, they have multiple offices out of Cincinnati, Fort Thomas, and Bellbrook. The project was anticipated to be completed in August. They completed the gutters/soffets and then never returned to complete our deck or door remodel. We tried to reach Quincy and also the main line consistently for months without consistent response or resolution - often with a message that he was out of town and would get back to us and then not getting a response back. We paid them nearly $30,000 in the initial 2 of 3 deposits for the remodel and unfortunately have only received a 1/3 of the work done. The owner no longer responds to our communications to resolve.

Never followed thru on promises made in the contract. Always had excuses and blamed others like…read more"couldn't find anyone to do the work", "weather" and "permits are taking forever". Don't pay this company a penny, even when Quincy puts on his charming sales hat.

My parents hired this company for a full roof replacement, and they exceeded our expectations every…read morestep of the way. The team was efficient, professional, and the finished roof looks incredible. They kept the site clean and finished on time. Highly recommend for any major roofing project.

We cannot say enough good things about SWORD. They did fast, high quality work, helped us with our…read moreinsurance company saving us a lot of time and grief. They were able to come out and give us an estimate immediately after the storm damage was done. They left our yard around our house, cleaner than when they got here. The office staff was also very professional, kind and helpful. My husband is a home inspector and knows high quality when he sees it. We will never use another roofing contractor. We will continue to recommend them to anyone who asks. We are so happy with our new roof!

I was able to get a quote pretty quickly for fixing a leaking roof and they were able to send…read moresomeone out to make sure everything was good for the job to start. The workers showed up to inspect the site without telling me they were coming but then they were able to set a time that they would be there to do the job. The quote that they gave me was very appropriate and it was good value. The job was done and everything was very professional. I had more work for them to do but unfortunately the communication sort of fell and I never heard back from them on the additional work that I wanted done. I even had the foreman's number and texted him multiple times but he never got back to me. So they did the job but for some reason they didn't want any more money from me.

I asked for a roofer on yelp and these guys contacted me right away and said that they can help…read morewith my repair. They sent Matt to my house and he said that this would be an easy case for a new roof so I sent my Insurance stuff over to him and waited to hear back. Every couple weeks I had to contact him to see where we stood with the insurance. Matt strung me along for FIVE MONTHS. finally we called our insurance adjuster who said that he told Matt months ago that he won't replace our roof because Matt had not sent a single photo of the roof like they had asked. I wouldn't recommend these guys. Very unprofessional

We were missing a a number of shingles and heard Coldstream Exteriors provided quality service and…read moreworkmanship as well as working well with insurance companies. After talking to a few companies, we went with Coldstream for the estimate and ultimately the job. Insurance covered a few slopes, but not a full replacement, however we had them do a full replacement to get it done now and not worry about it again. Coldstream was in constant communication with us and the insurance company to try and get us the best value for what was being covered. After the job was completed their crew did an amazing job cleaning up, it was like they were never here! No flat tires for this neighborhood!

Good communication from the project manager prior to and during the project. A hardworking team and…read morebeautiful results.

Where do I start. My house was severely damaged due to a Contractor leaving my ridge line open…read moreduring a storm. DGK swooped in like they were saints and I used the to fix all the damage. They stated that they could have us back in my house by 18 December 2025 and if I pay 23,000 more work won't stop due to insurance. That did not happen. This issue started in July 2025 and DGK still had not finished my house when I fired them early February 2026. 7 months of them dragging my along. They would do very little work then ghost us for weeks. Ignoring text messages and phone calls. They kept saying they need more money. When asked to see invoices, purchase orders etc James Wocher told me that's not how it works. Really? I, the customer can't see where MY money is going. My final issue that set me over board was they neglected to put insulation in my roof during this record setting cold winter causing me to have Propane filled up 5 times now since December 8 2025. James stated it's not their fault and I must have a leak. I paid another contractor two months ago to check for leaks and weather my crawl space but James still won't take responsibility. Then more water damage was seen and DGK refused to send someone out to stop the leak instead stating I don't need their insurance information or license and bonding information. All required to be given to a client. After having MY insurance access the damage it was found that DGK did not install a proper ice and water barrier in the valley of my roof and since no insulation was in my attic the ice and water entered my home and destroyed more of my home. It was also identified that none of the insulation they did install is not up to code. The two vents they replaced for me in both bathrooms is also not up to code (not vented anywhere). This company is stealing money and not fixing what they were supposed to up to code. James claims the refund from the insurance for the 23,000 I paid belongs to them which is not even remotely theirs. I have not seen an invoice or anything proving they used all of the over 150,000 my insurance paid them. Do not waste money or time with this company. They also tried to instal a French door without insulating it. Really? There's plenty more to tell but I'll leave it at this. Update: James is again claiming false statements when all issues were identified by Insurance adjuster and licensed home inspector. I had to pay for the insulation myself which is over 5,000 dollars that was sent to DGK to complete. Where is my reimbursement for that. We will let the law decide who's in the wrong. All code violation are very real and the fact he chose to bash my review proves he's reaching too far on this. As for the ICE issue, we had three workers call us and threaten my family if DGK did not pay them for work done at my home. One stated they had no papers to be here is why James won't pay him then threatened to paint my house all black. I'd say I have a leg to stand on when it comes to that.

DGK provided quality work and excellent service in replacing our siding and roof. We had damage…read morefrom a hail storm. They were so helpful in dealing with our insurance company. I would highly recommend this company to anyone. They are also very reasonable with their pricing!

Repaired my aluminum siding, did excellent work, on time , efficient,…read more Friendly, was excellent value Would recommend them highly to friends & associates

We hired them to do drywall in a single room. They not only did a great job, but Rob knew I was…read moregoing to be building a wall at some point so he just built it for me. And dry walled it. That wasn't part of our quote but he went far beyond expectations. He even noticed the light fixture was in bad shape so he put in a new one for free. I can't recommend them enough. Honest, hard working, fair priced and on time. I won't hesitate to call them next time I need a job done.

STAY AWAY from this company! This business stole money from us and NEVER came to perform the work…read morethat was paid for. I've given Jonathan Day (Owner) more than enough time to get himself together and make this right. He preaches about being an honest guy, and it couldn't be the furthest from the truth. This is what we get for trying to help out the small business owner. We wish we would've gone with the opposite at this point. Very disappointed and we will not stop until this company does the right thing. Would've given ZERO stars if that was an option. Consider yourself warned!!!!

Wonderful guys who were on time and extended my gutters back into my drainage pipes and some other…read morework. They had all the materials on their truck so in and out quickly.

Two years ago Custom Carpentry built us a new deck. It looked good and sturdy, although I wasn't…read morepleased with a couple of their design choices, or how long it took for them to finish it. We had the deck stained by a professional using a very high quality stain after about 9 months. But now the deck looks like it is 20 years old.....most of the boards have split or warped. Many nails have popped, and most are rusted. The spacing between the floor boards is uneven. Sap is oozing out in large amounts on the face boards. Maybe they used poor quality wood and rushed through some of the construction.,,they definitely didn't use good rust-proof nails. Whatever the reasons, I couldn't recommend them and wouldn't hire them again.

Bill Harris (Custom Carpentry) replaced my old deck with a much nicer looking, slightly larger new…read moreone, which was constructed to modern building codes. I am impressed with the work he did and the care he took constructing a deck I am proud of. I had 6 bidders for the job. I choose him because he convinced me he would do the best job, and while not the lowest priced bidder, his price was in the lower half of the bids, offering the best value. I'm confident I made the right decision.

We contracted Klaus Roofing for some roof, flashing, and gutter problems we had on our home. The…read morepricing was considered good for what we were getting, or at least was considered a good price at time of contract signing. The crew that showed up at our property was David (Site Supervisor) and Ricky the head of the "crew". During the initial inspection we were told that a supervisor/Project Mgr. would be onsite all of the time the crew was there, and we later found out this is NOT the case. The crew to me seemed very disorganized and did things haphazardly with little to no safety in mind. We were told at the inspection that they would be picking up after each day and running a magnet for screws, nails, and sharp items. We NEVER saw that happen and there was very little effort in picking up after themselves each day! We presented a sandwich bag full of sharp items such as screws and nails to David, David told my wife he was going to issue her a gift card, but that never happened! The job was supposed to be a 2-3-day job and became somewhat of a nightmare that lasted 11 weeks. Initially they were finished on 8/13/2024, which there were many problems that not only myself recognized being in the project management business, but my wife also picked up on. There was a list of notable issues to be fixed that should have been caught during install. Most of the issues were bent or wavy metal on the facia boards and the way they terminated the metal at the ends was below standard and what I called "sloppy". Other issues included terminating soffit vinyl into an existing painted, crown molding that not only looked bad, but also presented as a future maintenance issue. Also, soffit vinyl was loose in many areas and still is. The crew came back to fix the issues and in doing so created other issues and damage to newer house siding vinyl installed. During installing the facia covering they found areas that the facia board needed to be replaced. I gave them the green light to replace the damaged facia boards, and this was a huge mistake on my end as the facia board that was replaced was found to be installed incorrectly later due to the metal NOT fitting on the facia board. They corrected most of the issues and the damage they did to our siding, but as they corrected, they made more problems with bent and dented metal on the facia boards and some of the soffits were pitched in a weird angle and didn't look right, which is why they were back on 10/22, but as they tried to fix the "weird angle" on the soffit they cut the rake board to shreds with an oscillating cutting tool (see attached pic of damage to the rake board). Also, on 10/22 we showed David a few of the areas that needed caulk, missing metal, and an area in the rear that the metal was bent (hammer blows) and the drip edge was bent up, which he admitted to placing nails in the drip edge to "hold it down". When David showed Ricky the dented facia metal, he became angry and said "f**k this" and walked away, I showed the issues to David and he told Ricky to go ahead and replace the metal, but Ricky was very apprehensive about replacing that facia metal because they had placed nails into the drip edge and bent it up and there was no way of making that right without replacing the drip edge and the facia metal! So, the final "nail in the coffin", no pun intended was from them to give us $200 off - WOW after all the time I had to take off from work at over $400 per day and the issues to deal with! We took the $200 off due to the fact we didn't want any more damage to our home and to end this escapade! I would not do business with Klaus again and the reason I gave 2 stars as some things were done correclty - gutters were installed correclty and all the roof and flashing work was done well, but due to the problems encountered with the facia metal and soffit I would not use them again!

I just had my roof replaced a few days ago and everything seemed above board until the old shingles…read morewere removed!!! I had a bid around $10K for the roof replacement with a side note that an additional charge of $65 per board would be required if there was any damaged wood. I was told I need a whole new roof deck because there were 1/2" gaps between the existing roof deck, no mention of any damaged wood. It's now my understanding the 1/2" gaps are not uncommon. The additional charge was $3,750, which is a 38% upcharge to my bid. I don't understand how this is legal or ethical. Certainly, that kind of issue could have been identified prior to the day of installation with a simple attic inspection. Although the workmanship was great, this has left a sour impression for me. Unless you are roofing savvy, which I am not, these are the gotchas that can create a volatile situation. This type of last-minute upcharge is what give the contractor industry a bad name. Shame on you, Kraus Roofing!!!