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    Bluegrass Chem-Dry

    5.0 (1 review)

    Services - Bluegrass Chem-Dry

    Carpet cleaning

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    7 years ago

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    Rainbow International of Northern Kentucky

    Rainbow International of Northern Kentucky

    (2 reviews)

    In December 2021, Rainbow was contacted to do water remediation. I was told it was $1,000 paid…read moreupfront for them to come and begin work. It was paid over the phone via credit card. The crew showed up and I was informed that the damage was easily fixed by ripping out the carpeting and drying the floor with fans/dehumidifiers. The crew was on-site and working for approximately 7-8 hours in total. I was never provided with any additional written estimate, only a verbal from the foreman, and was told the cost would not exceed $1,500. I received a written bill in January 2022 for $2,552.52 with no itemization. Attempts to call the office for further documentation (including a signed contract) were met with argumentative desk staff and a promise to "call back" after speaking with management. No further communications were received. February 2022- I got a letter that states a lien is being placed on the property for nonpayment. The only work that was done was the inspection, the removal and haul away of carpet, and the use of 1 industrial dehumidifier. I was told by Rainbow that insurance was not necessary to file as there was NO drywall damage and no mold/mildew. It took me over 2 weeks of emailing to arrange a phone conversation with a manager, Tuesday Hanavan. Once on the call, she was completely unapologetic about the seemingly shady business practices and lack of communication. BUYER BEWARE!!! Teasdale Fenton is a much better company, call them instead!

    Do not do business with this company no matter what story they try to sell you. They may even tell…read moreyou that your insurance company sent them which will be a lie. The contractors that this company hired to do the work even gave us nightmare stories of previous customers and told us how they tell rainbow what needs to be done and rainbow instructs them to cut corners. The roofers they hired actually stopped doing business with them right after our house. The employees would come everyday with stories about how rainbow does business and that the managers fight and yell at the office. The painter actually told us on the first day that he hated painting and had no real previous experience and that he was actually color blind. (No that isn't a joke) They put the bathroom in and had to rip it out 2 times because of issues...the 2nd time they actually put a nail through a pipe. Then they ended up leaving a wall standing that was full of smoke damage. The plumber later told us that they advised rainbow to tell us that some of the piping that was exposed at the time needed to be replaced...but rainbow chose not to and finished the bathroom ( we found this out later after the company stopped doing business with them. The amount of damage they did to the house would cost tens of thousands of dollars to repair. They left the house sit in the winter without electricity or gas which caused the floor to buckle in our dining room and caused damage to other parts of the house and the insurance company refused to cover it. One of their employees actually broke into our house and stole some of rainbows equipment.... Just an unreal year long experience that I would not wish on anyone. There are other people who have reported similar stories and I believe some of those are on rainbows Facebook page.

    Bluegrass Chem-Dry - carpet_cleaning - Updated May 2026

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