This review is long overdue. I just can't be grateful enough to this company. In January, as my…read morebeloved mother was dying, she threw up all over her bedroom carpet. SteamKraft men came that same day and cleaned it up. I was in a sad state of mind and requested that they go over the carpet again even though the men told me that it would look great once dry, yet they obliged. They were right, my mother is gone but the carpet looks like new. I really appreciate them being kind and accommodating during my darkest of days. Thank you for your kindness and hard work.

This is my forever carpet cleaner! Great work, friendly, considerate, great price!…read moreDoesn't get better than this!

Love Widmers! Have been a customer for a number of years and always satisfied. I really like how…read morefresh and clean my home smells. William was our tech and he couldn't have been more professional and just a really nice guy.

I was brave and decorated my bedrooms with Snow White carpet. Needless to say there have been a few…read moreaccidents occasionally. I call Widmer's right away and the nice receptionists always set up an appointment for me quickly. Over the years every technician that cleaned was professional, knowledgeable, friendly, hard working and did a great job of getting the stains out. I would highly recommend This company to anyone that needs to clean their home.

Henderson's arrived on time, cleaned all carpets extremely well and cleaned our bedroom wooden…read moreblinds, and left our apartment in great condition. As a family with a large, extremely furry dog, it is wonderful to have a home without pet dander!!

I scheduled this appointment for right after work. So I took my lunch hour to move furniture and…read moreboxes, then I rushed home to do more work..expecting a call like they said at 5:30pm. No call. I called the "company" at 6 and when they answered they said "no Julian is not here" then I said well he was suppose to be at my house at 6pm. And he so "oh it's me Julian I was thinking you were a bill collector." Then he said he was broken down trying to get his truck equipment working.. I'm thinking that's not my problem. What a waste of time. I was trying to save money instead I get jerked around. I'm going to try and get an appointment with Stanley Steemer...

Two words. NEVER AGAIN. Sent a Roman shade with them to be…read morecleaned. Came back... STILL soiled. Supposedly had ducts cleaned. Tech cut away one of my vents from the wall, damaging plaster, when vent simply lifted out. Had he asked me I would have shown him, but I gave him the benefit of knowing what he was doing. My mistake. That mistake then necessitated me paying my contractor $295.00 to correct the damage the Coit tech had done. I was told I would be reimbursed. After a month of not being reimbursed, I THEN had to chase Coit down for the money it cost me. As I said...NEVER AGAIN.

Had COIT clean our ducts and they broke a mirrored dresser in our home. They didn't tell us when…read moreit happened and I continue to chase them for a remedy for fixing the piece of furniture. No follow up or responsibility for damage.

1) ON Time 2) Very Nice workers…read more3) Spotted and removed all stains 4) Carpet dry within an hour or 2 5) Excellent service

I called them, they came out immediately and took my 4 filthy wool runners away. They came back…read moresmelling great and spotless! Communication was great! Ohio Maintenance was new to me but they now have a customer for life! A+++++

In December 2021, Rainbow was contacted to do water remediation. I was told it was $1,000 paid…read moreupfront for them to come and begin work. It was paid over the phone via credit card. The crew showed up and I was informed that the damage was easily fixed by ripping out the carpeting and drying the floor with fans/dehumidifiers. The crew was on-site and working for approximately 7-8 hours in total. I was never provided with any additional written estimate, only a verbal from the foreman, and was told the cost would not exceed $1,500. I received a written bill in January 2022 for $2,552.52 with no itemization. Attempts to call the office for further documentation (including a signed contract) were met with argumentative desk staff and a promise to "call back" after speaking with management. No further communications were received. February 2022- I got a letter that states a lien is being placed on the property for nonpayment. The only work that was done was the inspection, the removal and haul away of carpet, and the use of 1 industrial dehumidifier. I was told by Rainbow that insurance was not necessary to file as there was NO drywall damage and no mold/mildew. It took me over 2 weeks of emailing to arrange a phone conversation with a manager, Tuesday Hanavan. Once on the call, she was completely unapologetic about the seemingly shady business practices and lack of communication. BUYER BEWARE!!! Teasdale Fenton is a much better company, call them instead!

Do not do business with this company no matter what story they try to sell you. They may even tell…read moreyou that your insurance company sent them which will be a lie. The contractors that this company hired to do the work even gave us nightmare stories of previous customers and told us how they tell rainbow what needs to be done and rainbow instructs them to cut corners. The roofers they hired actually stopped doing business with them right after our house. The employees would come everyday with stories about how rainbow does business and that the managers fight and yell at the office. The painter actually told us on the first day that he hated painting and had no real previous experience and that he was actually color blind. (No that isn't a joke) They put the bathroom in and had to rip it out 2 times because of issues...the 2nd time they actually put a nail through a pipe. Then they ended up leaving a wall standing that was full of smoke damage. The plumber later told us that they advised rainbow to tell us that some of the piping that was exposed at the time needed to be replaced...but rainbow chose not to and finished the bathroom ( we found this out later after the company stopped doing business with them. The amount of damage they did to the house would cost tens of thousands of dollars to repair. They left the house sit in the winter without electricity or gas which caused the floor to buckle in our dining room and caused damage to other parts of the house and the insurance company refused to cover it. One of their employees actually broke into our house and stole some of rainbows equipment.... Just an unreal year long experience that I would not wish on anyone. There are other people who have reported similar stories and I believe some of those are on rainbows Facebook page.

I called to schedule an appointment and was scheduled within two days. The technician was very…read moreprofessional and my carpet looked great! I discussed having the carpet taken up as an alternative since I have no idea what could have been in it as I have recently moved here. I was told that the carpet looks good and I should be fine with the cleaning. However, I could still smell the odor a couple days later. After three weeks of calls, the technician finally showed. He tested for moisture, gave me a can of deodorizer, and told me to call back if the odor remains. I called back the next week to schedule an appointment because I could still smell the odor. When I mentioned the moisture meter, I was told that it was used to make sure it was not something that they did, huh?, from three weeks ago?. I had used ChemDry before but wasn't aware that I had selected a different company this time, shame on me. When I mentioned that the other company came out a couple times to get rid of the odor, I was told that they have been in business for 25 years and they know how to clean carpets. Longevity and good customer service are two separate things. They were also way more expensive than the previous company.

My insurance company referred me to Rainbow Restoration for a leak. They refused to come out and…read moreopened the drywall to prevent mold from developing. I lost my parquet flooring because of their refusal. The insurance company even called to assure them that they would be paid. They are not a 24-hour service. They have the worst customer service. I called a different company who arrived within the hour.

From the owner: Property damage is stressful, and fast help matters. Rainbow Restoration of Cincinnati/NKY provides…read moreprofessional restoration services as a trusted restoration company, helping homes and businesses recover from water damage, fire and smoke damage, mold, and other emergencies. We guide you through the process with clear communication, careful cleanup, and restoration work you can rely on. Proud to be a Neighborly company. Contact us to schedule an assessment.

If you carpets look dirty or matted, you need to hire Ultra Steam Carpet clean!!!! They showed on…read moretime, the cost was what I was quoted, excellent value with a reasonable cost! Tony the owner was professional, friendly, knowledgeable, and meticulous with his work. I was going to replace my carpets but saw a special on Facebook and thought I would give them a try to buy me some time on replacing my carpets. After this I won't be needing new carpets any time soon. My carpets look amazing! HIRE THEM.... you won't regret it!

Tony was prompt and got right to work. He explained what each stage/process was going to be and…read morewhat the price was going to be. Price was VERY reasonable! His attention to detail was astonishing and with my daughter being there he was very nice to her as well. My loft looks brand new again and my living room smells and looks great! I highly recommend Tiny and his work. Will use him again in the future.

The ladies that came out were really nice. They were very friendly. They were quick and efficient…read moreat what they did very reliable, very quick at getting me on the schedule and the company that they work for pricing is very reasonable that I would absolutely recommend them to anyone and everyone that I know.

Overpriced, poor quality, arrives late, charges extra for services that should be included,…read moredisorganized, takes weeks to provide inaccurate invoice, asks for money upfront, lazy.