Hired Stanley Steemer to clean duct work twice in less than a year. The first time, we were living…read morein a house temporarily while searching for our forever home. My husband has COPD and my daughter has severe asthma and allergies, and the previous owners had never had the duct work cleaned, and all 3 of us were getting sinus infections and/or bronchitis back to back. So we had Stanley Steamer come out to clean the duct work, and they were awesome. We stopped getting sick, and things were great. So great in fact, that a few months later, we ended up finding a home we loved, but unfortunately, the duct work was needed a serious cleaning, and it was a no-brainer to call Stanley Steamer. However, this time, they stuff an awful job. In one month of them coming, we've had to change the air filters in our furnace 5 (FIVE) times! It's like they stirred everything up and pushed it into the bottom of the furnace instead of sucking it all out (you can see the chunks of dust and debris everywhere when you pull the filter out, and the filters are FULL of the dust and debris with each changing). I repeatedly reached out to speak with a manager (literally every week for the last 6 weeks) and each time, I was told that I'd receive a call back, but never get a returned call. The amount of unprofessionalism is absolutely insulting! When they'd came the first time, I was present for the entire job, and watched everything they did, but the second time at our new home, my realtor was the only one there, and was busy filling out paperwork, so there was no actual supervision. Since they've left, we're having to change the filter our weekly, and dust daily. My husband has been hospitalized, and my daughter and I have been on antibiotics 3 times over sinus/chest infections. We've lived here a little over 2 months now, and have received no solution, or even attempt at a solution with Stanley Steemer.
They're great if you shadow them, and when they set up your appointment for service. But once they're paid, they don't care about you. We've officially reached out to local news and social media to let everyone know about our experience, so nobody else has to go through this nightmare.