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Dryer Vent Superheroes

5.0 (1 review)
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Air duct cleaning

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23 days ago

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Rusk Heating and Cooling

Rusk Heating and Cooling

4.1
(18 reviews)

Had an AC issue overnight. Called when the office opened. Kelly found an available technician,…read morewho was here within one and a half hours of my initial call; diagnosed the problem; fixed it; and, was finished in 30 minutes. We've been Rusk clients for more than 40 years; and, their responsiveness and service simply cannot be matched. Can't imagine ever using another HVAC company.

We had interactions with several people over the course of a couple of weeks. Overall, a very good…read moreexperience. We'd recommend them for their professionalism, timeliness, and craftsmanship. Our Story... Our central air wasn't working so we called Rusk hoping to get a technician out to fix our issue.  Judy scheduled our appointment for the next day but called us back and advised that she could get us in that day if we were available.  We welcomed the earlier appointment.   They sent Brock (we think that was his name). He was very professional and pleasantly explained that we likely needed a new unit.  He was empathetic and set the tone for a positive experience.  Enter Steve Morrison.. Steve was extremely knowledgeable, personable, and went the extra mile in surveying our entire home (how many windows, how tall the ceilings are, etc.) to determine the best system for us.  His quote arrived shortly after our interaction and when we posed questions, he responded almost immediately.  We landed on agreeable terms and Steve advised that he'd get our equipment ordered and someone would call us to schedule. Three days later we got a call to begin our installation on the next day.  We were in the midst of a string of hot humid days so we were pleased that they worked us in so quickly during a time of peak demand.  Steve #2 arrived at 7:30 on Friday morning.  He worked quickly and methodically.  He ran into road blocks, and worked his way through.  He provided helpful updates, and answered questions with ease.  Steve went above and beyond to care for our home in a way that we admired. Shoe covers, tarps, all without prompting. We really appreciated his diligence in this area. When it was apparent that he might not complete the job by the end of day, Steve pushed through to make sure our weekend would not be miserably hot and sticky.  As he prepared to leave he provided instructions for the operation of the unit until Monday, outlined the tasks he planned to complete on Monday, and asked if 7:30 was a good start time.  We expected to see him on Monday at 7:30.  We had a great weekend in our newly cooled home.  We prepared to welcome Steve at 7:30 on Monday... our workdays began to ramp up and we lost track of time.  We got a call just after 1:00pm and the scheduler asked if he could send someone over at that time.  I explained that we were expecting Steve that morning and he advised that Steve likely didn't know his schedule... this was the first interaction that was contrary to our expectations. Nick arrived shortly after.  Like everyone we'd interacted with, Nick was very pleasant.  My husband asked questions about the tasks Steve identified on Friday.  Nick was eager to continue the installation to our satisfaction, but there were a couple of notes missing in the transition.  He didn't know to secure the unit to the brackets, which was pretty important in our opinion and left fewer filters than previously expressed. We called the office to inquire about the transition and Steve Morrison came back out to ensure that everything was done correctly, and according to Rusk standard. We really appreciated the reassurance. Nobody likes to pay handsomely for unexpected replacement costs, but we feel good about our experience, and the new relationship we've formed with Rusk.

Stanley Steemer

Stanley Steemer

2.6
(11 reviews)

Hired Stanley Steemer to clean duct work twice in less than a year. The first time, we were living…read morein a house temporarily while searching for our forever home. My husband has COPD and my daughter has severe asthma and allergies, and the previous owners had never had the duct work cleaned, and all 3 of us were getting sinus infections and/or bronchitis back to back. So we had Stanley Steamer come out to clean the duct work, and they were awesome. We stopped getting sick, and things were great. So great in fact, that a few months later, we ended up finding a home we loved, but unfortunately, the duct work was needed a serious cleaning, and it was a no-brainer to call Stanley Steamer. However, this time, they stuff an awful job. In one month of them coming, we've had to change the air filters in our furnace 5 (FIVE) times! It's like they stirred everything up and pushed it into the bottom of the furnace instead of sucking it all out (you can see the chunks of dust and debris everywhere when you pull the filter out, and the filters are FULL of the dust and debris with each changing). I repeatedly reached out to speak with a manager (literally every week for the last 6 weeks) and each time, I was told that I'd receive a call back, but never get a returned call. The amount of unprofessionalism is absolutely insulting! When they'd came the first time, I was present for the entire job, and watched everything they did, but the second time at our new home, my realtor was the only one there, and was busy filling out paperwork, so there was no actual supervision. Since they've left, we're having to change the filter our weekly, and dust daily. My husband has been hospitalized, and my daughter and I have been on antibiotics 3 times over sinus/chest infections. We've lived here a little over 2 months now, and have received no solution, or even attempt at a solution with Stanley Steemer. They're great if you shadow them, and when they set up your appointment for service. But once they're paid, they don't care about you. We've officially reached out to local news and social media to let everyone know about our experience, so nobody else has to go through this nightmare.

I did call customer service and yes, the managers reached out to say they took no responsibility…read morefor the fading and that I should have done yearly maintenance. I spoke to managers, Corporate and you Lindsay with no concern for my now faded carpet!

Dryer Vent Superheroes - airductcleaning - Updated July 2026

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