I visited your store a few times and on my last visit Beth helped me. She was lovely. She assured me I could order by phone once I had a chance to take some measurements. I called the store a few days later and asked for Beth. She wasn't there. Taymee is who I spoke to instead.
Taymee was unpleasant. She treated me like I was a burden. Her tone and sighs clearly indicated she was uninterested in answering my questions or helping me place an order. She put me on hold at least 5 times, tried to rush me off the phone, and said she'd send the quote to my email and I could just call back and deal with Beth later.
I never received the email. Beth contacted me a few days later, and again was lovely. I wanted to see some chairs I was considering in person so Beth said I could come to the store to see them, but she'd be on vacation so Taymee could help me.
I reached out again asking for the quote via email and Taymee did not respond. After a few days I sent another email which Taymee did reply to saying simply "I sent the quote. Here it is again". No greeting, no let me know if you have questions... I noticed on the terrible picture she took of a printed quote my email was incorrect. I replied with a friendly message to let her know. I again received a short, unfriendly reply "Okay. Thank you."
Your customers don't care who gets commission. We expect kind, friendly, courteous, helpful customer service no matter who we talk to. And at your price points you should offer nothing less than exceptional customer service.
I'd be happy to forward the email correspondence. Just provide an email address.
I expected much more from your company. In the next 1-2 months I'll be spending up to $20k in furnishings and it's unfortunate it won't be with Arhaus. read more