We've had our pool since 2016 and have been pleased with Luxury Pools & Living as a builder and…read morewith their support to maintain the pool and equipment. The tech that opened for us this year did a fantastic job! He obviously cares about the customer and the quality of his work. The care he showed to making sure our equipment was in top shape was second to none. He also exhibited great communication skills in explaining some needed repairs (due to age and weather exposure) during our opening. Just wanted to pass this along.

After multiple issues over the last couple of years, I would not recommend this company…read more One of the earliest concerns involved the pool cover system. Prior to installation, I was told the cover end would be able to handle people standing or walking on it. After installation, I was then informed that it would not safely support that weight and that additional brackets would need to be installed at my expense in order to safely handle people on the cover. I ultimately paid the additional cost despite this differing from what had originally been represented. More recently, I had an ongoing issue with a leaking pool pump that I first reached out about in September. Over the following months, I had difficulty getting consistent responses or clear direction regarding the problem despite multiple emails and providing a water sample for review. It was not until March that the issue was meaningfully addressed. When the repair was finally scheduled, I received written communication stating that the repair would be covered under warranty at no additional cost. The repair was completed based on that understanding. Afterward, I was invoiced and informed that the damage was attributed to water chemistry and therefore not covered under warranty. I understand that pool chemistry is important and may have contributed to the issue. However, my frustration is not simply about being charged. The company apparently already believed the chemistry was responsible before the repair was performed, yet still communicated that the repair would be covered under warranty. Had I been informed beforehand that warranty coverage was being denied, I would have appreciated the opportunity to discuss options, decide whether to repair versus replace the pump, obtain another estimate, or seek another opinion before proceeding. To make matters more frustrating, the pump ultimately failed shortly afterward and required replacement anyway. Had I been informed upfront that the repair was considered non-warranty and that I would be financially responsible, I may have chosen to replace the pump at that time rather than proceed with a repair first. I also found the subsequent phone conversation regarding the issue unnecessarily argumentative and unprofessional rather than focused on resolving the concern constructively. Overall, the recurring theme throughout my experience has been inconsistent communication, changing explanations after the fact, delayed responses, and additional unexpected costs. Because of these experiences, I would not recommend this company to friends or family.

After trying to trouble shoot over the phone, the technician came to the house as scheduled. The…read moreonly thing wrong was that my clock had reset and that's why my tub was running when I thought that it shouldn't be. He could have told me anything he wanted and in likely would have paid to have it fixed. Instead, he educated me, charged me for the trip (as he should have) and left with a smile and a handshake. They have my business!!!

I called spa direct with a problem I was having with my hot tub. Spoke with Steve and and Ralph…read more They both went above and beyond to try to help me . They were more than helpful help figure out my problem. You just don't see that kind of customer service these days. I was very impressed with their knowledge and service. He helped troubleshoot the issue by phone. AND it was past their closing time. Unfortunately, I purchased my tub from a company in Columbus. They sent a tech (in the loosest since of the word.) and charged me almost $700 to come and check it out. they replaced a fuse and off they went. Needless to say, a huge waste of money. I will give all of my future business to Spa Direct and credit is to Ralph. He is very knowledgeable and more than happy to help. Great Job!

I own a very crazy, hyper active dog who occasionally runs through the house like he's been on a…read morecrack binge for over a week running into everything! Well after running into THE SAME wall repeatedly he managed create 4 holes!! I called Punch Out. Asked for an estimate. When my husband and I were ready to have the work done, I emailed them told them I'd like to schedule them to come out. They emailed me a proposal. I signed it, emailed it back and within 2 weeks the work was done. Bill was the gentleman that came to our house to complete the work. He was VERY VERY nice. Did an EXCELLENT job fixing what our dog messed up. If we have any other drywall issues, they will be our go to people.

I hired them for general handymen work: fixing an always-running toilet, replacing the caulk in our…read moremaster bathroom at bathtub-to-floor transition, and removed/replaced a showerhead. I would like to start off by saying, all-in-all, I was happy with the work that was done. I would definitely use them again if I needed similar services needed in the future, or anything else they provide work on. Really, the only downside was the amount of time, from initial contact to when the actual work was completed took longer than expected. There was mentioned a personal emergency, which I understand, and that they didn't want to schedule too many jobs in advance in case something runs over or a contractor is unexpectedly unavailable. But my initial contact took place on 10/24 and a contract wasn't sent over for me to review and return until 11/4, then I wasn't contacted to schedule an appointment until 11/20. So, while I would have liked to been kept in contact more, I am glad to say I was very happy with the work done. I would probably recommend calling the company, rather than using the website/email; that might provide a quicker turnaround. I just hate calling folks, so I avoid it when possible! Now on to the actual work. The contractor arrived on time, and looked professional. He was also courteous and didn't mind my cats, which is a bonus since they tend to be super nosy with visitors. He arrived around the ETA I was given, and was quick to ask what all I needed done. I showed him the three items we needed help with, and he said he would be able to get it all done. He got to work right away. I ended up needing to leave for work a little after he arrived, but my husband said he was great the entire time I was gone too. It wasn't until a few hours later that I came home to inspect everything. The toilet no longer constantly runs, my caulking job looks perfect, and I have a nice new showerhead instead of what was left over from the previous owners! The initial contact went a little slow, but I am very happy with the overall results, thus my rating. The hourly rate was a little higher than I expected, but I knew it ahead of time. I'm just glad he got done quickly; they definitely don't mess around or try to pad their timesheet, and for that I am grateful. I definitely recommend Punch Out Plus, LLC.