Do not do business with this company. They are terrible…read more I ordered 20 bottles initially, the driver delivered 7 and questioned me about my 20 bottles. Then in subsequent months the driver did not show up. Would show up deliver one bottle and charge me a $14 delivery fee. Over the last 6 months the didn't show up at all. I ran out of water back to buying water bottles. I canceled my account. I called and explained my issues with 3 different managers and the could not be bothered. Crystal Springs sucks and their delivery driver is lazy.

I've had their service for over 1.5 years. We moved it from our location in Beavercreek oh to our…read morehouse in the Columbus area. They have consistently delivered water when I've skipped it far in advance. Or not delivered it when we have a scheduled delivery. It's been super annoying. We finally canceled service last week and was supposed to be picked up today(because that's the next time they will be in our area, had we been ordering after they probably would have come sooner). Called at noon today to confirm pick up and still hasn't been picked up. So now I'm on hold for 20+ minutes again. Extremely frustrating. Frustrating enough to the point we paid over 6k to get a water filtration system put into our house last month. The level of incompetence of this company is ridiculous. One star for the product. Minus 4 starts for the horrible service Oh it just gets better and better. I called again and she said They rescheduled my pick up to the 24th of this month without informing me at all. I had called yesterday to confirm pick up and they confirmed. I just called and complained finally after feeling vivid(fined by hoa for leaving items out for over 24 hours) due to their negligence, incompetence. Told the best they can do is this Thursday. And they wouldn't credit me for the hoa fee. So if I was mad and upset yesterday that is nothing compared to how angry I am now and will never recommend this company to anyone.