Went once and spent 40 mins using the app to get day passes at the front because that is the only…read moreway to purchase the pass. Legit that was INSANE! I saw a bunch of others out there struggling too. Based on reviews, this has been an issue for years. They could at least have a sign up or a note on their website that you should use a desktop version of the app. The tech for the mobile version must be mediocre or something because using it on the phone takes 30-40 mins legit. Tried going back another time because after we finally could go in, we had a great time. Friendly families everywhere and the pool itself was nice. This time, I bought tickets ahead of time so we would not have the long wait at the entry. Pop up storms were forecast- we were cool to be in and out of the pool, and it's hard to know sometimes what the weather is doing in other parts of the city. Well, we got there with the tickets paid for this time, and it was a weather delay so we couldn't get in the water for 90 minutes at the time we left, and the delay was continued because the day ended up stormy (not originally forecast). We ended up not getting to swim. They said that since the pool was technically open, I wouldn't receive a refund. I was like, I mean the reason we are here is for the water and that part is closed. No. No refund or call back from the Parks and Rec department. I normally don't write long saga negative reviews, but it seemed like since you obviously have to buy tickets ahead of time bc of that process, they should at least have a notice on the page before you pay that the water is closed for a weather delay before you spend money that day. Total waste of $31.

I have loved this pool for years and long before the fantastic renovations. The entire staff team…read moreis so friendly and the pool areas are clean and comfortable. The snack bar is great for cheap treats and the pool has a slide, 3 diving boards, a walk-in main pool, lap pools...there's just so much room! Our fave part are the grassy areas with huge permanent shade umbrellas. I took off one star for a couple reasons: one, the grassy areas get really wet/muddy. It's worth it for the shade, but it can be a mess if you lay towels in the grass. The other reason is that they allow a lot of water toys in the pools. I've lost count how many times I've been hit with people throwing toys/balls and have been squirted in the face with super soakers. Honestly, I wish throwing balls wasn't allowed at all.