James Gonya was great to work with. Great suggestions. Fun to talk to. We had worked with Hamilton Parker several times before, but he was the best. read more

We had the worst experience dealing with the lady in the fireplace department. I won't go into too much detail, other than to say, I highly suggest using a different company. Working with them was a nightmare. They messed up our main gas line and every time we turn our fireplace on...the carbon monoxide/fire alarms go off. When we shared this the lady said "We are not contractors". Then why in the world are you installing GAS logs into people's homes?? We won't be using them for the rest of our renovation projects. read more

PLEASE ask for Bonnie Oneill- you won't regret it! She is amazing in finding exactly what you need within your price point!! AmazIng selection and pricing !! Arrival times are exactly as quoted ! Which is key for last minute selections!! High end tiles as well as durable look alikes that I promise you would fool the most skeptical of eyes! All tiles are premium quality! Trusted and true distributor that you will builds a lifelong relationship with!!! Thank you HP and THANK YOU Bonnie for rolling out the red carpet and making us feel at home! read more

They have a great selection of tile and very helpful salespeople. I would highly recommend Hamilton Parker.

This company has better selections than any other company in the area. They navigated the difficulty and unknown that covid created with finesse. They still worked around spontaneous buyers like myself which a lot of other companies failed. Great value for the money here and kind and helpful staff. Especially loved Aaron, Jamie and Lynn. read more

beautiful show room. Amazing options- from house outside brick to indoor fancy fireplace installments to detailed tile work. lovely place. Great parking. Right off the highway too. Easy peasy lemon squeezy. read more

Drive by here all the time; we're putting in a floor so now seemed like a good time to stop in. This is a distribution center and showroom for the company. The staff were very friendly and helpful. I just looked at the kitchen tile, but there was clearly a lot of stuff in the other areas. The floors are covered in tile so you can get an idea how things will look, and there are mini-rooms so you can imagine a shower setup, etc. Prices were a little high compared to big box stores, but for very nice products so it would be worth it. In the end we went with another option, but I will keep this place in mind for larger future projects. read more

We patronized the Delaware location and were not disappointed. Kelli was amazing at helping coordinate and pick tile patterns and colors. Everything was ordered and received in a timely fashion. All of the suggestions and tips were just perfect for what we wanted to do. Every trip to the store was met with a welcoming staff and great customer service. read more

I reached out to them in reagrds to having my old heavy wood garage doors replaced with the Wayne Dalton 9100 series. Laurel responded to my initial email and she was very responsive as we exchanged half a dozen emails discussimg their pricing and services. Eventually she scheduled someone to come out and measure at no charge. After a couple of weeks of delay on my part, I needed to stop in and see the doors in person in the showroom. I had some questions and while Laurel being off that day, another employee helped me out while we finalized some details of the install - the debate was to tear down and haul away myself, or pay them to do it. We decided to have them tear down, install, and haul away and paid for it. The installer Ron was fantastic. I had a bunch of questions about the process, and he multi-tasked like a pro, working on the doors while answering those questions. I know first hand these guys get paid by ths job, and so time is money for them, and I really appreciated it. He was detailed in letting me know about the issues on door openers that were in the house from the previous owners. Original issue was with was the old aged extension springs, they had snapped, one on each door, which roughed up the one of the openers rendering it a safety issue. I decided to leave it disconnected but again, I was happy he gave an attempt to make it work. Im a price driven person and cant guarantee Id always return to the same place, but in any event Id highly recommend HP for a garage door replacement job, from a pricing, quality, and service standpoint. read more

Ok place. Friendly . But could have more directions and solutions on issues we found between our builder and designer.

Drove across the city to look at some floor tiles. We were told we couldn't look around but needed to wait for a designer to show us around and wed need to wait. No one was in the show room. Website said appointments encouraged - not required. HP lost a customer today! read more

Danger do not use may pie quickset grout! Was told it was very easy to use from rep spent two days cleaning grout off of tile !! With two helpers. Have more money in labor cleaning the grout than what the job actually paid. read more

after 10 years...TEN YEARS!!! of periodically contacting the garage door dept (with NO reply) regarding a crooked track installation & inoperable spring(s) on our new-build home; they FINALLY contacted me today to schedule replacement of 1 spring (out of 2) for $300!! Even though 3 workers (upon inspection) uniformly agreed whomever did the original install in 2008 did a horrendous job; Hamilton Parker refused to honor their shoddy work and would not replace the 1 spring for less than $300! .....furthermore they also refused to repair the track misaligned in 2008!! read more

If you buy grout, you better be sure its the one you want - you can't return even unopened containers.

Hamilton Parker Director of Operations, Christie Miller, contacted me within a week of reading my customer review. Her promptness was impressive, and leads me to believe if you get your message to the correct people at Hamilton Parker, issues can be resolved. To compensate for my inconvenience she had a gift card sent, enough to cover the three trips made to the Columbus store. I would recommend Hamilton Parker to others, but I would caution them to get the product requirements in writing from the sales associate before ordering. read more

1st visit there started off great, then went BAD. Associate helped me pick out the appropriate fireplace place, and said, "roughly $7000 with install on the high side." Called her and left a message with a couple questions I thought of. Two days later after NO RETURNED CALL, I go back into the store. The girl who I left the message with walks out of the office, and catches her off guard when she sees my face. Her response to me was so careless, "Oh, sorry, I haven't had a chance to call you back." Really? I'm practically giving you a guaranteed sale and that's all you can say. So while I was there, I picked out a different one, and the other lady said, "probably around $5k with install." Asked her to write up an estimate and it came back $11,000!!!! I emailed her back that it was out of our budget and would like to go back to the original fireplace we had picked out. One week later, still NO RESPONSE. Needless to say, we took our business elsewhere! read more

Great Selection! However I experience poor customer service. The first time I came - the consultant was extremely helpful with assisting me to make the choices. Then I came to place an order, waited for an hour and left: Saturdays are naturally very busy. But I left a note in my file asking somebody to call me so that I could place my order over the phone. Three weeks later, as nobody called ever, I called and made an appointment @ 4:30. My file was never found. Ms. A who was appointed for 4:30 was busy, Ms. B started calculating my order and then in 7 minutes said she has to leave and brought Ms. C. Ms. C. had obvious problems telling inches from feet, so when I pointed it out to her that we are dealing with kitchen area 18 inches high, not 18 feet high, her response was that she is not supposed to calculate it for me, that it is my contractor's business, and she is doing me a favor and doesn't have to be liable for calculation. So off I went, despite of the fact that Ms. C's mood changed to more favorable and she said that she is still willing 'to help me' with the calculation. Besides, it looked like waisting Ms. C's time and mine to explain to another person same thing again and to watch her not to confuse feet and inches. Too bad, their selection may be the best in town. This in upscale store and may be not suiting customers who work 8 to 5 jobs and can not come 3 times during work ours just to place an order and be shoveled from one consultant to another. The selection at other places is definitely less, but I will probably fit there better. Last time, seven years ago I had much better luck with this store. read more

Rude, rude, rude! Stopped in a half hour before closing. Was greeted with "we close in 30 minutes." Five minutes later another employee reminded me they were set to close soon. At 6:45, I had pulled 5-6 sample tiles but when I turned my back an employee had put all my samples back. When I asked what happened to them, I was told they were put back since they close in 15 minutes! By the time I found them again and asked for samples to take with me, I was told it was 7:02 and they close at 7:00. Rude, rude, rude!!! It's evident they don't need business, much less my business. read more

Great selection! Great prices! Really helpful staff and my son loves the "tiny bricks" they give away. A must stop for the gardener who wants to add the great detail of brick to their yard. read more

Hamilton Parker helped us out when dealing with my elderly mom's gas fireplace. We live in Michigan and she is in Columbus. Mom didn't buy the gas insert from them but they were willing to help us out. Dale worked his magic, did it in a timely manner and gained the confidence of my mom while in her house. read more

Great service the staff are very nice and can help with anything you need and they load whatever you buy directly into your vehicle great service. read more