The sales, delivery and setup in October 2025 was good. Had an issue with the clips that hold down…read morethe cover when it was delivered and am STILL WAITING to get resolved. AS is deflecting to the hot tub top supplier but that's about it. No action. No status update. Nada. Having to put weights on top is not a good plan. Even with that we still get plenty of heat lo$$ by not being secured...Hoping for a call soon. Also hoping for a power all hit....

I would not recommend this company at all. Service when I brought my hot tub was fine to earn my…read morebusiness, but after a few year having the hot tub started having leaking issues they treat you like crap. Talk to you in very rude especially the Service Manager Mike R. I had to begged and send mutiple emails and make calls just to be put on schedule. I would take my business elsewhere I wish I would have pick a different store to get my hot tub from. But a lesson .

15 years of fantastic service. Quick,Easy to deal with. Can do attitude…read more Randy and Ryan are my go to pool guys.

Absolutely amazing group and service!!!!! Reached out for help and had immediate communication and…read moreresolve. They did not install my pool however still jumped in to help me when I needed it. Great company

went into the store for a pump problem today and was greeted by a friendly and knowledgeable guy…read more He helped a lot with good suggestions.

Do not recommend for pool installation. Communication is awful, pretty much non existent, process…read moreis slow, things are forgotten and lost in translation. I have seen many other pool projects in the same stage as mine and my yard is beyond trashed in comparison, left for months for me to look at.

When it comes to hot tubs and water levels, I am a noob. I have a very little understanding of…read morewhat's important when owning a hot tub. The staff here are incredible! I was afraid I was going to be taken advantage of simply because of my ignorance, but rather was advised to wait to purchase particular products due to the fact I may not need them. I am relieved to have found a place that looks to serve their customers. A++++! I will be back every time I need to buy more chemicals or have any questions. Give them your money! We need places like this to stay open!

After trying to trouble shoot over the phone, the technician came to the house as scheduled. The…read moreonly thing wrong was that my clock had reset and that's why my tub was running when I thought that it shouldn't be. He could have told me anything he wanted and in likely would have paid to have it fixed. Instead, he educated me, charged me for the trip (as he should have) and left with a smile and a handshake. They have my business!!!

I called spa direct with a problem I was having with my hot tub. Spoke with Steve and and Ralph…read more They both went above and beyond to try to help me . They were more than helpful help figure out my problem. You just don't see that kind of customer service these days. I was very impressed with their knowledge and service. He helped troubleshoot the issue by phone. AND it was past their closing time. Unfortunately, I purchased my tub from a company in Columbus. They sent a tech (in the loosest since of the word.) and charged me almost $700 to come and check it out. they replaced a fuse and off they went. Needless to say, a huge waste of money. I will give all of my future business to Spa Direct and credit is to Ralph. He is very knowledgeable and more than happy to help. Great Job!

I have been using Dan Reed at Personal Property Swimming Pools for 18 years and he is the best. Dan…read moreopens and closes my pool every year and has replaced many parts of my pool filter and chlorinator. Dan is dependable and easy to work with. Dan services the greater Columbus areas.

I run a small remodeling company and I have sent multiple clients here because the design service…read morewas outstanding with great selection. I love the idea of my clients having personal one on one care for their remodels. The selection is high quality which in turn gives value to the customer and their standards. I have used bath works for 10 years and give it 5 stars .

I would NOT recommend this business!! Customer service in the show room is terrible and…read moreunprofessional! I scheduled an appointment (otherwise you can't get help). Ok...got there at the appropriate time and my sales person Stephanie was with another customer. I figured she was just finishing up. I ended up waiting 40 minutes. In hindsight should have walked out! I had to finally tell the bookkeeper I was waiting, and have her relay the message. I placed an order for a product and scheduled another appointment (as she had another customer waiting) to add to the bath remodel and consider everything else I needed through Kohler. Another item I was considering I asked if I could call in to buy. So I called to confirm and pay by phone, to get ahead of shipping time. Had to leave a voicemail for a callback. Got the callback quickly to take the payment. (Spent about $3,900.00 by this time on the two products.)The receipt was to be emailed to me. Also needed shower and faucet fixtures and wanted to order them in person, reason for my next appointment, since there wasn't time on the first or second appointment. Called and left a message for a return call as I hadn't received my receipt and was trying to schedule another appointment. Left two messages on a Thursday morning, but call No back by Monday! I finally had to call the showroom manager, and leave another voicemail, for a call back from her. No one that answers the phone can do anything but transfer you to a voicemail! She called back and emailed the recipient. Now...picking two products up after they came in. Go to 'pick up and delivery' for two items...was/is the next hurdle! Got one item that I could fit into my SUV, but the other item (15x60) was on a skid, and (suggested for product safety, needed our truck to get it. Sent my husband to pick it up today and when he comes home says,"I could have gotten this in the SUV!" Well they gave him the WRONG item! Now they are... "trying to figure out what happened". Called the showroom manager, AGAIN and had to leave another message AGAIN! Asked who the overall store manager was and was told "the owner and he is out of town till Wednesday". This is Monday. No idea what they are having such a hard time getting an answer and getting my product is about! Sure took the payments on a heart beat! I finally ordered the fixtures from Robertson's heating and plumbing supply, Moen. Smooth process, Brooklyn my salesperson was excellent. Took time to make sure I had exactly what I wanted and needed, She checked the order when it came in to make sure it was all there. Took 5 days to come in. I also found a product at Ferguson's that was sent to my house in two days! Bathworks has been a nightmare to deal with! I will say, Josh in the shipping department has been trying to figure out what is going on. If you're not working with a large contractor (this is a small gut remodel with a one person contractor) I think the sales department discounts you as a customer, or they are just inept! Kohler may want to rethink Bathworks as a distributor. If I could give them less than one star I would!

They've done a bathroom for us this year, along with some lighting, flooring, countertop, and…read morebacksplash for our kitchen. We are very pleased and the price was right.

The owner came out, measured, and gave me a sq. ft. installed price that was competitive with some…read moreof the other fabricators that I had talked to, not the lowest price by the way but within my modest budget. They were able to get a particular stone that I wanted so that clinched the deal. He was, throughout this purchase and installation, always pleasant and polite. I wanted a honed finish on the stone: he first quoted me double what anyone else had for honing, but then he did agree to match the pricing from other stone yards for that finish. I had to wait many weeks for him to template and be ready to install. Whoops, he suddenly discovered that my walls were not straight! In a 75 year old house that he had already seen and taken measurements before quoting -- Well, that would be an extra $200 to scribe the stone to the wall (I do not understand why every fabricator makes a template if they expect the walls to be straight and not have to cut the stone to fit...). He then asked if I wanted an "enhancing" sealer on the stone -- explaining that the stone would be darkened by it. I told him "NO" because the color of the stone, as it was, was just what I was after. Installation day: he had applied the enhancer to the stone anyway. It changed the color of the stone from grey-green to gray-black. The seam was not well color matched to the stone, much lighter, unexpectedly wide and very visible. I would guess that he had mixed it to match the original color of the stone. When I asked him if it could be improved, he said "NO". He told me that it would darken as it cured. The edge along the wall, that I had paid extra to have the stone fit, varies from 1/16" to nearly 3/8" gaps (I have seen example of other installer's work that is closer, including much narrower seams, so, I don't understand just what I paid the extra $200 for), filled with BRIGHT WHITE caulk. The stone is dark and the walls were not going to be white. He told me that I would need to paint the caulk to blend it in. Colored caulk is readily available, by the way. UPDATE AT JUST ABOUT 2 YEARS LATER: the caulk is starting to fail (gap and crack) at points. Shouldn't it last longer? Also, he attached the undermount sink to the counter with caulk only. My cabinet guys told me that they have to redo that sort of installation often because they fail. Clips or a harness should be used. I am purchasing a harness device to secure the sink myself. After some time when it became obvious that the seam material was NOT going to darken, I asked him to come back and make it better, and to try to remove the enhancing sealer. To his credit, he did come back: the seam is much less visible now, which is why I originally gave an A-OK rating, but his effort to remove the enhancer only produced a subtle restoration toward the original color. Plus he skipped one section of counter entirely so it is visibly darker than the rest (although as it is subtle, most wouldn't notice). So, I would say that his work is just barely okay, definitely not top quality, and left me somewhat disappointed with my countertop. Apparently the honing and edge scribing was done by the yard where he got the stone, Mees Distributors. So I can't be sure if the uneven scribe is their error (careless work) or his (bad template)..