I called spa direct with a problem I was having with my hot tub. Spoke with Steve and and Ralph…read more They both went above and beyond to try to help me . They were more than helpful help figure out my problem. You just don't see that kind of customer service these days. I was very impressed with their knowledge and service. He helped troubleshoot the issue by phone. AND it was past their closing time. Unfortunately, I purchased my tub from a company in Columbus. They sent a tech (in the loosest since of the word.) and charged me almost $700 to come and check it out. they replaced a fuse and off they went. Needless to say, a huge waste of money. I will give all of my future business to Spa Direct and credit is to Ralph. He is very knowledgeable and more than happy to help. Great Job!

I was in great need of a quick repair on my hot tub. I reached out to Ralph at Spas Direct and he…read moredelivered. First, Ralph tried to help me troubleshoot the problem over the phone at no charge and, when the issue could not be resolved, Ralph came out the very next day and fixed the problem. I do not normally write reviews, but because of the great customer service Ralph provided, I felt it only appropriate. No doubt Ralph and Spas Direct will be the ones I contact when I have any hot tub needs. Steve M.

Absolutely amazing group and service!!!!! Reached out for help and had immediate communication and…read moreresolve. They did not install my pool however still jumped in to help me when I needed it. Great company

Really outstanding advice, service and execution. We could not have a pool without these guys!…read moreThey are exceptional professionals in a situation which one really needs to trust their service company.

My pool of 20,000 gallons opened this year with a horrible infestation of mustard algae. After…read moretrying everything I knew, I requested help from several pool services. Columbus Pool Works responded with a very accurate estimate to restore the pool. In only three visits they balanced the chemicals in the pool and installed a new port on my Hayward filter. Shane C. and his assistant were punctual (informing me of their approach to the property), knowledgeable, attentive, and efficient. My pool opened June 23 and I couldn't be more pleased. I HIGHLY recommend this company.

From the owner: Welcome to Columbus Pool Works we are here to take care of your poolread more

I purchased a tub last year and could not be happier with the tub and the service. When I cleaned…read moreand refilled the tub this spring I inadvertently changed the setting and could not get the tub to heat up. When I called and asked for a service I was told, just describe the issue. He knew exactly what I did and told me how to fix it. He could have taken my money for a service call but wanted my happy more than my money. These people are great, for service or purchase of a new tub.

Our experience was terrible. We had a non working hot tub and the techs came out 3 different times…read moreand were still not able to fix it. We lost $1,900 and didn't have a working hot tub. We ended up using Ohio Spa repaid and it was fixed right away. We had a service tech, text me, complaining about me and when I responded, he said it was meant to go to the owner. The owner did not seem to care at all about our frustration. We were not aware of being charged more each time, until we got our credit card (just kind of assumed they would come out and fix their mistake). I will continue to share this story with anyone who will listen, as it was very stressful (the person who referred Rainbow Hot Tubs is no longer using them either after this experience). I shared on social media and it sounds like a number of people were not satisfied with their service either.

Its an amazing place to disconnect from the world and realign with your inner self and meditateread more

This place has taken quite a fall from the standard that I was used to. From a cute and charming…read moreretreat of tranquility, to a pump and dump business with no consideration for the client. We had a float appointment that was from 8-9pm. We were taken to our room and dropped off, with no relative instructions. This was fine, as we know the drill. Shower, get in, relax, music will fade away, then music will come on when the float is over, lights with follow after. During our float there were constant interruptions of loud sounds. Whether it was people cleaning or moving equipment, loud commotions in the hallways. Seemingly every few minutes there was a new distraction interrupting our peace. In a place that is supposed to be about tranquility and mindfulness it felt very much like no one cared about such goals. During our float the water jets turned on, thus creating even more distractions and in comfortability. Well before this time my wife had just been sitting up hoping for the experience to be over, as it was impossible to relax under the conditions. We both had been thinking "the time has to be up" but neither wanted to interrupt the other's possible rest. We finally hear 3 loud bangs on our door, and call out to see who it was... no response. We immediately get out of the float... check our phones, it's 9:50!! Yes, almost 1 hour AFTER our appointment was set to end. In an essential bathtub, with no clocks, no phone, complete darkness, and no concept of time... why are we FINALLY getting summoned? We rush to shower and get out - both of us telling each other how awful the experience was. As my wife went to the restroom I went to the "quiet area" where usually you can get refreshments and come back to. I was "greeted" by a staff member who simply said, "I'll be in here if you need anything" and that was it. No inquiry on how the experience was, no friendly welcoming back to the outside world. Just a cold response from a seemingly bothered employee. I told said employee no music, lights, or anything came on to wake us and why that would happen? They simply said "it should have" When I asked about a refund; said employee said they can't do anything and I asked who I could speak with. They said their boss couldn't be contacted because "they're asleep because they have kids." As parents I don't understand this response, and almost an insult. This employee made us feel as if we were an issue. I offered to pay for the massage chairs since they were up to standards, but not the floats since essentially we were "held" in there almost an hour late with constant loud noises interrupting us. I've sent a FaceBook message to the company, as well as multiple emails to the supplied correspondence for "management" this will be two weeks from the experience and not one iota of response. I've called the location and asked for management and have been told they'll "write a note for management" We've spent money there many times, sent friends and family to this company, all to be disrespected and ignored. I will not be back to this establishment as it's no longer the considerate thoughtful business I once knew. It's a money grab with no possible way to have issues or poor experiences heard or rectified. The lack of response of management tells me they're happy with any experience a client has as long as they have you money, and don't have any desire to be accountable for their staff's mistakes. I'm writing this review after letting them know I'm writing it, so it won't be a surprise. If they're willing to respond to this, which I doubt, it will only prove that they care more about public optics than actual care for their customers. I hope this review reaches many as an authentic representation of my experience, and when it's read elicits even more scathing reactions than I'm capable of producing.

Mike at the Spa Doctor has helped us for years and his work is flawless and their pricing is right…read moreon. Whether it's a pool pump or heater I recommend them.

Don't waste your time. This is not a person who even wants to work. My warranty company sourced…read morethis guy and he never called. I called 3 times before I finally got in touch. Then he didn't show after I took time off work.

Located at Easton, this lifetime fitness location is convenient for local residence and can be…read morefound in the midst of high-end shopping and dining experiences. Here you will find all the fitness equipment and well appointed facilities necessary for a quality workout experience. Ample parking abounds all around. It is clean, well lighted, and welcoming.

Life Time in Columbus is honestly one of the best gyms I've ever been to. The place is always…read moreclean, well organized, and never feels run-down. There's so much equipment that you're rarely waiting around, and the classes are actually fun and well coached. The staff are friendly and make you feel welcome from day one. It feels more like a community than just a gym, which makes showing up and staying consistent so much easier

I have no idea whats goig on but this place has the worst customer service I have ever seen. How do…read moreyou have staff answering the phones when they know zero about the pool, motor, filter system, financing, cost, they know nothing which would be ok if the owner or someone that has the answers is at the store or available to take a call to answer questions. It took us 2 weeks to get answers before we ordered the pool. Now no one can tell us where the shipment is or give us the number to reach out to in order to get our answers. They won't issue a refund because its a special order! Excuse me it is a standard pool that you order all the time Im not sure how that is a special order. Now we are out $16,000.00 and still have no pool. Don''t go here it is not worth the stress.

Awful customer service. The representative that was present when I arrived acted like she'd never…read moreheard of a hot tub before. She told me to email their customer service for clarification. I did and received no response. I called a week later and I was told that they probably couldn't deliver since there were only two guys that could move the tub. I was told to provide my information (again) and someone hopefully would get back to me. That did not happen. How these people are still in business is beyond me, especially considering I called a competitor and they responded immediately and guaranteed delivery in ten days or less. AVOID THIS BUSINESS.

We are new, very inexperienced pool owners. Another company had been taking care of our pool and…read morecharged us over $1500 for two visits to open the pool. Because we knew our pump needed replacement I got an estimate from the old company for over $2000. A friend recommended Pools and Spas so we got a second estimate for the exact same pump= $1500. Pools and Spas was a couple of weeks out for installation but because our old pump was leaking, they managed to fit us in after hours and we couldnt be happier. Staff was friendly and helped educate us and their prices are certainly more competitive than our old company.

We ordered a liner for our pool 7 months ago!!!! Still no liner and no explanation!!! Then I was…read moretold to STOP calling them to ask about it....even though they had my $1,000 deposit. I stopped payment on my check, went across the street to Sunburst Pools and in 3 days had a new liner for my pool!! I would not recommend doing business with them.

(614) 778-6145COMPLETE RIP-OFF! PLEASE READ! I have video of his subcontractors fighting on our…read moreproperty. Poured walls were the worst I have ever seen. Plaster work looked to be done by children. Plaster started peeling with in 2 weeks. Installed pool cover incorrectly which burned up the moter. HORRIBLE tile work. The steps were woobly and crooked. Then wanted their next draw and would not fix the items that were supposed to be done to recieve that draw. I wanted them to finish the work then receive payment. He dismissed the job entirely. Said good luck trying to find someone to fix everything for less than what he was owed. He obviously knows NOTHING about how to build pools. He is a used car salesman that hires garbage subcontractors. NEVER checked on the job during the process. I told him the drains were not installed properly multiple times. and When I asked him why they didn't fix the drain before concrete was poured. HE said why didn't you check it before concrete was poured. YOU WILL BE TAKEN BY THIS GUY.

From the owner: For over 20 years we have provided our clients with the highest standards of luxury design,…read moreprofessional craftsmanship, and exceptional quality. We are committed to giving you the five-star experience you should expect when designing and building your custom relaxation destination. We say what we mean and mean what we say; we deliver on our promises and communicate transparently to build trust in our company so you can relax and focus on the joy and excitement of creating your dream backyard resort. We created our residential pool division to serve the homeowner who wants a preeminent five-star experience and the best in professional service: no runarounds, false promises or disappointments. You've worked hard to make this investment in your home, and our objective is to make it a stress-free experience for you. As a leader in the commercial pool industry for over 20 years, we pride ourselves on our attention to detail, accuracy, and friendly professionalism. We also specialize in structural repairs and can remodel or resurface your existing residential or commercial pool.