I called spa direct with a problem I was having with my hot tub. Spoke with Steve and and Ralph…read more They both went above and beyond to try to help me . They were more than helpful help figure out my problem. You just don't see that kind of customer service these days. I was very impressed with their knowledge and service. He helped troubleshoot the issue by phone. AND it was past their closing time. Unfortunately, I purchased my tub from a company in Columbus. They sent a tech (in the loosest since of the word.) and charged me almost $700 to come and check it out. they replaced a fuse and off they went. Needless to say, a huge waste of money. I will give all of my future business to Spa Direct and credit is to Ralph. He is very knowledgeable and more than happy to help. Great Job!

I was in great need of a quick repair on my hot tub. I reached out to Ralph at Spas Direct and he…read moredelivered. First, Ralph tried to help me troubleshoot the problem over the phone at no charge and, when the issue could not be resolved, Ralph came out the very next day and fixed the problem. I do not normally write reviews, but because of the great customer service Ralph provided, I felt it only appropriate. No doubt Ralph and Spas Direct will be the ones I contact when I have any hot tub needs. Steve M.

I purchased a tub last year and could not be happier with the tub and the service. When I cleaned…read moreand refilled the tub this spring I inadvertently changed the setting and could not get the tub to heat up. When I called and asked for a service I was told, just describe the issue. He knew exactly what I did and told me how to fix it. He could have taken my money for a service call but wanted my happy more than my money. These people are great, for service or purchase of a new tub.

Our experience was terrible. We had a non working hot tub and the techs came out 3 different times…read moreand were still not able to fix it. We lost $1,900 and didn't have a working hot tub. We ended up using Ohio Spa repaid and it was fixed right away. We had a service tech, text me, complaining about me and when I responded, he said it was meant to go to the owner. The owner did not seem to care at all about our frustration. We were not aware of being charged more each time, until we got our credit card (just kind of assumed they would come out and fix their mistake). I will continue to share this story with anyone who will listen, as it was very stressful (the person who referred Rainbow Hot Tubs is no longer using them either after this experience). I shared on social media and it sounds like a number of people were not satisfied with their service either.

Absolutely amazing group and service!!!!! Reached out for help and had immediate communication and…read moreresolve. They did not install my pool however still jumped in to help me when I needed it. Great company

Really outstanding advice, service and execution. We could not have a pool without these guys!…read moreThey are exceptional professionals in a situation which one really needs to trust their service company.

I have no idea whats goig on but this place has the worst customer service I have ever seen. How do…read moreyou have staff answering the phones when they know zero about the pool, motor, filter system, financing, cost, they know nothing which would be ok if the owner or someone that has the answers is at the store or available to take a call to answer questions. It took us 2 weeks to get answers before we ordered the pool. Now no one can tell us where the shipment is or give us the number to reach out to in order to get our answers. They won't issue a refund because its a special order! Excuse me it is a standard pool that you order all the time Im not sure how that is a special order. Now we are out $16,000.00 and still have no pool. Don''t go here it is not worth the stress.

Awful customer service. The representative that was present when I arrived acted like she'd never…read moreheard of a hot tub before. She told me to email their customer service for clarification. I did and received no response. I called a week later and I was told that they probably couldn't deliver since there were only two guys that could move the tub. I was told to provide my information (again) and someone hopefully would get back to me. That did not happen. How these people are still in business is beyond me, especially considering I called a competitor and they responded immediately and guaranteed delivery in ten days or less. AVOID THIS BUSINESS.

Its an amazing place to disconnect from the world and realign with your inner self and meditateread more

This place has taken quite a fall from the standard that I was used to. From a cute and charming…read moreretreat of tranquility, to a pump and dump business with no consideration for the client. We had a float appointment that was from 8-9pm. We were taken to our room and dropped off, with no relative instructions. This was fine, as we know the drill. Shower, get in, relax, music will fade away, then music will come on when the float is over, lights with follow after. During our float there were constant interruptions of loud sounds. Whether it was people cleaning or moving equipment, loud commotions in the hallways. Seemingly every few minutes there was a new distraction interrupting our peace. In a place that is supposed to be about tranquility and mindfulness it felt very much like no one cared about such goals. During our float the water jets turned on, thus creating even more distractions and in comfortability. Well before this time my wife had just been sitting up hoping for the experience to be over, as it was impossible to relax under the conditions. We both had been thinking "the time has to be up" but neither wanted to interrupt the other's possible rest. We finally hear 3 loud bangs on our door, and call out to see who it was... no response. We immediately get out of the float... check our phones, it's 9:50!! Yes, almost 1 hour AFTER our appointment was set to end. In an essential bathtub, with no clocks, no phone, complete darkness, and no concept of time... why are we FINALLY getting summoned? We rush to shower and get out - both of us telling each other how awful the experience was. As my wife went to the restroom I went to the "quiet area" where usually you can get refreshments and come back to. I was "greeted" by a staff member who simply said, "I'll be in here if you need anything" and that was it. No inquiry on how the experience was, no friendly welcoming back to the outside world. Just a cold response from a seemingly bothered employee. I told said employee no music, lights, or anything came on to wake us and why that would happen? They simply said "it should have" When I asked about a refund; said employee said they can't do anything and I asked who I could speak with. They said their boss couldn't be contacted because "they're asleep because they have kids." As parents I don't understand this response, and almost an insult. This employee made us feel as if we were an issue. I offered to pay for the massage chairs since they were up to standards, but not the floats since essentially we were "held" in there almost an hour late with constant loud noises interrupting us. I've sent a FaceBook message to the company, as well as multiple emails to the supplied correspondence for "management" this will be two weeks from the experience and not one iota of response. I've called the location and asked for management and have been told they'll "write a note for management" We've spent money there many times, sent friends and family to this company, all to be disrespected and ignored. I will not be back to this establishment as it's no longer the considerate thoughtful business I once knew. It's a money grab with no possible way to have issues or poor experiences heard or rectified. The lack of response of management tells me they're happy with any experience a client has as long as they have you money, and don't have any desire to be accountable for their staff's mistakes. I'm writing this review after letting them know I'm writing it, so it won't be a surprise. If they're willing to respond to this, which I doubt, it will only prove that they care more about public optics than actual care for their customers. I hope this review reaches many as an authentic representation of my experience, and when it's read elicits even more scathing reactions than I'm capable of producing.

We are new, very inexperienced pool owners. Another company had been taking care of our pool and…read morecharged us over $1500 for two visits to open the pool. Because we knew our pump needed replacement I got an estimate from the old company for over $2000. A friend recommended Pools and Spas so we got a second estimate for the exact same pump= $1500. Pools and Spas was a couple of weeks out for installation but because our old pump was leaking, they managed to fit us in after hours and we couldnt be happier. Staff was friendly and helped educate us and their prices are certainly more competitive than our old company.

We ordered a liner for our pool 7 months ago!!!! Still no liner and no explanation!!! Then I was…read moretold to STOP calling them to ask about it....even though they had my $1,000 deposit. I stopped payment on my check, went across the street to Sunburst Pools and in 3 days had a new liner for my pool!! I would not recommend doing business with them.

They are extremely overpriced for what they have and quality of products and have extremely rude…read moreand uneducated staff. I assume uneducated or she wouldn't need to hide it being so condescending. It was classless and did not give herself a good look. Needless to say it was not a pleasant experience.

Our son just bought a house with a pool. We took a water sample to Leslie's on Bethel Road. We had…read morea lot of questions and found the assistant "manager" both condescending and rude. Commercial Pools from now on.

I have visiting the Recreation & Physical Activity Center or RPAC for short at The Ohio State…read moreUniversity campus for years for a tour and when the State Summer Games for Special Olympics Ohio is held there when Volleyball, serving lunch and dinner there at times for huge events, and other things that the RPAC hosts. I have to get my soda from a soda machine because the RPAC in the basement near the lockers only takes payments from students and facility who are members of the RPAC, but they have huge space for working out, taking fitness classes, and another pool that has 8 lanes (25 yards) that has a movable floor and waterslide area for families. Thank you for the RPAC at The Ohio State University.

Large workout space with many machines, classes, and various workout areas. Can get really busy in…read morethe late afternoon, so it's beneficial to time workouts accordingly!

Second year closing my pool. Showed up early and is friendly as can be.. thorough in making sure…read moreall was done correctly. Recommend to anyone.

Good luck getting this guy to show up. Will give you every excuse in the book. You would think for…read morea new company Dusty would appreciate people giving him an opportunity for business, I guess not. No call no show!!!