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Spa Doctors

2.0 (4 reviews)
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Rainbow Pool and Spa

Rainbow Pool and Spa

(9 reviews)

I have no idea whats goig on but this place has the worst customer service I have ever seen. How do…read moreyou have staff answering the phones when they know zero about the pool, motor, filter system, financing, cost, they know nothing which would be ok if the owner or someone that has the answers is at the store or available to take a call to answer questions. It took us 2 weeks to get answers before we ordered the pool. Now no one can tell us where the shipment is or give us the number to reach out to in order to get our answers. They won't issue a refund because its a special order! Excuse me it is a standard pool that you order all the time Im not sure how that is a special order. Now we are out $16,000.00 and still have no pool. Don''t go here it is not worth the stress.

Awful customer service. The representative that was present when I arrived acted like she'd never…read moreheard of a hot tub before. She told me to email their customer service for clarification. I did and received no response. I called a week later and I was told that they probably couldn't deliver since there were only two guys that could move the tub. I was told to provide my information (again) and someone hopefully would get back to me. That did not happen. How these people are still in business is beyond me, especially considering I called a competitor and they responded immediately and guaranteed delivery in ten days or less. AVOID THIS BUSINESS.

Ebb & Float - Private infrared sauna sessions -- 20, 30, 45 or 60-min options!

Ebb & Float

(30 reviews)

Downtown

Its an amazing place to disconnect from the world and realign with your inner self and meditateread more

This place has taken quite a fall from the standard that I was used to. From a cute and charming…read moreretreat of tranquility, to a pump and dump business with no consideration for the client. We had a float appointment that was from 8-9pm. We were taken to our room and dropped off, with no relative instructions. This was fine, as we know the drill. Shower, get in, relax, music will fade away, then music will come on when the float is over, lights with follow after. During our float there were constant interruptions of loud sounds. Whether it was people cleaning or moving equipment, loud commotions in the hallways. Seemingly every few minutes there was a new distraction interrupting our peace. In a place that is supposed to be about tranquility and mindfulness it felt very much like no one cared about such goals. During our float the water jets turned on, thus creating even more distractions and in comfortability. Well before this time my wife had just been sitting up hoping for the experience to be over, as it was impossible to relax under the conditions. We both had been thinking "the time has to be up" but neither wanted to interrupt the other's possible rest. We finally hear 3 loud bangs on our door, and call out to see who it was... no response. We immediately get out of the float... check our phones, it's 9:50!! Yes, almost 1 hour AFTER our appointment was set to end. In an essential bathtub, with no clocks, no phone, complete darkness, and no concept of time... why are we FINALLY getting summoned? We rush to shower and get out - both of us telling each other how awful the experience was. As my wife went to the restroom I went to the "quiet area" where usually you can get refreshments and come back to. I was "greeted" by a staff member who simply said, "I'll be in here if you need anything" and that was it. No inquiry on how the experience was, no friendly welcoming back to the outside world. Just a cold response from a seemingly bothered employee. I told said employee no music, lights, or anything came on to wake us and why that would happen? They simply said "it should have" When I asked about a refund; said employee said they can't do anything and I asked who I could speak with. They said their boss couldn't be contacted because "they're asleep because they have kids." As parents I don't understand this response, and almost an insult. This employee made us feel as if we were an issue. I offered to pay for the massage chairs since they were up to standards, but not the floats since essentially we were "held" in there almost an hour late with constant loud noises interrupting us. I've sent a FaceBook message to the company, as well as multiple emails to the supplied correspondence for "management" this will be two weeks from the experience and not one iota of response. I've called the location and asked for management and have been told they'll "write a note for management" We've spent money there many times, sent friends and family to this company, all to be disrespected and ignored. I will not be back to this establishment as it's no longer the considerate thoughtful business I once knew. It's a money grab with no possible way to have issues or poor experiences heard or rectified. The lack of response of management tells me they're happy with any experience a client has as long as they have you money, and don't have any desire to be accountable for their staff's mistakes. I'm writing this review after letting them know I'm writing it, so it won't be a surprise. If they're willing to respond to this, which I doubt, it will only prove that they care more about public optics than actual care for their customers. I hope this review reaches many as an authentic representation of my experience, and when it's read elicits even more scathing reactions than I'm capable of producing.

Spa Doctors - poolservice - Updated May 2026

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