After trying to trouble shoot over the phone, the technician came to the house as scheduled. The…read moreonly thing wrong was that my clock had reset and that's why my tub was running when I thought that it shouldn't be. He could have told me anything he wanted and in likely would have paid to have it fixed. Instead, he educated me, charged me for the trip (as he should have) and left with a smile and a handshake. They have my business!!!

I called spa direct with a problem I was having with my hot tub. Spoke with Steve and and Ralph…read more They both went above and beyond to try to help me . They were more than helpful help figure out my problem. You just don't see that kind of customer service these days. I was very impressed with their knowledge and service. He helped troubleshoot the issue by phone. AND it was past their closing time. Unfortunately, I purchased my tub from a company in Columbus. They sent a tech (in the loosest since of the word.) and charged me almost $700 to come and check it out. they replaced a fuse and off they went. Needless to say, a huge waste of money. I will give all of my future business to Spa Direct and credit is to Ralph. He is very knowledgeable and more than happy to help. Great Job!

Sunburst just finished a 12x24 semi-above ground for my family. We had a great experience from the…read morefirst meeting at their office to my kids waving goodbye to their crew. Dan was super helpful to steer us to what would best fit our yard (we have a slope) and to make it work with power lines, etc. Other companies were quick to say "no" and saw our yard as a liability and too difficult to work with or too small a project. Crew were more than hard working - and eager to get the pool done for my family to enjoy during the final days of summer. They clearly know what they're doing, but also are helpful and kind to instruct me on new pool maintenance and how to work all the equipment. Highly recommend them! Pool and decking looks great!

If you choose to use Sunburst you will most likely need to write an email like this. The pool they…read moreinstall is great but the costumer service and unprofessional business practices are abhorrent. This is the extent we had to go to get our pool finished. This is not the service you should be getting when paying $100k for something. You have other options when having a pool built. Don't allow the facade of "40+ years experience" and "professional integrity" fool you like it did me. Dan/Joe, I am writing to express our continued frustration and disappointment with Sunburst Pools' repeated failure to fulfill its contractual obligations in a timely and professional manner. When we signed the contract on May 30th, we were told that the pool would be ordered by June 2nd, shipped within a week, and that installation would begin promptly. We were further assured that, weather permitting, the installation would be completed within 7-10 days. Unfortunately, the repeated delays and miscommunication have been unacceptable. Despite multiple reassurances from both of you -- citing weather, staffing shortages, and "catching up" on previous work -- we continued to experience delays. We were told we'd be next on the list, with installation beginning within 1-1.5 days, but it wasn't until August 11th that the pool installers finally arrived. I spoke with Dan last Wednesday and was given yet another misleading completion date of one week. We are now in the third week of installation, and the crew is still working on the vermiculite bottom, with several more days of work ahead. We have communicated our dissatisfaction with the ongoing delays and lack of progress. Regardless of the reasons provided, we are no longer willing to accept any further delays. We are granting access to our property until September 5th, 2025, for completion of the project. Should Sunburst Pools fail to fulfill its obligations by this date, we will seek legal counsel to resolve the matter. Please consider this our final notice, and we expect immediate action to complete the installation within the stated timeframe. Sincerely, Matt Leonard

My pool of 20,000 gallons opened this year with a horrible infestation of mustard algae. After…read moretrying everything I knew, I requested help from several pool services. Columbus Pool Works responded with a very accurate estimate to restore the pool. In only three visits they balanced the chemicals in the pool and installed a new port on my Hayward filter. Shane C. and his assistant were punctual (informing me of their approach to the property), knowledgeable, attentive, and efficient. My pool opened June 23 and I couldn't be more pleased. I HIGHLY recommend this company.

From the owner: Welcome to Columbus Pool Works we are here to take care of your poolread more

15 years of fantastic service. Quick,Easy to deal with. Can do attitude…read more Randy and Ryan are my go to pool guys.

I paid $10,000 for a new pool liner, but problems began almost immediately. The liner buckled,…read morepulled away from the walls, and ballooned after an intake valve was left covered. Four months later, I was still dealing with leaks, backyard damage, and additional leak-detection expenses. Despite contacting Zaber Pools, I experienced poor communication and a lack of accountability. Based on my experience, I cannot recommend this company. Please do your research before hiring them.

Our 10+ year old above ground pool liner suddenly disintegrated. We checked rates in Newark and…read moreReynoldsburg. Pools and Spas were the most competitive (and friendlier and more helpful). They quoted over the phone and explained the whole process. They admitted upfront they had a lot of jobs lined up and couldn't say exactly when they'd install our liner. When Patty came to survey, she looked at our pool's disaster condition and said "WE CAN SAVE YOUR POOL!". She was very knowledgeable about technical aspects, and explained everything the pool needed in complete detail. We agreed with everything she recommended, and felt that the additional costs at the end were reasonable and fair. After all, we got a new light and sand added. As advised, it took over a month for our turn. I called every couple weeks to see where we were on the list (they never acted annoyed). If I had that to do over, I'd relax and wait patiently instead of worrying that they'd forget me and pestering them. They're a small company juggling multiple jobs and regularly getting set-back with weather and unexpected problems on jobs. However, I believe they're good, hard-working people doing their very best! Once started, the weather delayed my job. However, they always came back when they said they would, and kept me in the loop of what to expect. They fixed rusted spots and other repairs that were essential to extending years onto our pool. They even improved the stability of the old pool wall. They could have slapped the liner on without telling me about those problems, but instead they went the extra mile and had a good attitude doing it. We're very happy with our beautiful new liner. Worth the wait! Thanks so much!!

We are new, very inexperienced pool owners. Another company had been taking care of our pool and…read morecharged us over $1500 for two visits to open the pool. Because we knew our pump needed replacement I got an estimate from the old company for over $2000. A friend recommended Pools and Spas so we got a second estimate for the exact same pump= $1500. Pools and Spas was a couple of weeks out for installation but because our old pump was leaking, they managed to fit us in after hours and we couldnt be happier. Staff was friendly and helped educate us and their prices are certainly more competitive than our old company.

Tim, the owner, fixed my brand new hot tub. The lighting would not work. He came out and evaluated…read moreit, contacted the manufacturer, received approval for a motherboard replacement and/or software upgrade. He stayed in "text" and phone contact. Coordinated his service trips to my schedule. And he has me up an running. As a bonus, he stayed and gave me a chemistry training for my tub and advised me of the best practices of hot tub owners. 10/10 would recommend!

NO response to emails & phone is no longer in service......I believe they are no longer in…read morebusiness. They were very good and sad to see them go.

From start to finish, the entire experience was outstanding. James and his team delivered...from…read morethe delivery of pool to final grade, the work and his professionalism were exceptional. The attention to detail and quality of the finished product exceed our expectations. Speaking to friends we learned that building a pool can be very stressful and results aren't always as expected, I was hesitant to start the process as it is very difficult to find quality contractors. This was not the case for us. James made sure that everything was perfect, leveling of pool, gravel placement, pool equipment positioning, highly informational pool school, final cleaning and balancing of water, final grade, etc... They are the only pool company I would trust and I recommend them without reservation.

Great people to work with. I will refer everyone. great company. Outstanding work!!! great products…read moreand customer service was great!

They are extremely overpriced for what they have and quality of products and have extremely rude…read moreand uneducated staff. I assume uneducated or she wouldn't need to hide it being so condescending. It was classless and did not give herself a good look. Needless to say it was not a pleasant experience.

Our son just bought a house with a pool. We took a water sample to Leslie's on Bethel Road. We had…read morea lot of questions and found the assistant "manager" both condescending and rude. Commercial Pools from now on.

Employees very friendly welcoming. Gymn was smaller than most, but able to find key equipment…read morenormally use.

Located at Easton, this lifetime fitness location is convenient for local residence and can be…read morefound in the midst of high-end shopping and dining experiences. Here you will find all the fitness equipment and well appointed facilities necessary for a quality workout experience. Ample parking abounds all around. It is clean, well lighted, and welcoming.