After trying to trouble shoot over the phone, the technician came to the house as scheduled. The…read moreonly thing wrong was that my clock had reset and that's why my tub was running when I thought that it shouldn't be. He could have told me anything he wanted and in likely would have paid to have it fixed. Instead, he educated me, charged me for the trip (as he should have) and left with a smile and a handshake. They have my business!!!

I called spa direct with a problem I was having with my hot tub. Spoke with Steve and and Ralph…read more They both went above and beyond to try to help me . They were more than helpful help figure out my problem. You just don't see that kind of customer service these days. I was very impressed with their knowledge and service. He helped troubleshoot the issue by phone. AND it was past their closing time. Unfortunately, I purchased my tub from a company in Columbus. They sent a tech (in the loosest since of the word.) and charged me almost $700 to come and check it out. they replaced a fuse and off they went. Needless to say, a huge waste of money. I will give all of my future business to Spa Direct and credit is to Ralph. He is very knowledgeable and more than happy to help. Great Job!

These guys are top notch…read more. We had a chlorine lock this year, and we have a huge pool 40X30, The guys helped us from start to finish, getting readings every other day. The thing that shocked me, was that after a week of going there we only bought stuff at original visit.. they have the knowledge for sure. They will be go to for pool chemicals, thank you so very much for all the honest work guys! We appreciate you

The sales, delivery and setup in October 2025 was good. Had an issue with the clips that hold down…read morethe cover when it was delivered and am STILL WAITING to get resolved. AS is deflecting to the hot tub top supplier but that's about it. No action. No status update. Nada. Having to put weights on top is not a good plan. Even with that we still get plenty of heat lo$$ by not being secured...Hoping for a call soon. Also hoping for a power all hit....

I would not recommend this company at all. Service when I brought my hot tub was fine to earn my…read morebusiness, but after a few year having the hot tub started having leaking issues they treat you like crap. Talk to you in very rude especially the Service Manager Mike R. I had to begged and send mutiple emails and make calls just to be put on schedule. I would take my business elsewhere I wish I would have pick a different store to get my hot tub from. But a lesson .

When it comes to hot tubs and water levels, I am a noob. I have a very little understanding of…read morewhat's important when owning a hot tub. The staff here are incredible! I was afraid I was going to be taken advantage of simply because of my ignorance, but rather was advised to wait to purchase particular products due to the fact I may not need them. I am relieved to have found a place that looks to serve their customers. A++++! I will be back every time I need to buy more chemicals or have any questions. Give them your money! We need places like this to stay open!

Our experience was terrible. We had a non working hot tub and the techs came out 3 different times…read moreand were still not able to fix it. We lost $1,900 and didn't have a working hot tub. We ended up using Ohio Spa repaid and it was fixed right away. We had a service tech, text me, complaining about me and when I responded, he said it was meant to go to the owner. The owner did not seem to care at all about our frustration. We were not aware of being charged more each time, until we got our credit card (just kind of assumed they would come out and fix their mistake). I will continue to share this story with anyone who will listen, as it was very stressful (the person who referred Rainbow Hot Tubs is no longer using them either after this experience). I shared on social media and it sounds like a number of people were not satisfied with their service either.

This is the third spa retailer I've purchased spa chemicals from in Columbus, and I'm…read moredone shopping around. This the friendliest, most helpful, and most knowledgeable place I've been to. Honestly, it's the best customer service experience I've had in any retail establishment in Columbus in ages. They helped me get up and running with a new Frog2 system. I wish I'd known about them 3 years ago when I bought my spa. Just great folks. The store has a family-owned business vibe. Highly recommend.

We just got our Hot Springs jet setter XL delivered today and had an amazing and awesome experience…read moreworking with Kathy Koebel at Hot Springs of Dayton Ohio. From start to finish, she made sure that we purchased the right hot tub for us... Invited us in to try out the ones they had in the showroom and talked us through all of the things that we were looking for and kept us updated on the progress of our order Since I was very stuck on one color. Would recommend them to anyone, especially as long as Kathy is there.

We inherited a hot tub when we moved to Xenia. Sam came out to service our hot tub for our spring…read moreopening. He was excellent. Very patient well mannered gentlemen. Took the time to explain the basics of maintenence as I am newbie. He didn't charge us for things not needed. I would highly recommend HotSpring. We had excellent service from our technician Sam Cron. Thank you. Hotspring was also recommended by our previous owners.

go there ,this guy is knowledgeable and friendly. prices ok tooo. got my old ITT hanging furnace on…read morethe move. thanks

From the owner: When you are working on a project, the last thing you want to do is have to search multiple stores…read morefor the items you need. At US 23 Supply LTD we are an HVAC supply store that is also a swimming pool supply store. We have all the parts you may need for your heating or cooling systems. We even have extended hours for contractors and those fixing their own equipment. Stop by today to get the products you need!

I had been trying for at least 4 years to obtain a new filter for our hot tub through our local spa…read moremaintenance technician, but they were repeatedly unable to find the correct replacement for us. Needless to say, we were getting concerned about the ability of our old filter to keep our spa water clean. I found Agean Bath and Spa during a Google Search, and they seemed to have the filter we needed, so I placed an order. A wonderful Agean representative named Zach quickly contacted me to confirm the dimensions and specifications of our current filter to ensure he sent us the correct one. I was genuinely surprised that he took the time and effort to do that, and, of course, he sent us the correct one! Amazing! We are very pleased to have a new (and correct) filter for our hot tub. It works perfectly, and the price was very reasonable! Thank you, Zach, and thank you, Agean!

Great service and enthusiastic attitude - professional help and advice…read more Full service start to finish

Such a nice and cozy store. I noticed it said movies as we…read moredriven by and I was automatically interested. They had a wonderful selection of games and movies. I loved their NES im box selection in the case up front. So many DVDs and Blu-ray movies to choose from, and a small selection of 4K's. I found something I wanted immediately, which was the Simpsons season 2, but it was missing a disc unfortunately.

Great Service! We'll mannered and explained every answer to all questions with true expertise.read more