Horrible customer service. I really hate to give bad reviews. I don't want anyone to experience bad service

Nice hobby shop with all the items I need. Prices are on par with similar shops. Staff are friendly and helpful to my needs.

Very nice hobby shop with a little bit of everything . No matter if your an expert or Newbie they have something that will fit you. I will be back to get some toys. read more

Bad service. High prices. Better store up north Called Hobbies Galore. Much bigger than cyclone. Better service too

They have it all! RC cars, boats and planes. We're beginners and got exactly what we needed. Josh was beyond helpful and friendly. He answered all our questions too. Place is as good as it gets! read more

I go here all the time for most of my RC part's. Great place and the staff is great. Kyle took great care of my needs for my rc car and got me up and running again.. pretty good selection of rc car and trucks read more

See all

Called to get some service work done on one of my RC cars. I was told by guy that answered "We really only like to work on things bought from here". Then he followed that up with "It's Saturday and you called at a bad time, call on Monday and I'll see if I can get you in". NO THANKS! Took my car to Hobbies Galore and got it serviced. Won't step foot back in Cyclone. Hobbies Galore has friendly, knowledgeable staff and my business will be done there. read more

After searching for some time for a part online for my discontinued RC Truck, this online store listing showed they still had my needed part. Great !!! Spent some time on their website trying to enter the fact that my shipping address is different then my billing address which kept "going in circles", since for some reason they did not accept Paypal that I could see. After getting frustrated because the page would not let me separate the correct two addresses, and the shipping only had an expensive 2 day option anyways which I did not want, snail mail was fine (who's in a hurry for RC parts ?) I called them. He then asked what part number I was ordering. He said they didn't have that part. Strike three. Wasted time. Fix your online page and your online product availability. Heck, maybe even offer Paypal, and some normal shipping options too? read more

Poorly run store. Had to almost tackle someone to get help. Traveled down from Delaware because their website showed they had the item I needed IN STOCK but on arrival I was told, "Yea man, you should always call... our website is never right." Noted. Pro Tip: if you know your inventory system is inaccurate... don't list items as in or out of stock on your website. Won't be back. read more

Great place for beginners and advanced rc wish they had more selection as far as part go

The greatest hobby store in Columbus, Ohio!!!!! Their customer service and expertise about the RC hobby is astounding!

great place to shop. good customer service, got me into the hobby

Been into RC for a long time and I have shopped a lot of places, but these guys stand apart from the rest. I have always had nothing but great service from them. I typically deal with Kyle or Keith, but everyone there is good to deal with. I would like to see more selection on some things, but I do understand the overhead. I send anyone who asks me where I got my toys from to these guys, and I recommend them if you are looking for anything RC related. read more

I love this place. Best prices best selection and knowledgeable staff. Best RC shop in the city!

In summary. Poor advice (at best) - didn't listen to my needs - sold me a product I did not need - would not let me return the product. Avoid this store! They use to sell DJ gear. Now they sell toys. That won't last long either with their level of customer service (or lack thereof). They were more worried about their bottom line than a customer. The Scoop - Went there looking for an autonomous video drone for videography and I was willing to spend up to $1K. I was told that it didn't exist and that I would need to learn how to fly a drone first. They wanted to sell me a $100 starter quadrocopter, I opted for the cheaper $60 version. The next day, after heavy research, I found what I was looking for at good old Best Buy called the Bebop by Parrot. It is autonomous and you do not need to be a pilot to fly and film with it. One day later I went to return the drone to Cyclone Hobbies and was met with nothing but negativity and excuses. Apparently I was dealing with one of the owners which made sense because. He first told me he couldn't sell a product I opened even if I was sold it when I didn't need it. He then told me he couldn't sell a used drone. And he told me the second drone I purchased sucked, when in fact, it exceeded my needs and expectations. He then told me he could order what I purchased (after saying it sucked). And then he refused to return the drone he sold me. I told him that if he would have pointed me in the right direction based upon my drone needs and requirements then we wouldn't be in this situation but instead he wanted to make a sale. I did not need to learn how to fly. I need to film. He insisted that what I bought sucked and would break. He then went to fly my returnable drone and one of the propellers was stiff but it still flew. He told me that that I broke it and the motor innards were going bad and would die in a month. Sounds like poor quality for something I used for 20 minutes over 3 days. So, it turns out that what he sold me sucked and broke. How ironic. Thankfully I purchased the $60 one and not the $100 drone that they were pushing (which I am sure their profit margin is higher on). I then told him to keep his drone he sold me, which was worthless to me and that next time they should try to advise their customers properly versus selling a product that customers do not need. He looked shocked that I was going to leave the drone without a refund and then told me I should take it and at least play with it. Wait...... is it broken or am I crazy for leaving it. This guy just can't get his story straight. None the less, I left it. I bet another $60 that they either; sold it as used - fixed it and sold it - or salvaged all the parts they could from it. The best part was that at first, he went through the whole box looking for something wrong or missing. He pulled every piece that came with it out of the box in attempt to not refund me my money. Well, I accidentally put my E cigarette charger in the box. Guess what? He didn't notice that. This is just another example of how this company is all about themselves and not their customers. Well he can keep that too because I will never be back to Cyclone Hobbies Either way...... AVOID CYCLONE HOBBIES. read more

This place is a gold mine for RC hobbyists. They have a full stock of car and truck kits, quadcopters, planes and helis. Plus they have an excellent selection of parts I need to fuel my expensive hobbies. Since I discovered this place earlier this year, I've been a regular customer. The staff is really friendly too, and knowledgable to boot. The location is a little off the path, but you get used to it after a while. Highly recommended read more

Amazing selection of racing drones and very knowledgeable staff. I worked with Kyle and he made sure I had everything I needed to complete my build, they also helped me program and setup my flight controller. I finally found a really Hobby Shop. Thanks for all your help! read more

Walked into the store with my 12 year old son for the first time just to check the store out. Met Kyle, one of the owners, he was very knowledgeable, helpful, and friendly. Everyone on staff was friendly and willing to help and answer any newbie questions. They have a ton of items in stock. We left with a min quad copter and will definitely be back! read more