Have been working with SW for many years on restoration, lead removal and renovation projects. I…read morewas thrilled to have Steve, the current manager, move to this location! The customer service, efficiency, kindness, professionalism and knowledge is unbeatable. The availability of professional architectural color/historical color consultation and advice has been a critical component of my business success and has been an invaluable service. Honest, reputable, dependable and professional staff and service.

OK, it's a paint store. About the same as any other paint store (especially other…read moreSherwin-Williams.) What sets this store apart from the others is the customer service. The store seems to be manned by a husband and wife team(probably the franchise owners, and the only people I've ever seen in there during my visits.) They greet everyone who comes in and go out of their way to help them. During my last visit, I needed them to look up the last paint color I had purchased and then bought 4 more gallons of that color. The male employee applied every discount possible (promotions, coupons, etc) threw in 3 roller covers for free, made sure I had a paint can opener, boxed up the 4 cans and carried them out to my car (and I'm not a guy who looks like he would have trouble with the weight of the cans.) All that without me even asking. That's going above and beyond in my opinion. If you're just looking for paint, you can probably go anywhere. But if you want good customer service with your paint, this is the place.

I have to be honest with you (like I'm not usually?), this review is causing me some discomfort…read more None of it is due to Porter Paints. It's all me. Let me explain. Last summer, I was charged with the duty to paint our guest room. We chose a beautiful deep, dark red color. So far, so good. Of course, I immediately went to the store that our professional painter used when he painted every other room in our house a few years ago. I asked Mike why he used Porter Paints. He said, "I don't know anyone better." That sold me. This is quite a store. Solely devoted to paint and those who paint, it is very big (I think). Whatever you need, they've got it. Naturally, I must have looked like a deer in the headlights as soon as I walked in, because the employees noticed and immediately knew that I needed assistance. I appreciated that, even though I felt out of place surrounded by professional painters all of whom knew what they were doing. I was armed with my trusty colored swatch, so I wasn't completely naked. Mary was able to provide me with the service, advice and discount I needed to complete my task of painting the guest room that day. It didn't take long. Before I knew it, I had a roller in my hand and was barking out orders to my friend, Steve. As we initiated our task, we slowly and methodically made our way around the room from top to bottom on each wall. So far, so good. They we had to put the second coat on. Everything went well until the very end. Steve managed to over-do the strip next to the door which created a three-dimensional paint blob. By this time, it was late, so I told Steve that he could go (before he could do any more damage). I got out the sander and delicately sanded the area with the blob. It looked pretty good until I painted it again. The color we chose is very tricky. It changes shades with each coat. I did the best I could with the blob. Then I noticed all the paint marks on ceiling at the corner of where the wall meets the ceiling. OMG! What a chore. The only solution I had was to cover up the paint with plaster. It worked, but it was tedious and took forever. Needless to say, it is now day two. I finished the ceiling touch-up when I noticed an oval-shaped area near the window (in plain sight) that was missing most of the second coating. Oh boy! I got out my finest brush and went to work. I held my breath and I prayed very hard for this attempt to succeed. Guess what happened? To this day, if you stare straight at the oval area, it's now a big circle of another shade of red! UHHHGGG! I feel like Charlie Brown! Darn it all. My wife keeps reminding me of the faux-pas and I just keep saying that I'll get to it, which means that I have to paint the entire room over again - I don't think so. I hope that you can feel my pain. I think that we all have our "painting" stories. But, don't allow this to reflect on the 4 star rating I gave Porter Paints. It's not their fault. Next time, I'm going to hire my friend Mike again. I'll let him worry about the dreaded OVAL!

These guys are great! Took some trim in to have stain matched - took them like 3 minutes and it…read morelooks wonderful!

The girl working there should be promoted and giving a big fat raise. She not only went in the back…read moreto search for the exact piece that I needed but was super helpful and friendly. I will definitely go back specifically because of her

Great service from this location…read more Stopped in to get some paint for my bedroom and the staff was extremely helpful. We just bought a new house and have been working to get everything upgraded. I imagined that going in to get paint, they would be super pushy to get me to add on a lot of stuff, totally not the case. They made the entire experience very enjoyable. So my comments for the product. Before going in I already had a couple of colors picked out by using their ipad app. For the most part, I would say the colors turned out how I had expected. The picture I took of my room was with the light on, so it made the colors seem a bit lighter than they actually were. My only recommendation would be to take multiple pictures and lightings, that way you know how it will look at all times. Not disappointed in my one light picture tough, the paint turned out great. We went with the emerald with the eggshell sheen. I ended up doing a couple of coats for the dark blue that we had, the light grey covered well with only one coat. The paint is very thick and so great to use. Never had issue with dripping or splashing off from the roller.

David in receiving was a rockstar this evening! We went in to grab a pipe fitting five minutes…read morebefore closing for a faucet installation gone awry, and David took the time to not only help us find exactly what we needed but also help us to the checkout. And it wasn't even his department!! We also saw him assist two other folks before us!! Just really stellar. He really went out of his way to make sure we were able to get our project moving. Install went was completed perfectly after that!!

I do not know that I will be purchasing any more appliances at this location…read more I ordered a refrigerator on July 4, 2026. My refrigerator died the night before. The refrigerator couldn't be delivered until Friday July 10 - so I spent all week moving food in and out of coolers. I really needed the item to be delivered by that Friday. My delivery window comes and goes. No delivery/ no communication regarding this appliance. So I call. And I am told at that point by 'Jesse' in the delivery department that they over-booked the truck and my refrigerator 'just didn't make it'. Now what??? How is that my problem? I am not the one who overbooked the truck but I am the one dealing with the hassle of it. They now can't deliver my refrigerator for 4 more days...its set for Tuesday 7/14.... I am not happy but Jesse tells me they will credit my delivery charge. Fine...not great but I will live with it. However: 1. why am I calling the store to tell them I have no refrigerator? 2. After they are 'going to check on it' why do I have to keep calling back. Where is my 2K appliance...and why do I have to run through the communication process on this issue, waiting on hold, calling again and again? Terrible service.... So here we are at today (July 24).... I call because I do not have a credit for the delivery charge. I am hung up on 3 times by the delivery department while holding... Then on the 4th call I am on hold for 37 minutes for either someone in Delivery (specifically Jesse) or a store manager. 37 minutes. In that time I literally got in my car and DROVE ALL THE WAY TO THE STORE while still on hold for the manager. Is this how lowes does business now??? Pretty shameful. Carmen in customer service tried to find the manager...it was a no go - she was super nice about it, and obviously this isn't the first time that they can't track down management. Thank goodness for Jeanie (the supervisor in hardware) she was able to credit me the delivery charge which is great because I was prepared to die on this hill at this point. So thank you to Jeanie! I have purchased multiple appliances at this lowes, plus all of my flowers, soil, mulch... Why am I on hold for 40 minutes? Why can I literally get in my car and drive to the store and still be on hold for the manager??? Why does no one answer the phone? My issue is resolved but my time is wasted. and to wait 4 days for a refrigerator that was a booking issue with the delivery department... why does no one answer the phone or handle store issues? Why did I have to waste my time to get the credit that I was promised over their store mistake? Its ridiclulous. I should be credited for the entire freaking appliance after all of this nonsense. I am about to purchase a new diswasher...do You think I am going to this lowes??? hell no. I will go to home depot or Costco... but I am done with this store. And what is corporate doing about this??? One star review after one star review...about customer service, management and delivery's...get it together! you make too much money off of your customers to provide such terrible service. And you aren't the only hardware store in town....

Love me some Williams. These people are well trained and very helpful. Great products and very…read moreefficient. Prices are right after coupons.happy to be the first review if this new location.

From the owner: Your local Sherwin-Williams Paint Store in New Albany, OH, provides expert advice, premium…read morecoatings, paint matching, and professional-grade supplies to help bring complex urban projects to life. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online.

I'm not sure why this Lowe's gets such low marks. It's a pretty typical Lowe's. Big selection. Well…read moreorganized. Generally decent prices. I didn't deal with any staff during my quick visit so can't speak to service. All in all just fine. The few negatives for me have to do with getting there, and that doesn't impact how good the actual business is. There's a lot of construction at 70 and Brice, and then it's not real clear where to turn into Lowe's. There are several entrances, but they are not marked, and you can't really see Lowe's because there are buildings in front of it. You can just see the big sign by the road, so you know the general location. So be careful, and really just turn in at the stoplight or any entrance off Brice/Gender and thread your way back.

Worst customer service experience I've had at Lowe's. I asked for help finding an item and ended up…read morelocating it myself, only to discover that 2 out of 3 items were incorrectly priced. When I brought this to the cashier's attention, Sam refused to honor the displayed pricing and began removing the price stickers, preventing us from purchasing the items. She stated the pricing wouldn't be honored because we didn't bring the item up ourselves--which makes no sense given we had just located it. When we escalated the issue, the supervisor, Selena, was dismissive and unprofessional--rolling her eyes, snickering, and acting as if we were inconveniencing her. She also spoke over another team member who was trying to assist, clearly more interested in arguing than resolving the issue. To make matters worse, when we informed them we would be reporting the experience, both Sam and Selena made comments under their breath about not caring. This behavior is completely unacceptable and not a good representation of Lowe's customer service standards.

I went to the location in New Albany. While the inside of the store was closed I still had great…read moresocial distanced service. I couldn't be happier. I called earlier in the week with my order and picked up on a Saturday. When I got to the store they brought it to the curb in front of my car with a huge smile and a wave. The website has great suggestions and ideas. They will also send you 10 paint swatches in the mail for free. Also, the website often has a coupon. While their paint is not inexpensive I feel the quality far outweighs the price.

How the heck is this place still in business? Understaffed and overpriced. $38 for a gallon of…read morepaint and a crappy brush WITH a 15% coupon! What is this paint laced with...gold?? We only bought it because our home association forces us to buy it from there for their specific color. Go to Home Depot or Lowes or basically anywhere else if you don't have association rules to adhere to.

It's a traditional neighborhood hardware store, without the heavy musty aroma and uneven hardwood…read morefloors. But with just about everything else. If you don't have all day to kill, set a timer on your phone to wake you up from your exploration trance. Head to the front of the store and check out. Just do it. Or, less effectively, when a staff member drops by to check on how you're doing, just focus on reality for a moment and check out and leave. But, if time is not a consideration, enjoy the ride. There are "Oh, wow!"s around every corner. As a bonus, it shares a building space with a NAPA auto parts. So, there's that, too. Don't drive to another county or something, just to be ignored and underwhelmed. Be smart. Get your stuff here. *****

We had a power outage and these awesome guys helped us by flashlight!…read moreAlways so friendly and helpful!! Local business at its best!! Shop this store!! Support them, they are here for us!!!