Wish I could write 0 stars. I was just in the store looking for security screws bites tips. When I couldn't find them I went to a desk for help as I also needed to order $2700 worth of binding screws foe a commercial project. The lady who i found out later is the manager was down an isle where she seen me standing patiently for at least 5 minutes. As she came out to me another employee was walking up with another customer. Before she acknowledged them she greeted me with"has one of the guys helped you yet?" I clearly said no. Then the employee said something and without saying anything else she walked away to help him. My 5 minutes patiently meant nothing. I assumed the other employee may have helped me but he followed them. 2 people helping 1 customer when I was waiting patiently to spend almost $3000. Regardless I am shopping elsewhere for sure for now on. Oh by the way when I complained she said she thought I said no to her question which I did but she said her question was do you need any help? Clearly wasn't what she said. And I was standing there for 5 minutes or more facing behind the counter. Noone that doesn't need help stands there looking aimlessly at nothing. read more

Always excellent service. Everyone here is friendly and helpful. It's my go to place for my household needs.

I am so impressed with this store! Each time I came in I was greeted by the cashier. Each time I asked where the item I wanted was located, she immediately told me which aisle and what side it was on! I was in and out in five minutes. But really, for my next visit I will definitely be spending time perusing each and every aisle to see what else they have. read more

If you are, do it yourself or and need to be walk through a lot of things or have a old home and hard to find parts whether it's plumbing or whatever It's a good place to go to. It's just a couple dollars more than your brand name hardware stores. You will get help all your questions if you ask. You'll be walk through so you get a lot better customer service. If you don't know really what you're doing and you're tackling projects for the first time, I would say always go to roush. If you're a pro you going to go to the big name hardware stores. You'll save a little bit of money and you already know what you want But if you're tired of self checkout lines and you want someone to check you out and put your items in a bag and say please and thank you Roush is your place read more

Nice little neighborhood hardware store. Has an the basics you could possibly want or need and if you need keys cut, definitely go to Rush of you're in the Westerville area! We want to try their handyman services and we're hoping they're good because we need about $50,000 worth of work done to get our home ready to sell. read more

Do you remember the old fashioned kind of hardware stores where they greeted you and were knowledgeable and had a genuine desire to help you find what you were looking for? And I'm sure you're familiar with the more modernized big box stores with their huge selections, but with staff that aren't quite as knowledgeable and not nearly as plentiful. Put those together and you've got Roush's Hardware, except that it's so much more! You can just feel the wonderful homey atmosphere of the whole place. But it's not just a hardware store! They've got a little bit of everything! So if you're in the Westerville neighborhood, across State Street from Walmart, stop in and walk around. Even if you don't think you need anything when you walk in, I bet you will have bought something on your way out. Just so many cool things in there! read more

It was recommended that I visit Roush Hardware to find some unique Christmas gifts. When I went I did indeed find some gifts for the hard to buy members of my family. It was fun to wander around and take a look at all the different things they have to offer. From housewares and hardware to food. read more

Roush is till my favorite hardware store and is - hands down - one of the best hardware stores to be found. The staff is friendly, easy to find and very knowledgeable. Roush Hardware is a "genuine hardware store" with knowledgeable staff who knows hardware and who are always really to assist you. And - unlike the big box home improvement stores, it's always easy to find someone to help you. The store is an "employee owned" business so the employees have a vested interest in helping you. This is a hardware store where you can still buy individual screws or nails - yes, if you only need 3 or 4 of a particular screw - you can buy 3 or 4 screws. Of course, you can also buy screws and nails by the box - but my point is - this is an genuine old style hardware store that sells you what you need. They have a service desk in the back where you can buy various sizes of chain, rope, etc. by the foot. The service desk also sells various weights of screen (from standard window screen up thru the gauge hardware cloth that you'd use to keep critters out of your attic) cut to size. If you have a hardware issue and you don't know what you need, the staff at Roush can help you with most projects. This is one of the most well-stocked and well-staffed hardware stores I've been in. I've been a customer at Roush ever since moving to Westerville 18 years ago and will frequently go out of my way to shop at Roush. read more

After working in this area for almost 15 years I had never been in. After moving here and needing some items I took the opportunity to visit. Such a cool store. It was sooo much bigger on the inside than I was expecting. The staff was super nice and helpful. I LOVE that it's "Employee Owned" and will use this as my "Go-To" hardware store when in need of something. read more

Although I'm at a loss to explain why, I love hardware stores. And among the best hardware stores, Roush Hardware is at the top. When you walk in there, it almost makes you feel like you have stepped back in time and into a small town, because there is a feeling of community and a down-to-earth friendliness and helpfulness about the staff that you just don't see in the chain stores. I also like that there are a lot of unique items you don't see in a lot of other hardware stores. I suppose that's the reason it also mentions gifts and toys on the front of the store. In some ways, it has a lot of the aspects of an old-time general store, and that just adds to the appeal. read more

The know it all; be it all & have it all hardware store that cannot be beat by the chain stores. If you can't find it....chances are that Roush has it! read more

A big Yay for the independent businesses of the world!! What lured me here was some coupons they mailed me for being a new resident.... a free florescent light bulb, and $10 off any purchase of $10 or more... WELL OF COURSE I'M GOING!!! What a nice little surprise... The have everything!! It's like Lowe's condensed into a nice small, friendly neighborhood store. They really do have everything!! From your standard hardware stuff, to housewares, to Department 56 stuff - for those not in the know, Dept. 56 makes the snow Villages, the Halloween Villages, and Snow Babies. Yes, all that in addition to hardware!! I love supporting local independent businesses... I'm one that avoids the Wal-Marts of he world as much as I can. So anyway, their coupons is what made them known to me and lured me there, but after spending a small fortune on things I didn't even know I needed... (happens to me frequently), I discovered I love this great little store. Will definitely be back! read more

Roush Hardware - Hardware Stores Near Me - Westerville, Ohio

I needed to get an extension cord for the microwave oven I put in my semi truck. Called the local big box store to find out if they had one that could accommodate a 700W microwave and quickly realized that she knew less than I did about electrical cords. Not wanting to start a fire I called Roush's and spoke with Bob who knew exactly what I needed. I can not recommend any business more than them. I'm so happy we still have a locally owned hardware store here in Westerville. read more

It's comforting to know that after two decades of massive "mega-store" expansion, there is still a "Mom & Pop" business that's not only still open, it's flourishing. Roush Hardware is a survivor in the retail war for the ages. I confess. I am a Home Depot fan. I've already reviewed my favorite one. And yes, they have a lot more to offer than little ol' Roush Hardware, but there's no Home Depot to be found in the middle of Westerville. I guess that's one reason why Roush Hardware is still open. :-) Another reason is that they've got history on their side. They've been in business forever and a day - since 1955 - much longer than Home Depot. What does this mean? It means that they know what they're doing. Their staff is far better prepared and willing to help the customer than any other hardware store around. In other words, this is what retail America used to be - reliable and honest. Whatever you do, support the little guys out there - unless, of course, they're not supporting you. They'll go out of business soon enough anyway. But as for the 53 year old establishments like Roush Hardware - they're in business for a reason - they're very good at what they do and their prices are even better. Stop by Roush Hardware. They'll greet you with a smile and serve you right away. There's no waiting around for help here. As a matter of fact, more than one person will want to assist you more than likely before you're out the door. Can you put a price tag on that? read more

Roush Hardware - Hardware Stores Near Me - Westerville, Ohio

My favorite hardware store to go to. Their prices are competitive with the big boys, they are locally owned and because of it they can work with you to make deals. Just got a really nice expensive grill here and they delivered it and it had already been assembled. Yes it was slightly more than online but the fact it came assembled and they delivered it right inside my garage was well worth it. I also love the fact that when you come in here the person at the desk will ask how they can help you today. I don't know how many hours of my life I've lost wandering through a huge Home Depot or Lowe's with no clue where the heck to go to get what I want is! So you can get in and out of here quick. Also, the people who work here are always friendly and seem to really want to help you with whatever project you are working on. Support local businesses, patronize Roush over Lowes or Home Depot; that's where I go and trust me you will not regret it! read more

Roush Hardware - You won't find this type of service at Lowes or Home Depot!! - Hardware Stores Near Me - Westerville, Ohio

See all

Went to have a key cut on 8/12/2021. Was greeted when I walked in door and clerk asked me if he could help me find anything. Pointed me in the right direction where I was greeted by the man at the back counter. I was in and out in less than 5 min. Very happy customer highly recommend this business. Thanks guys! read more

We normally do not have a problem with Rousch Hardware. We wanted to get the screen replaced on our sliding door as well as the handle and wheels. The employee obviously did not want to do it. He said the wheels were fine (even though the end was flat on one), the screen was torn around the handle and in other spots. He kept saying it was fine. We took our screen and left. I have had screens repaired before at Roush and never had this much trouble. read more

When I was growing up, you didn't go to the Hardware store. You went to Roush. Need chicken wire to do paper mache for class? They had it. Need new keys? No problem. Tools? Yep. Plumbing supplies? Of course. A new blender? Sure. Then and now, from the moment you walk in, someone will ask if they can help you, and you'll be given good advice on what part of the store to go into for what you need, and met there by someone who actually knows what he's talking about, and can offer you good advice on how to take care of your project. About 2/3 of the store is dedicated to hardware and DIY supplies, but the rest is almost more of a general store feeling. Candy, kitchen tools, hobby supplies, housewares, toys and model kits, sweatshirts, even some sporting goods. Places like Home Depot and Loews will have more things on hand, and probably have lower prices on things like power tools and major appliances, but Roush handles things with a bit more of a personal touch and an attention to what you need - almost as if you went next door to ask the opinion of a handy neighbor, who just happened to be able to sell you what you needed to finish the job. Isn't that worth an extra dollar or two? read more

Surprisingly enough the prices are very competitive with the major.chain stores.....and they are local. I have been coming here since I was a little girl, so going here brings back good memories as well. Given that certain brands are the same price no matter where you go, we decided to buy our weed eater here. Good choice......customer service is great and they even registered our product for us saving alot of time for us. Added bonus.....free popcorn and they carry cowboy brand lump charcoal!! read more

The biggest difference between Roush and one of the big-box stores is that you will be offered assistance the moment you walk through the door. I've spent 15 minutes in Home Depot or Lowe's trying to find someone to help me. The hardware store is the one place where you really do want someone to greet you and ask if you need help finding something. Who is "just browsing" when they go to a hardware store? Because of its limited size, you may not have the same array of options for each item, as you might in HD or Lowes. However, I've always found it much easier to find exactly what I was looking for at Roush. If you want the lowest absolute price on a tool or appliance, then shop online or at a big-box. But if you're not exactly sure what you need, or you're having a hard time finding exactly what you need, you're likely to have success at Roush. It's local and employee-owned, so if that kind of stuff matters to you, then all the more reason to shop there. Also, they offer all kinds of discounts (AAA, etc.), so see if they have one for you. read more

Great family type hardware store. Very friendly and knowledgeable staff. Has anything and everything you can imagine

My first stop for hardware. Yes, Home Depot or Lowe's might have a bigger selection, and sometimes better prices, but I'll pay a little more for the friendly, expert service. I can go in and tell them what I'm trying to work on- home, car, whatever- and they'll know exactly what I need, or at least offer a good suggestion. Also, they have things the big guys don't, like salt licks. Support your local hardware store- you'll miss them if they go. (I know: the New Albany Mill closed down a while back, and almost every week I wish it were still here.) read more

You feel like family when you are here! The staff is amazing and will help you with anything - or there just to chat! The prices are ok and the selection is amazing. They have more than what you would expect at a hardware store! In addition, they do reward their shoppers with nice coupons, etc. A great overall experience! PS - They also have a TV by the registers, so you won't miss any game action! read more

This is a great hardware store. Never thought to review them till today. I went there to check out leaf blowers. The staff is very knowledgeable and very low pressure. I talked to the sales associate about the different models of Stihl and he treated me like we had been schoolmates from way back when. He was very knowledgeable about the different models and helped with all the necessary warranty paperwork. I brought it home and fired it up with no issues. Go and check out the store it's really cool. Plus you are always greeted right in the door. read more

Roush Hardware - Stihl BG 56 C - Hardware Stores Near Me - Westerville, Ohio

I called to ask a simple question about picture hanging wire. I was immediately transferred to the correct department where my first question was answered. I was then placed on hold so that the employee could check on the length of the wire. I was on hold less than 3 minutes and in that time 3 different people picked up the phone to make sure someone was taking care of my call. This isn't the first time I've gotten awesome customer service there. They are definitely my go to hardware store. read more

Purchased 5 screens from Roush and they were terribly made. The hardware is falling out of frame and the location of the locks are not accurate. I totally understand why they require the pay first option. I would not recommend. At $50 bucks each . Also gave me a screen where theY cut slot for latch but obviously it was in error so the recut another slot. read more

Roush Hardware is a great place to find things that are too "special" for the Home Depot. The staff is friendly and helps you track down whatever it is that you need. They have helped me with torx bits, chain, carpet runners, electrical stuff, plant medicine, vacuum filters, and a coat hook. It is great to support a quality local business. read more

Roush has been around forever, it seems like. And I've been a customer almost that long. But I've since moved on to another independent, Beechwold Hdwe. But Roush stocks things you can't even imagine and they can get the rest. read more

I. Love. This. Place. Prices are great, and the employees are extremely friendly and knowledgeable. The location is great (for me), and I love the 'local business' aspect too. If you need hardware in Westerville, please do yourself a favor and try them first before Lowes or Home Depot. They were more than willing to help me load a lawnmower into the Thirsty Turbo Demon, and they even filled out the warranty paperwork for me. Returns are no trouble either. Hooray for shopping local! read more

An old landmark retailer in Westerville. One of the few independent hardware stores that still perseveres despite the sprawl of big warehouse chains and a Wal-Mart encroaching across the street. Their loyal customer base was well earned through a dedicated helpful staff and a pleasant shopping environment. They will help you with all your home, auto, an gifts needs. If they don't have it they can get it. read more

Love this hardware store. Immediately when you walk in you are greeted with smiling faces asking what they can do to help you. If you are unsure,need advice or are in a hurry they know their stuff and have everything you need. I took an obscure little part for an old light and they immediately knew what it was and has the part, super! Let them help you next time and save time. read more

Honestly, the best old store in Westerville. I've never found myself leaving Roush Hardware without finding what I came in for. they've always offered free popcorn, and if you don't know where what it is you're looking for is, the first employee you see is usually more than happy to point you in the right direction. They've even got a shop in the back where they'll cut keys, chains, lengths of tubing, ropes and sharpen tools for you. The building shows its age, but it's been kept in just right condition. read more

This is a GREAT place and ALL the employees are very eager to help and actually "know" what there doing! ( unlike those big box stores)! Great service and value for a small neighborhood store!! read more

What a wonderful hardware store! They make buying a snap and corrected an error (on our end) with ease. Shop local!

I love Roush Hardware. Every square foot of it. For the size of the place, they always seem to have things that I can't find at Home Depot or Lowes. The prices are reasonable and the service is fantastic. Nineteen years ago they listened to me and recommended a LawnBoy mower. It's strange to say, but I love that mower. It is still going strong. A few years later, they recommended a specific Stihl leaf blower. Yep, you got it, still going strong after 15 years. Exactly the right blower for me, powerful enough but still lightweight. So they are batting 1000 on the power tools. My nephew was doing some plumbing work for me. A particular fitting was quite "gunked" up. Went to Home Depot for a replacement (they are closer to me than Roush) -- no luck. Went to Roush: yep they had it, but.... They said that they could just clean up the old fitting with their power wire brush -- no charge. Worked like a charm. On to my blender. I needed a new gasket for the glass container. I called places that I thought would have it -- no luck. On an off chance, I took it with me when I went to Roush to buy some sort of hardware item. Of course they had a selection of blender container gaskets. I think it cost $1.49. The employees are very knowledgeable, they are helpful, and it is always a pleasant experience. read more

Been using this place since I remember going in with my dad as a kid. Always handy. I do miss the podium.

I absolutely LOVE this place, the staff is so friendly and helpful. It's a place to go and catch your childhood memories of what the hardware stores had in them as a kid growing up! I have a son in law that has driven the 105 miloes from their home to here just to be able to wander through the isles. read more

The good people at Roush Hardware are friendly, knowable, and extremely helpful. I recommend this hardware store over all of the ones I've been to for those reasons. - Kevin D. read more

I have been a Roush customer since moving here from Chicag 45 years ago. They have almost everything I need in stock. What they don't have they will order for me. When one, for example, needs to have a screen door repaired, try to find that service at a big box store. Just today, I found a $20 product at Roush that was priced at $28 at a big box store. And it never fails, every time I enter the store I always hear a pleasant "May I help you." You need not worry about Walmart, your customers will not abandon you!!! I miss seeing my old friend "Dubbs". read more

Love the store because whatever question I ask they have an answer! However, I never had their phone number so silly me looked in the Westerville phone book and the big phone book of yellow pages and Roush is listed in either of them! Turned on the computer and there you were! Now I can call and ask my question before I make the drive from Little Turtle to Westerville. June read more