We had an issue with our main refrigerator and went to Lowe's here in our small town. Their…read moresolution was to sell us an new refrigerator. I wasn't convinced and called the folks at Herald's. Instead of trying to sell us anything, they put a repairman, Curtis, on the phone. After what I told him about the refrigerator, he diagnosed it and told me he'd order the part and have it installed in a couple of days. Their service, kindness, and professionalism was impeccable. The refrigerator is humming along for about 7% of what I would have paid for a new refrigerator. If you live in the Mount Vernon, Ohio and surrounding area, and you need a repairman, or a second opinion, come to Herald's. They'll treat you right.

We just experienced the finest customer service that we have ever had. We bought a refurbished…read moredryer at Herald's and probably would not get delivery until the next week. There as a nice young man behind the counter and he said he would bring it up later that day, which he did. It was T. J. Franz and he told us that he and his wife would officially be the new owners of Herald's on April 1st. His business philosophy will be customer service when it is possible. If you are interested in buying what they sell, please give this young couple a chance to sell and service it for you. The good staff will mainly stay the same and will share his goals. We wish T. J. and his wife much success with their new business venture. He really came through for u Susan Huggins/Fredericktown

Great customer service! The girls in the front office are very kind and Tracy was very helpful when…read moreI was picking the perfect plants for my garden!

Terrible Customer service, the owner is rude. Highly recommend avoiding this business at all costs.read more

Beautiful flowers and wonderful cause. The staff are helpful and patient! I've gotten to take a…read morebehind-the-scenes look, and the facilities are so great. While we miss the lettuce, the flowers and decor are spot-on. I can't wait to try one of their seasonal events!

Loved the variety of plants. Everything was competitively priced too. All of the staff were…read morefriendly and knowledgeable if they couldn't answer a question they would get someone who could!

This review is long overdue, so here goes: After considerable research and nervous hesitation, we…read moredecided to entrust the restoration of an old family heirloom painting to Caroline. If you've been on her site, you've probably seen it. It is a painting of some Irish sheep on a hillside, reminiscent of a contemporary Alfred Morris piece. It had hung over my in-laws' coal-burning fireplace for more than 40 years. It was covered in soot, and the varnish had discolored and deteriorated terribly. The frame was in such bad condition it didn't make the trip from Ireland. Caroline made it a true Labor of Love, and the results are astonishing. The image is far brighter now, and she not only cleaned it up, she removed the bad varnish and replaced it with a new, clear, much more durable one. We found a frame selection that we felt was perfect for the image, but were thrown a mean curve ball--it was discontinued, and the manufacturer was out of business. Undaunted, Caroline literally scouted the country for it, and struck pay dirt with a small distributor in the Seattle area. They had just enough stock to complete the project, and we are ecstatic at the result. A full step-by-step video of the process of her cleaning and restoration of the piece is on the Uptown website, and is a wonderful showcase of her care and ability. I can recommend her without reservation, and going forward, I would not trust anyone else to even touch my art. Caroline is a true artist and student of her business, and we are very grateful indeed to have found her. Gordon W. Neufang

Accommodating, prompt, super-friendly...I'd patronize this lady for ALL things frame-ish! No need…read moreto look elsewhere-you found the best!

Great local location Knowledgeable staff…read moreNice selection of seasonal plants Herbs, annuals, perennials, succulents, yard chemicals, dirt/mulch/peat moss. They install everything they sell

Staff are friendly and knowledgeable great selection of seasonal plants including perennial and…read moreannual plants and mini succulents. Prices are mostly affordable some plants are on the higher end. Overall it is pleasant experience

A little of this. A little of that. A little of everything…read more We were trying to figure out if it is a consignment store or not. I still don't know for sure. Some stuff seemed new and some used. If you are patient, you can find some real diamonds in the rough here. My friend got a really cute cheeseboard for $5! They have home decor, cookware, and holiday decor. A fun place to browse for something you didn't know you needed.

Today I'm giving you a 1. We live 45 minutes away. Was having a lovely lunch with my 86 year old…read moremother in Westerville and decided to stop in your store real quick before we had to rush off to another part of town to go to a doctor's appointment... we used to love your store when it was my cousins closet. Today my mom had a bathroom emergency AFTER I purchased from you. We were told no public restrooms... that you tell people to walk a block away to Graeters Ice Cream Shop. My mom was having her accident IN YOUR STORE AND YOU WOULDN'T HELP HER. YOU MADE AN ELDERLY LADY WALK A BLOCK STAND AT A LIGHT AND WAIT TO CROSS A STREET ... a handicapped woman!!! we had to then also stop at a retail store to purchase her pants etc and thus we were late to her appointment and they wouldn't see her and we have to reschedule. SO much for customer service. Very sad. Very disappointing.

Every time I come in they're always so genuine and patient with me! They take time to hear what…read moreyou're saying and then do whatever possible to make it happen and make it special. I'm impressed with the service and the jewlery. They're up to date with the latest trends and styles also, which is also a huge plus. I've been to many places to find jewelry for gifts but with the great selection and the help I get here, I wouldn't go anywhere else!

The customer service I received was outstanding. Maggie took her time to show me many choices in my…read morebudget. They were quick to offer me a beverage, and listened carefully to my requests. I highly recommend Dean's.

I dropped off 3 machines, that were not working, Mike and the staff warned me that the parts may…read morenot be available anymore. When I picked them up a few days later, Mike was able to get one to work. I was prepared to pay a service fee for each machine. Mike said there was no cost, because he wasn't able to get the other two to work, and he didn't have to do anything to the one that started working. Who does that!!?? In this day and age, and economy, everything seems like it's a money grab. It was very refreshing to meet a repair man and business that was so honest and principled. They have my business for life!

I need someone closer to the east side of Columbus. I do not drive and rely on someone to bring me…read moreto the seamstress. Therefore I really need a more convenient location to me. I paid a dry cleaning company to leather clean and replace the buttons last year they charged me $85.00 and barely sewed the buttons on.