Melissa was great. Delivery was on time and professional. Very knowledgeable with a short session about tiers of furniture quality.

We purchased a new Bosch Refrigerator from Big Sandy. Drew was our salesperson. He was very helpful to be sure we purchased exactly what we wanted...and that the size would fit on our kitchen space. The fridge we purchased had a sale on top of the sale, so it was a good value for the product we purchased. He was not pushy just very helpful. Jeremy and his team delivered the unit today. They were very professional, taking the old unit out and setting up the new one. Highly recommended!!! read more

Very easy to deal with. Salesman wasn't pushy. Carlos and his coworker that delivered furniture, were very nice and quick. read more

Big Sandy Superstore - Washer and Dryer - Furniture Stores Near Me - Dublin, Ohio

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I had a new articulating bed frame and mattress delivered today. It was a sizable investment and they handled it as such. All three team member were very cordial and friendly and easy to talk to. They took some time and explained everything to me. I know they probably repeat the same things all day but I felt like they really cared about me as a customer. It made for a very pleasant experience. I highly recommend Big Sandy Super Store and highly praise the delivery team that came to my home. Thank you guys!! Mike McCall - Powell Ohio read more

This is a review of Big Sandy delivery service. The AI, Jenny, kept me well informed of expected delivery time and was accurate. The driver and helper were experienced and made the sectional delivery to the basement look easy although it was a tight fit through the doorway. Thankfully they did not need to remove the railing or door. They quickly set up the furniture and made sure the 2 pieces were fit together correctly and the recliner portion worked. This was an excellent experience for me. All of the packing materials were removed so I had no clean-up at all. I am really looking forward to using this comfortable Drew and Jonathan Scott series furniture a long time in my basement TV/craft room. I appreciate Barbara Foster at the Dublin Superstore for helping me make this perfect selection. read more

I love the furniture. Staff was friendly and provided helpful information. The people who delivered the furniture were friendly, and careful. read more

i've never had a perfect experience with Big Sandy and again today, almost. What furniture was received is beautiful. After waiting three months you have expectations and they were almost met, almost. Missing an entire piece of a sectional is incredibly careless. The delivery team was awesome! Now back to waiting, again! read more

Big Sandy Superstore - As pictured a reclining piece to left, isnt there :( - Furniture Stores Near Me - Dublin, Ohio

we had a great experience in the store. Our sales representative Drew was very helpful and expedite our purchase. We were able to select a day that worked best for our schedule and the communication I received leading up to the Delivery and the day of made for a seamless process. The delivery team was wonderful. They were polite and efficient. They showed me how to use the unit and answer any questions I may have. Overall, a great experience with Big Sandy Superstore and I definitely would use the again. read more

Big Sandy Superstore - Speed Queen washer and dryer in black - Furniture Stores Near Me - Dublin, Ohio

This place is absolutely horrific! They treated us like utter garbage. I spent close to $8K with these folks and they gave us trash. Furniture dirty, torn, holes in items. Not to mention what was supposed to all be delivered in one day took over 6 different deliveries to finally be completed. Service was terrible! Delivery was a negative -100 on a scale from 0-10. A true nightmare. I've spent hours on the phone with customer service at Dublin to get no where. And hours on the phone with corporate just to never receive a call back or resolution. Overall the most rude and insincere people I've ever encountered! read more

This is the 2nd appliance delivered and installed by Jeremy and his team. They did a great job both times! Super friendly and knowledgeable. You can tell they are concerned with customer satisfaction and work to ensure they are careful in the. customers home. read more

The guys are an exceptional part of the Big Sandy team, they handle all our furniture with their professionalism. Thank you Jose and his partner who helped delivered both our first and second delivery, these young men deserve a raise. My husband and I are very appreciate of the sturdyness of our complete furniture shopping at a very reasonable price and great value. read more

Everything went very smoothly, From buying the sofa with Jesse to the delivery. I'll be back when I'm ready for my next purchase.

The BEST mattress selection is at the Dublin store where we met Travis who has worked there for 9 years. He was completely NOT high pressure, but answered questions and tried to help us figure out what we were looking for. They matched the sale price for Casper's online sales department. Travis set up delivery for us for 3 days later on Saturday morning. He was great. AND the delivery people took away our old mattress and set up our new mattress. They were very nice also. read more

Big Sandy saved the day and came through for us after several problems with a purchase and installation by Best Buy. Not only that, but the same dishwasher was less expensive! Jimmy, our installer was the nicest guy and did such an amazing and thorough job. So thankful for him, and thankful for Big Sandy! read more

We're repeat customers and every time we are happy with our experience at Big Sandy. No pressure sales, knowledgeable people and quality products delivered by unbelievable delivery team. Highly recommend Big Sandy to anyone, everyone. read more

Great prices, super professional service, they deliver as scheduled, extremely recommended

Service is the worst! Bought a very very expensive mattress from Jacob Alexander who misinformed us of so many things. And if you plan to have anything delivered be sure to take the entire day off work at the last minute because that's how it works. I will never ever do business at this franchise ever again. I was also given a $100 credit for anything in the store and when I went in to get something they claimed I had not yet paid for the mattress so I couldn't get my free item. This was due to their "new" system not being updated, so what should have taken me no more than 10 minutes took me 1.5 hours. They seem to be very disorganized and full of lies. Not a place I want to spend my hard earned money. Do yourself a favor and shop elsewhere because I promise your experience will be better somewhere else. This establishment is terrible. read more

We ordered a complete new set of appliances. Great pricing. Price guarantee. Also love the fact that if you do not use the warranty you purchase you receive comparable in store credit when warranty expires. They also have their own service and install team. No farming out to third parties. What a great perk. Our salesmen was Hani and he was very knowledgeable. Highly recommend. read more

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We bought a couch and loveseat. Our salesperson, MK was great and in contact with me all the way through the delivery. The finance desk was awesome as well and very helpful getting the timing of the payment and delivery set up perfectly. The furniture itself is extremely well built and very comfortable. Big Sandy has a long term customer as long as the service stays this on point. read more

Here's a better one I am beyond furious with Big Sandy's and their so-called management team. This has been one of the worst customer service experiences I have ever dealt with. In April, my husband and I spent over $4,000 on a sectional. We were told one recliner piece was on backorder, which was understandable. It arrived early, but when the delivery crew showed up, they immediately started asking my husband what police department he worked for because of a flag on his truck. He's not a police officer, but that shouldn't matter--it was none of their business. Even worse, they spent their time in my home bashing law enforcement in front of my children instead of paying attention to the job they were there to do. Not surprisingly, they left without installing the sectional correctly. When I got home, I immediately noticed something was wrong. A service technician later confirmed that the delivery team had failed to install the legs on the backordered piece. We were first told the replacement legs would arrive in July. Then we were told September. So because of THEIR mistake, we're expected to live with an incomplete sectional for months after paying thousands of dollars. What's even more frustrating is the complete lack of accountability from management. They promise callbacks and never follow through. They act like offering a gift card fixes everything. It doesn't. A gift card is not an acceptable solution when your employees made the mistake and a customer has spent over $4,000 on furniture that still isn't complete. And this isn't the first time. We've purchased appliances, furniture, and other items from Big Sandy's over the years, and it seems like every order has had an issue--damaged products, dents, scratches, or missing pieces. Every single time it's the same story: apologize, offer a gift card, and move on. I was hesitant to shop here again because of our past experiences, but after visiting multiple furniture stores, we loved this sectional and decided to give Big Sandy's another chance. That was clearly a mistake. At this point, I don't want another gift card. I expect Big Sandy's to take responsibility for their repeated failures and provide meaningful compensation for the inconvenience, delays, and months of not being able to fully use the product we paid for. A partial refund would be a much more appropriate resolution than another store credit that requires us to spend even more money there. The management team has been an absolute disappointment, their communication is poor, and their customer service has been unacceptable. Customers spending this kind of money deserve far better than broken promises, endless delays, and excuses. I sincerely hope someone at Big Sandy's sees this and finally does the right thing, because after this experience, I cannot recommend this company to anyone. read more

super smooth purchase and quick delivery of a new Kitchen Aid dishwasher and a Cloud mattress. great value and excellent delivery and setup. read more

Just flat out pleased, after a challenging moment! I ordered a dresser for my son, as requested for Christmas! How many 12yr olds ask for a dresser as one of their Christmas presents? The dresser had to be delivered two days AFTER Christmas, and that was fine... but when it arrived, it had a small imperfection... talk about a disappointment ~ the store manager arranged for a re-deliver to happen as quickly as possible and it came today, wrapped up and the delivery guys (Chris & Ryan) were BEYOND EXCEPTIONAL!!! They took SO much care of my son's dresser!! It was so heavy, but their determination to deliver with extreme care was accomplished!!! My son is SOOOO happy to have his dresser, which matches his bed!! This is a huge deal for us!! Bless You & Big Thanks to Wael & my delivery guys!! You all have ABSOLUTELY made me & my son's New Year's Eve!!! Signed, - Single Mommy!!! read more

Big Sandy Superstore - Such an Amazing Dresser, for an Amazing Boy!!! - Furniture Stores Near Me - Dublin, Ohio

We had a great experience with Big Sandy in Dublin, from our initial visit where we spoke to Scott Graham, who gave us plenty of information and showed us numerous options, all the way through the smooth and effortless delivery. We are Big Sandy repeat customers and will continue to be! read more

I was recommended big Sandy for their scratch and dent appliances and the pricing they had. However once I told the associate in the Dublin Ohio location (Alex) my price range and what I was looking for He was able to show me modern and reliable appliances that not only matched my description but also exceeded my expectations for my price range. Extremely professional and courteous at all times - never felt pressure. Delivery with Jeremy and crew was so easy with the ability to track the driver at all times so I knew when they were close. I absolutely will be using the store more often. The fact I could buy a new washer in less than 20 minutes was amazing. read more

I felt like a received a good deal from a year end sale and more importantly than held the appliances for five months as I am going through a renovation. My sales rep Alexander knew the product line well and I never felt like I was being sold. Great experience. read more

Jeremy and crew did a fabulous job with Delivery. They carefully set up my new washer and dryer and installed it. It works perfectly. They were extremely pleasant and easy to work with. read more

What started out as very promising and a good experience eventually turned sour for me. Initially, I got great customer service as I was shopping for 4 kitchen appliances -- so not a small purchase in any way (final total north of $6,000). Unfortunately, things would go bad and I ended up feeling as if I was deliberately deceived in an effort to get more money. I ordered a package of 4 Samsung appliances based on a display I saw in the store. In that display were a Bespoke 4-door refrigerator at counter depth, an induction range/oven, a dishwasher and a microwave that would go over the range. I ordered everything in black. When my appliances were delivered, I quickly discovered the refrigerator was full size and not counter depth (far too big for my kitchen). When I called to have it swapped out, I was told the counter depth would cost more (even though it's smaller). At this point in my remodel, it likely would have been more expensive to start over, so thinking it was probably a couple hundred more, I agreed to the extra charge. Then I was informed it would be more than $1000 additional to get the counter depth model. The delivery swap was set for the following week and, in the meantime, I discovered the dishwasher delivered to me was stainless steel and not black (it hadn't been unwrapped right away because I had to have my plumber re-do some of the fixtures for it to fit. When I discovered this error, I was told it would come at the same time as the replacement refrigerator. A few days before the delivery was scheduled I got an automated reminder with a cumbersome link to the order. Going over it, I discovered the replacement dishwasher had not been included...so I had to call the store again to make sure that error was corrected. Eventually, everything was delivered as ordered, but I was left feeling like I'd been deliberately deceived since there was never any signage and nothing was said about the additional charge for counter depth -- even though I pointed to the display and told the salesperson that was exactly what I wanted. The screw up on the delivery was just added aggrevation to an experience that wasn't great overall. I did have a conversation with the store manager afterwards and he was very nice, but told me the display he viewed had a full sized refrigerator and not one at counter depth. This confused me as both I and my sister remembered it being counter depth and talking about how we needed it to be counter depth. After I'd hung up from that conversation, I went back into my phone's photos to see if by chance I'd taken a photo of the display (I'd taken lots of photos that day at several places and didn't remember) -- and I had! There was the refrigerator at counter depth as I'd recalled. So either the display had been changed in that 1-2 weeks when the store manager went to view it, or I was lied to. I sent the photo to the manager and told him my memory and my sister's memories were accurate. He never responded. During the course of conversations about the refrigerator and dishwasher, I was told I'd get one of the glass panels for the refrigerator for no cost (two of them are on backorder)...and when the mistake on the dishwasher shipping was discovered, I was told I'd get an upgraded version of the dishwasher for my troubles. I never really checked closely to see the difference, but I am assuming I did get the upgrade. Regardless, I can't in good conscience ever recommend buying from Big Sandy. My experience ended up being a lot more expensive and included issues that should never have happened. read more

The sales person, Andrew was really good, listened to our needs and showed us those type of products. The installation crew was very good, friendly, efficient read more

Have purchased appliances, bedroom suite and now some furniture, all great experiences!

Had a top of the line dishwasher installed yesterday, on Valentine's Day. The installers did not tell me they couldn't plug my disposal back into its receptacle, and they left. The Big Sandy mothership texted this morning, asking how the delivery and installation went. I told her that I am unable to plug in my disposal now because of the design of the electrical plug from the dishwasher. I asked her if Big Sandy would pay to have this corrected. And she said NO. I will never go back to Big Sandy again. read more

Big Sandy Superstore - Anyone can see that this is full on stupid and dishonest. - Furniture Stores Near Me - Dublin, Ohio

Update to this post! After I posted this review we got a call from management and they promised we will get out final piece in two weeks and keep us us dated on the shipment. I'm happy to say they did and we finally got the final piece as promised! read more

Big Sandy Superstore - Unfinished piece !!!! I want my Couch !!!! - Furniture Stores Near Me - Dublin, Ohio

The delivery was made on time but one thing was the guys that delivered my TV did not have a clue on how to put the stand that hooks to the TV on to the TV, they finally got it put together after about 15 to 20 minutes working on it other than that the delivery was fine!!! read more

Jean did an outstanding job with our order of two recliners. She went above and beyond helping us out. Ian and the other delivery guy also did a great job. The value of our two recliners are great. read more

Big Sandy Superstore - Two Rocker Recliners - Furniture Stores Near Me - Dublin, Ohio

October of 2024 we purchased 3 new appliances - Washer, Dryer, Elec Range. The washer/dryer are functioning great. The Elec Range works great, BUT has now developed stain/dirt/vapor between the glass of the oven door - this started after 5 months. I called Big Sandy, and a service tech came out and said this is normal; that there is no way to clean it except by taking door apart; That this is not a manufacture defect; that this will get worse; that ALL ovens do this - and the home owner has to live with it or figure out a way to clean between the glass.. I then called LG service who also sent an LG tech out. This tech said the same thing and that LG would NOT cover this or do anything about it. It is hard to believe this high end oven has a lifetime cleaning issue that seems to involve removing the door and/or taking the door apart to clean between the glass. NONE of this was told to us or explained when we made the purchase. After purchasing from BIG Sandy a refrigerator (2 years ago); and now a Washer, Dryer, and Elec Range - We would NOT make another purchase from Big Sandy in the future as they seem to have no desire to rectify this issue. read more

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The two installers who arrived here on time to install the gas range we bought from Big Sandy did an outstanding job. They were efficient and thorough and also provided us with great information for a future purchase regarding the way our kitchen is set up. Can't praise them enough. read more

Amazing service. Delivery was flawless and on time. I appreciate the constant updates on delivery times. read more

Big Sandy Superstore - Furniture Stores Near Me - Dublin, Ohio

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We love our new sectional. The logistic of the delivery was far better than expected. We were given a 4 hour window days ahead of time, then on the delivery day itself we were told that we were the 6th drop and it kept counting down and showed us just where on a map the truck was. The delivery guys were A+. Ian and Bobby. read more

Great experience. Purchased from Josh in Dublin, no hassle approach works for me. Tons of instock inventory for you to look at way more than what was on the site. Received a text to confirm about the delivery time and then day of i was able to track my driver as well as know what place I was in the delivery process. Love it. read more

Big Sandy Superstore - Furniture Stores Near Me - Dublin, Ohio

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Outstanding experience from purchase through delivery of our new mattress! Our salesperson, Dustin, was very friendly, knowledgeable and professional! The delivery crew of Ian & Bobby was friendly and efficient! Highly recommend Big Sandy - Dublin! read more

Got a good deal on a good refrigerator. It was delivered when they said it would be delivered. Delivery guys were nice - careful when they were moving appliances in and out of the house - connected the fridge and answered all my questions. I would buy here again read more