My wife and I had purchased a leather recliner and five other pieces from Arhaus brand new years ago and attempted to use the lifetime limited warranty on the recliner when the frame broke. Arhaus would NOT honor the warranty because we didn't have the receipt. read more

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We found exceptional furniture pieces with excellent service. Destiny, the sales associate, was professional and knowledgeable. They don't have a delivery service, but they can provide names of delivery people in the area. read more

I was completely impressed with their professionalism and customer service. Danielle was our sales representative and made the whole experience a pleasure. My husband and I are very happy with our purchase. The Arhaus name still stands out as a premier furniture retailer. Danielle, again thank you. read more

After weeks of looking and waiting I finally found my sofa and also a few other items, one of them an end table. The delivery service recommended by the store had a slip and fall on the ice while carrying in an end table. It was severely damaged, thankful he was ok, I felt I would just have it refinished later. It seems it was not even real wood; it was pressed board. I went into the store and was offered to buy another one.....was given email addresses to write to, no reply. I have always loved their furniture, sofa's the best, watch though the wood products you buy, as they may not really be wood underneath the finish, I now have a banged-up end table with no way to repair it as it is not wood. Not what I thought I was buying at all. Stuck with it, read more

Not the place for lamps; somehow I thought they would have at least some, but, nah, maybe a dozen. The store is HUGE, and filled with furniture, but that's not what I needed. Prices seemed high anyway. Easy access from the highway. Big parking lot. Didn't seem busy when I went in, and never has when I've driven past, so not sure how they afford the rent here. read more

pretty cool place, tons of stuff...and a great representation of what a furniture outlet should look like. most of the stuff is huge (tables, desks, mirrors) and of course the couches and chairs, but a great mix of things...I mention so that you can bring measurements for things you may want. Items are larger than typically, but part of that Arhaus style. people working there were great, and happy to answer questions...not all over you like a typical furniture store as well. Also, they mentioned they can hold items as well - which is nice, again due to the size read more

Not easy to get to but worth the trip!!! Similar to the Cleveland location but bigger and stocked with more couches, chairs and bedroom furniture. It has fewer accessories, light fixtures, consoles and large wall units. The service is very good. Ruth was exceptionally helpful and knowledgeable about Arhaus furniture which I appreciated. The prices are spectacular. There are good deals waiting to be had. I wish I could of bought more. Note, they do not deliver. Once you purchase your goods you have 14-days to take it home. I highly recommend this store for furnishing your living room, dining or bedrooms. read more

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The associate who assisted me, Danielle was exceptional. I found the perfect sofa and an incredible price compared to retail. Their furnishings are just in a different class compared to anywhere else I have shopped. My sofa is the most comfortable and well built sofa I have ever owned. I hired a service to deliver my sofa and even they remarked at how well is was wrapped for delivery. I am just completely happy with the entire experience and I saved roughly 65% on this purchase. I am recommending this store to everyone and anyone who is looking for very high quality furniture. I will go back again and again. read more

I was just not a fan of the overall experience here. I thought the furniture was way overpriced for a "loft" store and the pieces just were not to my personal taste. I do think they have a lot of diversity in the selection and if you need a sitting chair, they have tons of them. Pottery Barn outlet...here I come. read more

Highly disappointing. Way overpriced, everything is scratched, broken, dirty. Not one thing in the place I'd want, even at 90% off -- if they'd ever do that. Such a contrast to their beautiful stores. Not worth the time. read more

Huge store with lots of goods. Love the fact that the staff let you be to browse the store! Sometimes the goods are hit or miss, but O have been able to get multiple pieces for my home at a really reasonable price. Worth checking out! read more

Rebecca is awesome! She offered to call me when the items I need came into stock. Her service was outstanding!

MASSIVE show room. They specialize in chairs here - hHahahah. So many. My LORD. the ottomons are usually ruined as well as the rugs- but the couches can be LITERALLY perfect. Also the tables can be perfect too. Most of the stuff has something wrong with it though but if you can find a good repair man....GO find something!! Lol. We did! read more

Love this place! So happy with the deals I got, and everyone was so helpful. Look here before you shop at the in the mall such great prices. read more

Can be hit or miss but if you are in the area keep checking back. Over the past year I've Purchased side tables, a glider chair and a huge leather ottoman/table for thousands less than the sale price in the arhaus store. It took multiple trips but I enjoy the hunt. read more

I have been looking for a reclining chair for my husband. Victoria sent me pictures of chairs as they came in. Well, her persistence payed off and she found the perfect one for us. They get new stuff every week so make it a regular stop if you are not in a hurry Friendly staff all around. I will definitely go back. read more

I bought a beautiful media stand. It's original price was $1999. I paid $450. The salesperson was very nice. They wrapped the item in bubble wrap and loaded it into our car. Thanks, Arhaus The Loft ! read more

I recently went into Arhaus in Hilliard excited to shop for my new home. The store had just what I needed to start my kitchen remodel. I went in on Saturday and took some measurements with much excitement. I go back on Sunday only to be told the items were not for sale. The items were CLEARLY marked with price tags yet they were not for sale. This is not how you treat a customer. I have been a regular shopper of this brand for sometime. As a designer I refer lots of clients here. After this experience and their rude customer service I will most likely NOT return. read more

This furniture store is a diamond in the rough !! Beautiful Arhaus furniture, for a fraction of the price. The sales ppl are very helpful and what they do not know right off the top of their heads, they will look the information up for you and print it out !! I have bought several pieces from this location, and I love the quality of all of them. Arhaus furniture has been in business for over 30 years !! I especially appreciate the knowledgeable manager, Scott. If we had any questions about the structure of the furniture or the wearability of the fabrics, he was on top Of it !! I will definitely shop this store, again and again !! read more

My husband and I walked in tonite toward the end of today, looking specifically for something, which we found but did not buy. Why you ask? Because we were greeted within seconds by a guy saying hello, wanted to make sure you know we close promptly at 5pm. Ok... we said, that's quite a greeting. We notice there were two other groups of people... a large family by a seating group, and a woman, man and an older teen together by the chairs. We walked further in (well aware of closing time) when a second guy approached us while we were looking at the item we found and wanted to purchase when he said, hey, wanted to make sure you know we are closing pretty soon" ... yeah yeah we got it. We were still with the shelving unit and we MEASURING when (you guessed it) and third person approached and said "So do you want this cuz we ..." to which we jumped in and said, we got it, you're closing, we know. So we left cuz you know, we can't let a little thing like business get in the way of locking up and getting the heck outta there! read more

I have been looking all over the Columbus area for furniture and I happened to walk into Arhaus Loft. Scott and Ruth were incredible and helped me with the entire design and layout of my first level. They looked at pictures of my home and brainstormed the best possible options for design and quality. This place has amazing pieces with high end style. Thanks so much for making this experience so quintessential. read more

Terrible customer service with the worst business ethic I've ever seen. I purchased a sectional they rang me up for the wrong sectional. I sold the furniture in my home and went to pick up what I purchased the next day. when I got to the store they said it's actually $972 more. If you dont pay it we will refund your money but no you cant have the furniture for our screw up. I had no choice but to pay what they were asking or go home with no furniture. Before I came to the store I called the sales woman and the store 5 times with no answer. read more

really great product, pricing and and the service is amazing!! I highly recommend them, you won't be disappointed.

I have furnished my entire house from this store. Their sales staff is always friendly and helpful. You do have to wait on occasion for assistance as they have a lot of traffic. This is an outlet store so you have to look over the items as some have damage that is very noticeable and other items you really have to look to find any imperfections (if there are any). If you go in expecting it to be like going to the store, you will have some disappointment. But if you know in general what you are looking for and have patience (they always get in shipments) you can have quality furniture at a great price. read more