The service at Home Depot is excellent The selection of products is also excellent. I have never been disappointed in the service that I have received from their employees and I hope to continue doing business with them. Make sure you stop by Home Depot for your home repair needs. read more

Nearest store to me is the Grove City (Columbus) OH location. I called the number I found online to order a 40 gallon gas hot water heater--delivered, installed, old one hauled away. I told them on the phone I am hard of hearing, it is difficult to use the phone. I asked about emailing, texting or online options. None available. They kept me on the phone for HOURS, literally, HOURS. They took my credit card info, they did give me a number to text pics of my current hot water heater. They would not give me a price break down. Closest I could get was somewhere around $2400. The tank online was $550. Online info said either free delivery or $39. They would NOT explain how they were getting their estimate. I scheduled. They called back almost immediately, to say they don't install on Saturdays, I had to reschedule. That two call fiasco took a couple hours. They texted (!!) a confirmation of the 8am time and date. The time and date arrived, but they did not. I chatted with a bot. Bot sent me to a supposed person. Person sent me to a phone number. Phone person claimed they'd be there "today". No time frame. Just "today". My house is a mess because I've moved everything out of the delivery path. I took the day off. I have to work tomorrow at 5:30am. Whether or not they eventually arrive "today", whether or not the install, haul off, and hot water heater is acceptable, I will never, ever shop here again. I budgeted time, money and considerable effort into goods and services I need, and they left me twist in the wind. read more

Came in to find a find a pressure washer. Went to the ryobi section, didnt see it. Asked someone who worked there that was near by and learned it was on the end cap. Lots to choose from. Then we realized we had no idea what any of the differences were so we found an associate. We hit the jackpot with our associate as she knew everything about them and was able to find a price that was in our budget while still meeting our needs. We got the thing home and found using it was easy and fun. Soon we had a weed free patio. Thanks home depot! read more

See all

Garden manager is rude and unsure of products in his own section. Some vendors that do not even work for Home Depot were much more helpful.

I've been here dozens of times over the years, er, decades. Surely I've reviewed it? Either my memory is off or Yelp pulls stuff. Anyway. It's a standard Home Depot. Huge quantities of pretty much anything you need. I prefer Lowe's, and occasionally Menard's, but sometimes this is handy. And it's good enough. Today we went for the kid's project, which they do monthly and I just found out about. Go early- before it starts- because they are very popular. Staff were not particularly helpful, but they were overwhelmed. Get your kit, go to the table (in the lumber section,) and get building. Baby K loved it. They built and painted a butterfly house. Plus you get to keep the apron, and get stickers, a pin, etc. A good hour or so for the kids, and they learn some basic skills. Three stars, both for the store for selection/service/prices, and for the kid's event, which wasn't all it could have been. But hey, it's free, and if you have kids, definitely go- they'll love it. read more

The only time you will get an employee to help you is at closing, and then they are breathing down your neck to get out. Their products are very limited and kind of basic, Menards, bigger selection from A-to-Z.. As someone in the building industry/design it can be very frustrating trying to find what you need to finish a project. Cons: Of all the several times I have asked a employee for help they zero knowledge for this industry. Guess they are just shelf stockers? Lowes-Knows Pros: cleanliness of store, sanitary restrooms, orderly, carts always available, and garden center normally well taken care of, not to forget, fast and easy, customer service return center. read more

I paid $80 for a delivery of lumber. Left to take a sick dog to the vet and the wood was delivered when I was gone. After talking with the driver and giving her instruction as to where to unload the wood, I thought we were all set. I was wrong. I came home and the delivery was left on the side of my driveway in a water runoff from the yard. I'm sure there will be excuses about trees or something else. I have had semi delivery and had no problems with trees or the turn-around that is 15 feet further down the driveway If you have Home Depot deliver, BE THERE. IT IS ONLY A WINDOW FROM 6am to 8pm. We all have 14 hours we can spend waiting for them to show up when they "have time." Should have rented a truck and had friends help. Now I have to spend the afternoon moving wood. Thanks for all the help Home Depot. Randy W read more

After 20 years I needed a new grill and Home Depot made it easy! Free shipping for my new 36" Masterbuilt charcoal grill. Very pleased and my son and I assembled it in under 4 hours. The price was right as well for a 36" grill!! read more

The Home Depot - Hardware Stores Near Me - Columbus, Ohio

Had a BIG paint order (11-5-gallon buckets) filled at this location ON A SATURDAY. What a great experience! I called and spoke to Lisa to make sure they had the quantity I needed in stock. They did and she put my name on them so they would still be there when I got there. I arrived about an hour later and it was all hands on deck in the paint dept. as the employees formed an assembly line. Teddy and Jaime put the heavy buckets on the counter and Lisa, Katie and Sylvie tinted and shook the buckets and then they were returned to Teddy and Jaime. Even the PPG rep Patrick helped out by serving customers while the team was busy. Teddy and Jaime then offered to load the buckets into my vehicle for me. Service with a smile from the whole team from start to finish. read more

Stopped in to the Appliances section of the store this afternoon looking for a new microwave that needs to be installed where our old one is located in the cabinets, so need to buy trim as well and hopefully have someone install for us. The employee working there told us "people don't really do that anymore" and we would have to go online to research the type of microwave we need and come back to him to then buy it. Really? You aren't there to help people find what they need? I went to your competitor and they were very willing to help us look at several options and get someone to our home next day to install. This is not the first time I have dealt with the lazy workers at this Home Depot location, but I promise you it will be the last. read more

Overall, 3 stars Tool Rental 1 star Trying to get these people on the phone is impossible. I called today to inquire about a tool rental, was transferred twice, then the 3rd time I was placed on hold for 5 minutes, only to have them come back and put the phone down so I could hear the conversation with the person in the store. After that they never picked up and I could hear a guy complaining about the customers and some website. I stayed on the line and was eventually hung up on. read more

This store has lost my buisness!!! I would give them no stars if possible. First, we picked out appliances in July told they would be in by the time we closed on our home in October. As Maury says, that was a lie. And yes I understand the state of the world but communication & good customer service is key, and they have neither! Second, when they finally arrived & delivered whoever brought them was suppose to set up, test to make sure they work & take the trash...we'll delivery did not test the dishwasher because they left a plug in so it wasn't draining! Thirdly they did not put Teflon tape around the washer connectors causing some water behind the connectors on the wall to have a leak...getting good help with employees that know what they are doing is a hot commodity now a days! Customer service was no better. I was told to call one number that transferred me to another number that yet again transferred me to another saying call this other number monday!!!! Thankfully my husband was able to fix these issues! He even pulled the frig out to make sure that was connected right!! They are a horrible place & unfortunately I shouldn't have been paid set up fees for the trash job they did. Not to mention them not even putting in my microwave for whatever reason! read more

You'll be hard pressed to find an associate with a smile on their face. And if you come near closing time, you'd better have your running shoes on. Right at closing time they turn off the light, go down to one register, and only leave one door open for you to get out. It feels like they are pushing hard for consumers to do online shopping and to stay out of their store. As a contractor who is in HD no less than 10 times per week, I've seen a definitive decline as a whole in their customer service and this location is definitely leading the pack. read more

I recently set up a commercial Pro account a Home Depot. What a mistake. I have spend a minimum of 20 hours and 10 trips to the store to get a credit for something that was returned over four months ago. The staff at customer service has been very friendly and tries to be helpful but the computer wont let them finalize the return. My recommendation....go to Lowe's! read more

Went to Lowe's first to buy my first washer and dryer, I felt mislead after finding out their "free next day delivery if in stock" was a lie. I was quoted more than a week out. All the rep said was "yes, our signs are misleading" I left and came to this Home Depot where I was helped by Mike to buy the same washer and dryer for less, and a 4 day earlier delivery date. He walked me through what I needed and what I didn't, gave me advice in the event of an issue with it, and let me know about the warranties. I felt confident and was happy to have found a kind rep who shook my hand and wished me well after a seamless purchase. read more

I was thankful for the help the young lady gave to me on 12/15 & 12/16 in the paint department. I had selected the swatch I wanted to have mixed, but the mixing system was down. So she took my phone number and texted me the next morning when the paint was ready for pickup Upon arriving there she apologized for the inconvenience I experienced, and asked the manager at the customer service to give me a discount for my inconvenience. He kindly gave me a 10% discount and checked me out at the customer service desk Excellent service with a goal to go over and beyond if need be to satisfy the customer Thank you Terence B. read more

Went in to spec and order new cabinets and a utility sink for my laundry room. A dusty old "designer" was upset and borderline angry that I dared to approach him to make an inquiry. "I'm going to have to save what I'm working on now!!... he snapped." I went to the Asst Manager (Susan) to explain how off-putting and customer uncentric dusty old bones in cabinets was. Susan smirked at me and almost laughed. I asked her what was so funny about alienating a loyal customer who has shopped there for nearly 20 years. No reply... just a smirk. Nice work Susan. read more

Terrible never buy an appliance from them!! Ordered dishwasher, paid for install and take Rolf away. DID not do this and refused to give my Money back when I complained and brought it back!!! read more

3 guys showed up to deliver my dishwasher, neighbors witness them drop it out of the truck. Then they broke my water shutoff valve. Week later a plumber came out and fixed that. A week later the guys came out to finish the install just to find the thing is broken coming out of the box. They followed that up with telling us we had to wait lit Monday to talk to anybody that can help fix this. By then two different departments contacted us without any solutions other than booking us another install date two weeks later. We accepted that then the very next day we were told that somebody on their end cancelled THAT appointment for reasons unknown. So we canceled the order and asked for a refund only to be told that can only happen once the new/broken dishwasher was picked up from our house...in two more weeks. Done w them. read more

Due to my current work requirements I am literally in this store 5 to 10 times a week. I think all HD' s are pretty much the same. They have plenty of check out help. The men's room is 4 out of 5 bowls. I once left my wallet at home and I was still short of making a purchase after scraping together all the change out of my truck. The check out gal gave me a dollar of her money to pay the bill. She later refused me paying her back for fear that someone would see me give her money. That's an employee. read more

I started ordering from Home Depot about a year ago. I've had no problems until recently I tried to order and it would not take my email. It would not take my cell phone number and that they could not find my account. I read the account number from the billing over the phone to the credit office and they still could not find my account. I tried the chat function that was a big joke and didn't even work. I tried the corporate office. They said they were connecting me with the supervisor. I waited one hour no supervisor wasn't able to talk to anyone. I called credit department and some guy told me that he wasn't able to get anything on my account but just to be patient and he'd get me hooked up. You know who he hooked me up withthe department that ask you how your call went he totally disconnected me and hooked me up with the surveys. Now, if you're the type of person that really likes stress then this is for you. I say you do not want to try and order anything off of Home Depot they only have a two star credit for a reason I know that I'm getting my credit card through a different store and I'm never using Home Depot again. read more

The reason I give this store high marks is because they are incredibly flexible when it comes to returns. If something breaks and you don't have original packaging, not a problem they will help you out. Because of this, we tend to make most of our large purchases here as we know we are covered If something goes wrong. Aside from returns, they usually have everything in stock and check out is a breeze. They have a decent plant selection in the summer as well as all sorts of mulch, bricks and outdoor needs. My only complaint is it's very busy so plan wisely during COVID time. read more

Every time I come to this store, I can always find a clerk or associate who is so extremely helpful. I've always received the best advice and encouragement about home and lawn projects I'm thinking about. For example-- my lawn has never been greener following the Home Depot workers advice!! And that's after ten years of paying and listening to lawncare companies. I'm so much happier after listening to the Home Depot associates. Thanks guys! read more

I was going to pick out flooring and didn't have a lot of time as I am a caregiver. The aisle was shut down as they were pulling some boxes off the shelves. Waited patiently and walked around a bit. Went back and stood against the gate that was left unlocked and angled in. The gentleman was still there just sitting on the forklift talking. He would not acknowledge but kept looking back at us. A few minutes later a lady came and asked if we could move. I said yes but could we know how much longer? At this point she seemed irritated and said it will take longer if we stand there. No one bothered to assist, they seemed to just want to antagonize and prove a point. Got flooring from Loews. read more

Terrible experience with Home Depot. Last appliance I will ever purchase from Home Depot. Sales person never told us this was considered a custom order because the refrigerator was not in the store to pick up. We were not allowed to use our military discount. Not the most ethical delivery staff dropped off my refrigerator and left. Doors were not on straight called immediately and they said they would have a service person come out the following Tuesday. I called the night before to verify the service person, on hold for 30 min. and said yes they would be there. They never showed up and I took a day off work for this!!! Called again and they told me there was no service call logged and now have to take another day off of work so they can fix the door on the refrigerator. What a circus!! read more

Like most guys, I'm not a big fan of shopping, but when it comes to Home Depot, almost nothing else compares. I think that most of us have experienced Home Depot one time or another, right? If not, you don't know what you're missing (or you just don't like taking care of your home!) Compared to the other big Home Improvement company (Lowe's), Home Depot wins hands down. I live near both of them and have always found what I'm looking for at Home Depot before I'll find it at Lowe's. Plus, the brand quality and pricing is usually better at Home Depot. To all the Home Depot staff in Gahanna: thank you...from the bottom of my house to the tops of my trees. Everywhere I look (inside and out), you've played a major role in improving my home. Thank you very much! read more

The Home Depot - Hardware Stores Near Me - Columbus, Ohio

This store has the WORST customer service. I returned a firepit on 10/22/21 and have yet to be reimbursed. I went to this store on 4 occasions to speak with their customer service and Manager and have yet to receive a refund. This store does not care about their customer!!! read more

It's Home Depot... it is what it is... I don't get the whole thing between them and Lowe's not being able to carry the same brands. Department stores don't seem to have that problem... This is quick and convenient... I just wish the store was layed out more user friendly. No two stores are the same wich makes it an 'adventure' to find stuff sometimes. And I'm tired of being told "I'm not sure, I don't work in that area..." All in all its where you go to get home stuff... but I have to say I do prefer Lowe's... its just that is place is more convenient for me read more

As with any Home Depot I've ever been in, their selection is average at best, it's a pain to find anything and their customer service sucks. I was pleasantly greeted when I walked through the door which threw me since I was expecting nothing from the service folks at Home Depot. I was thinking that maybe they are changing their company attitude towards customer service. I politely asked where I could find shelving, His answer was fantastic: "Down there" (pointing somewhere to his right). All the while he was turning away from us so he was barely audible. The guy I was with heard the employee mutter aisle 16 while he was turning away from us. So we wandered down to aisle 16. There was no shelving in aisle 16, or 15, or 14, etc. but we did find it after walking around for a bit in aisle 12. Their selection was poor as were their prices. Lowes it is I guess. read more

They have gotten a lot better with asking you if they can assist you. There is always someone walking around, so even if I dont look lost, I can find or reach something quickly. However, I am not a fan of the salesmen that walk around and posing as people who care about your shopping experience but really want to book an appointment to replace my wooden kitchen cabinets with vinyl ones. As long as that promotion is going on, I shall not make eye contact with anyone carrying a clipboard. Every time I've been there for any length of time this summer, someone has approached me asking if I am a homeowner. Not cool. Aside from that, I enjoy shopping here, and looking at the miles of possibilities covered in this store. read more

They fixed the military discount problem. I like that you can order things online and have them delivered to the back of your car outside. I wish that they would give the military discount for online orders. Spring in the garden center is mayhem. Many people available to help out during regular business hours, less in off peak hours. The idea of having a pro available to help you, only works during those peak hours. For the best visit possible, bring photos, measurements, or even the broken items that you need to replace. That will save you multiple visits. Have a plan, stick to the plan! read more

See all

This was my last trip to Home Depot ever. For the third time in a row, I walked around the floor looking for help for ONE item--Scott's Weed and Feed. After finding all the other Scott's products and weeding products, I went to the CS counter. He had no clue where it was, so he phoned someone to ask. He told me it was in aisle 27 or 28, fertilizers, way on the other side of the store. To no one's surprise, there was no aisle 27 on the other side of the store, so I walked all the way around to the far corner of the aisle I started in. There, in an aisle not marked. I found Scott's Weed and Feed in the corner. At no point did they offer an employee to take me there. Twenty minutes for one item. How does this huge store with no help remain in business? read more

I went into Store #3828 on Hamilton Rd to get a new washing machine. I was told that any changes to delivery must be made within 48 hours of delivery. Delivery was scheduled 1 1/2 weeks out and I called to reschedule delivery within 2 days of purchase. They continued to call with the wrong delivery date. Then, when they came on the correct day, they couldn't install because they wanted to hot/ cold nozzles changed out. I went to the store and was told I had to pay an additional $200 for that. Then, after waiting another week, I finally got my washer. I called many times to complain about the many issues. I was told Home Depot would provide a refund. There idea not mine as I wanted them to move me to the front of the delivery line. I went to the store and the manager, Chris, refused to provide the refund of $100 or so and walked off. I had to call the 800# again to get compensated for Home Depot's constant mess ups. I refuse to shop in this store anymore because the manager is horrible. read more

Not very focused on the customer. Every time I come in there are multiple employees standing around but not willing to help you. At least say "someone will be with you soon". read more

Great amazing service have everything I need I'm building a patio in the back of my house they gave me good prices for the wood nails screws and even the machines are used anytime I want to build something this is where I would go all the time read more

First off, I am not a fan of hardware stores. I'm not a do it yourself person. So I only go when I absolutely have to. That being said, we have always had wonderful service here. Employees will take the time to find exactly what we need without making us feel rushed. On our most recent visit we wanted to price window blinds. And of course ours needed to be special cut. The man working in that department actually remembered us from a previous visit which was nice. He spent time with us going over our needs and once we decided on what we wanted, he told us that he would call when blinds were ready. He actually called when we were pulling out of the parking lot! Great customer service. read more

Chain home store that carries just about anything you could think of for any home renovation. This store is well staffed with plenty of friendly faces that go way out of their way to help you find what you need. Never had a bad experience at this store and have recently bought a TON of stuff for a bathroom remodel! read more

Major props to this home depot. During the derecho of July 2012 where the immediate vicinity lost power for 8 days, this Depot stayed up and running, pulled all emergency necessities to the front and assisted with on-line ordering when elements were not readily available. People were nice even though it was scorchingly hot. Major kudos! read more

The best word to describe The Home Depot is inconsistent. I live just a few miles from this location and visit a few times a year to pick up maintenance items for the home or propane for the gas grill. Every single time that I go, one person impresses me by either going out of the way to greet or assist me. Unfortunately, during nearly every visit, I'm disappointed by an employee. Here is the most recent example. Last Saturday morning, I decided to purchase a second propane tank for the grill. I was having a few friends over and had a bad feeling I would run out of gas 1/2 way through grilling the chicken sausage. I parked the car and headed into the store. As soon as I stepped over the threshold, I was greeted. The employee had a huge smile on his face and seemed genuinely happy. I headed to the cash register where the lines were reasonable (1-3 customers deep). I waited just a few minutes and was then assisted by another exceptionally nice team member. I took my receipt and headed to the car. I pulled the car up to the curb in front of the propane tanks. There was a gentleman standing there dressed in the infamous Home Depot orange apron. I attempted to hand him my receipt and said I had just purchased a propane tank. With a mouth full of food, the employee pointed to his name tag and stated he worked on air conditioners and was just outside eating a snack. OK. I could have done without seeing his half chewed food, but I understand he wasn't the right person to help. Where the disappointment came in was his lack of offering to get me any assistance. I must have had a confused look on my face because he told me that I could just go inside and find somebody to help me. Ah, ok. I guess I can. Ignore the fact that my car is still running and blocking part of your sidewalk. I proceeded to turn off my car, lock the doors, and head back inside to seek assistance. Ultimately, I did get my tank of gas, but an offer of help from the cookie monster out front may have earned The Home Depot a fourth star. read more

We ordered carpet in May 2019 and installation was scheduled very timely and was installed. In August we found that the seam was separating and called home depot and they quickly scheduled a repair. The repair was done extremely poorly so they had to come out yet another time to trim the repair. When they did the trimming the cut it too short and not enough carpet was left to reach the wall. A supervisor had to come out yet another time and they determined that the carpet needed replaced. The came back an additional 4 times to finally get the carpet installed correctly. 3 times in a row they came back and the "new" carpet that they had ordered was too short for our space. We finally received a successful installation in late November. It took 4 months and over 6 trips (and 6 days off work) to get this repair job correct! read more