There are signs posted throughout the store regarding items that are on sale that do not scan…read moreproperly. Upon further review after purchasing the Libman items they left an expired sign up. I spoke with the manager Jeff Lynn and he refused to honor the price and give me the refund required. This has multiple times at this location and they are attempting to overcharge customers on an ongoing basis. Make sure to check your receipts as they are operating under an illegal bait under the Ohio Consumer Sales Practices Act. I have filed a complaint with the state and county.

We needed a house key copied and they were super fast and friendly. I would drive across the city…read moreto shop here.

Pretty standard small, local Ace. Good, friendly, knowledgeable service. Decent selection for such…read morea small building. Lots of different useful things for projects, and repair parts for assorted items. I found what I needed pretty easily. Then I got sucked into their clearance aisle, with unusual useful items, and got a couple. They had stuff for lawn care because it's that time of year, plenty of tools, and more. Small parking lot but easily accessible. Decent prices. I will keep it in mind for next time.

Really great neighborhood store. Joe was very helpful, as well as another woman who knew a lot…read moreabout plumbing. Great store and staff.

I really want to like this small locally owned shop. But unfortunately, because they are an ACE…read moreHardware affiliate, many of the products they sell are ACE brand. I have found those products to be very low quality, often breaking after only a season or two of normal use. Neither the shop nor ACE offer any warranty, referring the buyer instead to the manufacturer's warranty. On occasions when I've made a warranty claim, the manufacturers have simply ignored those claims.

Been meaning to come forever but it's just not on my usual routes (how often do I say that?) I was…read morenearby today. I kept hearing how good it was, and that's not hype- service was excellent, on two visits from multiple people. Selection is pretty darn good for a small local hardware store. It's not tiny, but it's not huge. Lots of options for each thing we needed. Bright and open, nicely arranged, tons of things you need- and don't, plenty of impulse buy stuff set around, so watch yourself. Prices for those, and in general, are maybe a little high, but the location will be handy for many people and you can avoid the hassle and gas use of going to a big box. This isn't just an old-school local store- it's better.

Great customer service. Will definitely use in the future. I came in to pick up an order I had…read moreshipped to the wrong Ace and was all mad at myself because I did that yet they were able to reset the lock for me and I didnt have to go to another place and it was cheaper here. Keep it up Ace.

I was in yesterday. I had been in a couple times before that, but yesterday, since I had to wait…read morefor a helpful employee call another Ace about pipes, I had a moment to wait & absorb the environment. The store was busy. All the workers were busy. But they all made sure to greet every customer & follow up with offers of help. The building's above 100 years old. It reminded me, while I was waiting, of the small town hardware shops my grandpa & I would hit when we needed supplies between roofing jobs. That was a great memory for me. Those background places in the past gather importance when folks are gone. Small shops navigate the big box waves through specialized products & good customer service. The folks here are doing great work!

Our bathroom sink faucet started dripping and we determined it was the cartridge going bad in it…read more We went to a local big box home improvement store and they immediately sent us to Schreiner Ace Hardware on High Street. They said that if you need a hard to find plumbing item that is where you go in town. We made our way over to the Ace on High Street. For their plumbing section we were directed to the back of the store. We were immediately greeted by an Ace employee that began to help us. He searched not only their in stock products, but he got a huge catalog out. I could tell that he knew his stuff. He even called in his plumbing mentor to see if between the both of them, if they could find our unique bathroom faucet cartridge. Ultimately we were unsuccessful, but now we know in the future where to go if we need help with anything plumbing related. Both the employees were amazing and I know they will be a great resource for us in the future with all our water leak needs!

This location is conveniently located for Clintonville and the OSU campus areas. It has a small…read moreprivate parking lot with several spaces, which is a huge asset around there. The store was a bit larger than I expected when first heading in, as it is longer than is immediately apparent. The aisles are loaded with the hardware supplies one would expect, and we had no trouble quickly locating the items we needed. The staff was very friendly and helpful.

I am really impressed with this store. They are one of the…read morefew, if not only ones, that replace windows in household frames... others tell you to buy new. And the employees! They are SO effecient and KIND! The one running the register warmly greated everyone while checking people out, and was effecient in taking orders. The store is really cool too. They have the little things that others don't carry.

Old school in a very good way. Twice I've looked for that part to fix a typical problem for a not…read moreso old unit. Been all over town, actually around two counties, even tried letting my "fingers do the walking." While the big box stores didn't stock what I needed there was Zettler's in it's old school, showing it's age kind of way, ready to help me!

My old Peachtree patio screen door needed new rollers. None in stock would work. Bruce researched…read moreinformation on a parts supplier (PWD Service in Pittsburgh) and contacted me. He removed my old rollers so that I could sent them in, re-screened the door at a reasonable price, and put the new rollers on when they arrived. Bruce and another employee carried the door out twice as I had initially taken it home. Many thanks to Bruce and Zettler!

5 star elite customer service from Steve! Anything I need I would go to him for help!read more

Handy when I needed help with a house project. Stereotypical old guy who knows what he's talking…read moreabout patiently talked me through it. Exactly what I needed, and at the big boxes you might get slightly lower prices but you're taking your chances with advice (not that there aren't some of these old guys there, too.) Access is wonky from most directions; be careful. All the staff were friendly. Selection is pretty good.

It seems to be permanently closed. Sign on the door and has hasn't been open for months.read more

Dave is the man over there! Always bending over backwards to find what you need. This is what I…read moreremember about the hardware stores in times past; and so hard to find these days.

I stopped in to get help with a wood staining project gone wrong. I got EXPERT advice! He took the…read moretime to not only pull the polyurethane and plastic mallet off the shelf for me. He also showed me exactly how to use my tools and products. I actually used a mallet for the first time in the store. This gave me the confidence to wield my mighty mallet alone at home. It's a small local business. It ridiculous to think they can price match Amazon, Lowe's or Home Depot. I always go to this location when I need help and I'm happy to pay a tiny bit more for my items. They guys really know what needs to be done.