Our bathroom sink faucet started dripping and we determined it was the cartridge going bad in it. We went to a local big box home improvement store and they immediately sent us to Schreiner Ace Hardware on High Street. They said that if you need a hard to find plumbing item that is where you go in town. We made our way over to the Ace on High Street. For their plumbing section we were directed to the back of the store. We were immediately greeted by an Ace employee that began to help us. He searched not only their in stock products, but he got a huge catalog out. I could tell that he knew his stuff. He even called in his plumbing mentor to see if between the both of them, if they could find our unique bathroom faucet cartridge. Ultimately we were unsuccessful, but now we know in the future where to go if we need help with anything plumbing related. Both the employees were amazing and I know they will be a great resource for us in the future with all our water leak needs! read more

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This location is conveniently located for Clintonville and the OSU campus areas. It has a small private parking lot with several spaces, which is a huge asset around there. The store was a bit larger than I expected when first heading in, as it is longer than is immediately apparent. The aisles are loaded with the hardware supplies one would expect, and we had no trouble quickly locating the items we needed. The staff was very friendly and helpful. read more

It's a fairly small place, as you'd expect, but with a decent selection. I came in because I needed a key copied and it was handy for me while running errands, but it is really nice to have a hardware store in this stretch, and would be great if you lived in Clintonville or on campus. Service was great. Prices were reasonable. I found parking right out front, on a weekday afternoon. I'll keep it in mind for next time I need to make a quick hardware store run. read more

Cant even lie when I saw the ups sent my packages here I was very confused. That's never happened before and I was worried something was wrong. I got a bit of relief as I walked to the door and did see a verified ups pick up site sign on their window. I walked in and was greeted with a smile and asked what I needed help with. I said I was picking up a package and directed to the back where they keep them. Another worker immediately came to help me and began the process of pick up. Everyone here was really friendly and ready to help. I picked up my packages with ease And all my worries went away. Definitely reccomend stopping here for tools or making it your UPS pick up site. read more

As corporate as the Ace franchise may be, there's something about shopping at Schreiner's Ace that makes you feel good inside. The store is simple to navigate, the prices are always competitive, and the staff here is knowledgeable and helpful without being pushy or sales-oriented. As the Ace slogan goes, this friendly North Campus hardware store truly is "The helpful place." Being situated in the middle of a very pedestrian-oriented neighborhood, location is everything for Schreiner's Ace. The days where you could walk a block or two to do all of your Saturday errands may be gone, but picking up a set of keys or the tools you need for a weekend project is still within the realm of possibility thanks to this store. It's obviously not even 1/8 the size of the Lowe's located a mile up Hudson, but when you take away all the lumber, kitchen sets, and appliances that the big box stores have to offer, Schreiner's still manages to stock just about everything you'd ever need. read more

Schreiner Ace Hardware - Hardware Stores Near Me - Columbus, Ohio

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Always friendly when I'm shopping and ready to answer any questions I may have. The previous homeowner had a cat and it seems the cat liked to claw at the window screens. I know it would be cheaper to do the screen replacements myself but I can't ever seem to find the time. $36 per screen and they have them ready for me within a few days. read more

Knowledgeable friendly and well provisioned they know what they're doing and are very good at it :)

I had such an unfortunate, and completely avoidable, experience at this ACE today. I work for an art gallery that is part of a local educational institution. We have a lot of options when it comes to purchasing but today we decided to go small, locally-owned and support this ACE. The store itself is fine. A fair amount of selection crammed tightly into a small space. We found what we needed and made the purchase. We dropped our heavy bags off at the car parked in the lot adjacent and ran quickly into the coffee shop next door. We were in there no more than 15 minutes (coffee shop can attest) and ACE had called to have our car towed. The only signage in the lot, which is painted on the parking curbs, says "ACE parking only". There is no time-limit signage or anything additional to indicate that if you patronize ACE and then do any other, even quick, shopping in the area that you will be towed. We spoke to the employees and explained we had been customers of the store no more than 20 minutes prior. We asked if there was anything they could do to help. The employees deferred to the manager. We spoke to the store manager "JC" (a.k.a. John as stated on his nametag) and he was so rude. Very dismissive. Totally unapologetic. Gave no indication of care that we had just patronized his business and with our purchases had used their parking lot. We left without much of a fuss, really just trying to get a grasp on the situation and understand why and how our car was towed. Waiting for a ride from a friend, we began talking more and decided to try to talk to JC (John) again or at least ask for his business card to follow up. We waited politely in the store for him to finish helping a customer. He went to the back and didn't return until another employee paged him for us. When he got to the front, JC (John) escorted us outside to speak (in a bit of an aggressive manor, but okay, fine). We very calmly asked questions just to clarify the situation and understand why, if we were customers of their business, we were still towed. He stated that because we were not in the store at the time we were towed, it was completely fine (both legally [which is true, yes] and ethically). We asked why it was not okay, "were we inhibiting other customers from parking in one of the 18 spots?" JC (John) said that was beside the point (not really answering the question, knowing we were the only car in the lot at the time). After that he said he had nothing left to say and stormed inside. We remained calm and simply inquisitive the whole time. Willing to listen to JC's (John's) responses and trying to understand the situation. We were perfectly willing to secede that yes, at the time of towing we were not in the ACE store, etc. But, JC (John) never answered any of our questions directly and his body language, with wild, big movements, and aggressive tone of voice were so offensive and unnecessary. Luckily, the store employee who paged him for us was able to provide us with his business card as well as the owner's card. We will be contacting the owner directly to file a complaint both about the towing issue and the store manager's behavior and response. Additionally, the 4 Schreiner ACE hardwares (High St, Parsons Ave, Grandview and Worthington) have lost all of our future business. read more

There is something about this location that draws me to it. I know one big factor is the layout. It has this very cozy kind of atmosphere, despite being a hardware store, that is unlike most places you'd visit. It is a multilevel space, and they really cram in the products. It has an earthy/woodsy feel whereas big box places like Lowe's or Home Depot have more of an industrial feel. There is off-street parking so if you're driving here, you don't have to park on the street. The customer service has always been stand-out. Helpful, attentive and knowledgeable. read more

I wandered in with what I thought would be a fairly simple request. I needed some 31" x 7" shelves cut for something in my house. However, the people here informed me that they couldn't cut that particular board size. I thought that was kind of weird, but whatever. I then asked them where I could go to get this taken care of, and they suggested Lumber Liquidators. Ok, it's another fifteen minute drive and in the opposite direction of home, but whatever. I need to get this done. Nope. Turns out Lumber Liquidators only works with hardwood floors. Admittedly, the name is a little deceptive, but it's not their fault that the employees at this particular Ace don't actually know what they're talking about or how to give useful advice. The most frustrating part is, had they said nothing, I probably would have just gone to the other Ace further up the road, and I probably be sitting here watching the stain dry on my bathroom shelves. Which leads me to this point: if your employees not only fail to help but lead me to waste forty-five minutes driving, I'm not going to come back to your business. read more

My go-to. The staff always greets you upon walking in, especially when you have the "Oh, dear god, what have I stepped into. I know nothing about hardware!" It is easy-peasy to find anything in the store, especially with the staff assisting you. Not to mention it's any easy COTA ride to get to. Just get off @ High/Hudson. Driving? Don't fret - parking is on the right side of the building in the alley! I have made keys here, bought stuff to tape up a broken car window, and just simply looked around in fascination of stuff I have no idea what it's used for. Oh, and did I mention they offer free coffee at the front desk? Nothin fancy, but still, how nice. read more

Simply HORRIBLE! Called ahead, described what I needed. Was assured they had it Drove over, had a attendant refer me over to "aisle 17" whIle we were standing in aisle 17!! Went to another attendant who contacts the first idiot who then wasted my time in a hopeless meandering about the aisles DO NOT WASTE YOUR TIME WITH THESE PEOPLE! read more

I have used this ace over 100 times in the last ten years and have never had an issues with the service, advice, friendliness, hours, policies, or parking. I don't go to a taco place and ask for pizza, when I go to a hardware store I go to get hardware. Majority of employees have been there for decade(s) and they know their inventory, business, and customers. While their younger college ages hires may not know as much as the vets, I have yet to see one give bad advise because they defer to vets. They will special order and take returns from other stores and online. This store has more knowledge with 15-20 employees than Lowe's does with over 100. read more

Another reason to buy local. I needed to rent a chain saw. I called Lowes who told me they rented chain saws. After I arrived at the store I stood in line at the service counter for 20 minutes while the one person at the SERVICE counter answered phones ,took returns and rented tools. When it was my turn they informed me they did not rent chain saws. He said he did not know who answered the phone. No sorry or any concern.. I headed over to my local ACE hardware. Not only did they rent chain saws, but they were quick and very friendly. The following day My wife had an emergence surgery so I did not get the opportunity to return the chain saw. When I mentioned why I did not return the saw within 24 hours, they not only appeared concerned for my wife but they only charged me for a one day rental. Lowes waisted 1hour of my time and could care less. Ace respected me as a customer. ACE will always be my first stop for any hardware needs... read more

This is the best store for plumbing supplies in the city if the wholesalers can't help you. Also their customer service is excellent. It's a little hard for me to get to them, but knowing they'll very likely have what I need and will be very helpful with my questions or problems almost always makes it worth the trip! read more

Rented a carpet cleaning machine and it was extremely filthy and it was obvious that it hadn't been cleaned probably in years. Completely disgusting! I got the impression that every time a customer used it and returned it, they just threw it in the corner and forgot about it, then rented it again... and so on and so forth. I've had good experiences buying miscellaneous tools and stuff here, but the carpet cleaning rental was truly the pits. read more

Nice for the basics when you don't want to go to a large store like Lowes or Home Depot. I can usually find what I am looking for in a few minutes. The customer service is great, some of the items are over priced like a 4 pk of Charmin about $3 for the little rolls. Most of the Hardware and paint is a fair price. When they have a sale it is a good sale. They also send out great coupons if you are on the rewards program. It helps also that it is in walking distance. I love it. read more

Went by the 5th Ave location today. Was told by the register clerk that I'd have to hand over my backpack as they'd "had some theft there lately". I'm a 54 year old man, for goodness sakes. I'll not be going to this or any other of their stores again. read more

Don't think I've ever walked in without them offering to help me find something. Ever courteous, ever knowledgeable, and great to have nearby when I realize I need an anchor bolt for something. Well-rounded selection of tools, electrical, plumbing, and other hardware necessities. read more

Typically a great store, but I just got promptly kicked out of the store because I must have walked in a few minutes before they were closing (6pm) and was obviously taking too long. I looked at my phone on the way out and it was 6:03pm. I was also pointed in the direction of snow shovels when I said that I was looking for a shovel. It's April. If I wanted this kind of poor customer service I would've just gone to Lowe's. read more

Thanks for the help! We were looking for a part for our faucet handles and we looked at three other places before going to this store. Although they didn't have the part we needed, they sent us to the right place. I appreciate it when employees at a business go above and beyond even if it doesn't mean direct dollars at that time. It just means we will come back for something later to show our thanks :) read more

The selection is pretty specialized and seasonally dependent (which is understandable given the smaller size than big box store hardware stores. The staff is very friendly and knowledgeable and even helped us to load up 12 bags of soil into our car. This is agreat local business with reasonable prices read more

While this isn't store isn't as large and doesn't have the selection of a Lowe's or Home Depot, it definately has it's advantages. First is it's location: there aren't any other hardware stores on high street or as easily accessable via COTA as this one. Second, as an Ace Hardware affiliate, it really is "The helpful place." The clerks aren't intrusive, but if you have a question they're right there, with useful ideas and information on how to complete your project. Worth your patronage. read more

I am a professional handyman and have been working in Marion and German Village recently on a few projects. I have spent well over $300 at the parson ave store In the last two weeks. I went in today to have them shake a can of my customers paint and they said NO! I was flabbergasted, I thought the Mngr was kidding me, nope!!!! Now that is nowhere near quality service, that's BS. Good luck with that attitude, you won't see me or my money again!!! read more

The service was great. Always has been when I go into there. the only fault that I have is a associate named Mark. He is very dirty, and his nails are awful. As a business owner myself, I would never allow someone that looks like him to work in my store. There should be standards, even if he isn't handling food, no one wants someone with his dirty, cut up fingers touching anything that I may purchase. read more