Great customer service. Will definitely use in the future. I came in to pick up an order I had…read moreshipped to the wrong Ace and was all mad at myself because I did that yet they were able to reset the lock for me and I didnt have to go to another place and it was cheaper here. Keep it up Ace.

I was in yesterday. I had been in a couple times before that, but yesterday, since I had to wait…read morefor a helpful employee call another Ace about pipes, I had a moment to wait & absorb the environment. The store was busy. All the workers were busy. But they all made sure to greet every customer & follow up with offers of help. The building's above 100 years old. It reminded me, while I was waiting, of the small town hardware shops my grandpa & I would hit when we needed supplies between roofing jobs. That was a great memory for me. Those background places in the past gather importance when folks are gone. Small shops navigate the big box waves through specialized products & good customer service. The folks here are doing great work!

Handy when I needed help with a house project. Stereotypical old guy who knows what he's talking…read moreabout patiently talked me through it. Exactly what I needed, and at the big boxes you might get slightly lower prices but you're taking your chances with advice (not that there aren't some of these old guys there, too.) Access is wonky from most directions; be careful. All the staff were friendly. Selection is pretty good.

It seems to be permanently closed. Sign on the door and has hasn't been open for months.read more

I really want to like this small locally owned shop. But unfortunately, because they are an ACE…read moreHardware affiliate, many of the products they sell are ACE brand. I have found those products to be very low quality, often breaking after only a season or two of normal use. Neither the shop nor ACE offer any warranty, referring the buyer instead to the manufacturer's warranty. On occasions when I've made a warranty claim, the manufacturers have simply ignored those claims.

Been meaning to come forever but it's just not on my usual routes (how often do I say that?) I was…read morenearby today. I kept hearing how good it was, and that's not hype- service was excellent, on two visits from multiple people. Selection is pretty darn good for a small local hardware store. It's not tiny, but it's not huge. Lots of options for each thing we needed. Bright and open, nicely arranged, tons of things you need- and don't, plenty of impulse buy stuff set around, so watch yourself. Prices for those, and in general, are maybe a little high, but the location will be handy for many people and you can avoid the hassle and gas use of going to a big box. This isn't just an old-school local store- it's better.

There are signs posted throughout the store regarding items that are on sale that do not scan…read moreproperly. Upon further review after purchasing the Libman items they left an expired sign up. I spoke with the manager Jeff Lynn and he refused to honor the price and give me the refund required. This has multiple times at this location and they are attempting to overcharge customers on an ongoing basis. Make sure to check your receipts as they are operating under an illegal bait under the Ohio Consumer Sales Practices Act. I have filed a complaint with the state and county.

We needed a house key copied and they were super fast and friendly. I would drive across the city…read moreto shop here.

Out of stock for what I was looking for. Was the closest place. Still lots of other items. Can't…read morecomplain too much. Had to find someone to help me look for an item and the guy was helpful and friendly.

If you're looking for personal and knowledgeable service, this store is for you. Also great when…read moreyou need to pick up a single item and don't want to traipse through a big box store.

We go to Zettlers because it's local. We are frequent customers. I'm working on a project and I…read moreneeded a can of white spray paint. I sent my husband the twenty minute drive down to zettlers and he purchased a can of DoIt spray paint. The can would not spray no matter what we did to try to find a resolution. So I sent my husband back today to exchange it for another can and the manager (Jordan) refused. He fiddled with it for a few minutes and was able to get it to spray. My husband understanding how important this project was for me to get it finished today, went ahead and purchased another can of paint ($17) because he knew if he came home and I couldn't use the original can of paint I was going to be upset. So when my husband got home and explained the situation I was dumbfounded. I called the store and talked to Jordan who again refused to exchange the can of paint. He basically said there's no way he could resell it so he wasn't taking the loss. He ssmaid he was able to get the can working. I tried to use the can and it took everything i had to make our spray. He also told me that the owner Mike would tell me the same thing and that the owner would also not exchange the can of paint. Now I know from experience working in customer service that the last thing a manager should do when you have an upset customer is to tell the customer that the owner would not do anything different. The last thing a manager should do is to not find a resolution for the customer. A simple exchange was all we wanted. Instead we are out over 2 hours plus the$5 can of paint that basically went in the trash and the additional $17 we spent for a working can of paint. Beyond disappointed. The teenagers that work at this store always treat is with respect, Jordan could take some lessons.

Customers, watch prices as they appear at checkout - OR - check your receipt carefully before…read moreleaving the store. Yesterday afternoon I purchased $145.+ of merchandise that included two "Yeti" brand, insulated metal cups marked as $21. each. This price was less than I had seen elsewhere. When I arrived home two hours later, I noticed the receipt reflected I had been charged $25. for each cup. I called the store and spoke to (I believe) the same employee that had checked me out. They confirmed the $21. displayed price. Today I drove back to Powell to clear this up before it became dated. The clerk and manager became involved, explaining the displayed price was incorrect. I didn't expect to get a free cup, or anything. Given I called a couple hours after the purchase to confirm the displayed price, drove back to Powell this afternoon to be told, "That shouldn't have happened," no apology, no offer to get one cup at the displayed price of $21, and pay $25 for the other...nothing. It's not that I couldn't afford to pay the additional $8., it was the lack of consideration for the effort, time and distance that irritated me. I returned both items and will get them somewhere else for $25., or more. I've been shopping at Zettler Hardware for four years. Prices are generally higher, but I feel it's worth it because of (usually) better customer service. Zettler, you can do better.

Our bathroom sink faucet started dripping and we determined it was the cartridge going bad in it…read more We went to a local big box home improvement store and they immediately sent us to Schreiner Ace Hardware on High Street. They said that if you need a hard to find plumbing item that is where you go in town. We made our way over to the Ace on High Street. For their plumbing section we were directed to the back of the store. We were immediately greeted by an Ace employee that began to help us. He searched not only their in stock products, but he got a huge catalog out. I could tell that he knew his stuff. He even called in his plumbing mentor to see if between the both of them, if they could find our unique bathroom faucet cartridge. Ultimately we were unsuccessful, but now we know in the future where to go if we need help with anything plumbing related. Both the employees were amazing and I know they will be a great resource for us in the future with all our water leak needs!

This location is conveniently located for Clintonville and the OSU campus areas. It has a small…read moreprivate parking lot with several spaces, which is a huge asset around there. The store was a bit larger than I expected when first heading in, as it is longer than is immediately apparent. The aisles are loaded with the hardware supplies one would expect, and we had no trouble quickly locating the items we needed. The staff was very friendly and helpful.

Everytime I go to this Lowe's everyone is very helpful. Most of the time I find exactly what I need.read more

I bought 20 feet of wire at a price of $ 133 . I need another that did not have and told me to go…read moreto a electric store down the road, i went there and got the part i needed, then asked them what they see the wire for it came to $ 42. I went to take back the wire to Lowe's in Heath they would not refund me the money because they said that have a policy they can't take back cut wire. The funny thing is they had an area where they were selling cut wire, so at some time someone got a refund. I said I was done with them and would be going to Home Depot, they don't care, and I do spend quite a bit of money in the last few years.

Wish I could write 0 stars. I was just in the store looking for security screws bites tips. When I…read morecouldn't find them I went to a desk for help as I also needed to order $2700 worth of binding screws foe a commercial project. The lady who i found out later is the manager was down an isle where she seen me standing patiently for at least 5 minutes. As she came out to me another employee was walking up with another customer. Before she acknowledged them she greeted me with"has one of the guys helped you yet?" I clearly said no. Then the employee said something and without saying anything else she walked away to help him. My 5 minutes patiently meant nothing. I assumed the other employee may have helped me but he followed them. 2 people helping 1 customer when I was waiting patiently to spend almost $3000. Regardless I am shopping elsewhere for sure for now on. Oh by the way when I complained she said she thought I said no to her question which I did but she said her question was do you need any help? Clearly wasn't what she said. And I was standing there for 5 minutes or more facing behind the counter. Noone that doesn't need help stands there looking aimlessly at nothing.

Always excellent service. Everyone here is friendly and helpful. It's my go to place for my…read morehousehold needs.