We lost our lake house and all furnishings in a direct hit from a major tornado. John was very…read morehelpful in assisting us with replacing our outdoor furnishings, and the selection and furniture quality is excellent. John coordinated with our construction schedule and arranged for excellent out of county delivery.

Echoing the customer service remarks made by Jim B. in 2017. Customer service hasn't improved in…read more2020. My husband and I are looking to invest in Amish outdoor furniture. Outdoor Living carries Berlin Gardens, which is the brand we want to purchase. We've done our homework and had a couple questions. We called several times, each time the calls went directly to voicemail. We made a special trip to the location this past Saturday, 10/24. The sole gentleman working was with a customer, which we completely understand. After milling for a while, we were finally greeted and told if we leave our name/number/email in their 'book', he would get back to us within the hour. It's now 4 days later and still no follow up. We make it a point to support small businesses especially those run by our veterans. However, we also believe in good old fashioned customer service, therefore our hard earned money will be used to support another small business. Cindy E., Lewis Center, OH

Just to let you know, the staff at Scioto was very friendly and helpful to me from the minute I…read morewalked in. I explained what I wanted and what was important to me and the sales guy gave me a bunch of advise and helped educate me as to what he had on the floor and why they sold them. I liked a certain tub for the features and price range. It got delivered within the time frame it was promised, and the install guys were friendly and helpful as well! I don't make big purchases like this often, so I was a bit nervous about how it would all come together, but things all fell into place nicely and I couldn't have expected it to go any better! Thanks Scioto Valley! When I'm ready to buy more fun stuff, I'll be visiting you again! Jeff B. : )

This review is for the PARTS DEPT.... I had ordered some head rest and Bullfrog made a mistake…read morethat cost Scioto Valley and thats to bad but was all on Bullfrog. Howard had the right part # , Right Hot Tub , Verified with Serial Number and they still sent the wrong ones. Thats where Howard stepped in and ordered head rest for an A series and they fit Perfect. Problem is I have a R series Hot Tub . Bullfrog put a A series headrest on a R series Hot-tub..3 trips to Scioto Valley from Reynoldsburg but Howard made it good and that kind of Customer service deserves recognition for turning a unhappy customer into a Very Happy customer..Thanks Howard

Matt, the owner of 9 Trees, knowingly had his crew work install a gas line and electricity in our…read morepatio without permits or inspections. We had multiple gas line code violations that could have harmed our family.  Matt did not own any of his mistakes nor apologize for any of them. Matt's resolution to my information that we had code violating fixtures on the gas line his company installed was to send the same plumber that installed the code violating fixtures to replace them and circumvent having permits and inspections. I paid to fix our gas line with permits and inspections - additional code violations were discovered during this process on our gas line and the City of Dublin discovered that the electricity that was run to our pergola was also installed without a permit or inspection. Matt paid for our electrical permit and inspection after the City of Dublin contacted him about it. Perhaps I should have gone straight to the City of Dublin about our gas line and Matt would have paid for the permit, inspection and plumber to fix the job properly. In the end, we have a beautiful patio with a gas fire pit and electricity on our pergola and everything has been inspected and is now up to code. But, I would not recommend this company because Matt did not complete his work, from our perspective, above the board - skipping on permits and inspections. And he is not an owner who takes responsibility for his actions.

Their truck backed into our front tree causing a large 6 foot branch to fall down. We have it all…read moreon camera. They never picked it up or came back for it so we called to let them know what had happened. We explained the tree was in our front yard but it was planted by the city. The guy proceeds to tell us that the tree is property of the city then so we need to call the city to come pick it up. Total disregard for other people's property.

People had told me never to custom order from Loew's but we like their bath vanities, and the sales…read moreperson did a fine job of designing what we needed for a remodeled master bath. Now we are almost two months waiting for delivery of two standard vanity units plus some trim. They are weeks past their stated delivery time, and they have no clue as to when the units might arrive. And they don't know where the materials are! Customer Service can only refer back to the store, which has no better info than the app, which is great for placing orders, but crap for follow up. I am regretting the $6,000 I spent on appliances and these vanities. Will only go back for hand tools, and there is an Ace Hardware much closer to my home. Robert Steven Johnston

Before you buy something from Lowe's expecting they will install it, ask. They told us Lowe's…read moreinstalled garage door opener's. Instead they outsource their install's to Angi Services. We are left with a broken garage door opener, unable to use the garage, and Angi services wants us to hire a professional to fix their botch. They will then repay us our costs. Mean while we are paying interest on the installation fees, they are not included on the six months same as cash. This was also not disclosed to us. Lesson learned. Avoid Lowe's at all cost!

I really want to like this small locally owned shop. But unfortunately, because they are an ACE…read moreHardware affiliate, many of the products they sell are ACE brand. I have found those products to be very low quality, often breaking after only a season or two of normal use. Neither the shop nor ACE offer any warranty, referring the buyer instead to the manufacturer's warranty. On occasions when I've made a warranty claim, the manufacturers have simply ignored those claims.

Been meaning to come forever but it's just not on my usual routes (how often do I say that?) I was…read morenearby today. I kept hearing how good it was, and that's not hype- service was excellent, on two visits from multiple people. Selection is pretty darn good for a small local hardware store. It's not tiny, but it's not huge. Lots of options for each thing we needed. Bright and open, nicely arranged, tons of things you need- and don't, plenty of impulse buy stuff set around, so watch yourself. Prices for those, and in general, are maybe a little high, but the location will be handy for many people and you can avoid the hassle and gas use of going to a big box. This isn't just an old-school local store- it's better.

Salesperson was very helpful. The delivery process was amazing. I was kept informed of every step…read moreof the delivery process. The delivery guys were very professional and did a great job of bringing the bed into the house. Also very personable. The bed I purchased for my granddaughter was much higher quality than I even thought it would be. I am very satisfied with the whole process!

We had a great experience with our shopping here! We have purchased in the past and will purchase…read morein the future. No pressure and we were promised a delivery date and everything was on point! We would recommend shopping here.

I used Laurie Mechanical for a stove issue I was having. They did a great job and communicated well…read morethrough out process. I would use them again I really enjoyed their upfront pricing. That took away not knowing what to expect.

I patiently waited over a week for the service person to arrive and reached out several times. All…read morethe repair companies are booked days in advance. I reached him and he apologized on Thursday. We booked for Friday, he again, did not call or show up. I do not recommend this company if you have an emergency service need. Unfortunately, because it's my primary refrigerator and my kids are home for the summer, so it was filled with food, I took time away from my work. Since he did not show up, I had to throw away food and will receive no compensation for the lack of service. Please do not use this company.