I stopped here before the Memorial Day weekend to get the propane tank for my grill checked out. He…read moreweighed it and said it was about 1/3 full which would be an hour or two of grilling. I mentioned the tank was at least 10 years old. He noted the tank was at or past the expiration date. He recommended I use it over the weekend and exchange it for a new one then bring the new tank for refills.

Just a FYI: On Friday's Specialty Gas House on Indianola…read moregrills out burgers with all proceeds going to Honor Flight. DELICIOUS burgers!!! $5.00 donation gets you a burger, chips and a drink. What a wonderful way to help veterans and Honor Flight!!

We lost our lake house and all furnishings in a direct hit from a major tornado. John was very…read morehelpful in assisting us with replacing our outdoor furnishings, and the selection and furniture quality is excellent. John coordinated with our construction schedule and arranged for excellent out of county delivery.

Echoing the customer service remarks made by Jim B. in 2017. Customer service hasn't improved in…read more2020. My husband and I are looking to invest in Amish outdoor furniture. Outdoor Living carries Berlin Gardens, which is the brand we want to purchase. We've done our homework and had a couple questions. We called several times, each time the calls went directly to voicemail. We made a special trip to the location this past Saturday, 10/24. The sole gentleman working was with a customer, which we completely understand. After milling for a while, we were finally greeted and told if we leave our name/number/email in their 'book', he would get back to us within the hour. It's now 4 days later and still no follow up. We make it a point to support small businesses especially those run by our veterans. However, we also believe in good old fashioned customer service, therefore our hard earned money will be used to support another small business. Cindy E., Lewis Center, OH

This review is for the PARTS DEPT.... I had ordered some head rest and Bullfrog made a mistake…read morethat cost Scioto Valley and thats to bad but was all on Bullfrog. Howard had the right part # , Right Hot Tub , Verified with Serial Number and they still sent the wrong ones. Thats where Howard stepped in and ordered head rest for an A series and they fit Perfect. Problem is I have a R series Hot Tub . Bullfrog put a A series headrest on a R series Hot-tub..3 trips to Scioto Valley from Reynoldsburg but Howard made it good and that kind of Customer service deserves recognition for turning a unhappy customer into a Very Happy customer..Thanks Howard

Our pool was installed 7 years ago. It wasn't until now that I found out the installation was half…read moredone. It started with the bracket showing on the bottom thru the liner. You could feel them on your feet. Then the pool went empty. I got a hold of a guy to put the new liner in and he said where's the cove for the bottom. Well guess they did not install a cove. That caused the bottom to expand over time. Then move the sand which caused the bracket to cut into my liner. This will cost me $2500 because of their laziness.

Matt, the owner of 9 Trees, knowingly had his crew work install a gas line and electricity in our…read morepatio without permits or inspections. We had multiple gas line code violations that could have harmed our family.  Matt did not own any of his mistakes nor apologize for any of them. Matt's resolution to my information that we had code violating fixtures on the gas line his company installed was to send the same plumber that installed the code violating fixtures to replace them and circumvent having permits and inspections. I paid to fix our gas line with permits and inspections - additional code violations were discovered during this process on our gas line and the City of Dublin discovered that the electricity that was run to our pergola was also installed without a permit or inspection. Matt paid for our electrical permit and inspection after the City of Dublin contacted him about it. Perhaps I should have gone straight to the City of Dublin about our gas line and Matt would have paid for the permit, inspection and plumber to fix the job properly. In the end, we have a beautiful patio with a gas fire pit and electricity on our pergola and everything has been inspected and is now up to code. But, I would not recommend this company because Matt did not complete his work, from our perspective, above the board - skipping on permits and inspections. And he is not an owner who takes responsibility for his actions.

Their truck backed into our front tree causing a large 6 foot branch to fall down. We have it all…read moreon camera. They never picked it up or came back for it so we called to let them know what had happened. We explained the tree was in our front yard but it was planted by the city. The guy proceeds to tell us that the tree is property of the city then so we need to call the city to come pick it up. Total disregard for other people's property.

Before you buy something from Lowe's expecting they will install it, ask. They told us Lowe's…read moreinstalled garage door opener's. Instead they outsource their install's to Angi Services. We are left with a broken garage door opener, unable to use the garage, and Angi services wants us to hire a professional to fix their botch. They will then repay us our costs. Mean while we are paying interest on the installation fees, they are not included on the six months same as cash. This was also not disclosed to us. Lesson learned. Avoid Lowe's at all cost!

I am not sure about 10% off for veterans. 10% of $150.00 is not $1.70…read more Thanks for the gesture, but I will save the aggravation next time. I didn't join the army in 1987 for future discounts anyway. God bless.

I really want to like this small locally owned shop. But unfortunately, because they are an ACE…read moreHardware affiliate, many of the products they sell are ACE brand. I have found those products to be very low quality, often breaking after only a season or two of normal use. Neither the shop nor ACE offer any warranty, referring the buyer instead to the manufacturer's warranty. On occasions when I've made a warranty claim, the manufacturers have simply ignored those claims.

Been meaning to come forever but it's just not on my usual routes (how often do I say that?) I was…read morenearby today. I kept hearing how good it was, and that's not hype- service was excellent, on two visits from multiple people. Selection is pretty darn good for a small local hardware store. It's not tiny, but it's not huge. Lots of options for each thing we needed. Bright and open, nicely arranged, tons of things you need- and don't, plenty of impulse buy stuff set around, so watch yourself. Prices for those, and in general, are maybe a little high, but the location will be handy for many people and you can avoid the hassle and gas use of going to a big box. This isn't just an old-school local store- it's better.

We purchased furniture in November 2024 and reported visible delivery damage immediately, including…read morecracks in a bed frame. Despite documented follow-ups, the reported defects were never fully resolved. The bed has since collapsed under normal use. We are pursuing formal resolution. We recommend carefully inspecting all items at delivery and clarifying how service requests are handled before purchasing. Will never buy from this store again.

Frank, the sales associate was good and it was a 'no pressure' sales event. We left feeling…read moreconfident...until it was time to take delivery of the furniture. The first delivery of a new bed and two nightstands included a broken footboard and a broken nightstand. After waiting 3 weeks for replacements, the new footboard was broken and never made it off the truck. After FINALLY getting a customer service agent to schedule a 3rd delivery attempt, we were offered a $160 gift card (on a $3,000 purchase). This place is insulting. I can understand that the continued defects are caused by the manufacturer but that should give anyone a sense of the quality they can expect from the sources Ashley uses.

I used Laurie Mechanical for a stove issue I was having. They did a great job and communicated well…read morethrough out process. I would use them again I really enjoyed their upfront pricing. That took away not knowing what to expect.

I patiently waited over a week for the service person to arrive and reached out several times. All…read morethe repair companies are booked days in advance. I reached him and he apologized on Thursday. We booked for Friday, he again, did not call or show up. I do not recommend this company if you have an emergency service need. Unfortunately, because it's my primary refrigerator and my kids are home for the summer, so it was filled with food, I took time away from my work. Since he did not show up, I had to throw away food and will receive no compensation for the lack of service. Please do not use this company.

I had an automotive paint project I needed help with. Sherwin-williams made up the matching paint…read morecolor and helped me select the proper primers for the different materials and the clearcoar. I have great confidence that this project will turn out beautifully.

I hired someone to paint my living room and I offered to pick up the paint. He told me he had a…read morediscount at SW so I made my first visit to this location, which is super close to home. A female associate was working the counter, and I told her what I needed. She was very efficient by typing in my order and the painter's info. I had a paint swatch from Lowe's and she told me they had that color in their system, easily matched. Within 10 minutes, I was out the door. She had my 4 gallons in a box ready to go. Another customer behind me even offered to carry my purchase out to my car for me. Excellent service!