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Creative Paints

4.0 (1 review)
Closed • 7:30 am - 5:00 pm

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8 years ago

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Sherwin-Williams Paint Store

Sherwin-Williams Paint Store

(5 reviews)

$$$

I am writing this email to express my deepest disappointment in Sherman-Williams. My name is Shay…read moreAbusido and I am the co-owner of Columbus Luxury Remodeling LLC. On Saturday February 3rd of 2024 I sent in one of my contractors to the Sawmill, Ohio location and he purchased $461 of primer and paint. He was given the wrong color and returned to the store to fix this issue. The clerk said it wasn't her fault, that the Sherman-Williams catalog is wrong and she refused to correct the problem. He was told he needed to leave or else the police would be called because he demanded she fix her mistake. The clerk then proceeded to say she felt uncomfortable and since there wasn't a manager on duty she would not do anything. Unbelievable! My contractor left the primer and color inside the store, went out to his car and called me. I proceeded to call the police myself. When the police arrived, the employee continued to blame the machine and said she wasn't authorized to fix the color or refund the product. She admitted to giving the contractor the wrong color but refused to fix the issue. For many years I have been sending my contractors and sub contractors to Sherman-Williams for all our paint needs. My company, my contractors and sub contractors are all extremely disappointed at the way this was handled. There is no excuse for this kind of outrageous treatment of a paying customer. I demand a refund and an explanation! Something must be done to resolve this issue and to make sure it doesn't happening to anyone else. I can be reached at columbusluxuryremodeling@gmail.com or by cell phone at 614-323-4115. The clerks name was Amanda, transaction #8435-7 with an exact total of $461.14.

This location mixes colors wrong all the time. It's happened to me on at least 3 occasions here. I…read moredon't know if their computer malfunctions or what, but avoid this location. Stick to the SW on Hospital Drive.

Creative Paints - paintstores - Updated May 2026

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