Lowe's does not take care of their customers properly and their managers are absolutely terrible especially at the southwest Columbus store. They are the worst I've ever seen in my life. They make sure you will not stay as a customer and even when I called corporate, they said that they were going to call me back with a resolution because the manager was not taken care of me at the store.. Of course they never called back and I will never shop at Lowe's again and I will encourage every single one of my family members and every single person on social media to never work with them again because they do not care about retaining customers at all. I used to really like Lowe's but now they're just a bunch of snakes and just trying to pull a fast one on people and that's all they are if I could've left a zero star I would've left a zero star. read more

Had to pop into Lowes last minute to pick up some supplies I had forgotten for the project I was working on, Knowledgeable staff well laid out easy to find what I was looking for. Price was consistent with other DIY stores read more

I made an order on August 10 for two different items (A and B). For convenience, I schedule the delivery date for August 18 since it was the only day both items could be delivered on the same day since I need to be at home for collecting. August 18, they gave me 4 hours window between 8am-12pm and nothing arrived. After several calls, we were able to reschedule for the day after. August 19, it was given another 4 hours window but now between 8:30am - 12:30pm. This time, one of the item (B) was cancel and automatic reschedule for August 27. Of course I called and after another long wait in line, it was reschedule for August 20 but that the first item (A) would "definetely arrive today". I waited for the full 4 hours and nothing. After more time making calls and being on hold for several minutes, we were able to confirm both items for August 20. August 20, no window given this time but I received a call from the driver and he is arriving with item B, finally. But no trace of item A. I looked up on the app, item A was automatic reschedule for August 27. Here we go making more long calls. This time they said they didnt have the product so they are given the order to a different location. The problem is, it's been 10 days since I have made the order. I still havent received item A and now I feel like writing this because I reserved 3 days of my week for this to happen without working or getting paid because I work by production. I feel like this product is getting more and more expensive. read more

Shout out to Zach and Lucas for going above and beyond to help us! My sister and brother in law needed some bug repellent items that were on "buy back" - where the manufacturer re-purchases their items. The system still showed it in stock but we didn't see it on the shelves. Lucas located it in the system. It was in boxes above the shelves. Lucas promptly hopped on the forklift to retrieve the items. Both couldn't have been more friendly and helpful. Awesome -- thanks! read more

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Just got helped by the sweetest young man, I appreciate all his willingness to help what great customer service. Hope he gets a big tip!

Thank you to Sandy!! I came in yesterday with a in store credit gift card that I was having a problem using because I had a totally new drivers license. When I was issued the credit, my old drivers license was recorded with it and I needed to show it to use it. She offered to contact someone in corporate to see if it could be reissued and it worked. Thank you for offering a solution. You told me it was not 100% going to happen but the important thing is that she offered a solution. That's customer service. Also I never heard that assistance is needed in the paint department recording. Is that gone? I hope so. read more

Order online and then curbside or in store pick up is always chaotic. Order is typically delayed. When you get there they look lost hunting for your item and it takes forever. It's a consistent experience so it's either the process or the training that's poor. Also I don't see a shopping cart corral within 50 yards of my spot. Where did they go? read more

After waiting 10 minutes for the tools associate on 6/19/2025. And watching the associate assist someone else who arrived after me. The associate proceeded to be rude and unwelcoming towards a simple request for a random orbital sander in the locked tool cage. After I disclosed I didn't have a lot of time the associate said I should come back later if I was in such a hurry. not only was he rude but he also walked my tools down to register ( he did not do this for the older Caucasian couple or anyone else only me) and scanned the tools himself. He didn't bother asking me if I was "ready" to check out, he didn't allow me to touch the tools he was incredibly rude and very discriminatory. Until this point in my 37 year old life I've never been profiled. I've opened a formal complaint with corporate because I was unfairly treated and profiled for the amount of money I spend in Lowe's. I can take my business elsewhere if this employee is allowed or encouraged to treat people of color as if they were criminals read more

If I could give zero stars, I would. My recent experience with Lowe's Dublin, OH, was horrendous. Not only did I face rude, biased, and dishonest behavior from the staff, but after reporting it, the store manager, Liz Wozniak, has ignored my follow-ups for over five weeks. She initially promised to treat the complaint with urgency, but since then--complete silence. For a company that supposedly values customers, this behavior is unacceptable. Lowe's, take responsibility and show your customers some respect. read more

Went to Lowe's today to get some fluorescent light bulbs for my basement. A great place to shop As they have just about everything and I always end up walking around getting ideas. In the summer time I'm always getting plants or bags of dirt and mulch . My go to place for paint read more

if I could put 0 stars I would ,this Lowe's is flat out racist and they don't know how to do there job they over water there plants and let the customers have the bad ones and leave the good looking plants in the back ,they're rude they need better staff and customer service they still think they're above my people thus world is equaled out with whites and blacks and even other Americans that we share the world with. I would not recommend going there if your not white they are so rude and if you looking to buy flowers and plants tell them you want the good plants in the back because the manager don't allow the good plants up front for the customers and give them to there loved ones or their good friends read more

Ordered online, used the pick up/curbside. Employees carried out the microwave to our car. Super easy. Plenty of choices in stock

I've been trusting this Lowe's for years for home and the yard. They always have everything my father, fiancee or I are looking for. My dad is like the Lowe's valuable customer if there is such thing he is that because he knows everyone there and they know him because he's there like everyday.They know whenever my father comes in what paint to make for him and primer. I recently just bought my lawn mower here and the guys were awesome at explaining everything to people that have never mowed a lawn in their entire life, aka my fiancee and I. We've always been spoiled because our parents or apartment area had lawn work done by companies they hired. Now I feel like I'm shopping at Lowe's much more than my local grocery store because it has everything I need for my home right now. When your spending so much time in a store like this it means your working pretty darn hard off to the side with home improvements. Today the gentlemen were awesome at the garden center and loaded the mulch into my car even though I managed to carry two bags myself to the car. Yeah, I'm building muscles but I try not to overwork them so I had the guys do their jobs!! That's what men are for right? I can always rely on Lowe's to help me get anything I need for my home. read more

I'd like to give a shout out to this Lowe's store. I ordered two plumbing items on line. Used curb side pick up for both to avoid going into the store given COVID-19 concerns. I ordered the wrong size for the second item so I had to enter the store to make my return and purchase the corrected item. There are social distancing floor markers, the return was touch free and the self service check out was sanitized by an employee before I used it. Well done! read more

We ordered a front door in June and we were told it would be installed in Oct. Due to COVID, we understood when it was late. They called with an installation date in Dec. we spent the day home waiting. No one showed up and no one called. We were told they accidentally gave us the wrong date. Door was installed in Jan. Walls around door were damaged and not fixed, doorknob was broken and didn't work within a week, and the door would randomly blow open throughout the day. We called and sent emails for 4 months before they sent someone out to fix. They kept telling us it was an issue with the Installers and we would have to communicate with them. We did not hire the installers, we hired Lowe's who should have taken accountability. read more

One of my got to places to fix stuff. Why? It's close to home, they have a great staff here, so helpful with projects, and the pricing is always fair. If you're shopping the store you can also use the app to help you locate that right piece for the perfect project. read more

4/10/2017 930pm Was here for a return. Friendliest Employees ever! It must be something in the air. First time I was ever greeted by multiple employees as I walked around the store! Keep up the great work! Friendly employees come from a great management staff that respects and appreciates their employees. They need to work on that dark entrance though. Makes the place almost appear closed. Those lights had to be 3-4 stories up. read more

Yet another place I'm surprised I haven't already reviewed. It used to be my neighborhood Lowe's, and is still on my way sometimes. Yesterday I stopped in for some project supplies. They had what I needed; a good selection of options, too, at reasonable prices. I have gotten plenty of things here over the years: home project stuff, paint, garden stuff, etc. On the whole, I think Lowe's leans more towards appearance and slightly higher prices, while Home Depot leans more toward practical supplies and lower prices. But Lowe's has plenty of the stuff you need for projects large and small, and some inspiring displays. Sometimes it's hard to find someone to help you, but when I've asked, I've always gotten helpful answers. read more

We have been debating on getting new flooring on the first floor of our house and today we finally decided to go ahead and pick out some carpet and vinyl flooring. As we were walking to the flooring section, an employee asked if we were finding what we were looking for. Then right when we got to the flooring section, another employee asked if he could help us. We're used to being ignored whenever we go to another home improvement store, so this was pleasant! The man was extremely helpful and explained to us about the different carpets and which ones he recommended. The only reason I give this a 4 star is because we wanted to set up an appointment for a free measurement, but the one person who could do that was involved with another customer. We waited for about twenty minutes to talk to him, but never got to. Apparently that customer had been there for hours trying to verify and get his carpet purchase ready to go. I wish he would have taken a few minutes away from that customer to help us, but I understand how frustrating that must be. Either way, we'll be calling to set up a measurement appointment and hopefully the flooring install will go just as well! read more

I purchased a $300+ item that was over 150lbs so opted for $69 delivery. My home is 15 minutes from this location. My delivery had to be rescheduled twice because you MUST be home to sign for the item and they give you 4+ hour windows. Cool, it's almost 2020, just drop the item off on my porch already. If I paid for the item and opt for it to be dropped off on my porch, sitting in a cul de sac, I should be given that option! I am currently still waiting on the item that had an ETA of 1:15. It's now 3:20 and every time I call for an update no one is quite sure when it'll arrive. This is probably because this is a 3rd party delivery service ran by a call center where no one can actually get ahold of the drivers. I've gotten "it'll arrive by 6pm and also it should be any minute". Unless you truly have a day where you have nothing to do, don't pay them a dime to deliver! read more

Staff knowingly endangers it's guests. I waited patiently for a section to open up in the lumberyard. A Lowes associate opened up the section and told me it was safe. I entered the section and began to shop. Minutes later I was told that I wasn't allowed in there and that I needed to vacate. I told the guy that I had permission to enter and they would just have to wait till I was done. His response is that it would be my own fault if something fell and hurt me. I am no lawyer but I am sure if something fell and hit me it would be Lowe's liability not mine. There was a lack of care and respect for shoppers. They were more interested in stocking the shelves than assisting me, and getting me out of the way. Came back today after spending thousands of dollars at Home Depot instead of this place because of a not so great experience. I must say they have revamped the safety measures and the staff was extremely friendly. Very good customer service. I would also like to point out that their inventory of stuff is far larger than Home Depot. I like more options. Good job Lowe's management for fostering a safe happy shopping environment. read more

Thank goodness for Lowe's. I made the mistake of going to Home Depot and after struggling for 18 minutes to get assistance, they didn't have three common items I needed. Employees were clueless. Went to Lowe's and had my items in 4 minutes. That's right, only four minutes. Menard's is not bad, but Lowe's sure did impress with service and variety of choices. Home Depot is old, stale, and poorly stocked. So many angry people walking the aisles of HD. Lowe's it is from now on. read more

I was one of MULTIPLE customers standing in the isle, with my arms crossed, waiting for assistance. Asked for help, announcements were made, and no one ever came. I'm going to Home Depot. read more

Early June I was charged by Dublin Lowe's the cost of a storm door and installation. Prior to determining the cost of installation, an installer came to my home to take measurements as well as determine any unique features that would impact the cost of installation. On 6/6, the manager of the door dept called to notify assessment completed and I was required to pay cost of door and installation prior to delivery. I was in the Dublin store within the hour. I paid the full price and left. In a week the installer arrived with the door. He set up his tools, I went inside. Within 5 minutes he t Asked if I had tools to use for the nest doorbell. Full disclosure: I have been known to use a meat tenderizer to pound a nail into wall. My non tool box did not include the tools needed.his response, "Lowe's doesn't give me the tools I need". I told him to leave with the door. Long story short, Lowe's would install after I paid a 50% increase in the price of installation, because I'd already paid for installation I refused. Fast forward, the Dublin store has agreed to install at the price I paid. However, 7 weeks later, no door. I have talked with a myriad of customer service reps, each sympathetic. I'm not going away, Dublin Lowe's. I want what I paid for. read more

Went in to look at ovens. Didn't see employees wearing masks. Employees not social distancing, trying to show us things in the computer without a mask on. Took down all the sale slips 45 minutes before closing and told us to look up prices on our phone if we were interested. Uncomfortable and unhelpful experience. I hope they catch up to what's going on. We're not shopping there again until it feels safe. read more

I ""LOVE"" this store! Every Lowe's Store vary from evey Store to Store! The person Brad S Is a TOTAL LIER! There are CREW MEMBERS in the Store DO help YOU No matter which dept your are in! Very few time they MAY be short on staff but that does NOT mean other dept can help you out! If not, go to a ZONE MGN and yes they will show you what you want as well helping you for your needs! Most people in a supper dieing rush go to Pro Sales in which belive me they help you on the spot and they know their stuff! read more

Lowe's contractors were supposed to come today, 10/17/2015 @ 9am, to do a check-up. No one came, no one called. My mom had to call to see if they were coming, and apparently they mixed up the dates and clearly decided there was no need for a courtesy call. So, now they are supposed to come Tuesday of next week. This just goes to show how unprofessional and incompetent they are. read more

Alrighty, I'm in the middle of a home renovation, which means I am up to my eye balls in appliance, flooring, etc. choices, and I was shocked at how helpful the staff was. I had six people (!!!) ask me if I needed help--which I definitely did--and I walked out 1.5 hours later with a great burden off my shoulders with all my questions answered and purchases made. Compared to other home improvement stores I've visited, I was most surprised and helped by Lowe's staff. Pleasant surprise. read more

Came in for a credit card promotion on my lunch break, filled out the app, response came back "unable to process application". So not denied or approved. Weird considering my credit score. Sarah behind the counter offered 10% on any store purchase (she was nice), so I grabbed a weed eater and attempted to check out. There all 3 credit cards were denied. Now I panick and call the cards, all are fine. Its the store, they have me try again and once again all are denied. The manager then refuses to ring it up manually. Not just refusing, but angerly and rudely. Telling me again it is me and my cards. So now I've wasted an hr lunch on good service that turned bad. Return from lunch to hear chick filet and kohls credit card machines were all down. Go figure. Won't return due to the manager at the machines. I'm sure she found out later the credit machines were down, but too late. Her attitude and inability to realize there was another issue already sealed Lowes' fate. read more

Whenever I need something for around the home or yard, I always am able to find what I need here. As there is tons of merchandise here, it is quite a large store. Good thing about chains is that they are usually laid out the same. Seen one Lowe's, seen them all. Whenever I have had trouble finding something, the staff have always been willing to help me out. Last night, I was looking for some clamps. After walking around a bit, I asked one staffer. She was not quite sure as it was outside her department, but helped with getting someone else that knew. Turns out .... I walked right by them earlier. Prices are competitive with other local hardware and yard stores. They just seem to have more of the products that I am looking for and like. Large parking lot available. Sometimes not enough staff at the registers, even with the self service lines. read more

On 4/23 I went to the Dublin Lowe's because I had a minor plumbing problem to fix and took the opportunity to pick up a few other things while I was there. Not a good first impression with no sanitizer for the carts. No social distancing in the isles. Paint department had 4 employees behind the counter in a confined space with no mask, no gloves, no sanitizer and no service. After waiting 10 minutes to get a gallon of paint mixed I left. At 72 with a heart condition I was wearing a mask and gloves but no one else was that I noticed. Then to top it off two customer's were blocking the exit with their two carts as they visited. Again no 6 feet, no mask, no gloves, and no consideration. I will not return. read more

Lowes is usually the go to place for both my stepfather and I, my stepfather is in the field of remodeling/renovation, I am more of a geek (into computers and electronics) though I do follow in my stepfathers footsteps a bit, so I'm more of a jack of all trades When it comes to renovation or even simple home improvement, this place has got you covered, need some laundry detergent or cleaning agents? They've got that too My most recent time there, I went to get a replacement garage door opener remote, before going to Lowes, I went to places like Walmart and Meijer, neither of them sold remotes for any garage door opener, let alone one for my model, when I went to Lowes, not only did I find one that worked for my opener (a universal opener remote), it also happened to be the same model I had previously, this made the search for the remote extremely easy There are a couple small issues that keep it from a 5 star review though For what they offer, and their wide variety of products, I feel they would benefit from staying open 24 hrs, there have been times that Lowes would have exactly what I need, but I would need it around say the middle of the night, making me have to go to places like Meijer, Walmart, etc. which do happen to have locations that are open 24 hrs, but are further away from me, and most of the time either don't have what I need, or do have what I need, but not work for my specific situation, so I end up having to wait anyway until Lowes opens to get what I need Another thing is changing of brands or products, say for example you went to GameStop, and all they sold was the PS Vita and and the PS3 and the games for them, so you buy a PS Vita and a few games, later you want to get more games for your PS Vita, so you go to GameStop only to find out now they only sell the Nintendo Wii U and the Nintendo 3DS/2DS, and games for it, now instead of buying just the game you want, now you have to buy a new console just to play it, sometimes at Lowes, you have the same issue, if you buy some cabling supplies and the tools required for it, they sometimes change brands or products so there is no guarantee that the tools you bought before will work with the supplies they sell now, standards like keystone jacks do help with situation though read more

Came to return a sum pump that failed after a few days, was afraid they will give me a hard time, but they took it with no problems, what a relief! read more

I had such a bad customer service experience with a sale associate that I will be writing a formal letter to the company! To put it plainly I'm not sure if their employee had a problem with my ethnicity or gender but whatever the case may be, I will be spending my money elsewhere for now on! read more

I never have a bad experience here! Employees are always very friendly and helpful. Today I went back to see if someone could adjust our paint color we had gotten the day before because it ended up being too bright. Gabe in the paint department went over and above to add different colors to make it more like we wanted. read more

Buyer beware! Do not shop at the store! Incompetent personnel, complete lack of any semblance of customer service, all with and I don't give a damn attitude from everyone who works here. I recently sent a customer over to the store to purchase a toilet, and I stopped in to pick it up for her. I went to the customer service desk, And was told they were getting the order ready. After 45 minutes of Waiting for the item should be brought up, I was told it was out of stock. This however was not a one time occurrence... I have a literally had similar experiences every single time I walk into the store. I will absolutely never allow customers to purchase items from the store on my jobs. Home Depot Is a vastly superior choice, both in terms of price and service. You should have a negative star system so the places like Lowe's could be accurately rated read more

Never redo your kitchen with Lowe's. They are not helpful at all once they get your money. We have been going back and forth with them regarding our counter tops and they place the blame on the supplier of the counter tops, while the counter top supplier places the blame on them. Everyone says redoing your kitchen it a process and we were well aware of that but this is out of hand. Maybe by summer we will have a kitchen again and will never have to step foot in there afterwards. Too bad it was such a bad experience because now Home Depot will be getting our business for the rest of our home remodeling. read more

Customer service is terrible! Went in with my baby to try to pick up some items for a home project and I had my toddler in one arm, cart in the other hand trying to maneuver it to check out, Clearly struggling! Not a single employee offered to help and even told me that I wasn't able to check out my wood at self check and to move to a different aisle. Won't go there again. read more

This is refective of Lowes.com and not the Dublin Store. When I was told by the First Alert Smoke detector people that I could get repacement dectectors at Lowes.com, I gave it a try. Web site did not recognize my SKU and so, i called. Ten minutes later, I just hung up! read more

I love Lowes and this is why. I spend thousands of dollars every year at this store for my rentals. I went to Menards for the first time and then had to make a return and they charged me 25% to make the return. . Lowes has always treated me right. I know now not to go anywhere else. read more