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    Appliance Factory

    2.5 (57 reviews)
    Closed 9:00 am - 7:00 pm

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    Jacki R.

    So, we were hesitant to shop here because of the Yelp reviews, but their Google reviews were good and so were their prices on appliances. We were shopping for a refrigerator and found one we liked on display-we could choose from a new in box appliance from their warehouse in Cincinnati or one with a slight cosmetic defect from the floor in Columbus. The defect was small and not very noticeable (on the back of one side, so no one would see it) We were told the refrigerator would be wrapped for transit so no further damage would occur (spoiler: it wasn't). We also paid for waterline hookup and told it would be no problem as long as there was no rust or corrosion. We were also told they would level the appliance once it was in place Delivery was within the window we were given. I mentioned there were new markings on the fridge and they said we don't deal with that, just damage to your house, so I signed a paper that stated they did not damage my house during delivery and they left. No water line install-they don't touch plastic lines? No balance/leveling-they didn't even put the fridge in place because we had a waterline to install... So I called the store and provided email pictures of the new damage (we all agreed the damage was new) and they offered money back for the fact that they didn't install the water line. Cool-but what about the scratches-can you at least switch out the handles for us? Let me ask my manager and call you later today or first thing tomorrow. Had my husband follow up 2 days later-still no answer from the manager. Long story short, they offered us $100 to "make it right". Cool, but new handles cost $134, so no dice. They eventually covered the cost of the handles and we are ignoring the other few dings on the side. All's well that ends well I guess? Our sales guy, Taven was nice and knowledgeable but he was interested in the sale and not so much concerned with how happy we were after the sale. I'd buy new in box from here, but ugh hate to spend that much and have it be scratched. I talked way too much about this fridge for way too many days. So overall, save money at your own risk.

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    11 months ago

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    10 months ago

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    9 months ago

    Business owner information

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    Store Manager A.

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    1 year ago

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    7 months ago

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    2 years ago

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    3 years ago

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    2 years ago

    great service, product, price and delivery! Cant believe that replacing a broken fridge could be so easy and inexpensive

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    2 years ago

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    2 years ago

    Great customer service, great price on scratching dead, very knowledgeable staff fast turnaround on delivery.

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    Page 1 of 2

    Ask the Community - Appliance Factory

    Review Highlights - Appliance Factory

    Really could not ask for a better buying experience.

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    Mattress Kingdom

    Mattress Kingdom

    1.0(1 review)
    0.0 miNorthwest

    This is about a $5000 defective mattress we are unable to return. Date of initial sale: Sunday July…read more20, 2025 Product: Tempur-Pedic Pro-Adapt Twin XL (medium) and Twin XL (firm) Cost: $5000 (sold on a comfort guarantee and 30-day return policy for this major purchase) -- Delivered: Saturday August 2, 2025 Requested exchange: August 24, 2025 (firm mattress too firm, medium was better) -- Replacement Product: Tempur-Pedic Pro-Breeze (medium, king size) Cost: same but bought additional low profile box spring ($300) -- Delivered: Tuesday September 2, 2025 Reported something wrong with mattress about a week later and couldn't use the mattress. It was abnormally soft in spots as if it was previously used. Sales person said she would need to contact the store manager who would look into options and get back to us. After another week went by we didn't hear from them, we went back to the store. The manager seemed surprised to see us and tried to blame not getting back to us on his sales associate. Asking for an update on our options for return or exchange, the manager (Adam) unprofessionally and flippantly told us we're stuck with the defective product and if we don't like it, sell it on Facebook marketplace. We said this was unacceptable and asked to speak with someone else. Without any help from Adam, we did our own research and found the President's hotline number. I left a voicemail to explain and escalate this matter. I felt the representative Jonathon was much more professional and said he would get back to me in a day or so. After patiently waiting three weeks for a resolution, and following up a couple of times, I decided it would be in our best interests to file this complaint. We still seek a fair resolution that could include a refund minus 20% restocking fee, a new mattress to replace the defective one (possibly used?) we were given, or even store credit to buy appliances we need. We cannot accept keeping a $5000 defective mattress we cannot use or sell. Update: We have also filed a complaint with the Ohio attorney general's consume protection agency.

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    Mattress Kingdom
    Mattress Kingdom
    Mattress Kingdom

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    Cindy's Tailoring and Alterations

    Cindy's Tailoring and Alterations

    3.3(23 reviews)
    0.5 miNorthwest
    $$

    My first impression was good..she accommodated fitting me on Tuesday when she was normally not…read moreopen. We discussed the alterations needed and I paid in in full $238 to take the shoulders in on both dresses. I came to try on and pick up and neither dress fit! The shoulders had been altered is such a weird way It made me look like I was hanging from a meat hook! There were strings hanging and both dresses were a wrinkled mess! I showed her neither dress was wearable.. she agreed that one dress was ill fitting but the other one she seemed ok with.??? I asked her to redo them and needed to pick them up a day later as she was going on vacation and our schedules didn't coordinate after.. I picked up my dresses on Wednesday.. The one dress was improved but not great.. my other dress is a total loss.. it has been hacked apart re sewn with puckers gaps and strings hanging..She never came back out from her sewing room to ask me about the ruined dress or anything?( she was hiding I know she knew she had ruined the dress) Maybe once long ago she had skills but they are not there anymore.. She was rude and dismissive and could have cared less. I am seeking a refund for the alterations on one dress plus damages or replacement if the ruined dress.. I am considering small claim court my total damages were $650

    Cindy is the best! Great tailoring, great quality and great service. Her prices are fair and she…read morefinishes in a timely manner.

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    Cindy's Tailoring and Alterations
    Cindy's Tailoring and Alterations
    Cindy's Tailoring and Alterations

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    Value City Furniture - Charthouse

    Value City Furniture

    2.5(56 reviews)
    0.1 miNorthwest
    $$$

    I bought a sofa a little over a year ago and finally got around to washing the cushion covers…read more Despite following the instructions very carefully, when I pulled them out of the wash the cushions all but disintegrated. I called customer service and they will not offer any solution (aside from it coming out of pocket, thanks for nothing) because I'm outside of the year warranty. However I do think that I should be able to wash my couch cushion covers of my fairly expensive couch without the covers falling apart. I'm very disappointed with the way customer service has mishandled handled the situation and disappointed that I spent so much money on a piece of furniture that falls apart with recommended maintenance.

    This review is more for the delivery service , but we purchased the items from this location. If I…read morecould give zero stars I would. Long story short. My mom has cancer and lives with her 75 year old sisters , my mom is also 75. We removed my moms furniture at 2 pm as the delivery was to be between 3-6. They called at 5 and said they were running late and would be there between 8-8:30 and asked if that was ok. We didn't have a choice because we had already gotten rid of her furniture . They never even showed up ! At all!! I called the next day to be informed that my items were not even on a truck for delivery yesterday. Whoever runs the show over there should be sent to loading trucks and not scheduling them. Apologies mean nothing when you don't make the problem right. I will never buy a single item from any value city store and anything related to the shottenstein name . If this is how they treat a 75 year old with cancer getting ready to start chemo I can imagine how they treat others. Totally disgusted !!!!!

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    Value City Furniture - Winston

    Winston

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    Mayfair

    Appliance Factory - appliances - Updated May 2026

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