I stopped here before the Memorial Day weekend to get the propane tank for my grill checked out. He weighed it and said it was about 1/3 full which would be an hour or two of grilling. I mentioned the tank was at least 10 years old. He noted the tank was at or past the expiration date. He recommended I use it over the weekend and exchange it for a new one then bring the new tank for refills. read more

Just a FYI: On Friday's Specialty Gas House on Indianola grills out burgers with all proceeds going to Honor Flight. DELICIOUS burgers!!! $5.00 donation gets you a burger, chips and a drink. What a wonderful way to help veterans and Honor Flight!! read more

Specialty Gas House - Fireplace Services Near Me - Columbus, Ohio

Waited a month for a service appointment on an existing gas fireplace. Arrived over 30 minutes late, looked at it and talked on the phone for 45 minutes and left because they "needed more time" and that "the office would call to reschedule.' The office did not call to reschedule. read more

Our tech, Stephan, was very polite and kind. He explained everything he was doing, cleaned our fireplace well, took precautions to not get our house dirty and did a great job fixing up our fireplace. I appreciate that the scheduler found a way to squeeze us into their very busy schedule. Pricing seemed fair especially for a place that specializes specifically in gas fireplaces. Highly recommend. read more

We are in the process of remodeling a recently purchased condo in Galloway. We needed to have the gas fireplace serviced. We called Specialty Gas House and found them to be a very honest establishment. We had a competitor in first that claimed we needed a new gas fireplace as the pilot was leaking and a replacement was no longer available. They told us to be sure to not turn it on. Felt a little suspicious. We were right. Specialty Gas House told us that the pilot was fine, they tweaked a screw, and thoroughly checked out everything else and our fireplace is now functional and works perfectly fine. They simply said to have it serviced every 2-3 years. He also gave a demonstration on how to operate. Way business should be done. Kudos to this business. read more

The whole process from order to installation of a gas log set could not have gone more smoothly. They called to confirm the time, the installer (I don't know his name) showed up on time with the right unit and everything he needed and he installed it. Then he explained everything and left us all the manuals. My husband and I were both very pleased. read more

Outstanding work on a niche project I had to install some Ng Tiki Torches. They worked with me on the design and placement of the install and did an excellent job. Thanks to Wayne, Eli, Eric & Stephan. I could not be more pleased with the results and will only use Specialty Gas House for future projects. read more

Specialty Gas House - Ng Tiki Torch install. - Fireplace Services Near Me - Columbus, Ohio

We were looking for a gas log set for a fireplace in our home. Specialty Gas House helped us to find exactly the setup for our needs, professionally installed it and the price was reasonable. Moreover, over the years we have had a need for service in two instances. In both cases we were instructed over the phone how to address the issue without the need for a service call. Very competent; very honest; and very much the type of seller you want. Highly recommended. read more

I had read good reviews , so I drove fairly far to talk to them. Very helpful , listened to what I was looking for , and set me up with the perfect fireplace . I will say that it was more expensive than what I expected , but the 5 year guarantee sold me . Installation gentlemen were efficient and polite . Glad I decided on this company! read more

This is the second time I have called Specialty. The first time, the fireplace would not ignite at all. The first company I called said it was too old to repair and a new burner would be $5000. Called Specialty for a second opinion. The tubing was clogged and needed replaced. They took care of it , cleaned it up, and lit the pilot for us. Very reasonably priced. They said call us in 2 yrs for a check-up. I did, they re-lit my pilot ( I had turned it off being out of town for 3 months), they cleaned it and checked it. I feel so much better and safer. I appreciate the care. read more

Specialty Gas House - Lovely warmth. - Fireplace Services Near Me - Columbus, Ohio

Not only did these guys call ahead, they were early. Josh was our guy and he is the man. Incredibly polite, efficient and friendly. Cleaned everything up and answered all our questions. Took his shoes off before coming in and was truly a gentleman. We never use anyone else to fix / maintain our fire places. read more

Highly recommend Specialty Gas House ! They installed new gas lines to my firepit, grille, and pizza oven. They were professional, on time, and budget friendly. They are the best in Columbus at what they do ! Grant, Eli, and Jake are top notch and care about what they do. It shows in their work, the way they treat their customers, and how they are very knowledgeable about their craft ! read more

b Best in the business! Highly recommen them for gas lamps, grills and fireplaces! They have maintained ours for 25 ! read more

This company is fantastic. The employees I interacted with went above and beyond. Our natural gas fireplace looks great and I look forward to working with them in the future. read more

Used Specialty Gas to have gas logs installed a long time ago so reached out to schedule maintenance on another fireplace. Scheduling was fine. Left a voice mail and received a call-back the next business day. Became concerned when my appointment (scheduled at the end of the day) came & week so followed-up with office. Once again, service number when straight to voice mail so called sales office. The gentleman was helpful and explained there was a delay. I was fine with his reply, but a proactive call would have been nice. Cliff, the service technician, is about as good as they get! He is professional, knowledgeable, tidy and efficient. Truly an asset! I'd rate Cliff as a 5 and communication as a 3, thus the 4 star rating. read more

Our service tech Stephoen was extremely professional. He was friendly and knowledgeable. He serviced our gas fireplace and explained exactly what the issue was. The cost was very reasonable. I would highly recommend Specialty Gas House! read more

Have always been happy with Specialty Gas' products and service

I have been using Specialty off and on for years, depending on my grill and fireplace needs! Always amazing service!

Very professional and honest! We were having trouble getting our gas fireplace to start and had a different contractor come out to give an estimate. The other company wanted to replace everything and charge me over $2,500. That just didn't seem right so we wanted to get another opinion. In less than 30 minutes the techs from Specialty Gas House found the issue and resolved it by replacing a faulty wall switch. Needless to say they saved me thousands of dollars! Their honesty and professionalism have made me a customer for life and I will recommend them to everyone. Thanks again! read more

Told us our propane tank was too old and wasnt certufied and woukdnt fill it. Found out that s not correct, if its your own personal use, only if for a business does it need to be re certified. read more

Hands down, this is the best place in Central Ohio and beyond for gas fireplaces, grills, firepits and more. For many years, we had nice gas logs in our fireplace but they were inefficient and didn't provide much heat since it all went up the chimney. We visited Specialty Gas House and the sales staff were friendly and really listened to our needs. They explained what we could do to make our fireplace attractive and efficient. We chose the vent free option and Eli did a great job with the installation. The logs look great and it is the first time in almost 29 years that the fireplace heats the room and more. Don't settle for anything less, check out the Specialty Gas House for quality products and outstanding service, you won't be disappointed. read more

I had regular maintenance service on my fireplace recently. Eli did a great job. He was on time and clearly answered my questions. Very professional. read more

hard to say if they are good, bad or indifferent. No-one answers the phone. I need a gas line installed from the basement to the second floor so that I can have my fireplace box installed. I guess I will just move on and hope that someone else answers their phone. read more

I needed my fire place changed from wood burning to gas and I was asked to bring the measurements/pictures to the store. Dark hair guy behind the counter was extremely rude, wasn't interested in looking at the photos and basically said he couldn't help me. Don't waste your time on this place. Their service is horrible and their employees are the worst. read more

Very professional group. Came out and consulted me on the best options to convert my wood-burning firepit To gas. Showed up when they said they would, knocked the job out quickly, did almost zero damage to the yard (which surprised me). Highly recommended. read more

Specialty Gas House - Clean-burning outdoor fire - Fireplace Services Near Me - Columbus, Ohio

Very professional business. They came when they said they would and stayed until the job was done. They did not only fix my fireplace but clean every part of it. I did not know my fireplace could look so clean. Highly recommend this company read more

Very happy with Specialty Gas. I purchased my BGE here after going to multiple other locations, I felt SGH was The most attentive and helpful. I've even used them for in home fireplace service and they exceeded my expectations. Great place. Helpful staff. read more

When my fireplace pooped out, I called this place based on Yelp reviews. I was greeted with a message saying it was a busy season and we'll get to you when we can. Okay, I figure a few days is no big deal. Two weeks pass and I reluctantly call back to follow through on my end. When I spoke with someone, they said they got the message and no real explanation or apology for not calling back. *red flag for me* They wanted $95 to come out and assess what the problem was and would come out in 3 weeks. I'm not waiting a total of 5 weeks to get that fixed. I called another place and got an appointment 3 days later and paid $110 even though they were willing to come out the following day. I can't vouch for their actual service but the customer service was seriously lacking. read more

Gas House fixed our Green Egg under warranty. Did not buy it from Gas House but they took care of problem. Also fixed our old gas fireplace that was a challenge. Do not think you can find a better crew. read more

I've gone here a couple times for our gas fireplace. We had a fireplace that was gas capable but there was no insert. They are always super helpful and friendly when we go and I never feel like they're trying to upsell anything. We had a part break (our fault) and they replaced it quickly and were really nice about it. We've been in and out for various reasons with pictures of our setup and explanations of what we need and they've truly been great every time. read more

The gas log set in my daughter's house gave out last week, before we came to Columbus to celebrate Christmas with family. Replacing it became my primary mission for this week. My daughter had done some leg work by visiting one supplier who asked for detailed measurements and photos. I followed up with both and a visit, only to be told that we'd have to mover the fireplace inlet from its location on the left side of the fire box to the right wall. Yikes! Very expensive plumbing call. While the inept sales agent was collecting info for me, I looked for another log supplier, and found Specialty Gas House, not too far away. Once there, I got excellent help in evaluating the existing gas log set-up, choosing a replacement, and installing the new kit. Rob, the owner, and his helper, Jared, listened as I explained what we had and shared photos of the existing burner. I bought a "YE" or Live Oak set. Took it back home, read the instructions, and discovered I needed a line to connect the gas jet to the new burner. I called Specialty Gas House, got instructions on the fittings I'd need, and headed there with my son-in-law. (It helps that he is an ME and totally competent beyond my skill set.). We acquired the parts at Upper Arlington's Nutter Hardware, and within 30 minutes had the gas fire going. My daughter is pleased, and so are the grandchildren. Thank you, Rob Schenz. read more

Specialty Gas House - New gas logs from Specialty Gas House. - Fireplace Services Near Me - Columbus, Ohio

If not for the convenient location, they would not get my business. I have refilled tanks here numerous times and the employees can barely acknowledge my presence. The young man that actually fills the tank is helpful and friendly but the guys behind the counter are plain rude! You don't have to be my best friend but a thank you would be appreciated. read more

These guys know their stuff. From tank refills, grills, fireplaces to installation. Also the only place I know of in the Columbus area that carries the Big Green Egg & accessories. read more

Horrible customer service. Called into have my grill looked at to be converted to natural gas along with quick disconnects. I have a unique install that I would like to explain. While in the shop trying to explain what I needed done, the salesman showed zero attention to my explanation. I had no confidence it would be done correctly. I even suggested I buy the parts and do it myself. His quote was " if we did that how would we make money". Long story short, you made ZERO MONEY FROM ME. Very rude, not interested, bad location, not worth going to. read more

These guys are awesome. Very prompt and knowledgeable. We purchased our vent-free log set in 2012 for our existing wood burning fireplace. It was one of the best investments. We rarely need service on the unit, but on a recent occasion, Specialty Gas House's service tech was professional and very helpful. He went the extra mile to help us determine what our choices are for a 2nd fireplace insert. When we finish our remodel, SGH will be the only place we go for our outdoor kitchen space and 2nd indoor fireplace retrofit. read more

I needed the gas line grounded, and gas fireplace inspected at 2 of my condo units. I also needed a gas stove hooked up to the existing gas line. The rep who scheduled my appointment for a week later said that they didn't like to ground gas lines, but that they would do it for me. The day before the appointment, the owner called to say they cannot do the work (even though all had been discussed with the person who set my appointment a week ago). The service tech came out the next day anyway, with a bad attitude, and confirmed they would not do the work. I should have had him turn around and leave when he came in the door. It was painfully obvious he did not want to be there or do any of the work that I had scheduled. Time to call another company and wait another week to get my gas stove hooked up. I know others have had a great experience, but mine was way on the other end of the scale. read more

Gave them a 3 for 5 for saleman, 1 for owner We needed a fireplace for heat in our basement and debated between a direct vent or ventless. We knew little about either. Dave was great and helped us to decide on a unit which we purchased. When I got home though I found I could buy the exact same items for 25% less on line. I e-mailed the owner who replied that he had employees to pay and would not price-match so I cancelled the order. After the owner e-mailed me the return receipt, I responded with an email - here is a cut and paste copy of what I said: "Thank you for the prompt response. I regret not being able to do business as we were happy with the service Dave provided. Unfortunately the Internet is not going away so you will lose more customer like me (not to mention my future business and that of the people who ask about my fireplace) if you maintain a business model anchored in the past. For what it's worth, I am willing to pay more, (admittedly NOT 25%!) but there needs to be a value added. In your case there was none. Not only was there a cheaper alternative, you ignored it and left me to find out on my own after the sale making me feel "taken". Instead, if I had been told about the availability of lower on-line pricing BUT then sold on why I should still buy from you, who knows, maybe that would have helped. Also, I will now get the material shipped for free to my door in the box. With you I would have had to make another trip to Columbus and figure out how to fit it in my vehicle, most likely taking it out of the box which would have made handling it once home difficult. Also, charging me $165 to inspect the installation and arrange the logs was a BIG negative where it should have been a selling point - your service can make all the difference and charging this much on top of the higher prices was not an incentive to buy, quite the opposite." Amazingly, the owner called back and left a voicemail saying he disagreed with me telling me I didn't know whatI was talking about! Now I no longer regret not being able to purchase from this store and will never do business there or recommend them - hence this review as well. read more

Ordered a new vent free fireplace from them after visiting thier showroom. While there we also liked the selection of Green Mtn Pellet Grills and ended up buying one of those too. Scheduled the fireplace install through them and they arrived on time the day of service, installer was polite, kept the work area clean during the process and was done in a few hours. He expalined to us the operation do's and dont's and answered all the questions we had. It was a very pleasant experience from start to finish. Would buy from them again. read more

Absolutely fantastic. They installed a fireplace insert for us 4 years ago and it still looks and works great! Also bought a Big Green Egg from them and love it!!! Pricing is fair, upfront and honest. Not only do they sell great products, they know how to use them and are more than happy to show you how. Been to a few of the free cooking classes they have each summer. Fantastic!! read more

We were very impressed from start to finish. I shopped around online as we wanted a simple gas log. Our fireplace already had a gasline in it, we thought from a previous appliance. Salesman walked us through everything we wanted to look at, no pressure, no upsell attempts, we sat down made the purchase no hidden costs told us how the install would be priced concerning current gasline. Our log was in stock first week of jan when we purchased but install date might be as late as end of february. We were called the next day and said they could be here the following Monday, we were thrilled. The installer was very professional and personable, walked us through every bit of use and maintenance concerns. Like the quik start print out for computers and appliances, he verbally walked us through that, about a 15 minute presentation, also giving reasons fro some things that might not make sense. I was also impressed that we deal directly with them on warranty work and they deal with the manufacturer for reimbursement or replacement. Over all I would give a 6 stars if available, they definitely went above and beyond. read more