Our house was completely flooded while we were on vacation in Hawaii. We called SERVPRO Norco Mira Loma because they were highly recommended by our insurance company and homeowner association. SERVPRO responded within the hour. They immediately started working to save our furniture, clothing etc. All of our things were carefully packed in boxes, wrapped with blankets and taken off site while our ruined flooring , baseboards and cabinets were removed. They set up their drying equipment and completely dried our home in a few days. They handled everything while we were gone. SERVPRO met with the insurance adjuster and made sure that he understood what was damaged. After all of our repairs were finished, SERVPRO brought all of our belongings home and set us back up again. Thank You so much SERVPRO Norco Mira Loma. Jim, Jim, Chris, Jessica ,Mike, and Jason kept in contact with us daily during the process with amazing communication. You got our backs. You truly lived up to your reviews and we recommend your services to everyone! read more

I had a leak in the ceiling that ended up giving me a mold issue. I called 4 different people. After talking to Chris at SERVPRO I decided to go with his service. Everything came out great in a timely fashion. I believe that they were honest in there price and am happy with the service I received. Would definitely recommend them for any of your household needs. Thanks! read more

We had a leak that occurred under our kitchen sink. We called out Servpro of Norco Mira Loma and their response was quick. They came out immediately and diagnosed a serious mold problem under our kitchen cabinets. They communicated everything with our insurance company promptly. The crew with the owner completed the mold clean up within a few days. We were able to stay safely in our home while the mold clean up happened. Servpro even handled our insurance company not wanting to pay for certain things and potentially saved us thousands of dollars . The owner and crew were conscious of our needs and worked with our vacation schedule during the job. Thankyou Jim and Jim , Mike , Steph , Jessica, and Chris!! You guys were great. We hope we never have mold or water damage again , but if we do, we will not hesitate to call Servpro of Norco Mira Loma !! read more

Dealing with a water leak and property damage can be overwhelming. I called servpro and dealt with Jim who was very helpful and worked fast towards fixing my issue. Overall i had a good experience. read more

Jim is extremely professional and I highly recommend this company. He was on time and his service was outstanding. I highly recommend him and I will definitely use him in the future if needed. It is so hard to find a trusting person and I appreciate his honesty and assistance. Thank you so much! read more

Jim is a rescue for me. My former contractor drilled wholes through our drain while they did the wire arranging, and it caused water damage in our bedroom downstairs. I have no idea what to do. My insurance company recommended SERVPRO as the first go-to water restoration company, and I'm so glad I found one nearby. Jim is very quickly responsive and showed up in just 30 minutes! He and his team are very efficient, professional, thoughtful, and informative. He is very patient to help me go through the process. Very impressive! read more

When we called Jim from Servpro of Norco/Mirraloma, we immediately felt like we were in good hands and he had his team in the next day. Chris and his crew were great and we're upfront with us with our options. They were all so responsive and a pleasure to work with. read more

I am so glad we found this company on Yelp. The entire team was professional from start to finish and they did a great job of explaining everything that had to get done and approximating the cost to do it. They always showed up to our house at the time they said they would (if not a tad earlier). If we ever have any leaks or mold in the future, I will not hesitate to hire them again! Great customer service is hard to find, and we found it in SERVPRO of Norco/Mira Loma. read more

EXCELLENT SERVICE!!! Jim from SERVPRO of Norco/Mira Loma was very responsive, friendly, and informative. In this industry, it's challenging to find service providers that you can trust. I would highly recommend SERVPRO of Norco/Mira Loma to anyone I know! read more

Every homeowner has anxiety when faced with a leak with an unclear source, that was me before calling ServPro. I had these negative scenarios of mold with a crew in haz mat suits, large fans, and having to evacuate our home and $$$. I contacted Jim and he sent a team the very next day to assess the damage and advise us. Punctual, knowledgeable, and honest is what my experience was. They went in with moisture detectors, cameras and other tools and were able to diagnose the mold source and clean up/dry the damaged area and refer us to a plumber to fix the leak. I got an upfront estimate and job was done, straight forward and no games. I recommend them! read more

As a former employee is that this company does an outstanding job and they care for their customers and employees. Wish I didn't have to quit due to health issues but they run an honest company. They are fast, quick, and clean, and help customers with their adjusters. One of the best companies I have ever worked for. read more

When my washing machine flooded my house on a Sunday night, I called Servpro of Norco/Mira Loma before I even called my insurance company. Best panic decision I've ever made! Jim and his crew were at my house within an hour. They were professional, efficient, and thorough. Every day for a week, they came and took measurements, performed mitigation, and explained what was happening. They communicated by text throughout the process, and always arrived exactly on time. It's a small family business that delivers a personal touch, backed by a large company. Best of both worlds! read more

I had a pipe break between my washing machine & fireplace. Servpro was fast, friendly & efficient at accessing the damage. I appreciated how they put up a plastic barrier around their demo area so the kids wouldn't get hurt from the upheaval. I definitely recommend them! read more

We had an excellent experience with Servpro! When I inquired online about possible mold in my house, Jim, the owner, called almost immediately and talked me through some of my options. Once I decided I would like someone to check the issue, I contacted Jim again, and we set up an appointment for the same week. When Mike came to check out our bathroom, he was able to easily identify our issue. It was not mold! He gave us a lot of solutions to what was causing our issue, and answered many of our questions. I highly recommend Servpro and I would definitely use them in the future! read more

I worked with Jim from ServPro in late 2020. He did a mold remediation job. First, he was able to make an estimate on short notice. (The other estimate arrived late). Second, his estimate was much lower. Third, his team did a great job with the remediation. Jim is knowledgeable and explains ServPro's role in the process clearly. And finally, in my case, the complete cost was near the low end of his estimate. Highly recommended. read more

As a new/first-time homeowner, one could only imagine the shock and dread experienced when being told we had mold in our home. Thankfully, Jim and his team at Servpro made the entire clean-up process a walk in the park. Jim was punctual when assessing the damage and was honest about what we could potentially be dealing with. Thankfully, our mold problem wasn't as severe as we had mentally and financially prepared ourselves for. Couldn't be any happier with the service provided and entire easy experience. Thanks, Jim! read more

We had a water filter leak under our kitchen sink that went unnoticed for a good amount of time. The leak lead to visible mold on the inside of the cabinet and drywall backing. We called Servpro and they told us exactly what to do to prevent the mold from spreading. When they came out they were able to asses the damage and get everything taken care of. I highly recommend Servpro, they are a great and know their stuff! read more

I had water damage in my two story home. These wonderful people came, saw and cleaned up the damage. They were very professional and knowledgeable. If I asked any questions, they took the time to explain what they were doing. I highly recommend this "Cleanup" company! read more

The most honest and caring contractors you will ever meet! They were not only knowledgeable and quick to respond to our flood, but also very comforting in such a terrible time. They truly made a very difficult situation a pleasant experience. It was nice to have a small business feel in such a large and reputable company. We felt like a member of their family during the entire process and they had our trust from day 1 with their honesty. We cant recommend or thank them enough for all of their help! ** WooHoo! As good as it gets!** is an understatement read more

This was our first time ever dealing with water damage in our home. Chris was very professional and extremely helpful. He explained everything in detail and completed everything as promised. Not only did he give us peace of mind that everything was going to be okay but the process was super fast and thorough. We highly recommend Servpro to any one in need of restoration due to water, fire, mold or cleaning services. They perform A+++++ work. read more

I called my insurance company to file a slab leak claim and was advised someone will call me within the hour to assess the situation. I waited for over seven hours and no one ever called me. My husband came home from work and found SERVPRO online. Due to their outstanding reviews he called them and spoke with Jim. Jim and Vadel came to my home within an hour and was able to help us. Jim and Vadel were very professional and attentive to our concerns. They were able to locate the area of the leak. Jim walked us through the process, was solution oriented, and answered all our questions. My husband and I highly recommend SERVPRO to anyone going through a slab leak. Jim and Vadel made the process stress free. read more

First, these people were great. I've never had to deal with plumbing leak, or home owners insurance claim, let alone "mold remediation." Jim responded to my wife's information request almost faster than she could hit send. At 7:20pm he was on the phone with me telling me everything I would ever need to know about the processes, what they do, and how to work with the insurance company. The next morning Chris and a couple other guys were out here installing an air scrubber, dehumidifier, and covering the area with plastic. They contacted my insurance company and had the clean up job done less than a day after receiving clearance. A couple hours after testing was done (about 48hrs later), Jim came out and cleaned up. Everyone from this franchise was friendly, helpful, and respectful. These are not the guys you want to have to call, but they will be my first call if I need this type of service again. read more

Jim and his team is customer focused. He does not over promise and under deliver. His integrity is one you can rely on. His knowledge is superb. And his communication makes it easy to understand the process. read more

I am absolutely amazed with everyone and their work. This entire company is kind, accommodating, understanding, professional and they do great work. I really appreciate everything they did, dealing with the adjustors, keeping me up to date with every step, callling/texting before every appointment to make sure I was home, their quick response, quick, and thorough work, etc. I was exceedingly nervous, having workers coming in, during a pandemic, but everything about them put me at ease. It's great to work with a company that clearly cares and understands how much anxiety can come with these messes that we're having to deal with. I believe Jim went above and beyond in dealing with the adjustors (thank you!) That human aspect is definitely rare and so nice to see! I HIGHLY recommend them, not just due to their work/work ethic, but because how they are as people. I'd give more stars if I could. I cannot thank them, enough, for everything. Just try them, you won't be disappointed! read more

Jim, Chris and all at Servpro of Norco are absolutely the best! We discovered that we had some moisture invasion through our slab that was effecting our drywall. I called Servpro and Chris and Jim were at my house that same day testing all rooms for moisture. Both were polite, honest and professional. In a short period of time they had my walls dried, cleaned and treated. If you should ever need remediation work, I highly recommend Servpro of Norco! Great job guys! read more

Thank goodness for SERVPRO! We had an unfortunate experience with a toilet overflow in the middle of the night in our upstairs master bathroom and woke up to a nightmare of a minor flood but a flood nonetheless! We did what we could to clean it up but discovered that it had leaked thru the upstairs floor, thru the ceiling of our downstairs family room onto the floor. We reported it to our home owners insurance company who quickly referred SERVPRO. Jim contacted us immediately and they came out the same day. Jim & his whole team are professional & friendly, and most importantly honest and thorough as well as accommodating! They took extremely good care of our situation providing us with breakdowns & advice every step of the way. They helped us deal with a scary situation in the best way possible and were able to prevent this horrible mishap from becoming an even worse predicament for us. They followed up to ensure that everything in our home was safe. Such a wonderful team!!! I would definitely refer them for any type of home or business service required in their line of business. read more

Jim and his crew were amazing. We appreciate their professionalism, flexibility, knowledge, reliability, and helpfulness. I would absolutely recommend them. read more

If you have water damage this is who you want to call. The team is knowledgeable, professional and goes above and beyond. We had a leak from our roof that allowed water to go in between the wall in our bedroom as well as behind the wall of our indoor patio room. About a week after the storm we began to smell mildew. We call our insurance company and they sent someone out. When they came back with the estimate of damage we didn't feel like the inspector had really found all of the areas that were damaged by water. He barely even looked in the room where the smell was. My parents had a flood in their house about a year ago and a different branch of ServPro had come out to help them and I was impressed by the work so naturally I looked for a branch in my area. I called my local number and Jim picked up right away, I explained my concerns and right away I could tell he was very knowledgeable about these issues based on the questions he was asking. He said he was an opening later in the day and could come by and take a look. Jim was on time, professional and very knowledgeable, he started testing the floor and walls for water and right away he said the problem was much worse than the original inspector said. He took a look at the insurance paperwork we had received so he could understand what was already identified and then offered to document the additional damage and email and call our adjuster himself to let him know the specifics of the damage he found. From then on we didn't have to do anything, he talked to insurance to get them all the updated info and photos sent to them, he sent Chris over to cut open the walls, floor and ceiling and set up the blowers to dry the walls. Chris was also very nice and helpful, he covered everything in plastic and cleaned up when he left. If there weren't giant holes in my floor and ceiling from the damage a well as driers you never would have known Chris was there he left it so clean. Jim called us and sent some one over to check on the progress of the driers everyday. Everything was dry by day three sp he sent two more people over to remove everything. They were both very nice and professional as well and offered to leave the plastic so when the contractors come in our items are already protected. We trust Jim so much because of the quality of service we received we decided to go with his recommended contractor as well. We are fairly new home owners having only lived here four years so Jims professionalism, knowledge and step by step guidance really went a long way to help us get through a time that could have been way more stressful. If something like this happens at your house Jim and his team are who you want because above all you can trust that they are working in your best interest and care about your comfort during the process. read more

I cannot express how grateful i am that I choose Servpro to help me. My Central Air Condition unit which is on my roof leaked water into my walls and caused major damage. Chris was extremely helpful in explaining everything that needed to be done. He was very patient every time i felt like i was going to have a breakdown.. I was very fortunate that even though i called this company Chris had a previous history with my insurance company. Unfortunately the water damage caused mold, but Chris and his co-workers were very professional and me feel like i was in good hands. I had other companies give me estimates and I am so grateful that Servpro was the company i choose. When they completed their work, I actually felt like everything will be okay. I don't think i would feel this way with another company. Chris is extremely helpful, respectful, patient and breaks it down in a way that even I understood. Don't even waste your time going anywhere else! This is the only company that i would ever recommend. I wish that I can put in words how grateful I am to them. read more

Great service and clean work! I had a horrible mold issue in my kitchen and the crew came in a cleaned everything up quickly and cleanly. I definitely recommend their work! read more

Called them prior to a home purchase solely for peace of mind when it seemed there may be or have been leaks in certain areas. They were quick and checked the spots I was concerned about for an extremely reasonable fee. Would definitely use them should the need arise. No offense ServPro, I hope the need doesn't arise! read more

This is nothing but the best service I have ever received. I have 2 young babies with me at my house that had mold, I called and within 15 minutes they were here. Jim was super friendly, honest and took his time here. I will always call this company for any of my needs moving forward. Make the call you won't be disappointed! Thank you so much Jim and company! read more

Jim came by and gave me a free inspection. He explained what my issue is and where to start. I will definitely be using his company when I'm ready to do the work. read more

We contacted servpro when we had a leak in our kitchen. Our insurance company wasn't helping us and we were afraid of getting mold. Jim answered right away and talked to us for at least 20 minutes. He explained the process between state farm and a mold remediation. He made everything so much clearer than the claims adjuster. He came the very next day (for free) he spent 2 1/2 hours testing and sealing up the area that now had mold to protect us, again at no charge. After finally getting my claim approved I called him and he immediately came with his team and within 5 days we are now back in out home, MOLD FREE. we still have a lot to do with repairing the kitchen with a contractor but as for servopro mira loma you guys ROCK! thanks again for your quick professional response. read more

Jim and Mile are very professional and honest contractor. They clearly explained the whole process for me. Let me know what I should do for next. read more

They were amazing. Showed up within 30 minutes of calling them. Made us feel very comfortable with the process. Worked fast and were very cautious in handling our personal items. It's never a good thing when your house has a flood but they helped keep us calm and explained the process every step of the way. read more

My wife and I were concerned we may have black mold in our rented home. We telephoned Jim Simmang who showed up within the hour. Over the phone Jim told us the inspection would be free, and only if we showed positive signs of mold and needed further tests/treatment would we move forward with additional services. True to his word, Jim showed up and gave us a very thorough inspection and shared with us the causes of mold and if we should be concerned or how we should treat our rental house. He was timely, courteous, and very personable. I feel his inspection was very thorough and honest, and I felt comfortable having him in my home. Thanks for the great job, Jim! If we have any issues in the future, we know who to call! read more

I had a significant flood in my house and I called ProServ. I have dealt with ProServ in the past and was happy with the service they provided. Although I did not end up using them, it was because the insurance company wanted to use someone else. It was not my choice. I would like to give big Kudos to ProServ for the immediate willingness to come and take care of my problem. They were literally only 10 minutes away before they were called off because of the insurance preference. Thank you again for your prompt concern to save the day!!! read more

Absolutely The Best!!! Great Work!! Great Job!!! My tenant caused severe mold and water damage throughout my rental property house. The mold and damage were very very very extreme. I was recommended to use ServPro of Norco, and Jim and the crew came out to assess the damage. They were great from the very beginning. They started immediately, very professional, great communication, great service, honest, they really care about the work they do. Jim and the crew got to work and did a great inspection and assessment of the damages. They came back more times to obtain even a better more accurate assessment. They were easy to work with, they worked with insurance to sort things out. They worked very hard and try to accomplish the tasks at hand with very good time. Jim went above and beyond to clean the home from mold and water damage. He explained things very thorough to help understand what he's doing and answered all my questions. They worked each room, wall, bathroom, walls, flooring, lights, kitchen, garage, everything you can think of. The home was cleared of all the mold and water damage!!! It passed the mold air test on the first go around!!! Jim was even very helpful recommending other great contractors to fix other damage once the mold was clean, extremely helpful. Thanks so much and I would recommend ServPro of Norco, Jim and the crew to anyone, they are awesome!!! read more

Highly recommend Jim at Servpro of Norco/Mira Loma. He was very good at explaining the issue and the resolution. My rental property had a leak and mold issue. Scary stuff but Jim took care of it. Very professional, clean, and honest. I appreciate the long hours and extra communication between me and my tenant. Thank you! read more