We suspected there might be moisture issues in our home and reached out to Superior Restoration. Derek T. came out right away and was incredibly thorough, professional, and honest in his assessment. He took the time to carefully inspect everything and clearly explained what he was seeing, which we really appreciated. Having dealt with water damage in the past and unfortunately experienced some poor service providers, Derek and the Superior Restoration team really stood out. Their responsiveness, transparency, and professionalism made a big difference. I truly wish we had connected with Derek earlier when we were dealing with our previous water damage situation. Based on this experience, I would absolutely recommend Superior Restoration -- and especially Derek T. -- to anyone who needs a trustworthy and diligent restoration professional. read more

I was recently evacuated from my home due to the Altadena Eaton Fire. How overwhelming. I called this company (located about 2 hours from Altadena). They took the job. This team was compassionate, thorough and efficient. Neighbors asked how we were able to get our remediation cleaning done so quickly as many in our neighborhood are struggling to do the same. It was this team! Wonderful, friendly staff. Helpful guiding us through the insurance process, communicative, respectful of our property, efficient, organized, punctual and clean. I cannot recommend them enough. My family and I are so appreciative to have found them. Thank you to Victor, Jose, Jason and all the others who entered our home. read more

Thank you Jason, Jaime, Noah, Roger, Caleb, and your support staff in the office for your reliability and professionalism while helping us through our plumbing emergency. Superior Restoration's team provided the peace of mind that we needed during this holiday season. We received a call whenever someone came to our house and explained the reason for their visit. The damaged area was securely sealed off from the rest of the house so we can still function as a family as best we could. Jason and Jaime didn't just disappear after we signed up with them. They checked up on the project and put us at ease. Noah and Roger were very careful during demolition and they were thorough during the clean up. I am grateful for their hard work. Each team member was patient to explain each step of the process so that the mitigation phase completed with as little stress as possible. Thank you so much! read more

I want to thank Derek our service rep that came to inspect our water damage. He's very professional, and provided us great quality customer service. Provided my family with different cost savings options. Definitely going with his advice and hiring this company for the job! read more

Writing another review because I've had such a positive experience but my house is currently undergoing repair from water damage and Superior has been incredible throughout the whole process. I would without a doubt go to them again if I had another issue happen. Derek, Victor, Brian, Juan, Jason, and team have been so great to work with. I was overwhelmed by the amount of processes I would have to go through when my floor flooded, but they've made the entire process very smooth, and have been very kind every step of the way. read more

SUPERIOR RESTORATION is such an amazing restoration service. From start to finish, the project is handled with professionalism and integrity. You cannot find a better service than Superior Restoration. Every aspect of your project will be treated with good planning, professional knowledge, and with open clear communication. I definitely recommend. I never experience this level of service before. read more

Working with Dave was great. He always answered my questions. Very satisfied with the quality of work from his guys.

I found a leak under my kitchen sink last night and called Superior this morning. I believe Lauren took my call. She took my info and quickly got me an appointment the same day. Derek was able to make it over for an eval within an hour. He was professional, honest and caring. We caught the leak early enough that it didn't do extensive damage to our home. Derek advised me on how to dry it out on my own and saved me from unnecessarily spending money. We've had a few leaks in our home throughout the years, and this was BY FAR my best experience with a restoration company. It's one of those situations where you hope to never need a restoration company, but knowing Superior Restoration exists puts my mind at ease if/when we do need them. read more

Service was to dry out and clean up my slab leak. I cleaned up most the affected areas myself already before they arrived as I was trying to find our where the leak was coming from and the plumbers cleaned most of it as well. However, Superior Restoration sent PMs and staff that was not very responsive. Even showed up late while I was waiting for them. One guy, Grant (a PM) never responded to any of my texts or calls. Then their staff came put in the dryers and cut of my walls up and left. They came 2 times one time maybe about 2hrs was to place the dryers and cut the walls and the second time for about 1 hr to pick up the dryers. Did not provide any invoices until it was sent to my insurance company and then I asked for the itemized invoice. They charged about $800 for a truckload of disposable which was about one trash bag. They charged for clean up over $1000. Charged for 8 machines which for 2 small areas...only would probably need 4 machines plus 1 airscaper machine. Over all my bill was about $3800 !!! Was a lot of over charging for things. When I asked for them to review the items in the invoice, all I heard back were crickets! No emails, calls, nor texts responses bc they already paid by my insurance! On top of that their reconstruction bid for my small areas were the highest bids since I went to check other companies prices. Over $7200 for a job that my new guys is doing for less that $3k!! Never calling them again! read more

We couldn't be more satisfied with their services. We had some drywall issues stemming from an upstairs bathroom leak. Brian, Dave, and Luis were always so communicative and thorough during the whole process. Now the affected area looks brand new thanks to their help. Transparent pricing. Awesome work. read more

We had the pleasure of working with Dave as our project manager. My parent's house had a slab leak and they came to the rescue. He took the time to thoroughly explain everything to my parents. Him and his team were beyond patient and accommodating. Every time my parents had a question, he quickly responded. The job was a tough one for him and his crew but he did everything in his power to make sure that they were happy which isnt easy. read more

This company was recommended by my Home Insurance Company (State Farm). I spoke to Ed Cardenas, wich was knowledgeable friendly and immediately started the ball rolling to get me up and running, due to a ceiling leak problem. After a few minor hick-ups, Ed came through and sent me the right, professional contractors to get the job done. The work was clean, professional and outstanding! Thank you Ed..... read more

This company from sales manager promising you and not following thru the promise. Please be careful I will never use them they I'll promise and never dates and they I'll never meet the dead line Painting has bubbles everywhere very unprofessional work I have to scrap of all my stair case rail to repaint it because I couldn't stand it . I get them a chance be will never hire them.Please make sure you pay attention even when you do hire them from sales manager They worst thing is they outsource it to another construction company so that's where there is very bad communication issues and all always blaming it on permits at one point I have to go to the city myself to get permits approved with a day or two.!!!!!! Terrible experience stay away unless you are desperate. i should have follow my instincts first time. I can go on and on it's you to make the decision for me never.... read more

Superior Restoration - Just look it the picture I'll tell you everything. - Damage Restoration Near Me - Corona, California

This company was an absolute pleasure to work with from start to finish. It all started with my conversation with Ed - very easy to speak with - listened to my concerns and had his team contact me the next day to arrange a time for a mold remediation. It then continued with Jason who came out for the inspection - very patient and knowledgeable about what he was looking for and his concerns. We then finished up with Grant and Mark - both very communicative and sending me pictures of additional work that needed to be done. I looked at many different mold remediation companies. Superior Restoration provided incredible customer care and service, all while being at the best price point. Will happily work with again. read more

Make sure you have everything they said on the contract. They can promise some jobs during the estimate (verbally) but not doing it afterwards. In the picture is what we had when they "Finish" the job. I confirmed with estimator that they will patch the holes and put the baseboard back. But turns out they sent another company to contact me and I need to pay extra $800 to finish the job. Even though they have good reviews everywhere, please still double check the contract to protect your right. Doesn't matter if it is the small details. You don't want to pay extra money to have contractor to finish rest of the jobs. read more

Superior Restoration - Damage Restoration Near Me - Corona, California

Shout out to Rick and Amber! They were great to work with. A couple of years ago one of my rental properties had significant water damage and Superior Restoration came to the rescue. They were responsive, reliable and stayed within my budget. Today, I needed them to send me the information about the repairs and they not onlysent over all the information they remembered who I was. Amber and Rick are top notch. I would highly recommend Superior Restoration! read more

Jason and Victor are both good. Both very professional and nice. They don't pressure and try to meet your needs as best they can.

I had disastrous water leak from water heater that ruined my entire kitchen and drywall. Furthermore, I wasn't able to seek good local restoration as serving in military in a remote location. However, I was really lucky to find Victor, and he did everything that I needed regarding issues from A to Z (insurance adjuster to actual repair). Also, he was able to locate problems about pipes that I could've missed. So this big project was done without me being in this property even once. I thank Victor for tons of photo updates as well. Little tip: These professionals usually busy and booked up time to time. Be patient and trusted. Happy thanksgiving! read more

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If the only way to get a company's attention to address any issues and concerns is to give a one star review, then it really tells you about their service and attitude toward customers. The management called the next morning after my first review and acted in so much shock that I was not receiving the quality service as they promised. The problem is the management has absolutely no ideas what actually happens in reality in terms of their project managers are not doing their jobs and contractors are not doing their jobs - this is really a red flag for a business. I was told that we don't need to worry about anything or need to pack/ unpack our belongings on our own because this is an insurance claim and they will send a content crew to help unpacking boxes. No crew was scheduled to help on their end when I called. I had to call them to request a content crew to come out to remove all the empty boxes and trash they left behind on the last day. Carpenters showed up a little over 11am and left for an hour lunch and came back and took off before 3pm for two days out of a week for the first 4-6 weeks...no kidding they couldn't finish a job on time because they barely spent any time on the job! During the repair, bedroom doors and bathroom doors were installed incorrectly to the opposite side (I honestly can't wrap my head around and wonder how any "professional contractors" would make such a basic mistake?) Because of their stupid mistake, they had to purchase new doors and re-install them - guess what? Double the money and time just to do this one task. They got new doors and "accidentally" forgot to sand the edges so the edges are super rough (again, they should be aware small detail like this and know how to handle them correctly, but instead, they did a mediocre job and expected their customer wouldn't notice...) I DO NOT recommend this company and you are better off to take your money elsewhere unless you don't mind wasting weeks and weeks of your time to chase them down every single day to make sure they show up to do their job and be there to tell them what they need to do. Any professional company wouldn't put their customers through hurdles and nightmares like this. I can tell you that YOU ARE NOT IN GOOD HANDS if you decide to go with Superior for the repair. Just be careful! read more

I am incredibly pleased with the professionalism and competence each employee has shown throughout this entire process. It is difficult to have your kitchen and laundry room flood. They have made it much more bearable. They take their time to explain the process, working with my Homeowners Insurance, and have accommodated my own schedule. Everyone has been very kind and polite. Thanks again Grant, Rich, and the whole team! read more

I can't even start to express how good this company is I've had a major leak in my kitchen and am going through it right now And within a couple of days this company has worked diligently to get my kitchen and living room back in order. I was referred to them by all state plumbing and make no mistake about it this move was excellent and I continue to be satisfied with the work and overall treatment considering a pandemic these guys have been nothing more than professional and courteous I would recommend them. there isn't any need to see nobody else for issues of restoration. I truly want to express my gratitude and I was even willing to do one of these reviews because it is deserving and it's good to know that we have companies such as this 1 that go out of the way even during a pandemic to make their customers feel good I've gotten numerous calls updates and I am at a level of calmness that I thought I would never be. read more

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I had water leak in my kitchen recently, and it made damage to the vinyl floor in the kitchen and laminated floor in the dining area and part of the drywall. Superior Restoration was helpful from the mitigation to the repair process. Rich and Victor from the repair division were responsive when I contacted them. read more

Job incomplete very bad BUT THEY will collect your money right away even when the job is incomplete BAD SERVICE and I can show proof of what they work on my house(floor and the bathroom) read more

I'm a first time homeowner to an 1989 house. After only 3 months of living in my home, we noticed a small water leak between a bathroom and kitchen wall. After reading Superior's Yelp reviews, I moved onto their website and everything seemed so professional. Every other company I found was non-informational and sketchy. I called and set an appointment. Zach - Mitigation Operations Manager arrived on time. I seriously had no idea where to start and what to do, since this is my first home. Zach is welcoming and hands me a folder with Q&A's, what to expect, and an introduction to their production team. I'm OCD and wanted step by step instructions on what was about to happen and he came prepared with that. His team arrives shortly after and they start the process. They cut walls, killed mold, and dryed everything out. My dry out takes approximately 5 days and each day I got a call from the Superior team. They let me know when they're on their way, how long they'll be there, what they're doing. This company is SO organized, I'm shocked. Finally, I meet with my insurance company and they aren't going to cover the damage. Superior goes back and forth with Farmers Insurance, but unfortunately it doesn't work in my favor. I'm missing drywall in a couple areas, cabinets are off, you can see straight from my bathroom into my kitchen so I decide to move forward with the restoration part. I meet with Rich - Project Manager. We go through the things that need to be put back together. He's really friendly and knows his stuff. They got my walls back up, textured and painted. It looked like nothing even happened. Although I'm paying about 5k out of pocket, I'm not upset at Superior, more at my insurance company (although I am paying Superior lol). Superior's service is amazing and which is really hard to find. I'm very hard to impress and truly did impress me. Quality work all around. read more

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Have you ever found a contractor where you knew the minute you spoke to them that this was the one and there was no need to call anyone else? Well If youre looking for a restoration company, LOOK NO MORE! This is a genuine company that truly cares about their clients! When I contacted this place, Jose came out as quickly as he could! Jose came out prepared to do some work. He took pictures and used his thermal reader to determine what areas were still wet! As a tech savvy guy, I was intrigued by this technology so he took the time to show me what his machine was showing. He really took the time to explain what needed to be done and truly showed that he really cared about helping me out. I was given the confidence and feeling that he would do the work in a professional manner. I didn't think there were any companies left out there that truly cared more about helping their customers more than getting paid for a job! This company did just that! Thanks Jose! read more

DONT WAIST YOUR TIME OR MONEY!!!! The only reason I gave them 3 stars is because the dry out team was on top of everything!!! They were awesome. They did warn me about the rest of the company and I should have listened. Its takes twice as long as anyone says, the contactor wasn't legal, the license number they gave me for him didnt match the right guy. He took way to many trips to the store for materials. On top of days off to get materials. I called and called and never got anyone to come help him so he would be done faster. We painted our livingroom because he kept trying to charge more. They left a mess and things were half done. They didnt do the complete job and tried to charge us double!!! There was mud, paint, chips all over. Our outlets were never put back on or put in right. And the blinds were left off. They called every day for payment but never sent us an invoice. After telling the girls 10 times my email they still sent it to the wrong one. Then they doubled our balance. Dont get ripped off!!! read more

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Superior came and did the fix! All it took was the review on here and a phone call. It is so great. Thank you alll!

Had a kitchen flood and hired them for both the remediation and rebuild. The only problem was between the demo guys and the rebuild guys. They didn't get accurate measurements of what was being taken out and it delayed the rebuild and caused a few things to need to be recut or rebuild. But honestly, they did an amazing job. They saved my granite that I really didn't want breaking and completely rebuilt the island underneath. It's not exactly as it was, but some aspects are better, some not as good. Victor even offered to purchase some iron supports himself for the granite because the guys repairing didn't place them in the right spots. I ended up deciding against it because we didn't want to wait to order them and it still had better support than what my home builder had under the granite. It took a bit longer than I expected, but not much more. I would use them again. read more

We contacted Superior Restoration once we realized we had water damage in our home due to a pipe leak. They promptly arrived and began accessing the damage assuring us that it would all be taken care of properly. We were made aware of every step during the process. From beginning to the end, they were polite, punctual, respectful, efficient, and very patient as I was particular in the finishing process. Rich, Dave, and the rest of the employees were amazing at helping us through a stressful time and making our home repairs gorgeous! We certainly will recommend them to any others that may need their assistance read more

My home suffered flood damage about 3 weeks ago. I needed all my furniture moved out, the carpet torn up, wet drywall removed, and then everything put back together. It's a lot of work. I contacted Superior. Quick, courteous response. They quoted over $7000(!) to remove all the damaged stuff from my house. Expensive, but I need my house back in order. They wanted a down payment of $1500 (this is illegal in the state of CA, never pay more than 10% or $1000, whichever is less). They arrived on time and did what had to be done. Carpet removed, drywall removed, kitchen cabinets removed, kitchen countertop removed, and dehumidifiers left in place for days to dry out the damage. About this time, things went... less than perfect. The marble countertop and back splash were broken when they were removed, although that's expected. The cabinets are in a heap in my master bedroom, but they can't be reassembled. Nobody told me that, and if they can't be reused, why weren't they thrown away? They did a good job of packing everything into the garage (yay!), but left a ton of trash on my porch (boo!). Once everything was dry and ready for reconstruction, I get handed off to a different department with Superior. Apparently the "rip everything out of your house" department didn't communicate with the "fix your house" department, because they told me they were booked for four weeks! I can't live in a single spare bedroom, without a kitchen, for four weeks. I was never told it would take so long at the beginning. I made other arrangements to put my house back together. Then they tried to charge me the full price of the estimate, as if I'd never paid them the $1500 down payment. I called, and it got straightened out easily enough, but I would prefer not to need to make that call when I've got other things to do (like get my house back in order). Floods suck. It's a huge burden for you, and companies like these are busy when it rains heavily. Plan for a long process if your house has major damage, and maybe look into an extended stay at a hotel if things are really rough. (2/21/2017) Edit: I was contacted again by Superior, they wanted to provide better service. All of the trash was removed from my porch, my driveway cleaned of stains (left from painting) free of charge, and they promised a partial refund. (3/6/2017) Edit 2: It's been two weeks and I still haven't received the partial refund. At this point, it isn't worth another round of phone calls and headaches. (5/8/2017) Edit 3: Well, it took quite a while, but I received a call not from the department heads, but from the owner of the company(!). Sounds like the partial refund got lost in the shuffle, but the owner himself promised to fix that. The partial refund arrived within a couple of days. I admit, I'm shocked that they didn't just write me off. I can't give them 5 stars because things weren't perfect the first time around, but they didn't quit when it came to making me happy, so I feel they deserve credit there. read more

Review for Consultation Only I had a water heater leak that sprayed the walls and floor in my garage with water. The plumbing company referred me to Superior Restorations for a consultation for potential water damage. Jason came out within the hour and looked at the damage shortly after the plumber had completed the repair. Jason was very professional and knowledgeable. He gave me a run down of what options were available and the average costs associated with each, including self remediation, since the water damage sustained was minimal. I was very grateful for his frank and informative approach to the consultation. As wary as I was about the referral, I am very glad Jason came out and gave me some peace of mind. read more

Came out same day requested. Gave us a honest quote. The tech Jason represented the company well with excellent customer service.

Hand downs. I can tell Nick, Aaron and Jose take pride in the work they do. The amount of work they did to ensure the rest of my house wasn't going to be affected was outstanding. They were polite, professional, and most importantly caring for my home like it was their own. read more

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Superior Restoration was very effective in helping us with our mitigation services for our water leak. We then decided to also use them for our bathroom remodel of our damaged bathroom, and another one that needed to be completely updated also. I worked with Victor and Juan (from their vendor, JB Construction,) on the complete demo and remodel of both bathrooms. They are both truly committed to providing the best quality and care for their clients. Our project was quite complex, but they always placed our needs first to ensure that we were satisfied with the results. The outcome of our two bathroom remodels far exceeded our expectations!!! Victor and Juan truly helped to make our bathroom remodel dreams a reality. We could not have enjoyed such perfect bathroom remodels without their patience, integrity, commitment to quality and excellent customer service! read more

The best restoration company around! They have great customer service and they get the job done. Edgar was very helpful and friendly. I will definitely refer my friends and family to them. read more

I have been so impressed with this company since day 1. We had a pipe burst in our attic above a bathroom. The ceiling fell in, asbestos was discovered, etc. Every single person starting with Jason who came out very quickly, Kevin who did the estimate and went back and forth with my insurance adjuster so I didn't have to, and now Bobby with the repairs was so knowledgeable and patient with my millions of questions and concerns. One of the things that I am most impressed with is how quickly they respond when I have any question. We are now in the final stages of repairs and I cannot express how impressed I am with Bobby and his team. The quality of work they are doing is outstanding! Bobby is so quick to answer any questions that I have and could not be nicer. Thank you so much for making a stressful situation so much easier to get through! read more

We had an issue in our closet down stairs. The walls were growing mold and we were in a panic. Jason from Superior showed up soon after and had a smile and was very professional. He had a long work day prior and took care of us. He set up the fans that dried out our walls and took care of the mold problem. Highly, Highly recommend Superior. You will not be disappointed. I cannot express enough how pleased I am with their services. read more

So far, so good! After we attempted to dry out our carpet on our own, I realized that we were failing immensely. Same day service for the beginning stages. Expecting more services tomorrow. A little overwhelmed with what's to come, but that's expected. To hotel... or not hotel, that is the question? read more

Had a sewage leak into my dining room on Monday. Superior Restoration was recommended by my plumber. By Wednesday, the team at Superior Restoration was on the move to restore my home back to normal. I wasn't able to be home while they worked, but found my home clean and well taken care of when I got home. They even called a few times during the day to give me updates on their progress. I also like the all-natural solution they use to disinfect. It smells like oranges! The entire staff has been professional and respectful to all my questions and concerns. Thank you Superior Restoration for making this an easy process (2 weeks before I leave for an extended, international vacation!) read more

Arrived when they said they would, functioned professionally and were sensitive to concerns and worries of client. Kudos to Jason.