TL;DR: We had serious flooding that was undiscovered for days and caused major damage. Dave and his team were excellent and made the process so much easier. Even the insurance company was impressed. Highly recommend.
About 4 months ago, my parents were out of the country on a month-long trip. About 2 weeks into their trip, my brother and I discovered that their entire first floor was flooded due to a high-pressure leak in a downstairs bathroom. Based on some outside surveillance footage and meter information, we estimated that it had been leaking a few thousand gallons a day for 3-4 days.
My brother and I were just dumbstruck and overwhelmed by what this meant for the house. All the hardwood flooring, walls, base moldings, cabinetry, furniture had all been soaking for days. Water was literally seeping out through all the outer walls of the house. The formal living room, which is situated a step down and is about 5 inches lower than the rest of the house, had become a reflecting pool holding about 1000 gallons of water. (I'll try to include pictures)
My brother did a google search and we found Dave, and we're really glad we did. Despite that it was already Friday evening, he arrived within the hour. As soon as he got out of his van, he was focused on taking away our stress and calmly informed us about the next steps and what we could expect throughout the process. He immediately took control of the situation and he and his team worked tirelessly through the evening and late into the night to vacuum up all the free water. And he was back bright and early the next day.
Throughout the next week or so, Dave and his team thoroughly dried the walls and the floors and demolished and pulled out whatever wasn't salvageable. They were meticulous and cleaned as they went and tried to make it as comfortable for me as possible since I decided to stay over while all of this was going on. They found some mold as well as a dead colony of bees, a dead bird, and some trash from the initial builders inside of our walls and he carefully cleaned and remediated as needed. Dave dealt with the contents company, the environmental inspection firm (checking for mold), and our insurance company so that it was pretty effortless and seamless for us.
From what we could tell, Dave was a consummate professional. That was further confirmed by our insurance company. Once Dave's work was completely finished, the insurance company sent out an adjuster and a contractor to inspect and to complete their estimates. Dave was there to help answer their questions since he knew the layout and the problems better than any of us at that point. After Dave left, they commented that his work was really thorough and that they could tell Flood Relief Inc was really trustworthy and top-notch. So... even the professionals were impressed.
To top it all off, despite that Dave's company finished its work at my parents house in October of 2017, because of some delays from the insurance company, Dave only just got paid this month in February 2018. Dave was patient and never bothered us personally with this. We're so grateful that we had Dave during what could've been an otherwise very stressful time. I hope you never have to deal with water damage, but if you do, don't hesitate to call Flood Relief Inc.! read more