We had purchased a new refrigerator and the delivery crew improperly attached the ice maker. Unknown to us, that night water began spraying full force behind the refrigerator against the kitchen wall. We awoke in the morning to find that the kitchen, dining room, living room entry and part of the family room were flooded.
The damage was extensive requiring removal of all the laminate flooring; the damage extended through the dry wall which also had to be removed. The dry wall adhesive contained asbestos which had to be remediated and required special testing. The lower part of the studs were also soaked.
We immediately called State Farm Insurance Co., our carrier, and reported the claim. We called Superior Restorations, a company with whom we had previous experience for a much minor incident that had occurred years before. Chad Puls, the Supervising Project Manager for Superior immediately contacted us. Inspected the property, assessed the damages, contacted the State Farm adjuster. The drying equipment was quickly brought in to begin the drying process before restoration could begin.
Chad took photos of the damage, wrote a very detailed and extensive damage report, assessed the repairs that would have to be completed by the myriad of vendor/contractors to restore our home to a habitable dwelling. He negotiated with the insurance adjusters over the repair costs and obtained approval for it all, which exceeded $57,000.00. And over the five month period of repairs, there were 3 different adjusters he had to deal with.
All our furniture in the downstairs part of our home had to be removed, including all the flooring, dry wall, kitchen cabinets, counter tops and appliances. Chad arranged for the pack out, and for pack in after the restoration was to be completed. He negotiated with all of the contractors, supervised the repairs and made certain they were completed in a timely and competent fashion and to our satisfaction. Chad was indispensable during this period of restoration and repairs. He is knowledgeable, courteous, professional and a pleasure to deal with. Easy to communicate with and always promptly returns calls.
Kudos also to our insurance agent, Carl Ferraro and his office staff who made dealing with the insurance easy and expeditious; and to Jason Maple whose woodworking expertise perfectly installed the flooring, repaired and reinstalled the cabinets.
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