I honestly cannot put into words how wonderful my experience with Disaster Kleenup has been! Working with my homeowners insurance had been a nightmare when my pipe burst in my home, and it got to the point where I was truly concerned that I would never have my home fixed.. in came Disaster Kleenup and after speaking with Trevor, a huge weight was lifted off my shoulders.. the work started getting done, and I was truly impressed with the quality of the work! Their employees that do the work are amazing and their attention to detail along with the work they do and their cleanliness is phenomenal! Everything was done absolutely beautifully and I am truly so thankful that they came to my rescue!!! I'm typically not one to leave reviews, but I couldn't not review this amazing company! Thank you for everything Disaster Kleenup!!! You are THE BEST!!!! read more

Our roof leaked with the big storm, and Disaster Kleenup immediately took care of the water and moisture. Their equipment and set up truly pulled every bit of moisture out of the area. They also secured a huge tarp on our roof to ensure additional water didn't get in while we waited for the roofer. read more

Study room ceiling water damage caused by drainage pipe leaking from second floor. Required repair and repaint ceiling after replacement of Drainage pipe. read more

Rodney always kept me updates of the processes and maintained the work site clean. I am satisfied with his services. His professional services eased the stressful situation for a homeowner. read more

I am going to give DKBR a huge plug. I had to retain them again but this time it was at my home. DKBR called me back even though it was a Sunday and came out first thing Monday morning. Their company is highly professional and most of all, they are honest and trustworthy. I can not recommend them enough. If you're not sure who to call, Corinne, the owner is simply amazing. read more

Better Floors has been a great company to work with over the past few years. Their project manger Chris Konzelman is very professional and keeps in close communication with the homeowner to ensure they know what is happening during every step of the process. I have personally worked alongside this team on projects from multi-million dollar homes to single tenant residences and they maintain their level of excellence for all customers. Great company for services ranging from Structural restoration to emergency dry-out to general flooring needs. read more

They really stand behind their warranty! Our daughter originally had tile work done on her entry way in 2013 by Disaster Kleenup Better Restorations. Some of the tiles had come loose and needed repairing. She called them up to let them know. An appointment was made and they were there to fix the problem! Thank you to the great people at Disaster Kleenup/Better Restorations including, J.R., Darian and Lauro for a job well done. Tony & Celia Soto read more

In April 2016 we had a slab leak. After repairing the leak my insurance company sent Disater Kleenup Better Restoration company to check for mold. Thank God there was none. Rebecca from the company immediately came over to measure and explained what needs to be done. She brought over some samples of floors that we might like and invited us to the showroom to check out more . We picked bathroom vanities ,linen cabinets and paint color to use. After about a week, construction started. Rebecca was there at my home making sure everything ran smoothly ,which it did. One week later, my home was done and beautiful. This company and Rebecca made an inconvenient stressful time a great and happy experience . I love my new floor and vanity. Rebecca goes over and beyond to make you happy. Thank you Rebecca, we love you. You won't regret using this company. read more

I had a leak in my house and Disaster Kleenup came to my rescue. They did a great job. I am giving a four-star review rather than five stars because we did have several snags and bumps along the way, but the company was accountable and assumed responsibility/provided good customer service. My carpet installation was excellent, their installer was amazing. He could draw out all of the sections in his head & installed the entire piece without any cut seams. The job is complete and I am pleased with the results. read more

One of my rentals had a flood from a broken pipe. Disaster Kleenup sent out Roberto and his crew to clean up and dry out. They took care of the tenants belongings, and did their job quickly. After it was dry they sent out another crew to handle the repairs. I took the opportunity to upgrade a few things like cabinets and counters. They worked with me on cost and handled this also. Thanks much Corrine for all the hard work. read more

My house was flooded on New year's Eve due to abroken fire hydrant. Quick response from Disaster Kleenup who dried my house out. They also did a great job with restoration and completed that in two weeks. Corrine and her crews could not have been more friendly, accommodating. She worked with my insurance company to effect a solution to my disaster. I would not hesitate to recommend this company for their work. read more

Beware of what you're signing on your insurance paperwork if your insurance uses these people. These people at Better Floors do not stand by their own website warranties. The insurance company itself states that the insurance company doesn't cover "faulty installation and defects" by Better Floors. What an unsolicited testimony from the insurance company!!! I was told by the owner that the TWO 2 ft by 13 ft. yellow adhesive stain and other stains on my floor was caused by "(dog(s)" We didn't even have a dog. There was also a round can mark in the closet floor. I suppose that was caused by the "dog(s)" too. DO NOT DO BUSINESS WITH BETTER FLOORS!!!, AND DO NOT BELIEVE THEIR WEBSITE. I recommended to the insurance company that they NEVER use these people! . . read more

Attention: Do Not Hire this company! They work with the Insurance Company to give a biased opinion against us, the home owners. The insurance company then pays less to us, when a Biased "expert" like this company comes out to inspect our damaged complex. They do not do their job properly and work behind the clients backs. I know this because I worked as a flooring expert. read more

After a disaster with water leakage at our condo, I wasn't sure who to call. But AIM Resources called Greg Helton from Disaster Kleenup Better Restorations. Greg went in the condo and took pictures and restored everything that needed to be done. Then he even went further and redid some of the painting that was cracking up. I feel so blessed that we found Greg and his business. Sincerely, B. G. Andersen read more

We had a mold problem in our house; raised wooden flooring over a crawlspace with concrete perimeter foundation supported by piers, posts and girder construction; mid-renovation, lapse in funding and stalled construction; yatta, yatta. We hired Disaster Kleenup/Better Floors rather than much higher-priced competitors who wanted to approach the problem as if it were an EPA Superfund site, with dubious lab testing to be "required." Once the work was completed, I personally inspected the crawlspace to assess the work that was done. The DKBF crew did a superb job. Not only did I see no sign of prior mold, but the wood was scrubbed so thoroughly that the 85-year-old sub-flooring looked like brand new lumber. I am very pleased by the quality and thoroughness of their work. It was not cheap, and their competitors will offer to test for mold until the cows come home, but these guys cut to the chase and do good, honest dirty work. I am inclined to do my own work as a homeowner when I can, but there is so much added value in the expertise for those who are willing to tackle a problem like mine with the right equipment and the resolve of dedicated and knowledgeable workers. read more

What a pleasant experience dealing with this company after we had some water damage. Prices were great and the job was completed in a expedient manner!! read more

My home suffered water damage. Disaster Kleenup came in, immediately addressed clean up, was efficient, professional and compassionate. To recognize only one worker is difficult as they were each equally good. From office staff to crew, ALL amazingly supportive and great at their assigned tasks. Though I was going thru so much stress with my home, they eased the stress by bringing my home back to normal. Thank you to all the staff. read more

John Starkey is wonderful to work with. Very Professional and knowledgeable about his work. As a project manager you will get the great service and level of 30years experience in the construction industry!!!! I would recommend John and his company. Good Job!!! read more

This company is awesome! We had a pipe leak in our wall last month and our insurance company gave us the phone number for Disaster Kleenup / Better Restorations. They came out here the same day and set up fans to dry everything - our carpet was soaked. After everything was dry Josh helped us with all the repairs. They did an amazing job! Everyone was very professional. Our carpet needed to be replaced and some walls were repaired/painted. Everything looks awesome. Thanks again to Josh for helping us every step of the way. I highly recommend this company!!! :) read more

I cannot even express into writing how professional and reliable John and his team are. John specifically has gone above and beyond and it is, by far, the best customer service I have received in my life. Mind you, I work in an environment that requires a great deal of customer satisfaction so my standards are pretty high. They are very quick in responding and acting on the issue to mitigate the possibility of the matter getting worse. They are very well coordinated and systematic that it made my extremely stressful matter become manageable. I highly recommend this company. You will not regret it. read more

The whole team at Better Floors and Restoration are truly amazing. They have done work in our house and are about to again. I would recommend them over and over again to everyone I know. John has worked with us from start to finish in our home. He treated me like the customer rather than my insurance company. Dennis was equally amazing in preparing a much needed report for our insurance company. If you need restoration work or just flooring these are the people to use. read more

I'm so pleased with the work done by this company. Rebecca went above and beyond in making sure our kitchen remodel was exactly what we wanted, and the guys worked diligently during the demo, and precisely during installation of the floors and cabinets. I can't express my satisfaction enough, and I will recommend you to all my friends! read more

Some rough patches, but Mike, John, Darnell, Greg and Corinne stepped up and got us back on track. Shout out to Mike especially, he's a hard worker who really went out of his way to make sure we were happy! We are pleased with the work and would hire them again (but hopefully not to repair water damage!). read more

DKBR did a great job restoring my kitchen. Dorinel and Jorge did a fantastic job on the drywall, John did a great job on the cabinets, and Mike did a fantastic job getting the plumbing mess worked out and finishing up the work. He really heard me, went above and beyond to get the job done right, and most important to me, he communicated everything superbly. All four were very polite and trustworthy. I felt comfortable leaving them at my home while I went to work. read more

Of course, when your day starts off with needing a company called Disaster Kleenup Better Restorations, you're off to a bad start. You can really do something to change that direction by calling this company. Roberto Medina was our technician and he was amazing. Of all of the different services we've had to call out over the years, Roberto, and this company are tops on my list. Professional and clean and on time and communication with what would happen and when. He was right on the money when it came to what he thought the process would entail and over what time frame and then he OVER delivered. WHAT A BLESSING! Thank you Roberto and Corrine (the owner?) so gracious and sweet. Hope to NEVER have them back but, if we do, they are on my speed dial! read more

I was in the middle of a lot of stress trying to deal with a major disaster to my laundry room from a leak and not sure where to turn. I searched the Web and found Disaster Kleenup and decided to give them a call. I met with Josh and he was continually saying that the company would do things in a manner in which I was comfortable with. So, I decided immediately to hire this company because none of my other prospective companies came close to having good people skills. They sent Michael out to do most of the repairs and I found him also to be compassionate and caring about what I was going through with no washer/dryer, large holes in the floor where animals could come through and the inconvenience of it all. He completed the majority of the project with thoroughness and expertise and I am thankful for Disaster Kleenup and getting my laundry room back up to par. read more

During emergency situations you hope you are in good hands. All I can say is thank you for helping my family during our time of need and taking the time out to explain the process we were going through. Better floors and restorations team did an amazing job with the repairs on my mother home. read more

We had some water damage to our teak floors, this company felt that they could dry the floor and possibly stop the floor from twisting and cupping. I allowed them in the home for a week to perform their process, the floors are 7/8" thick and probably difficult to fix but lets give it a shot, they came highly recommended and the owner seemed sincere. A week later we returned to find the floors no better, only worse, when the positioned their drying equipment on blankets they put more dimples on the floor damaging it more and a hose from their equipment popped off and damaged a custom Glass counter top that was made by an artist who has passed away. To say the least we had the owner of better floors come to the home to suggest a fix and it turned to be a screaming situation found some people to do the repairs and tried to pass this to them and he being the owner just didn't have time as he was on vacation, we spoke prior to his vacation and he wanted a call ? Better floors brought a window glass guy, who has no knowledge of counter tops to the home. I would NEVER EVER use or recommend this company, if you do get it in writing and be named as an additional insured on their policy. BEWARE read more

In March of 2016, my warranty company found that I had leaks in both the laundry area and the bathroom area. On referral, I hired a company due to the urgency of the situation, as my neighbor's home was being affected by the leaks. Within a few days, I knew that I needed to call Disaster Kleenup, as years ago they were sent out for a restoration and it was a seamless process. The other company was only causing me more headaches. I called Disaster Kleenup and spoke to Josh Kasen and my life was forever changed. He had the crew out to take care of the mess that the other company had created and basically held my hand through the entire process. I left my home on March 13 and did not return until July 26. While this may seem like a long time, it was because of Josh's concern of health issues. There were three asbestos abatements so that in itself extended the time due to testing, waiting for results and then action. Once we were cleared to move forward, Josh had his crews in the house taking care of the aesthetics of the house. Drywall, painting, installation of new flooring and moving the furniture back into the house. His crew went beyond the call of duty putting my house back together. My insurance company, Safeco, relocated me in a hotel and the kittles in boarding for 116 days. It was quite an experience. But I know for a fact that it would not have been a positive experience without Josh. I'm happy that I followed my intuition in switching over to Disaster Kleenup. Thank you Josh! read more

After a pipe broke inside the wall behind my toilet, flooding the bathroom and a bit into the bedroom, and after the plumber came and repaired that, I called Better Restorations and spoke with Roxanna. She was very knowledgeable and helpful. She sent Roberto out to do an estimate to dry everything out. He was the best! He explained in detail what he would be doing, how long it would take, and how much it would cost. He was methodical in his explanation. Unfortunately, Roberto got sick the next day when the fans were to come out. Even though I had the fans a day longer than expected, the invoice reflected only what had been in the estimate. I was prepared to go to battle, but Roxanna made sure everything was done correctly. After the dry out process was finished, Josh came to give an estimate on final repairs (including replacing insulation under the house because the old stuff was too wet to keep). I told Josh it was too expensive and I would shop around. A few days later I had to call him back and humbly admit that it turns out his estimate was pretty right on. My insurance agent couldn't say enough good things about them. Unfortunately, I had to wait 3 weeks for their schedule to open up, but I had done enough research by now to know that this was the company I wanted, and it would be worth the wait. I was right. Dorinet came out with a helper (I forgot to get his name, sorry) and finished up all the repairs. He was very kind, and very efficient. Great job. And the final cost came in under the estimate! I am grateful that I now have business cards from these people. I will not hesitate to call them again, but I sure hope I don't have to!!! :-( Oh, and after all this was done I got a call from Greg checking up to see how the job went. I was very pleased to tell him that for such a disaster, it could not have gone better. Greg, good luck on those marketing ideas and thanks for asking for my input. I now feel like part of the team! :-) read more

I had a terrible experience with this company. We had a flood in our apt and they were the company that was recommended by our insurance company. Nothing went like it should and I would say don't use them. read more

We had an overflowing toilet caused by our 4 year old that flooded our powder room and part of our kitchen/dining area. Long story short, after we dried out the floors and walls, we had some damages to the baseboards and drywall. We had originally contacted a different contractor through our insurance company, but they were not responsive at all. So we contacted our insurance company again to give us a new contractor and that's when they referred us over to DKBR. I wish I had known about them earlier! We were immediately contacted by Josh and he came out and accessed the situation. Once we agreed on what needed to be done, they sent out Michael to do the repair. Michael was so awesome. He was super friendly and totally understood what we were going through. He was thorough and really attentive with his work and really did a wonderful job painting the walls, installing our new toilet, dry-walling and put our new baseboards back on - all in 2 days! He was a one man show (until the end when John came and helped) and his work really showed his attention to details. I would totally hire Michael again for any job in the future! read more

This company owes us a new floor. Period! Unfortunately, we were (conveniently) out of the "warranty" time frame. This is what our vinyl floor looks like: I wonder if any of the owners or employees would be happy to live with a floor like this....... WALL TO WALL SEAM STAINS THAT ARE 2 FEET WIDE and 13 FEET LONG, LARGE AND SMALL YELLOW STAINS ALL OVER, OTHER VARIOUS DISCOLORATIONS, BUBBLES (MANY!), WIDE SEAM GAPS, GAUGES, TEARS, ETC. (We already replaced 2 rooms of their carpet at our expense and did not inform them, and recently have had to pull up the third room of carpet but have not been able to afford to replace it). Yes, we made several complaints to them as well as various agencies after the business would not accept responsibility since it was beyond the "warranty" time frame. The person of contact did however offer the most ridiculous and laughable "resolution". I'm sorry, but I am not fortunate enough to be able to afford a home full of brand new flooring, even if I do get a small discount. These are deplorable business practices in my opinion. A floor is such an important part of a home (as THEY know) and we have had to suffer the embarrassment of showing our home in this condition. I guess you could say it was free advertisement for them, but NOT in the most glowing way. Unfortunately through our many contacts, we have been advised that this issue requires a "legal" resolution........ read more

Better Floors' field staff arrived on site and completed our repairs promptly, however the company's office staff is a joke. Although our bank issued payment promptly, the company began calling us (at all hours of the day) within days of issuing the bill saying they had not received the money and needed payment immediately. We provided them with the date our bank issued payment, our check number, and confirmed the address to which payment was mailed, but they still denied receipt. As it turns out, their office returned the check to our bank uncashed (we obtained proof from our bank) and then had the nerve to say they hadn't been paid and to treaty us rudely? When we informed the company of our findings, Better Floors disputed returning the check, did not apologize for their treatment, and insisted we reissue payment "some other way", forcing us to incur a $25 additional charge to send funds to them a second time via wire transfer as the company does not seem to be able to accurately deal with regular mail. Very disappointed in lack of customer service and rude treatment post repairs. Cannot recommend ever dealing with this company again. read more