We had a small but important job that we need to be done right. We entrusted it to Cari and her team, and we were glad we did. Her team removed some efflorescence from a basement storage room. The job was done professionally, on time, and for a reasonable price. I recommend them highly. read more

I selected Sensitive Environmental among 8 companies after careful side-by-side comparison of their Yelp reviews, communication, interaction, responsiveness and - price, of course! As it is the case with all vendors with no exception, you only know after the job is done and necessary certifications secured. Everything went very well - they showed up on time, delivered expected results in a short time, so I would definitely choose them again should I have the opportunity. Great job altogether! read more

I was very impressed with the team's level of professionalism and responsiveness throughout the entire process. Cari answered all of my questions promptly and thoroughly, and never made me feel rushed or dismissed. It's clear they take their work seriously and care about their clients. I highly recommend them, would give 10 out of 5 stars if I could. read more

Cari was very Knowledgeable and professional. They came on time. They did great work. Their prices were reasonable. They convinced the tenant to work with them after he swore three times that he would not let anyone in his apartment. They gave excellent referrals to ensure that the full abatement process was done in a timely manner. read more

Had a good consultation and handled the remediation fine, but minor room for improvement: - One person gave me a quote in person, but final quote for approval to proceed came in higher due "cost correction" - Notified me the day before to reschedule, seemed pretty last minute - We aligned that after I mail in the final check payment, I'll get a certificate/receipt in the mail. Followed up once, check was processed, but still haven't gotten a certificate/receipt post-remediation - Asked me for inspection reports after I've already emailed them in the beginning Main consultant who came to the house was professional, helpful, and nice. But was left dissatisfied with the administrative/operational details. read more

In the middle of remodeling our kitchen we found an asbestos wrapped pipe behind the walls. I called them at 4pm on a Thursday and they had a crew out at 7am on Friday to remove the pipe. 10/10! read more

I needed to remove asbestos from my HVAC closet before installing new central AC/furnace system. Cari was thorough and professional in her consultation and evaluation of my situation and worked with me to coordinate scheduling for asbestos abatement with my HVAC team. Gary came for initial inspection and also to help setup. David was the main person doing the abatement. A tunnel with three decontamination stages was set up on my staircase connecting to the HVAC closet. Everyone was friendly and did a spectacular job! Pricing was also reasonable. With David's permission I have attached a photo here. I would use them again if the need arises! read more

Sensitive Environmental - Environmental Testing Near Me - South El Monte, California

I recently utilized Sensitive Environmental for asbestos abatement & mold removal. Unfortunately, my experience was far from satisfactory. From start to finish, it left me with a bitter taste in my mouth. There was issues one after another. The initial quote was fair and after meeting Gary whom comes out to inspect was good. I felt like at the time he explained to me the process pretty well. I gave them every bit of information that I was aware of. One being there might be water intrusion from the outside and mind you this was also recorded with consent. The first day of the demo (the day before the rain), they already forgot to clean out the closet, I reminded them. 2nd, I checked the bed frame which they said they would clean, still had mold on it. 3rd the staff I did not see them wearing any protective gear at all times. Which baffled me a bit because this is supposed to be harmful to your health. 4th, they used tarp to cover the door with a bunch of tape to contain the room and coming in and out for the inspector was hard. Lack of execution and attention to detail. 5th, they did not send me pictures of what was done. And last one just for that day, their employee forgot to clean something and came back later in the evening to finish up and ended up leaving bits of paint on the way out. I want to mention that Gary game me a piece of tarp to cover what I can outside to avoid the work they just finished from getting wet again. We had a 3rd party company come in to test the room to ensure mold was gone from the room. And as soon as he came in, he already determined that it would fail. There was no dehumidifier and some of the bases was still damp. And of course the results came back and it failed horribly and a bit of rain will not make the results come back that bad as it did. As soon as the inspector comes all Cari (owner) can do was to blame it on me saying she wasn't aware that the outside wasn't repaired and it was dry - if that was the case, why did you guys give me the tarp. I sent her the convo Gary and I had thankfully. Even then, she seems childish and immature and takes no accountability. Talks up a storm about how long she has been in this business but when a difficult issue arises she needs to get a consult. Her team ended up bringing the dehumidifier and it wasn't even turned on properly because there was no liquid being extracted for a few days and after they had turned it off or something and it got turned back on - there was liquid. The test took a while to come back and after a few days they were already demanding for it back and wanted to charge us money for that which was not indicated on the contract. She sent her secretary to come and turn off the machine and she showed up late which was a inconvenient. Our landlord ultimately had them finish up the job and reclean what was previously worked on for an additional $1500 more or less and ended up charging an extra $300 plus to the landlord outside of the contract which if I had known I would have told the landlord to not pay since they failed to mention it and it was not part of the contract. Even the 2nd time around when they came back to complete the job - the owner and Gary was arguing over the phone while I am in the house and its very uncomfortable. The owner were consistently rude and unprofessional in their interactions. It was evident that they lacked basic courtesy and failed to communicate effectively. I know I am rambling but all in all this experience speaks volumes which reflects poorly on the company's commitment to quality and not trustworthy at all. Most disappointingly, it seemed that the company's primary concern was extracting money rather than delivering satisfactory service. This attitude was evident throughout my interactions with them. Overall, my experience was highly disappointing. I would caution others against using their services. read more

This company was referred to me, and I have to say they've been absolutely amazing. Sensitive Environmental, the humans that work there, patiently answered all my questions over and over again. I follow their lead in taking care of my home. They've done great work, we're diligent, respectful of the home, and incredibly knowledgeable. I've had quite a few people help me at Sensitive Environmental, they have been incredibly patient, down to earth, willing to listen here my concerns and help create a plan to solve them... That is the best and the safest for everyone involved. An absolutely wonderful team of employees works at this company. I would highly recommend Sensitive Environmental. If I ever have to use them again, and no offense, I certainly hope I don't. I can't thank you enough for all of your help through this very difficult process, helping me to stay calm and know that I'm on the right path for my home, and the people who live here. Ultimately that's what matters to me most. I felt as though that's what mattered to you as well. Thanks again, Verney read more

If you need a mitigation company, you need these people. The whole situation I was dealing with sucked (slab leak, blahblahblah)...Cari is a decent person who isn't trying to get over on you while in a bad place. --I needed this tremendously while navigating through all the different companies I was working with at this time. Their pricing is fair, their services are excellent, their response time is immediate. I appreciated having Sensitive Environmental's compassion and patience while I asked a zillion questions trying to understand the nuances of what my insurance company and environmental testing services were asking/requiring. read more

Want to remove Asbestos air ducts so I called around. One abatement company wanted me to get it tested (for about $800) first by a testing facility. When it is unclear whether Asbestos exists, getting tested makes sense. In my case it was obvious (due to age and specifications of the air ducts) so I was confused why I needed such (expensive and unnecessary) confirmation since I already planned to follow the protocol of asbestos removal. After talking to Gary of Sensitive Environmental, I moved forward with having Sensitive Environmental to remove air ducts on two properties. Gary was professional and gave me good advice to save $$$. Price quotes were reasonable. Marlyn prepared the agreements timely and signing was done via DucSign painlessly. Jobs were scheduled for the very next day and two crews were available to take care of both properties on the same day. David was in charge of one property and he checked in with me in the morning of the job, which I like. I stopped by at the job site to take a look and everything was orderly. read more

Just got off the phone with Marlyn. She is amazing honest very helpful. She will answer all your questions and put you in the right direction. read more

Sensitive Environmental worked with me to solve my home asbestos removal needs. Gary explained to the procedural steps and regulatory requirements for asbestos abatement and scheduled a professional crew to complete the task in the minimum time and to code. I hope I never need to have this service again, but if I do, I will call Sensitive. They are truly masters at abatement. read more

I was unsure if the vermiculite in my attic had asbestos, and Cari explained I needed a Certified Asbestos Consultant to find out. I was curious if I could just send a sample somewhere myself, and she explained why that's not a great idea. She answered all my questions and recommended some vendors. Ends up I do not have asbestos, so I won't need to use Sensitive Environmental at this time. But, because Cari was so great, and the vendor she directed me to was so professional, I wanted to leave this review... I really liked her, and appreciated that she spent the time she did with me on the phone, even though it was the holidays, and even though I might not ever become a customer. She strikes me as honest and friendly. If i ever have an asbestos issue, or a mold issue, I absolutely will use Sensitive Environmental. read more

I contacted Sensitive Environmental after the city shut my remodel down with a P5. They came out the day I called them to discuss the procedure with me. Worked up until the 11th hour getting our plan approved and did the work in record time. The team was friendly, communicative and held my hand throughout the process. Plus they found a way to save me a significant amount of money. And they did all of this the week before Christmas. I am truly indebted to them as one of the few bright spots on a doomed project. read more

Extremely helpful staff who had a sense of urgency. They spent a lot of time explaining to us in detail what the process would be for asbestos abatement on our house, the various steps and were reasonably priced. We appreciate how quickly they were able to get it taken care of given the complexity of the steps and approvals needed. Highly recommend using them! read more

Our home needed removal of air ducts in our attic which had asbestos. We were very impressed with timeliness, quality and price of the work. Total satisfaction. read more

Thank you so much for explaining this process from start to finish. It was nice to have clarity with the asbestos abatement. I would definitely recommend them. They completed a procedure 1 and 5 on our home and they left the place spotless when we got back home. read more

I needed some asbestos abatement done and boy did they show up. They booked an appointment for me from my initial phone call within a weeks time. Their price was reasonable, and they provided great customer service! They checked in periodically to provide me with schedule updates and gladly answered any concerns I had. Would recommend them, top notch! read more

Needed certification for removal of asbestos, lead and P5 to proceed a demo. Sensitive Environmental was the best descision to get the job done. They were able to work with my schedule which made things more convenient for me. Cari and her team handled my all questions and did the job professionally. Great customer service! Would use their service again for future plans and projects. read more

I was very impressed by the customer service of this women owned business. We began a bathroom remodel in a 1925 home where an asbestos boot and trans pipe was discovered and we needed a company to take it out ASAP so as not to hold up the construction process. Cari answered when I called and bent over backwards to help us get the job done that day. We agreed on a price and sent Mario out within an hours time. Mario was courteous and took care of the job. Thanks to them we can now move on with our bathroom remodel. Thank you so much for your wonderful customer service. read more

I don't often like to leave reviews, but this company certainly deserves one. The world of asbestos is foreign to me, so I was completely horrified when I learned that the house I was purchasing had an asbestos problem. I contacted several abatement companies, including Sensitive Environmental, to get an estimate on what the cost would be to fix the problem. Cari was so kind to explain the whole process to me and let me know what I needed to do (which was to contact an asbestos inspection company, first). She was very responsive to my many texts and calls. Before I even hired them, Gary came out to the house to take a look and he was just as kind and helpful. I was so appreciative of the amazing customer service that I had been provided that hiring Sensitive Environmental was an incredibly easy choice to make. When it came time to the actual remediation, the crew did a great job -- it passed! I would be happy to recommend this company to anyone. read more

This company, and especially Cari, is the pinnacle of professionalism and excellence in work. My wife and I bought a home that needed remediation. Quickly: popcorn ceiling containing asbestos; damaged asbestos in attic; asbestos tiling throughout the entire home; wood paneling in one room with lead top-coat; tiling in master shower with lead glazing; wallpaper in several rooms with lead-containing paint on walls and asbestos in the joint compound. Having infant twins, we were concerned about the hazardous material throughout the home. At one point we were considering taking out all of the drywall! With much consultation (and, I must mention, incredible patience and understanding from Cari), we decided to leave the drywall. Sensitive took care of the asbestos tiles; popcorn ceiling; damaged asbestos in the attic; wallpaper; wood paneling; and master shower tiles. Cari walked us through the entire process. She was *exceptionally* professional and had our best interest in mind. She did not try to sell us services through scare tactics. She did not get frustrated or impatient with us. She came out to the site several times to make an evaluation herself. She was nothing short of exceptional. Her communication with us, her availability, and her professional knowledge and friendly demeanor was an incredible breath of fresh air. The Sensitive team came in and did a job well done. read more

While doing some work in our attic, we discovered a crushed air duct that tested positive for asbestos. After getting a P5 plan from a testing company, we interviewed five abatement companies to perform the removal of the ducts. Although Sensitive Environmental was not the cheapest, they charged a reasonable price and the ease with which we were able to work with them made it worthwhile to spend a little extra. Communications were great and everyone we spoke with was courteous and willing to work with us to minimize damage to our home. I would definitely recommend them to family and friends. read more

Tania and Gary were great to work with... I thought the cost was outrageous until I got 2 more quotes and found out its just an expensive task. I ended up choosing Sensitive Environmental because they were able to work with me on cost and schedule and could get in and out in one day. They were on time, worked well, cleaned up, and were done early. Easy to pay online and I was able to have repipe guys in next day. Great service. read more

Did a great job!! Removed my popcorn ceiling quick and clean. Only negative I have to say is they left a lot of gouges in my ceiling but it may have been because of the age of the popcorn?? Cari was great to work with read more

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Cari and her team are amazing. I had an asbestos pipe removed and couldn't have been happier with the whole process. From beginning to end, she was responsive, the work done was impeccable and getting my certificate of completion was easy. If you need any work done, this is the company to do it for you. read more

I interviewed 14 abatement companies for a recent asbestos removal project that I had, they all came short in a way or another. Cari from Sensitive Environment was very responsive and helpful answering all of my questions, walk me through a "procedure 5" plan and eased my concerns. The price was great, the work was done fast and clean and they worked with my scheduling needs. They had a big crew coming in and finished up during two days. Would definitely use them again in the future! I'm so glad I found them! Thank you Cari and Gorge read more

I was very happy to work with this company for my abatement project. The owner, Cari, is very nice and genuine. She put in quite a lot of effort in the planning phase of my project so that it meets my needs, which I find very unique in today's business world. She was very patient in answering all my questions before the project, and she kept active communication with me while the work was being done. I do feel that Cari really cares about her clients and the quality of their work. Our project was completed in time as planned, we passed air testing at once, and our house was very clean when we returned. I find Cari and her company very trustworthy and I highly recommend this company! read more

Cari was very helpful and spent the time to answer as many questions as I had. We ended up going through an intense procedure 5 to clean up some asbestos that fell off from the popcorn ceiling. We had a big project taking everything out, cleaning everything, demoing some cabinets, everything went well and we passed our final air test. Would totally recommend her and her company, very helpful. read more

Sensitive Environmental worked with our family to attend to asbestos found in our attic. Not only were they extremely knowledgeable, but they were also personable and took the time to explain every aspect of the process. They were the only company we spoke with that seemed to follow proper procedure, recommending we have the site officially tested first prior to making recommendations for treatments. Cari and her team made us feel like the safety of our home was their top priority. From the first phone call all the way through to the successful completion of the work, Sensitive Environmental was thorough and effective. We highly recommend them! read more

I really wish the landlord had gone with a different company and not with what was cheapest because you really get what you pay for and in this case it ended up in our things being thrown out, several items being damaged, and a mediocre cleaning as we still found debris in different places within the affected area that they missed! Cari only cares about getting you to sign a waiver to start the work and that's it. And they waited until the last minute (24 hours prior) to get the paperwork taken care of. Her Customer service and communication goes down the drain once she has your signature. On Wednesday October 21st She hung up on my call to take another call and said she'd call back but never did. She also didn't call back the next day not even when I texted her asking her for an update. It wasn't until 2 days later when I told her I'd be posting a review that she cared to reach out again. I would like to give Alma 5 stars 10/10- if I could but this review is for Cari and her business. I know things would be different had Alma been handling everything because her communication and customer service skills are exceptional. She didn't miss a thing! The issues of my things being thrown out stemmed from Cari's lack of paying attention and perhaps not having the time or focus to run the business properly. In return I'm the one who suffered more losses and now Cari and Sensitive Environmental won't respond for her mistakes. I have uploaded some photos below- I will upload video footage later. read more

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I rarely, if ever, leave a review, but the quality of service that Cari provided was exceptional. I was under a tight timeline to complete asbestos removal from a house I just bought. Cari was knowledgable and patiently explained the process to me. Cari and her team delivered a thorough project on time and on budget. I would highly recommend Sensitive Environmental in the future. read more

Amazing work that was finished on our attic the workers were professional the owner was right there overseeing all the workers processes of getting the asbestos out of our attic and certifying our attic asbestos free. I highly recommend this contracting company to do all your asbestos removal very professional. read more

This company has the friendliest staff ever. I needed abatement for a small amount of asbestos for a new construction project. I texted Cari and she got back to me immediately. I then talked to Gary who gave me a quote. After that 15 minute exchange of email and phone conversations, everything was set. The removal process was quick and seamless. Everyone from Sensitive has been an absolute joy to work with and I am a lifetime customer going forward. They don't just offer you "customer service", they make you feel like family, the way they help and guide you through the process. read more

This company was very reliable and did the job fast and efficiently! I recommend them highly.

Cari and her crew couldn't have been better. She quoted me over the phone and then came out to our house just to make sure everything would go smoothly. Her crew took extra care of our home and made sure everything was safe before removing asbestos popcorn ceilings from 6 different rooms. They started and finished in the exact timeframe they said they would. read more

Cari has been so nice and informative. She's seriously on the ball, and spends time going through all the details. Really appreciate this kind of service! read more

I highly recommend Cari and the crew at Sensitive for your abatement project. The response with proposal and scheduling were much better than the competition and everyone was very easy to communicate with. The pricing was better than other proposals received. The operation was quick and there were no significant issues even considering the extensive nature of our needs. Cari was very helpful providing information regarding the regulatory process and getting us to the "finish line." read more

Did good job, excellent communication and price! Highly recommend!