Better Late Than Never...I'll start by saying that in the history of positive reviews being long…read moreoverdue, this one should take the cake. Once upon a time (some 5 years ago) in the attic of a house in Southern California, asbestos contamination reared its ugly head - thus beginning our abatement saga. It all began one day with an innocuous visit from an AC company. The service person went into the attic for a routine inspection of the unit, and came down with the surprising announcement of having found a crushed air duct. This report was concerning since the old ducts were in some measure, comprised of asbestos material. Apparently, a worker in the past must have stepped on the duct and decided not to report the damage to us. Consequently, there's no telling how long potentially contaminated air was being blown through a compromised duct, exposing us to asbestos fibers. We were advised to not use the unit, and immediately contact an asbestos abatement company to remove the crushed duct. I'd seen and heard reports of people dealing with the nightmare of asbestos contamination, but now it was our turn. So what to do, where to start? The AC rep suggested a friend of his who ran an abatement company (which shall remain nameless), so I gave them a call, and spoke at length with a high-ranking person at the company, who assured me his team would do a professional and careful job of removing the damaged duct, along with replacing the other old ducts as well. Being wary of the risk of things going wrong, I hired a plumber I trusted (who'd previously re-piped the house) to be in the attic and videotape the abatement procedure. About a half an hour in, the plumber came down with an alarming report that the workers were failing to thoroughly wet down the ducts before crushing them and were recklessly stuffing them into plastic bags - causing plumes of dust and fibers to fill the attic space. He advised me to immediately cancel the "abatement" and hire an independent asbestos inspector to determine the extent of widespread contamination of not only the attic, but the master bedroom below - in which the "clean room" was set up. As we reviewed the video tape together, it was obvious the whole procedure was being improperly run. Where there should've been at least two clean room chambers, there was only one. Also, it was a windy day, and the crew had left the front door open, along with a window in the master bedroom, in which the clean room was set up - thereby allowing uncontrolled currents of air into the house during the abatement procedure. I called the company owner and told him my concerns about how the operation was being run, and that I wanted the procedure to stop immediately. The next week, I hired an independent company to take test samples in the attic and master bedroom - and the results were concerning. Not only did the inspector find asbestos fibers in the dust that now coated all the attic beams, he actually found a coal-sized chunk or two of asbestos on top of the furnace cabinet grate. After I provided the positive test results to the negligent abatement company, they refused to accept liability - even though I had irrefutable proof of their negligence on video tape. Had I wanted to take them to court, it would likely have been an open and shut case, since not only did I have an eyewitness with the plumber in the attic, but more importantly, a "see it with your own eyes" witness in the video he shot. But since I was dealing with an aging parent on hospice care, my main objective was just to make the house safe again as soon as possible, and avoid simultaneously dealing with the double-nightmare of litigation. Enter Fresh Air to the rescue! My first contact with the company was Erin McConnell. She listened patiently and responded with empathy, as I gave her the details of the nasty situation we were dealing with. I mentioned to her of having earlier contacted an independent remediation specialist, named Frank (whom Erin had worked with before), and she assured me of his professionalism in overseeing a Procedure Five abatement operation. Frank took samples in the attic and elsewhere in the house, to determine the degree of contamination. He said we'd need to evacuate the premises for two weeks while the abatement was taking place. He took air and surface samples to monitor progress of the abatement and reported the results to me each day. Though there were some setbacks, I credit Erin - with her pleasant and assuring demeanor, for keeping things on track and for mediating to completion, a successful abatement procedure - they just don't come any nicer than Erin McConnell - or companies more professional, than Fresh Air. So if you find yourself dealing with your own personal nightmare involving some nefarious form of contamination - be it asbestos, mold or whatever - then I highly recommend reaching out to the good folks at Fresh Air to help make your living space safe again.

I really hate leaving a negative follow-up review, mainly because Fresh Air did my original…read moreasbestos duct removal about 9 years ago, and they did fantastic work. I always said I'd bring them back for the next phase of the project--life just moved slowly, and here we are almost a decade later. I reached out again recently, and unfortunately, the experience wasn't the same. It took about three days to get a call back, which I didn't mind because of the excellent service I'd had in the past. The rep came out, I showed him the areas I needed removed, and we had a good conversation. He gave solid advice and said he'd send over a quote. Three days later, I texted to follow up--to check whether the quote had been sent or had gone to the wrong email. I never received a response. It's now been 3-4 months without any communication. Honestly, he could have reached back out to me and told me the job was too small, or that they weren't willing to take it on. Any form of return communication is always better than no communication. At this point, I'll have to take my (admittedly small) job elsewhere. I'm genuinely disappointed because I was looking forward to working with them again, but the lack of follow-up left me stuck. I wish my experience this time matched the first one, but I wanted to share an honest update for anyone considering long-term work or multiple phases.

Service was great, speedy, professional, accommodating and customer service based…read more We received the report in a very reasonable amount of time.

They're great! Communicative and awesome. A+++ Drue, specifically, was my point of contact.read more

Very good experience. Jeff is nice and good in answering questions. Wi6ld recommend!!read more

I would recommend for inspection/testing. I've dealt with other mold inspectors before, and Jeff…read morewas the most thorough - he checked everything (where others only checked places I asked them to). His pricing was also much more reasonable compared to other inspectors and in hindsight I wish we had done samples with him. He was honest and friendly and gave us great suggestions.

We were looking for a professional company that is highly rated. We called many mold inspectors,…read moreasked for referrals from friends and one kept promising he was going to call me, via email, and never did. What we found was that most of them are either too busy or just do not care to help. When I called Michael Azencot's number, he answered right away. Michael listened to my concerns and scheduled an appointment for the same week. We initially just asked for certain rooms to be tested, when the results came back. We called Michael again. to test the whole house. The first time it only took 3 days to get the test results. This time, it only took ONE day! Wow, thank you Michael and Diego. We appreciate you and your professionalism.

I cannot recommend Mike, Liam and the Pro Environmental team more…read more My wife has sensitivity to mold and after getting unclear inspection results from another company on a potential home purchase, I called Mike on a Saturday. He scheduled Liam the next day (a Sunday), and Liam was there on time and was very helpful in explaining his initial findings. Mike also called on Sunday to let me know he had reviewed the findings and would get a report to me in a day or two. Their knowledge and customer service were top notch. I HIGHLY recommend this team for any mold inspection needs.

Great company and first time using them. Kent was in the…read moreoffice and was able to setup testing the next day to get the ball rolling. He was also very helpful with random questions I had and other tid bits of knowledge about asbestos. Jay (my tech) was informative and thorough when taking samples and images of the areas. He was able to answer questions I had while he was taking samples. Both were professional and friendly. The lab team got me my results back in a timely manner with all the details.

A decent company that does good work with regards to testing. My main gripe is lack of clarity and…read moreresolution of an issue that I had brought up. When I wanted some testing done, the deceptive thing they said was that I can do multiple tests for one price. So I clarified that if I were to test 3 rooms, it'd be the same price as 5 rooms and they said yes. So I literally said to the representative " so whether I test 1 room or 5 rooms, it's one price and she confirmed yes. Lo and behold I get slapped with a charge 5 different rooms. Well I called to clarify, they told me it was one price but per room. I was frustrated because that was my default assumption. It's like going to a restaurant and ordering something and the server says "all pastas are for one price whether you get 1 or 10, it's all one price" and you order 4 pastas for the family and 4 more to go to take home and they slap you with a bill for 8 pastas and tell you it's one price but for each pasta. Well duh! That's everyone's default assumption. You making that qualifying statement serves to confuse the customer. It feels like a deceptive tactic to make it seem like all tests are for one price in order to bait you into more tests. It left a bad taste in my mouth honestly. That being said, the worker was nice and the job was done which why I can average out the score to 3 stars. Would I use them again.... Maybe, but I may shop around a little more.

Called to get testing done so I csn demo the plaster walls.in the house. They gave me a next day…read moreappoimtment and Jimmy came out to take the samples. He was very professional and answered all my questions. The service and turn around time were both exceptional. Highly recommend using them.​

Reasonable prices and a very professional, knowledgeable team. I first spoke with Cici for a…read morequote--she was so friendly and helpful that I decided to book right away. Alexis came to collect samples and called to confirm before arriving early. He did a very thorough test and was very respectful of my place. When I mentioned my home is shoe-free, he kindly put on shoe covers without hesitation. Fantastic team! Hopefully I won't need their services again, but if I do, I'll definitely return.

I was put in a very difficult position due to the air conditioning company that I hired to repair…read morethe ductwork on my property. After they started the job it was discovered that they were unqualified to remove the ductwork and insulation properly. I wasn't aware that houses built in the 1960's used asbestos and throughout the house. The asbestos needed to be properly removed before any repair work could be performed. However the company gave me the impression that they were skilled and licensed to perform the removal. It was never mentioned to me that specific steps needed to be taken when dealing with asbestos. While removing the damaged ductwork they disturbed the asbestos thus making the house uninhabitable. Tony's company was brought in to perform the test for the asbestos. Asbestos was detected. Tony was very professional and helpful to explain the situation and provided information of what the next step entailed to resolve this matter. The testing report and procedure 5 plan was prepared by Titan. The report and work plan needed to be submitted to the SCAQMD for approval. His knowledge regarding this matter was absolutely first rate. He helped guide me through this difficult process. I would highly recommend employing Tony's expertise if you are ever get involved with this situation. You will be in good hands.

Completely unresponsive. They don't do wall samples…read more Their outside air sample was too close to the house . They did not have a diagram in their report showing where their samples were taken , and their report was riddled with errors. Phone calls and emails did not produce results. The bad reviews were correct about this company. My public adjuster insisted on using them. They dragged their feet from the very beginning by a couple of weeks, and again for the report, and now the report is flawed. And no response from the company.

I really got lucky finding this company. We had some questionable cement board as we were having…read moreour kitchen remodeled and Steve helped us test a sample to make sure it didn't have asbestos. I've got to tell you how waking up without the stress of asbestos on my mind is pretty amazing. Breathing easy. Thanks again, Environmental One!

Was incredible quick and wonderfully helpful. Absolutely recommend as he was able to come in day of…read morereaching out and run a scan for our kitchen. Absolutely recommend to anybody who needs quick service.

Jeff was great! On time, friendly, fast, and ensured that we quickly got the test results we…read moreneeded. All of this after we had looked into half a dozen other companies that didn't or wouldn't do asbestos testing. It's a shame that we likely won't need their services again anytime soon, but would definitely recommend them to anyone looking.

Great company to work with and they had results and reports very quickly. I am having them come…read moreback out for a more comprehensive assessment. Jeff is wonderful at helping to actually understand the res. Recommend MLA!

I discovered mold in my bedroom and received several bids for the remediation and restoration work…read more The most reasonable quote came from ARG Restoration. Gabriel took the time to walk me through several options based on my budget, clearly explaining the pros and cons of each one. He told me the project would take a little over a week after the mold treatment, but the team finished everything in just four days. The workers were friendly, professional, and took the time to explain what they were doing and why. They also gave me style options for how the room would be put back together. Best of all, the total price ARG charged to tear out the affected areas, treat the mold, and fully restore my bedroom was the same amount another company quoted me just for mold treatment. I was extremely satisfied with their work and would definitely use ARG Restoration again.

I reached out to Rafael several years for repairs on my home. He was responsive and great, so this…read moretime I reached out to him again for another roof leak. Big disappointment. The first initial call was great and fast. As the work began, delays started coming up in almost every single process. Before the work began, I mentioned there was a small section of pipe that needed to be redone, and he agreed to do it. As the repair progressed, he didn't address the pipe, and kept telling me someone would be back to do it later on. Work began January 2026, and it is now almost May. Rafael has become super unresponsive, kept scheduling with no shows, and pushing back the repair. Then he just stopped responding altogether. Up to this point the repair still has not been done. ARG Service with Rafael was with an insurance claim. It seems to me like they just don't reply after getting paid. Very unprofessional and irresponsible. I want to recommend ARG and Rafael, but this experience has been frustrating and disappointing