Jim came out today to investigate a possible mold situation. As it turns out, that was not our issue at all. However, Jim patiently explained his findings and our possible solution(s). We are excited about the findings and very appreciative of Jim's approach and professionalism. He took his time to help us when he did not have to do so, especially since the solution is not something that his company does. From this encounter, I am certain that we will definitely call Jim should we need restorative services. R. Arnold read more

The company came in tore things out and damaged things they left things all under plastic. we had to contact to see what was going they said they wanted $5000 more and left it. read more

Service was great and they came out in a timely manner. When I received quotes from other companies, ServPro was very responsive and explained the detailed service that was needed. The price was ok, and upfront from the start and didn't change when the work was completed. read more

Super thankful for Jim and the team. Responded within 10 mins of my yelp quote request and showed up within 20 mins. He explained the process with the water leak and how to get it dry. He helped navigate with filing the claim as well. He justified the process every step of the way and made a stressful situation way less stressful. Would definitely recommend them for any abatement purposes read more

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Jim, Lori, and their entire team took very good care of me not once but twice over the years! About 10 years ago I first met them when I discovered a slow leak in my garage from the builders having put a nail through my water heater pipe in the wall many years prior that had finally rusted through. There was mold and my insurance wouldn't cover it (of course). Jim set me up with a good plumber who replaced all the corroded pipes with PEX, and Jim himself worked to remove the mold and seal the walls - saving me from a kitchen remodel I couldn't afford by about an inch of drywall he managed to preserve!! He went the extra mile to help me fix my home at the lowest price for the best work! Fast forward to 1.5yrs ago, when I woke up to my garage on fire and that same pipe he had fixed burst from the heat and flooded on the first story of my home. Smoke damage effected the rest of the house and I was displaced for 13months. I stood in shock in my driveway after the fire engines left, and when my parents asked me who to call next, somehow all I could remember was ServPro. So i googled their number and When Jim showed up we remembered each other! Jim, Lori, and their crew spent long days over the course of the next month fully gutting my garage of the hazardous waste, thoroughly documenting everything that was lost for the insurance, cleaning out the rest of my home (and by cleaning, I mean hand washing every single dish and vase i owned) and packing up everything else in the house that survived and storing it for me for 13months. They even invited me to come get whatever I needed from my storage as the year progressed and saved whatever they could by smoke treating items!... As it turned out - the PEX pipe from about ten years before was a blessing in that the heat caused it to burst up in the wall and not down at the slab where the original PEX ended and the corroded pipes had began!...(and in the end I got my kitchen remodel on the insurances dime- LOL) Jim even worked closely and tirelessly with SoCal Edison, the City of Eastvale Building inspector, an electrician, and my neighbors to get my power turned back on ASAP to run fans to dry out my drywall and prevent mold growth in the first several days after the fire!...I was still traumatized by the whole event, and he took care of everything for me and just billed the insurance with one invoice. Huge weight off my shoulders at that time! After the first MONTH of their hard work at 6 days a week to help me was done and the main contractor he referred me to took over (and did an AMAZING job on my house - see my review for Advanced Restorations!)...Jim and Lori also kept in touch monthly to check on the progress of my rebuild as well as on how i was managing it all on my own. I very much appreciated this! They also referred me to the BEST contractors to clean/store all the fabrics/clothes in the house, help me rebuild it, and fight my insurance for what my house needed. I finally got to move home the week of Thanksgiving 2022. Jim, Lori, and the crew showed up and carefully unpacked all my things and put them back where they had documented it all came from in every room in the house! Lori even stayed with me to help unpack in the kitchen for the day until my family could come help me. This business is family owned, and they treated me like I was family too. Always going the extra mile to help me through these awful experiences. I HIGHLY recommend them if you happened to have a stroke of bad luck (or two) like I did - they genuinely made the process so much easier on me where they could, because they care about their customers! read more

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I had water damage inside my home as a result of these crazy torrential rains. I was fighting to get some type of coverage and Jim helped walked me through the process with or without insurance coverage. He came and gave a quote right on the spot and followed up with me to schedule work when I was ready. I was getting quotes from other companies that was almost five times more than Servpro from other businesses that wouldn't even come out to look at my place. A lot of places tried to pressure me into signing agreements to start work with them without even giving me a quote. Some companies just flat out refused to come because they were too busy. Jim was the only company who came to look and gave me a quote and walked me through what to expect. They came out when they said, did the work in the time they explained, and didn't play games. They even recommended a restoration company they work with to help fix the damage on the back end. IMPORTANT TIP: all Servpros are owned separately! Servpro of Mira Loma was the one that was highly recommended to me by a friend that had multiple remediation incidents and is the only one I am recommending in this review! read more

Servpro - Water damage - Damage Restoration Near Me

Jim is awesome! He sent me message before he came, arrived on time, detected the problem immediately, and gave me useful advice on how to secure the cabinet. I appreciated his recommendation and I highly recommended his service! read more

Servpro - Damage Restoration Near Me

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Had huge parts of mold under my sink, jim and his team took care of it in 3 days , very fast and nice. well done, would recommend :) read more

Servpro Norco/Mira Loma to the rescue! My husband punctured the fire sprinkler pipe in my daughters room and created water damage in her room and the garage (its right below her bedroom). In the moment, I was in panic mode and didn't know what we were suppose to do next. Luckily another vendor who came to fix the fire sprinkler recommended I reach out to Servpro. They were at our house a few hours after the call and right away got to business. They were all very nice, professional, and very informative. and truly appreciate them coming one last time to make sure things were completely dry and good to go for drywall. (Its the peace of mind I needed) Thank you again, Jim, Chris, and the rest of the team! read more

Great customer service! They were attentive to our concerns and provided honest feedback about how to resolve our issues. I appreciate their courtesy, timeliness, and integrity. I'd recommend them and would use their services in the future. read more

It's very rare these days when you find companies the truly try to help! From the time I requested a quote for my backyard flooding . Jim was very fast and responsive! With all the rain , I was very surprised that they would stop by same day. Not only did jim and his guys show up same day to check out my problem , they were able to dig around in the rain and find two of my buried drains and got them draining again!! After all that he didn't even charge me a dime! Like I said you typically don't come across companies or people like this these days. It was very refreshing ! He saved me money, help me fixed my problem and did with a smile! I highly recommend serv pro of norco ! Great customer service and they will look out for you best interest! read more

Servpro - Damage Restoration Near Me

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Updating my GREAT review after Jim's team of experts at ServPro completed our water damage restoration work. Jim coordinated with McLeod Plumbing in Rancho Cucamonga to replace the broken pipe behind the master bathroom sink wall and with Guillermo AP for drywall, baseboards and painting, both provided amazing high quality service and work. Team work makes the dreamwork, and our home is back to being its best for our family. Thank you again ServPro...BEST IN CLASS. A very happy customer. read more

During inspection we were told we needed 27 fans and 2 humidifiers for 3 days. Each fan was $27 and each humidifier was $77 per day. Plus $600 to take off all the baseboards, kick boards, and set up etc. The estimate was not to exceed $3200. I asked for a breakdown of the estimate, so I'll know if there's other misc fees. But we never got one. Just one line says $3200. We were told the actual cost will depend on how many fans and humidifiers we ended up using and could easily end up being cheaper if less fans are needed each day. It turned out we only needed 21 fans on day 1, 19 fans on day 2, 12 fans on day 3, and 2 humidifiers for each of the 3 days. That's total $1866 + $600 to take off and setup everything. Total should have been $2466. I asked him about the billing on day 3 since we were using only 12 fans. I could tell he wasn't happy I was expecting to pay less since we used less equipments. He kept saying it would not exceed $3200..... that's obvious to us, we used 29 fans ($783) less than what he had initially quote us. The bill came and it was $2690. The fan and humidifier price were not the same on invoice either. I didn't wanna argue, so I just asked them to at least adjust the fan and humidifier price to what we were told $27 & $77. We got a very RUDE response. His exact quote was "I quoted you $3200 to do your job and it's $500 less. My bill is my bill." At this point, I realized they just want to charge you a flat fee for the job, which is ok if they had told me so from the beginning. The whole using less equipment really didn't matter to them. They wanted $3200 for the job. Just be honest about it. (I feel the only reason he didn't charge the full $3200 was because he was pressured to bring the final price down because I let him know I expected it. But he wasn't too thrilled about it, hence the rude response) I didn't expect a business to run like this in 2021. I run my business with transparency. If you're thinking of hiring them, ask for a detailed itemized estimate before doing the job. read more

I recently had the pleasure of working with Chris from Restoration ServPro Norco/Mira Loma, and I couldn't be more impressed with the level of professionalism and service I received. Chris promptly arrived at my home(at Dos Lagos, Corona) on time to inspect the damage and provide a quote. Not only was he punctual, but his quote was also very responsibly priced, demonstrating transparency and fairness in their business practices. Although I ultimately did not proceed with their services due to circumstances with my tenant, I want to emphasize Chris's professionalism throughout the process. He handled the situation with utmost care and understanding, recognizing that tenant satisfaction is paramount. Chris's excellent communication skills and willingness to address all my concerns left a lasting impression. Despite not moving forward with the restoration, I am confident in recommending Restoration ServPro Norco/Mira Loma, thanks to Chris's dedication to providing top-notch service. In a world where customer service can be hit or miss, Chris and the team at Restoration ServPro Norco/Mira Loma stand out for their commitment to excellence. I highly recommend their services and want to express my gratitude for the outstanding experience. This Thanksgiving, I am thankful for professionals like Chris who go above and beyond to ensure customer satisfaction. If you're in need of restoration services, look no further than Restoration ServPro Norco/Mira Loma--you won't be disappointed. Thank you, Chris, and the entire team, for your exceptional service! read more

This company was amazing! We had called another company to come out and inspect and remove the mold around our carpet in the master bedroom and they never showed up. Called ServPro Norco/Mira Loma and Chris came out in less than an hour! He inspected it and fixed the problem. Vary responsibly priced too. Excellent service!!! Highly recommend, read more

Communicative, honest, and reliable. Great customer service overall. I'm so glad I chose ServePro over the other two companies that I called. Long story short, I started smelling a musty scent in one of our kitchen cabinets... Told the husband and he shrugged it off thinking it wasn't a big deal so I did too. A couple weeks later, it smelled worse so I took everything out of the cabinet and saw water damage and mold. Called ServePro and Jim came out the very next day and got me a quote. We scheduled for ServePro to come out on Saturday and everything was completely done by Tuesday as promised. Videl and his coworker did an amazing job putting up the barriers and demo'd everything out carefully and neatly. I hope I don't have to deal with another water/mold problem but if I do, I will definitely be working with this company again. THANK YOU JIM, VIDEL, AND SERVEPRO TEAM! read more

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We had a burst sprinkler pipe in our bedroom upstairs just a day before the expected due date of our baby. In full panic, we contacted several mitigation companies who came out to inspect the home but none were as thorough, knowledgeable, and understanding as Jim and Christian. There was such a stark difference in how honest and thorough the Servpro team was in managing our expectations and inspecting the damage that it was an easy decision to use their services instead of the others that we consulted earlier in the day. They understood the situation our family was in and they operated so quickly to make sure our new family could go home as soon as possible. Knowing we were busy and stressed with our new baby, Christian moved swiftly and kept us in the loop while we weren't in the home. They were very easy to reach and made sure to stay in touch with our restoration service so that there would be no delay in the process. They took care of everything with insurance and even the attention to detail in their pack out/in put our minds at ease so we can focus on other things. In fact, our insurance adjuster even commented on how nice and efficient the ServPro team was, and that this was increasingly rare to find. We are so grateful and blessed to have found them and though we hope we never have to use their services again, we confidently recommend them to anyone that finds themselves in a situation like ours. Thanks again, Jim, Chris, and Servpro team for getting us back home so quickly! read more

Jim and the whole crew are very hard working and made my bad situation a lot better. Humble and give good advice, made room in a very busy schedule for my emergency. Very pleased with all they did read more

I was wondering if I had mold in my ceiling due to a small leak that was promptly fixed. After reading SERVPRO reviews, I called them, and they told me they do free consults, so I booked them for the next day. Jim came and inspected the area, and he told me he didn't see any indication of mold and that he didn't recommend doing anything. He explained well why he believed that and was highly professional. As promised, they didn't charge for the consult. SERVPRO is an honest and professional company. Very recommended. read more

There are good Servpro branches and there are bad Servpro branches, spend some time reading all the reviews and choose wisely!!! I am so glad that I choose Jim and his team at SERVPRO of Norco/Mira Loma. I had two water damages in my house, one in the kitchen area and the other one was in the laundry room. Hardwood floor and walls were seriously damaged. My insurance agent scheduled an appointment with a Servpro branch near me. After talking to them over the phone, I didn't feel so good about them so I did some yelp research. It turned out my instinct was right, they have several bad reviews on Yelp and those reviews seems very reliable to me. So I decided to find something on my own. Fortunately, after reading hundreds of reviews on Yelp, I found Jim and his team. Jim is so kind, patient, knowledgeable, and very experienced. He guided me through every step, making what can be a very stressful and intimidating process seem easy. This was the first time I encountered such emergency, and honestly i can't imagine how I will survive from this without Jim's help. I highly recommend SERVPRO of Norco/Mira Loma to anyone who wants to have a worry-free life while dealing with water leak emergency in the house. read more

The technician came out exactly within the timeframe he gave me! He was polite and didn't try to over sell me. Great experience.

Another satisfied customer from SERVPRO of Norco/Mira Loma. I had a water leak several years ago from a water heater that was located in the garage of my residence. The water stained a small area of drywall and the water heater was replaced. I recently discovered mold in the area of the stained drywall. I called SERVPRO of Norco/Mira Loma and spoke to Jim. He came out to my residence the same day and gave me a reasonable quote for the demo and remediation of the mold issue. The work began quickly and was completed in several days. A small slow leak was found coming from the cold water supply pipe that feeds the water heater. The leaky pipe was replaced quickly by a plumber referred to me by SERVRO. The work on the mold remediation was thorough and they left the area clean. I would definitely recommend SERVPRO of Norco/Mira Loma. read more

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We had a few areas of concern at our new home and decided to ask a professional which is why we reached out to ServPro. Jim came out and was kind enough to review a report from a previous mold remediation analysis to help us better understand the results. He is very knowledgeable and gave us recommendations. Overall a great experience. Would definitely recommend to anyone looking for professional guidance. read more

We had a water leak in our kitchen and needed mitigation services. A friend referred SERVPRO and they did an exceptional job. All the workers were very professional, knowledgeable, friendly and provided outstanding service. Their expertise in this business showed with their documentation report that help our insurance claim to be approved. We truly appreciate their service and help during a stressful time. read more

Excellent response time to analyze situation and do remediation after cause was remedied. Thoroughly professional and timely. Mold remediation is a somewhat hard to find specialty in my area and this is the second time I have used Servpro. Very happy both times. read more

Awful and disrespectful! they came into my house like a hurricane and would not listen to my issues or concerns. They left me with a huge mess that could have been avoided IF they had thought things through. Instead they arrived and started panic and confusion. This Job could have been done much better without their bulls in my china cabinet. These things always happen at the worst times. It would be nice if the people came in calmly and spoke to you instead of ignoring your situation. My House was flooded... Yes it needed to be addressed quickly, but I also needed to feel respected, I didn't. Note to Owner of this Serv-Pro: I do not post my real name online ever, BUT I assure you I called you with my complaint right after this happened. This posting should not come as a surprise to you or your Partner and his family members who did the job for us when my husband was scheduled to go to the hospital when this happened. read more

We had a post construction clean up & didn't realize the magnitude of the job. Dust everywhere. Ceiling, walls, cabinetry, & floor. I called several cleaning services. I had sticker shock, the costs are outrageous post covid. Some companies didn't even bother to call back with an estimated cost of job. Then, I called Jim...He gave a reasonable price & I had an appointment within a week. He brought a large team of guys who worked extremely hard in the California heat. They were on time, polite, & straightforward. I would recommend Serv-pro Norco! Thank you Jim & crew, you are appreciated!! read more

They came by and gave me some great advice for our mold issue. Didn't try to upsell their services, just told us what we were doing was already great and to keep at it and gave us a few more pointers. Will be sure to contact them if I ever need their services again :) read more

I can't even begin to explain how thankful I am for the service provided by SERVPRO of norco/Mira Loma. We purchased a home and discovered a huge undisclosed leak with tons of mold. Jim came out immediately and did everything he stated he would within a timely manner. HIGHLY recommend!! It's not fun to deal with water damage but a helpful company with a fast response is crucial! Thank you! read more

Jim is very knowledgeable and was very willing to assist, answering my questions. His service is top notch. I highly recommend Servpro of Norco. read more

Jim from Servpro came out to check for some possible water damage that originated from a leak in the kitchen that affected a unit downstairs from my second floor unit. He did a free inspection, and gave me the best possible outline of events, and advice on how to remedy the situation. He advised to look for someone who can simply fix the drywall without any unnecessary fixes that might have cost me a whole lot more in repairs. They sound like a reasonable, honest, and trustworthy company who alleviated my anxiety home-owner for water damage. Thank you guys for being so great with your free inspection and honest consultation! I couldn't recommend them highly enough! read more

Our house flooded while we were out of town. My mom checked on the house and found water seeping out the door. I immediately saw Servopro on the top of the Yelp list and thankful I did! Jim was the only one that could get there within hours. He helped ease my stress since I wasn't there. He gave me all the reassurance I needed with regards to not having mold. They were professional and efficient. His wife came to help move my things back in and she was so pleasant and friendly. They are a family team. You can't go wrong with them! Highly recommend. read more

Jim and Vidal of Servpro Norco/Mira Loma took care of a mold problem caused by a leak. They helped through a stressful experience and reassured us throughout the process. Vidal and team were always professional, extremely thorough, and kept the work area very clean and secured for safety and peace of mind. At the end of the project, they passed their 3rd party mold inspection. Great job! read more

Fantastic work by Jim and his team. We had a roof leak in my daughter's room and wanted to get a professional opinion on the extent of damage. Long story short, the damage was much more extensive than we thought. Jim's team was professional, communicative, courteous and clean. They did a great job in the demo and mitigation. We hopefully won't need them in the future, but glad we have the relationship in case we do. read more

Christian and Jim were so professional, easy to work with and very friendly. We had water damage for a neighbors unit and this was our first time dealing with this. They made it less stressful and walked us through the entire process and even helped get a contractor in for the repair afterwards. They made this so seamless and are very responsive and answered ALL my questions. They came to our home ASAP and started the restoration and damage control immediately. I highly recommend this company. They made it so easy to get everything repaired. 10/10 read more

Highly recommended for your water remediation needs. Excellent service. Jim is very upfront and fair on what work needed to be done and what to expect. read more

We have used Servpro Norco/Mira Loma twice within the past year. Jim has been very helpful on both occasions. Our rental property had mold damage in the garage last year and another mold issue with the upstairs bathroom after the renters moved out in Jan 2021. Jim is very knowledgeable & experienced. Took care of it right away. Great services at great prices with no compromise to quality. Best wishes to Jim & his team. Thanks Jim!! read more

I had a pipe leak on. Sunday, of course. I called and someone was at my house within hours. Before they arrived, the helped me turn off my water to prevent further damage. They came to my house and went right to work cleaning up the water, removing the damaged carpet padding, removing the dry way to ensure there was no mold, and placed fans and dehumidifiers. They were very professional and were great at communicating and working around my schedule. They were a little messy and banged into a wall with a pice of equipment but there was already so much damage that this was minor. I also wish it wasn't so expensive but the flood restoration business is like that. You are sort of at their mercy. Even so, I felt very comfortable with all of the team and, although I hope I never have to, I would use them again. read more

Servpro of Norco/Mira Loma is a wonderful restoration company that really knows how to take care of their clients. Had crack in the tank of the toilet and concerned about all the damages that water has caused but they reassured my parents that they will take care of the issue. Would recommend to anyone having similar issues. Thank you Jim and his crew! read more

I would like to thank Jim for his wonderful expertise. I was not able to use SERVPRO of Norco/Mira Loma because my property was out in Colton, but Jim still talked with me about my situation and offered lots of great advice and what a reasonable price would be, etc. At the end of the conversation, he told me that I could call him with any further questions, which he totally didn't have to do. Thanks so much, Jim! All these five-star ratings are well-deserved. read more