The one star is for the technician who came out, but the horrible customer service experience with Vinny his manager is why I'm writing this. We expect the have someone walk us through the issues. Explain things so we understand. But instead we had a horribly aggressive, impatient, and rude individual. Vinny should be fired. Worst experience with a human being ever. We are dealing with a bad situation already and he just mad it worse. His technician even apologized for his horrible behavior. WORST CUSTOMER SERVICE EVER! read more

Never used it again, they left my restaurant at 2:30am, but charge me till 4am, and asked me to pay, scam company

Servicemaster by wfdr was a great company to work with they were so great on my home the first time I had to have them come to help me rebuild both of my sons closets and they did a great job Ruben built the clauses just how I wanted them to look zero complaints would call them again any day read more

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I just about give them no star but can't go on if I left it blank any way 1 star for the technician who came out to ripped my house at unnecessary holes and extra days for fan running. They destroyed the bathroom cabinet even it nothing related to the leak.....Cutting more drywalls and more holes......anyway 1 star for the well packed my furnitures... read more

Working with the office manager Laura was my worst experience, her communication skills are not their. As far as the workers to complete the job was excellent They had to demo my kitchen from walls to cabinets and flooring. The workers done amazing job very professional. Chris done a fabulous job with shampooing the carpet. Ruben and helper built my kitchen cabinets in 1 day. read more

ServiceMaster Restoration - Completed restoration of kitchen - Damage Restoration Near Me - Riverside, California

We had a pipe burst in May 2025 that ultimately damaged walls and floors of 3 rooms. We understood it would take a while for the process. The contracted painters were great, floor drying crew were amazing, but when it came to the floors we are still having issues.. The floors were installed by a floor contractor, who have later been fired. The floors are laminate and weren't installed correctly so the floors now move and shift. The installation isnt completely their fault, but the lack of communication is. We reached out and we were told service master would be taking care of the issue however they stopped communicating with me completely The lack of professionalism is astounding. I would not recommend doing business with thsm read more

CREATING DISASTER Laura Borcsa made our life total hell while managing through the Altadena fire rebuild process. Go with anybody else. Random Home Depot day laborers would do a 242% better job of communication than these dopes. BACK OFFICE Laura almost never returns a phone call or email, and if you ask too many detailed questions about the work being provided - she'll stop responding completely. On the rare occasion you actually do get Laura on the phone, don't expect to say much. She loves hanging up on customers mid-question. ServiceMaster (WFDR) takes the art of dumpster fire diving to influencer status. INVOICING You'll never get an accurate accounting of ongoing charges. Invoices are a black box of mystery and sadness. Once revealed, expect astronomically marked up charges. Grifting homeowners and insurance providers is a business model they have perfected. read more

This is just about the worst experience I have had with a contractor. We had a flood due to a burst pipe and this outfit was recommended by our insurer and we agreed. The project manager Isiah came out and advised he would manage the project from beginning to end with a four of five week completion. It took three months and work was left undone and some work was very poor to the point of needing repair. The first error was inexplicable and caused cascading delays. I personally saw Isiah measure the carpet square footage need. Then he ordered only enough to do about 1/4 of the building. Of course, the next lot was delayed and of course the dye was different. So I have two different colors and he blamed the manufacturer which is nonsense. Dye lots are different which is why you have to order correctly the first time. And, waiting around for the second part of the order meant my staff had to work by remote. His team ripped out some insulation that had become wet. It was never replaced. His team did a sloppy job on drywall, paint and replacing electrical components. To top it all off he would take his time in responding to requests for updates or service. We would not hear from him for days at a time though we needed to plan. In fairness, maybe this outfit is wonderful and Isiah is a bad manager. But I would then expect his boss to contact me to apologize and try and make things right. For goodness sakes, even his team members were apologizing for the mess ups. But I never heard from management at all. His team also destroyed a solid walnut conference table by not protecting it and putting other metal furniture on top. They did pay for that, though. I would look elsewhere. read more

Multiple missed commitments. Then never completed the work. Then took two weeks for them to pick up their equipment missing several appointments while I waited at the house for them. read more

They came and did an assessment of that which had already been demo'd. I was told I would hear something in a few days. A week later I hadn't heard anything so I called. The person I spoke to didn't know anything. Another week passed and nothing, I called them and they said they were waiting on the adjuster. I called the adjuster and he stated that he had already paid them!! I said no, please cancel payment, this is the second Service Master that has been shady with us! DO NOT RECOMMEND!!! read more

I would not recommend this business to anyone a couple of weeks ago an individual came to my home stating that he worked for this company he addressed himself as Matio but with no credentials whatsoever he could not even speak English correctly at that point I found it suspicious after I had nagged him for some sort of identification he reluctantly gave me a business card depicting the above company who by the way did not have an up to date contractors license in conclusion I would think twice before hiring this business. read more

Worse experience I've ever had with a restoration company. There employees wouldn't show up on scheduled days. I tried to get rid of them multiple times but my insurance would not let me due to having a contract with them. They collect money from the insurance. Disregard the quality of work and professionalism to comminicate with the customer. My kitchen island was put together incorrectly. I would never recommend this company to anyone. read more

Damaged controls superheroes! Excellent company, professional, prompt and personable. This is in addition to my back to normal post water damage journey. Recommended by my insurance company along with another company we chose Service Masters. Let me tell you from the first phone call they were quick to respond. They set up an appointment that was convenient for us they came in assessed the damage and went to work. All along being the liaison between me and my insurance company. Our incident included two rooms and a bathroom that had some severe water damage. Their job was to move you out,!and I mean really move you out. They brought in boxes with moving blankets tape. I was truly impressed with the speed accuracy and care they took with my belongings. William, Able and Patty. True professionals. Thank you for answering my many questions and always picking up my calls. I think during the whole experience if I didn't get you on the phone when I called you called back quickly! I do recommend and trust this company. Carry l read more

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This company is going to rip you 0ff!! Paid the deductible to get work started never got started. They charge for work that they no they didn't do, contact corporate no solution, they have no problem telling you they will not force there franchise to pay us back. Fucking P.O.S. !!! read more

I had a horrible experience with this company for a water damage restoration and repair work. After the water damage restoration, the communication for reconstruction work was so bad. First it took a couple of weeks for sending guys for reconstruction estimation, and after the estimation one week I followed up with them, the PM Laura told they have job piled up to mid December. They are not responsive to your call and text. At the end I stopped working with them. Very bad experience. read more

Company is a complete scam. Had to pay them our deductible, and then they quoted insurance $15k when insurance estimated $5k. Of course insurance did not accept their quote so they paid us. When we called the Servicemaster to get our deductible back, they kept $1200 of it stating they already bought material and had to pay for their estimator. Such a scam. And the owner is a POS. Would call my wife instead of me and try pushing her to approve them to start working before insurance would authorize. They quoted $15,000 for the job. I got it fixed using other companies for $2,000. Do not use this company ever. They will hook you in. read more

Horrible service. Bad quality work. Go elsewhere! Owner is a jerk. Prices are way over priced.

If don't even feel comfortable rating this company 1 star.. If I could rate 0 I would. Where do i even start, from moving our belongings out our house without permission to having belongings missing. This company is the definition of doing a Mickey Mouse job. Our house had plumbing issues and this company was hired by our insurance to safely relocate our belongings for the time being but before we knew it, we had money missing and our belongings held HOSTAGE. How does that even happen? Disregarding the valuable materialistic items that were hostage imagine, all your memories, photos, and your life basically being stored and an undisclosed location. Only to be "disclosed" if we payed a price. IMAGINE THAT. Not only did this company hold hostage of our items but they ended up stealing over $3,000 of coins that were hidden in bins. The only way you could've found them or seen them was if you went looking for them, So i can only imagine what else their scheming thief's of employees went looking for. On top of that, their employees being immigrants are being slaved of this labor to be payed what I can only imagine. read more

They did a pack out of my house. They were very careful with handling my furniture with no damage to my furniture. I appreciate the service they provided as it was very professional and very satisfying. read more

They came and repaired water damage in two of my bathrooms and they did a great job, I was very pleased with their work and great enthusiasm for following covid prosecutors, also was done in a timely matter. read more

Great Service!! They came to take out mold and they did everything in a timely manner. I was extremely satisfied with all their work

we were very satisfied with our service with the company service master restore. They were worked in a timely manner and very professional caring and hard workers very polite. Also they followed all the safety measure that require for the covid. Thank You very much we recommend this company. read more