From the time I reserved my unit online to securing it in person & moving in, my experience was awesome. The manager Laurie is so sweet & was amazing in assisting me, answering my questions and doing what she could to ensure this unit was right for me. Her customer service was definitely beyond average and very personable. Process was fast and she made me feel like I absolutely picked the right place to entrust my belongings being stored. Hours are accommodating security of unit is there the spacing and price is awesome Thank you Laurie for your help!! read more

My only complaint is that the main freight elevator is always broken. It makes it very difficult to plan to move large items into the unit. In the past, I've loaded up my truck with large items to store & was unable to bring my items up to my unit because of the broken freight elevator. I had to bring all my items back home & offload it & do it all again another day. Very inconvenient. The staffs great, my storage unit is great, the freight elevator's terrible. read more

It seems like everytime we go to the storage the main elevator is out of service. They have another elevator by front entrance (see photos) but it's inconvenient if you're trying to store/remove bulky items (if you're lucky to get the items to fit through the elevator door) If it's not the AC that's broken it's the elevator. They're always raising their prices versus bringing them down. read more

SecureSpace Self Storage Waipahu - Hope you can pivot well because this is the ramp you gotta try maneuver their carts with ...(when elevator is down) - Self Storage Near Me - Waipahu, Hawaii

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The main elevator is broken again and stuck up on the second floor, and they raised my storage fee with this kind of terrible service.

Got a storage unit early in December 2024, so I've been a customer for 4 months. I just received an email with a rental rate increase -- my monthly rate is being increased from $138 to $198 in May. Taking into account the monthly $12 insurance fee, the rental rate is being increased by 45 percent. This is Standard Operating Procedure for mainland storage companies, from what I've seen -- but there's a statement on their Yelp listing that they are a local company -- found out, after I began my rental, that no, they are not local! Jayna was helpful and friendly when I began my rental, but no amount of good customer service makes up for ripping off customers. read more

Not a good place to go for storage elevator keeps breaking the climate control is not working for couple of months without notice so expensive they only give notice if they hiking the price...dont waste your time here read more

Not only their prices are high, but the "Climate Controlled" level is a lie. Their a/c had been out since March of this year (as far asi know). I've complained to the office several times but NOTHING has been done and I'm still charged the extra price of having a climate controlled unit. Don't be fooled. read more

Rented a unit and had so many questions, Puna was extremely HELPFUL AND PATIENT! She was able to assist us above and beyond and did it with so much grace! Grateful for her! read more

See Jayna for all your storage needs, she really took care of me and answered all my questions and concerns when getting a storage. She made the experience super simple and easy. read more

When we first opened the account with secure space it was great! Straight forward. And as the months went on idk if they changed companies but now my storage payment is constantly getting higher and higher. Constant letters advising us of storage fee raises etc etc. It's way too expensive especially with everything going on and prices keep raising I can't even afford it anymore. Customer service, I've only had to call the office 1 time. And that experience was horrible. Laurie? Laura? Lydia? No idea who you are but shame on you for the attitude today. read more

My husband and I reserved a unit earlier this month and I must say that the service was great. I spoke to Puna before going in and she answered all my questions and was super friendly. When we got there, Ben helped us and was super helpful, knowledgeable, and just very thorough with the walk through. Customer service was amazing and would definitely recommended. Also their prices are hard to beat. read more

Last year they raised the prices again. Stating that it's for development and better experience for us customers. But what lie these guys are pulling off. Controlled Air? Thing been broken, no air in there. Suffocating. The elevator brakes all the time. Raising the prices 4-6 months to meet the set by Corperate Level. Thats what your customer service boy told me. The prices don't meet the promises. read more

The elevator has been broken several times and we pay high prices for access. Thank goodness the lady manager was so helpful to help me since I am disabled senior. The corp office should pay the elevator repair bill read more

We had a wonderful experience at this location. Laurie was absolutely amazing! Such a ray of sunshine and she made our experience fun and exciting. Mahalo Laurie for your great hospitality and expertise in helping us find our first storage unit that fits our families needs. read more

If you're looking for storage and in the area,stop by and ask for Jayna. I was really impressed on the service she had provided. She explained everything with professionalism. And had the answers to all of my questions. Best experience ever. read more

Mahalo to the team out at Waipahu Secure space self storage. Jayna was very helpful and polite when assisting myself and team. Providing moving services at a storage facility can sometimes be difficult considering staff, and available resources such as parking. Very clean and spacious. Mahalo once again read more

The new manager Puna is so sweet , always helpful and will go above and beyond for her customers

The units are well-maintained. I rented a 10 x 10 unit and it's spacious. It's very convenient that the gate closes at 10:00 pm.

Thanks to Laurie, our experience in securing a storage space at the secure space storage facility in waipahu was a very delightful one. She was very professional and personable at the same time. Her people skills are exemplary. read more

Laurie is amazing! She went the extra mile for me and I thought that was so awesome of her outstanding customer service! Once again, Much Mahalos Laurie! read more

Like all storage facilities, constantly raising their fees. Makes things much more difficult to focus on the need to pay the essential items of importance (i.e. rent, utilities, and bills). No empathy for customers. read more

My husband and I were stuck in the elevator on July 2nd, 2023 at approximately 6:45 pm with two other customers. We used the emergency phone, but the reception was bad and the person on the other line (female) kept cutting out. It was hard to understand her. She did not express any empathy for our situation and did not give an ETA on the person who was to help us. I called a second time @ approximately 7:15 pm and the phone was answered by a male. He notified us that someone was supposed to be on their way and we needed to wait another 20 minutes. We waited for 40 minutes and called again. Another male answered the phone and we had the most difficult time understanding him. We heard someone downstairs trying to access the elevator and thought it was our rescue, but it was a customer trying to call the elevator down so that they could use it. I had to shout down to them to tell them we were stuck in the elevator. After almost an hour, I called 911 and had the fire department come to get us out. I don't want anyone to go through this same ordeal. The emergency phone did not work and there was no local number identified to call in case of emergencies. I was told when I began my contract, that the elevator was old and would be replaced. I have heard that the elevator breaks down occasionally. They have failed to replace the elevator so I will no longer be a customer of this company. read more

I had a wonderful experience at this location. The property is extremely clean and well maintained, This was my first time renting a storage unit and Laurie went above and beyond with customer service & taking the time to know us. She was friendly and very helpful. Thanks for an awesome experience Laurie. read more

This was such a great experience of moving into a storage facility. Laurie made me feel welcomed, valued, and it's clear to say like family. Overall greatest customer service I've ever experienced at a storage facility. read more

I'd first like to say that the customer service there is amazing for once... thank you Laurie, she's awesome, kind and really helpful. I'd recommend this self storage 100% also because the first storage place I'd went to was awful and bad customer services. So I'm glad I found secure self storage waipahu ! read more

There staff is certainly not perfessional . Telling other tenets others peoples personal business (Lorie) just so happened to be a former boss. Which he had made us aware of the situation. I thought it was supposed to be confidential. But anyway. Chris I was told was excellent. Very helpful. . Staff wanted my coworker to get out and leave there stuff there which was in the motion. Of getting loaded into th we vehicle. LORIE MENTIONED She had things to do and places to go.. My suggestion if ur goi g with this company go to thw mililani location. Not so disrespectful restrooms had no toilet paper and trash was overfill onto the floor . No trash can available anywhere on site . Waipahu needs to show less discrimination than maybe I woul d have gave them one more star read more

Awesome service from Daniel Thomas and 'Em! Quick and efficient! Had a problem as I booked 2 Storage spaces but was able to fit everything in 1. Daniel efficiently got the right people involved and was able to make a decision to refund my credit card. It all took no time at all. Daniel also had to show the rooms twice and did it without complaining or an attitude, much appreciated! Thank you Daniel and 'Em. read more

Service was great The person that helped us went through step by step slow giving us thorough instructions & needed info.