I really appreciate the great customer service from Leo! I asked what was available within my…read morebudget over the phone and he was able to provide me with the ideal unit right when I stopped by that same day in person!!

Good location. Temp controlled facility. Clean. Safe. Has cameras and coded locks…read more Staff are friendly . And totally appreciate text reminder for payments Good price for the location and STORAGE specific needs.

Puna & Chris After…read more23+ years in the Military and countless storage experiences across many states, I can honestly say Puna provided the BEST customer service I've ever received. She was incredibly patient, kind, professional, and truly cared about helping my family during a stressful time. She worked with us for a long time to make sure we got the best value and deal possible, and never once made us feel rushed or unimportant. The facility is clean, secure, and excellent, but what truly makes this place special is Puna and her husband Chris. Their genuine care for people goes far beyond normal customer service. You can tell they truly have passion for helping others. If every storage facility had someone like Puna leading it, this company would be unstoppable. From my family to yours, thank you both so much. We truly appreciate you and will absolutely recommend everyone to come here and ask for Puna for the VIP treatment. Mahalo nui loa! - PJ Perez & Ohana

*Update (07/18/2026) after an email complaint. On 06/30/2026 I received an email informing me that…read morethey lowered my rate from $447 to $422.25. It's not much but still something. I will be updating this review for every price hike that I get so everyone knows how often and how much this company raises their price. *Update (06/29/2026). They have rat issues. Found rat shit and piss in my unit on top of my stuff and on the floor. I even talked to people that was there that are on the same floor as me and they have the same issue and they even found dead rats in their unit. Check my photos of the rat shit. Signed up with them for a new customer promotional price of $174 for the first two months then after that it's $348 a month. Well I did the first two months for $174 then the third month for $348 now for the 4th month they jacked the price up to $447. That is crazy for them to do that. I do not recommend this place. That's bad business to be doing that. My other place I had before raised their prices too but compared to Securespace Self Storage. The amount Securespace Self Storage raised their prices by in a month took my old storage place took over 8 years of raising prices to get to the same amount. At least my old storage place raised their prices in small increments.

Go and see E She was very helpful and answered all our…read morequestions. Highly recommend seeing her True aloha spirit The place is well maintained, accessible, secured, and affordable

While their facilities are clean and convenient, their customer service and their billing process…read moreis atrocious. Recently I received a new credit to replace the existing card I had on file that was about to expire. I went into Hawaii Self Storage's online portal to update my credit card information. Mind you I have been an auto-bill pay customer for years. I then noticed later that I was getting emails saying my account was delinquent. I then called their customer service on Oct. 14 and they said I took my account off of auto-bill pay. I did not. I told them all I did was update my credit card. They said "yeah, our new system will stop the auto-payments when you update your credit card". No where on their portal does it say that I would need to re-establish auto-bill pay. So the first customer service rep (she goes by the name of "E"), said in order to get the late charge waived, she would need to speak to a manager and all of the managers were in a meeting. She also advised me that if payment wasn't made by the end of the day, I would incur a 2nd late charge. I asked her to re-establish my auto-bill pay and to bring my account up to date. She said she couldn't because once she makes a payment, it would be first applied to the late fee. She then said she would find out after the managers got out of their meeting whether she late charge could be waived. I asked her to call me to confirm whether the managers authorized waiving the late fee. (Btw, "E" was extremely rude and kept interrupting me and I had to ask my questions 3 or 4 times before she would answer.) They called, but I wasn't available that day to take the calls. I then find out the following day that all they did was waive the late fee and re-establish the auto-bill pay. They did NOT bring my account up to date, so I incurred a 2nd late fee. This time I spoke with Phyllis who couldn't explain why the outstanding amount wasn't paid. I explained to her that now I need the 2nd late fee waived and the account brought up to date. She said she would figure out why the auto-bill pay wasn't working and would get everything taken care of. Days go by and I don't hear back from them. I finally call Phyllis back and she said the auto-bill pay won't kick in till the next cycle and the they paid off my balance INCLUDING the 2nd late fee which I asked to be waived. When I asked why the 2nd late fee wasn't waived, she said it was because I asked them to call me back to get a confirmation from me on Oct. 14 before they paid the account. I did not ask them to do anything of the sort. I asked them to just call me back to let me know whether the late fee would be waived or not. So now due to their incompetence, I have to eat one of the late fees. Not to mention that they put additional locks on our storage units because our our account was past due. Account was brought up to date on Oct 16, and my husband drove up to our storage units on Oct 18, and the additional locks were still there and we couldn't get in. No apology from them at all. Basically they think the customer is at fault. 10/21/2026 UPDATE: Kanoe (Mililani site manager) reached out to me to understand what had transpired. She concluded there was a misunderstanding as to what kind of confirmation I requested. Apparently, when their customer service reps get asked for a "confirmation", they interpret it as no payment shall be made until the customer can confirm beforehand. In this particular case, I just wanted confirmation one way or the other whether the late fee would be waived. Kanoe kindly offered to credit my account for the 2nd late fee. I was also contacted by Benji (the Operations manager) who explained the unfortunately timing of their system upgrade and confirmed that there was no information on their portal warning that the auto-bill pay would need to be re-established when updating a credit card. She is working on getting the portal updated with verbiage and clear instructions on how to re-establish auto-payment. They both said they will also speak with their customer service reps to provide better customer service and not assume that the customer intentionally made the mistake. For now, I am satisfied with the resolution. Thank you Kanoe and Benji for handling the issue in a professional manner. It is much appreciated!

I've been a customer here for almost three years and have had nothing but great experiences!…read more John, the maintenance man, was amazing. He was extremely helpful, even after hours, answering my questions and always having such a positive attitude during a really stressful time. I truly appreciated how kind and willing he was to help. Liz in the office was just as amazing! She made my move-out process so smooth and quick. Her customer service was genuine, friendly, and professional, and she made the entire process so much easier for me. After almost three years, I can honestly say I've had a great experience from beginning to end. John and Liz really went above and beyond, and I truly appreciate them both. Definitely recommend!

This place is outstanding from front office, cleanliness, quality property/units, and great…read moresecurity. Liz was the best! Plenty of parking, elevators, and yay a/c everywhere! Value was more than fair and better than everywhere.

Extra space storage is conviently located by target salt lake and a couple minutes off the stadium…read moreexit. I have had a pleasant experience renting a 10x12 unit from this location. The facility was easy to access and has a secure gate entering and exiting the building. Rates are fair and I was always able to get in and out if I ever had any questions for the staff they were always able to help me out.

If I could give this place -100 (negative 100) stars, I would! The man in the office is RUDE and…read moreDISRESPECTFUL! Absolutely no customer service and atrocious!

Quality service with attention to detail on your luxury car. George took the time to make sure the…read moreclearance on my splitters was possible for a flat bed tow. We lost daylight as we figured out how to get the car hooked up and he was patient and a good problem solver while maintaining safety and professionalism. When you car about your car like your third child, seeing him provide the same kind of attention in a stressful roadway environment helps make the whole situation better.

I didn't catch the drivers name but he was very professional, friendly, and communicated well. We…read morewere in desperate need of service at 1 in the morning and they came through. Great service

Great customer service. Fast and easy online application with Samantha. Plus Tam in the office was…read morea great help with helpful communication with informations. Aloha to the great team.

Ease of online rental process. I rented a 5x10 unit. Paid and good to go. Thank you SecureSpace…read moreSelf Storage.

Puna is awesome. She is warm, friendly and clear in her explanation. Thanks Puna for all your help.read more

There is a lot of theft, and crack heads that get to live at the facility that are family members…read morethat get to live and rome the facility, while us customers have our products, Identity compromised. If there is a "Professional district or owners that should over look these type of UNPROFESSIONAL WORK HABBITS SHOULD BE FOUND AND RESPOND TO THESE PROBLEMS. They help certain customers extending help for free units or lower cost, and steal your shit as an family business operation. This is all from inside regular employees that are not involved with family hook up. Rent at your own risk!!