I picked up an advertisement for Hero Moving from Waikele Self Storage and immediately noticed that the pricing advertised was under what I was expecting. We had originally been planning on renting a UHaul from Pam (WSS) but I figured that this might be better since our move was from Waianae to Makiki. I contacted Hero and they called me back. . .I swear like 12 minutes later. I spoke to Jordan and received a rough quote, informing him that our move date was still fluid. A few weeks later we got our confirmation into the apartment and I actually communicated with Jordan through TEXT to sign the quote and make the final arrangements as I had gotten sick and lost my voice. That was VERY useful because it took a few days for my voice to come back. From Waianae to Makiki I was quoted under $1,500 to move furniture from the single bedroom we were in to a one bedroom apartment. Which might seem like a lot for 2 desks, 2 shelves, a bed and boxes but you need to remember that this is Waianae to Makiki. . . Anyway, 3 days before the move disaster struck! Our new landlord decided that they didn't want us there and they were going to keep the apartment empty in order to have an easier time selling the building in the future. With 72 hours notice I was able to contact Jordan and redirect our move from Makiki to our storage unit at Waikele Self Storage. What did Jordan say? "Yes we can!" No additional charges, no argument, no triggering some weird policy to make the process a pain, just a "Yeah, sure." Which was excellent in such a stressful situation. Moving day! Our crew was great. They packed random loose items fast, hauled furniture out quickly and safely, and were respectful in our home. They moved 5 large furniture items down a hall, a flight of stairs and down another hall without hitting a single wall, navigating long furniture items down our tight staircase with no damage. The people they sent, who gave us their names but my ADHD couldn't hold onto them, were approachable, friendly and thorough throughout the process and they were in and out quick. Once we got to WSS they helped us load everything into our unit, called their boss, their boss called me and everything was paid for. This was such an easy process from when I picked up the advertisement in the storage office to when we watched them drive away with our money. 10/10 service, I highly recommend Hero Moving. read more

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I do not know how these guys got my number, but they have been calling me for 2 months straight now. I have never planned to move or requested a quote from any moving company. I have never picked up their calls, even blocked their number, and still they leave messages asking if we were planning to move. Very annoying. Honestly worse than scam calls. read more

Several years ago, had to use them because our condo flooded. They broke thousands of dollars worth of our furniture and our leather furniture came back covered in mold. Would not recommend. The guys who were the "worker bees" were nice guys though. read more

I was initially drawn to this company because of their great reviews, unfortunately they let me down. Moving to Baltimore from Hawaii was stressful enough and they offered me to share a container with another party, no discount but added more expense. When my things got here the crate, when unloaded, lots of my things fell to the ground. Glass was broken on pictures, things were hapazorardly thrown into other boxes. No inventory of boxes checked off. I have sent recipts and pictures of damage, which I was told to do. Several emails and no reponse. Tried to send recipts certified mail and it was sent back, address unknown. I am a single, disable, veteran woman and I would have expected more from them as they target miltary and veterans. Do not recommend after my experience. I would have expected more from a Hawaii based business read more

This is a very late update. I mean very late. I'm finally getting to it. My first experience with HERO Moving was excellent and thought I found my go to movers. I called Gabe a couple years later to get a quote for my client's move from one unit to another at Pohai Nani. Along with that one of the beds was to be moved to a residential location in Kapolei. Gabe arrived late to the appointment but I didn't let that bother me because my first experience with HERO was excellent and I figured he was busy. He said he was late because he just came from a job on the neighbor island. At the appointment he seemed so disengaged it was almost weird. I thought ok he must be tired from being so busy. He said he would call me back with a quote and never did. Never returned any of my calls. I thought that was rude especially since I used his business in the past. If he wasn't able to service my clients he should have communicated that to me. This was a big disappointment because I had to hustle to quickly find another mover for my clients. Good thing I found one and have been using them since. As a realtor I need reliable movers for my clients. I don't know what happened to Hero Moving Company. Went from HERO to ZERO. read more

We moved from the mainland to Hawaii. Our household goods arrived in a 40 foot shipping container. Hero Moving did an outstanding job unpacking the container in a timely manner and getting everything safely into the house. Using their services was well worth the money we paid. We will use their services again in the future if the need arises. read more

I needed a piano moved from a very complicated apartment situation to a house- They showed up on time- came and looked at the stairs and made a plan and got it done. They were finished in two hours and I was very satisfied. The men who came were kind and friendly. They did charge me $6 for tape but whatever when they arrived they had me sign letting me know whatever materials they needed to use I would be charged. Also was able to tip on the credit card so that was nice. They sent me reminder texts and were very communicative. I am grateful my piano was moved safely down stairs! read more

These were the worst movers I could imagine. They promised me two trucks with my stuff. Fully loaded. The morning of the move they said their second truck broke down so they had to go back to get to the rest of my stuff and charge me three hours additional labor, which wouldn't have been there had the truck not broke down. They packed horribly broke some of my furniture and really didn't seem to care when I asked them to not charge me for the labor. This was the worst moving experience ever and I've moved from 11 states and two countries do not use them. They're nothing but a shack out in the middle of a field and obviously broken down truck trucks. Called them and they said they would call me back. They didn't. I call them again and asked them to remove the extra time to reload my stuff. They said there was nothing they could do. The time was the time. DO NOT USE THESE GUYS!!!!! read more

We are very satisfied with our experience with Hero Moving We've used them a couple of within a few months and both times they were very professional and courteous. They arrived on time and the move was done in a timely and efficient manner. Pur movers, Mohammed and Victor were awesome.​ read more

Lamont, Carter, and Jorge showed up right on time, went over the plan, then got right to dismantling our furniture and packing up the old condo. They carefully hauled all our stuff down the two flights of stairs, got the truck loaded, and were ready to head to our new place, where they worked through the challenges of a small parking lot, a tiny elevator, and narrow stairs without complaint. The guys were friendly, professional, and made the whole process as painless as moving can be -- while keeping the cost very close to the estimate. Mahalo for all the help! read more

Gabe and his crew delivered professional, attentive, service. Would recommend to anyone moving to/from the island!

Wow, Life Savers!! The best decision was to hire these guys!! I had a short amount of time to move my business and they KILLED IT! In Two Days!! Every move has a different time frame and distance to go, but gosh they really handled everything for us! It would have taken my sister an I a month to do by ourselves. The team work made the dream work and I saved soo much energy and time hiring them. They left us with a feeling of accomplishment and satisfaction. I could dust my hands off early and say we did it!! ‍‍ read more

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BEWARE before you hire them. Don't believe what they quote you. It's going to be way more than that, and you will have no choice but to pay since they already delivered to Young Brothers. I was quoted 1400$ ended up having to pay $2400. I do not recommend. read more

Quote over the phone, needed to have a virtual or in person tour for accurate planning and preparation for move. Quoted one day and it took two days to move because of poor planning. They didn't even have packing material, only boxes and moving blankets on the 1st day. read more

This is the second time I've used Hero Moving Hawaii for business moves. The first time was to ship Medical equipment and furnishings for our new location in Hilo. These guys did a great job! Super professional, hard working and we're great at communicating. This time I'm using them to move furnishings from a furniture warehouse to a home and let me tell you..... These young men work their butts off! No fooling around and running the clock. They got straight to work and were in and out. I totally recommend Hero Moving Hawaii!!! I'm sure this isn't the last time I'll be doing business with them. read more

What a life saver, the original moving company we had coordinated with decided to not return my call. We then went online and requested for a mover and thankfully we got a fast response from business owner Gabriel. The price was surprisingly cheaper than other moving companies. The guys were fast and efficient, especially having to carry furniture down two flights of stairs and then up another flight of stairs. I would definitely use them again and recommend them to anyone looking for a moving company with great low prices. read more

Hero Moving Hawaii - Moving truck below, taken from the 3rd floor. - Movers Near Me - Waipahu, Hawaii

I would HIGHLY recommend Hero Moving Hawaii! I had a major whole household packing/moving from one side of the island to the other side/disassemble of furniture type job. And it all needed to be done within a 8 hour period. Hero Moving Hawaii was affordable, very professional, and FAST! It gave me peace of mind that there were no issues during the move and I was treated with respect, kindness, and understanding of my situation. Hands down they are the BEST! read more

Superior customer service and responsiveness. Gabe patiently worked with me identifying my error of mixing up companies, instructed me on what to do to determine to whom I'd given my deposit and help me plan a way ahead in the event I had to reschedule dates. He didn't have to do any of that but he did. Just superior customer service and professionalism. read more

We hired Hero moving to disassemble 2 sets of IKEA Pax wardrobes and move them into a new home to reassemble. Gabe is super professional and courteous and sent 3 of his crew to help out with this. At such short notice, this was all done same day and only took a couple of hours to complete the job! Highly recommended and will keep in mind for my future moves since we move a lot. Thank you Gabe and team! read more

Moving made easy! Completely satisfied with our service from Hero Moving Hawaii. From the very beginning scheduling with them was a breeze as we had a few delays prepping ourselves to move. The owner Gabriel was more than accommodating to reschedule with us not once but twice. On the day of the move they arrived right on time and ready to go, and let me tell you these guys are hammers! I have a 250 lb custom wood headboard for my bed that they wrapped carefully and moved with ease. When we reached the drop off location, Gabriel had sent two more workers free of charge to help the delivery go extra smooth, this is customer service at its finest! If I ever move again, I'll 100% be calling the big guns at Hero Moving. Thank you for making a usually stressful experience, easy and painless. read more

We were very happy with the three young men that came to move us out/in. They have so much energy and were quick. Thank you Hero Moving!!!Top notch guys!!!! Professional, Efficient, Polite, and man, they were strong!!! Never a complaint! Would definitely use them again. read more

I needed the peace of mind to get moved. Sometimes a hero needs a hero. Thanks to these guys I was packed, moved out of one high rise and into another in under 4 hours. I can't tell you how thankful I am. Professional, prompt, quiet, prepared. Mahalo Joshua read more

I was quoted $780 to move a studio apartment. Furniture included a wood king size bed frame a small desk. A small table and a waist high tool chest. The quote included 8 surfboards which I ended up moving myself. There was a path to the house which included concrete stairs. Approx 15 that led down to the house and 6 more stairs up to front door. The movers worked very hard did a great job. I tipped them $25 each. After the move I was contacted by Jordan from the moving company. He told me the cost would be $1250. More than $450 dollars that I was quoted. I was confused about how much it could increase. The job cost me $300/hr. I felt I was mislead misinformed and ripped off. Not happy. I would never have hired them for that price. Movers were excellent tho. Feel totally ripped off. read more

We had to load up a 3 bedroom townhouse into a PODS container. The team from Hero Moving were great! My wife was overjoyed and amazed at how they packed all of our furniture, kitchen dishes/pans, and decor all perfectly into the container without wasting a single inch. Eduardo was on time and brought Matheus with him. They were phenomenal. Moses was a huge help too. My family is grateful at how hard they worked to take care of us!! Thank you! read more

Hero Moving Hawaii - Nicely packed container! - Movers Near Me - Waipahu, Hawaii

This company is the epitome of over promise and under deliver. If you want your things delivered but don't care when or in what condition you receive them, then this is the company for you. This company: 1) Charged me for packing supplies I never received 2) Damaged my items by carelessly "packing" them in the shipping container without strapping anything down 3) Lost a couple of my items 4) Delivered my things over 3 weeks late 5) Tricked me into paying the last installment before I even received anything and still feels they are not at fault. I dealt mainly with the company's owner Gabe and all he had were excuses. Not once did he reach out to me first to notify me of the many delays we experienced. I had to contact him AND coordinate with the shipping company (Young Brothers) to get my things. I thought I hired a moving company to lessen the stress I would experience with this move but apparently, I paid for the exact opposite. *Side note, save or print a copy of all your documents as you receive them should you still decide to hire them. Once Gabe was aware that I disputed my charges, he removed the copies of my original signed contracts and left only edited versions since he uses an online system. All of the contract and estimate links that were emailed to me show false information in an attempt to make himself look better. read more

Quick response Not trust worthy Find friends or acquaintances who need extra cash keep your moving personal to protect your valuables

I highly recommend the Hero moving and storage company! Great customer service, good price and very good job over all!. Definitely professionals in what they do! Big Mahalo for your service! read more

What an awesome team! Marcel and Eduardo are hard working, polite and accommodating. They were very careful with our items and were willing to move things around the way we wanted. We are 100% satisfied with their service and recommend them for any move Big and small! Thank you Marcel and Eduardo for the EXCELLENT Service! read more

Wow. I've never had a yelp before but I made one just to give these guys a shout out. Unbelievable service I was truly impressed. Gabe handled the booking and the crew with the upmost professionalism. Would recommend to friends and family. read more

Awesome service! Very efficient and on time. Again will definitely be using Hero Moving service in my next move!

Excellent service, always willing to help. Gabriel, Vitor e Felipe are a great team! Very efficient and helpful. It was the second time hiring them and definitely recommend. They are real heroes that work hard and efficiently. read more

These are my go to guys on Oahu, as a business owner I rely on Hero moving to take care of our customers on Oahu, even when a curveball is thrown their way I've been super grateful they've got their heads screwed on right and can handle it. They've always taken care of our customers and I've never received a complaint. Thank you Hero moving! read more

gabe and the crew are professional, on time and the quickest movers in town. they help me unload a container full of merchandise and set up a new store. they wore flexible as the work was after normal business hours! i highly recommend! read more

My husband and I used Hero Moving to move our apartment to our new home. Gabe & the team did an excellent job! They arrived on time, properly protected our items and were quick, efficient, clean and very polite. The Hero team made this stressful experience super easy & their pricing was affordable. I highly recommend Hero Moving for your next move. read more

Our Home Restoration Project required a Pack Out, Storage and Pack In to facilitate the process. It was a difficult 10-month long job and plenty of headaches. Hero Moving came through for us at a time when most businesses are in so much turmoil due to the Covid Pandemic. We did have some issues, but Gabriel stepped in and got everything straightened out and we were made whole in a matter of days. It is this type of dedication to customers that distinguishes a mediocre company from a truly genuine, caring company. We are glad and fortunate to have Hero Moving taking care of our needs. They are friendly, professional, and dedicated to serving their customer with 5 Star Service. Thank you to Gabriel and his Team for their help and support. We highly recommend them to anyone in need of moving and storage services on Oahu. read more

We used Hero Moving to help us unload our Matson shipping container from the mainland into our new Kailua townhouse. These guys are amazing! Their service was efficient, professional, courteous, and very friendly. We had some difficult challenges because the container was packed so full, but they managed to get everything out with Grace. They work well as a team and coordinated the move to be as smooth as possible. We highly recommend them for any island move!!! read more

I had a great experience with Hero moving. They exceeded my expectation by far. The crew helped me package all my items and they were delivered in excellent condition. Gabriel the owner was very attentive and explained every step of the process. I highly recommend this company. read more

I moved two houses into one far location. The three guys were amazing! Not only did they go above and beyond to put my bed and the tv together they were top of the notch professional. I have done 2 overseas moves and 3 other military moves and hands down the best service. read more

FROM HERO...TO ZERO! We held high hopes for the best in choosing HERO moving company for our household move from Honolulu to Kona Hawaii. Pros:-  Offered the best (initial) price among all shippers. Great sales pitch. Cons: Confusing information provided regarding estimate, shipping/arrival schedule, and insurance. Breakage of household items during packing. Damage to NEW wood floors during packing. Poor packing. Damage to $10,000 Tempur-pedic mattress by movers kicking and abusing mattress to fit into a full transport truck. Lack of communication Poor information regarding shipping insurance eventually resulting in no coverage for breakage. Damage of $5000 table upon arrival at new location Breakage of expensive antique furniture upon arrival at receiving location. Home damage to carpets and walls at new location while un packing. Poor communication of unskilled contract workers at new location. Lack of communication to resolve damage issues. In the end costs exceeded price of the most expensive shipper. WE WOULD NOT RECOMMEND THIS MOVING COMPANY!! VERY DISAPPOINTED! read more

Gabriel and team provided prompt professional service to move me from the west side closer to town. The price was fair and reasonable. I highly recommend Hero moving for your big or small jobs. Willing to help with placement and getting other furniture out of the way. Just like having family or friends help you move. Thanks Gabriel. I really appreciate you taking the stress out of my move. read more