I started out loving this company--Arlin was SO very nice, professional, and thorough. I was exited to work with such a great seeming company.
But then when my moving day was approaching, I called about 6 days before and asked for the boxes, that he had said they would provide for me, and bring to my house. The next day I received an email saying that my time slot was no longer available, and would a different date work--they quoted a date 3 weeks away!!, but that was WAY after when I had to be out of my apartment; and the originally agreed upon moving day was 5 days from this point.
I immediately proceeded to freak out, and responded to Arlin's email with MANY questions...to which he responded by saying that my date was never confirmed. I asked him why it was never booked in my follow-up email, along with a CC of his email to me with the original confirmation agreement, and I never received a response after that point.
I was never mean or nasty or inappropriate in my messages, only emotional with expressing how panicked I was with a moving cancellation 5 days before a move (I was already paying double rent, and was moving under sad circumstances as it was). I am SO disappointed by this company for the situation they put me in.
I spent the entire next 2 days desperately trying to find a replacement moving company...this was so very difficult cause it was the hurricane day (not to mention my birthday too--this situation totally ruined THAT day), and therefore very few companies were answering their phones.
Finally one company saved the day--"You Move Me" wonderfully took my reservation very graciously and professionally. They cost quite a bit more, but desperate times calls for desperate measures.
In the end, I got moved and all is good now. But, this company caused me extreme stress and duress in an already bad situation. They cost me time, money, and gray hair. I hope that this is an exception for this company, and that they learn not to treat customers this way...I very much hope that no one has to experience what I had to go through. If you're going to use this company, get a clear contract in writing with lots of dates and times and details.
I wish Arlin and the company well--again, he is a very nice person and I am sad that our professional relationship had to end this way. read more