No response so not much to review except they never called or emailed me back. Okaaaaay.....

11/24 update We decided to go with JNR after all after Eugene explained the mix up. He was very accommodating & easy to work with. Made a huge difference in our decision making. The local CA company they used (I believe it was Pioneer) was amazing. They missed 2 tiny drawers but I was able to pack it in my suitcase. I'd highly recommend the CA moving company. Once our household items arrived in HI (it took just under 6 weeks from the time they finished in CA & it was moved into storage in HI) we were contacted to see if we wanted to watch our items being stored. We agreed. Chris was there to meet us (very nice & helpful. Walked us through it) & it seemed to go smoothly. He left half way & the unloaders slowed down. 1 quick phone call & it was back on track. We are pleased with the storage facilities. Secure & temperature controlled. The only hiccup worth mentioning is the 1 of the unloaders was on his phone 98% of the time. Even while pushing the carts he had his phone up to his face. He was young lol. We did have to mention that some of the boxes that said "this side up" meant they needed to store it a certain way. Overall I'd recommend working with Eugene & Chris. read more

I didn't use their service but I did communicate with them. Excellent customer service and very helpful!

JNR Global resolved my issues and compensated me for the damages and I am satisfied with the outcome.

Wow ... I am inquiring about moving a very heavy collector item for a client & so impressed with JNR Global Logistics ! They are fast to get back to you, professional in communication and I really appreciate their detailed estimate along with how they'd go about moving it, prices for minimum time & overage prices if that be the case ! I appreciate knowing the big picture up front so we are prepared! I look forward to working with them in the near future and will update after the move ! Thank you for reading ... God Bless read more

Dear Dick, Please DO NOT contact me begging that I change my 1 start review! I stand by every word! You earned this review! My review can't be bought! I don't care if you refer to me as "Karen" it shows your potential customers your lack of professionalism. In response to your comment- I have written 13 reviews since 2013. This is neither relevant nor equivalent to "a lot of negative encounters". Spend less time reading my reviews from 2013 and more time ensuring that your customers are protected! Have an amazing day! "Karen" read more

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Friendly professional service provided by Lisa, Daniel, Di, Cody! Packing some household furniture and shipping it to Hilo, Hawaii! read more

JNR Global Logistics - Expert packing! - Movers Near Me - Kapolei, Hawaii

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8 Feb 2024 As you can see Eugene responded and actually called me as well. Seems there was a mix up in communication. As you can see by their reviews they've got a stellar reputation - that's why they were the first ones we called - and I've talked to people who have used them and they were impressed also! So if looking for a moving company, I'd highly recommend them! Aloha read more

Working with JNR Global Logistics was a breeze. After the move was confirmed and invoice was paid, everything went smoothly. Eugene was always quick to reply to any of my questions. The movers worked quickly and my items were well taken care of. Upon arrival to my new home, nothing was broken and everything was packed perfectly. I'd definitely recommend them to anyone moving inter-island as they made the whole process as stress free as possible. read more

They were the first ones to call me back, get me quotes, load and ship my container from Hawaii to South Carolina in good time and good condition and the best price. Gene is the man that gets things done. He stays in touch through the whole process. I thoroughly recommend JNR . read more

Great company .....locally owned ..amazing team ... lisa and the team were hard working even on a super hot day they kept charging to get the job done ...professional... fast ... amazing communication....gene walked me thru the whole process from packing in Hawaii to the end in Texas.. A great company highly recommend....will use again when I move back read more

We contacted several companies for a quote to ship our home items from O'ahu to Kaua'i. Lisa came for a quick visit to our home the same day for an assessment. From there, and in short notice, JNR was able to arrange movers, container to load, ship to take to another island, and arrange for people to help us unload when it arrives in Kaua'i. Gene was very communicative, got us our quote right away. What I really appreciated from Gene too was calling back to ask questions instead of making assumptions. They also quoted us the most reasonable price, and were very helpful in accommodating/working with our limited budget. The movers were *so* fast, and all of our larger items were wrapped up and loaded in the truck in about 3 hours. We were so impressed! If we ever need to move again, we will definitely be contacting JNR. They made what is normally a very stressful process, super smooth. Mahalo nui, Lisa and Eugene, and everyone at JNR! read more

My wife and I moved from Denver to Kauai. We hired JNR to handle everything - from our three vehicles to all of our household goods. Eugene with JNR provided personable, responsive service from beginning to end. I believe what separates the good from the great moving and logistics company is not when everything goes smoothly, but when there is an inevitable imperfection in such a substantial move. The local movers hired in Denver where super nice and worked hard. But they didn't pack the container appropriately causing one of our pieces of furniture to fall during transit onto one of our vehicles in the container. This damaged the left front side panel. But once we pointed this out to Eugene and JNR with photo proof, he was on the case immediately contacting the local movers and ultimately getting them to pay the full estimated repair costs from our local ford dealership. Well done Eugene! No move is always perfect. Especially one of this size. But when something went wrong, JNR was there to make it right. That to me is excellence. read more

I posted a request for a quote, not only was JNR the first to respond but they had the best price by far! Lisa was there on time and Tony crushed it all day! Gene negotiated our price, couldn't have asked for much more tbh. We moved from Kane'ohe to Waipio and they were great. The staff was extremely friendly, really good people. We had must of our stuff boxed up and just wanted help with big items and JNR was the perfect solution for the job. I would highly recommend them if you are looking for good people to assist you with your local move. Mahalo nui loa JNR! read more

Moving can be such a pain.... The stress... the bucket list of things to do.... I contacted a few places before I decided to go with JNR and I promise you... they are worth it. They help you pack, move, sort... they wrap all your furniture, they cover your mattress, they organize your stuff... amazing and beyond professional services. They give you an estimate that is fair ... offer pre moving prep... and the team just jams through to get you to your new home. Totally worth it... I am so glad I chose them to move me and my family! read more

OMFG! I cannot say enough about Gene and everyone at JNR Global logistics. They made our move from Oahu to Las Vegas a breeze! His quote beat every mover I called plus he got it all done with only a 1 week notice. We were concerned about reputable movers due to the recent scams we saw on the news. Plus we had issues with a mover years ago who conveniently lost only our expensive items. I'm grateful this was not the case for us this time. I found out about JNR Logistics through Matson customer service. I asked them about the movers they most often work with and JNR Global Logistics was 1 of the 2 recommended. I'm glad I asked because I didn't find them when I searched for movers online. I greatly appreciate Gene! Great communication and execution especially on short notice. I would give you guys 10 stars if Yelp allowed it! read more

I was trying to get price quotes to move from Philadelphia to Hawaii, they were not able to help me but Eugene was awesome he gave me advice on how to weigh the boxes and gave me alot of companies to get quote from in the Philadelphia area, Eugene went above and beyond... Kudos to him. Aloha Diane read more

If I'm writing a review on Yelp, which I hardly ever do, it is either REALLY bad, or in this case, REALLLLLLLY amazing. I cannot speak high ENOUGH of Eugene and his small team - for full transparency, I reached out to a few different companies for quotes, and one of them, Royal Hawaiian Movers, which is supposed to be a good one, wouldn't even give me time of day. They claim they are contracted out by the military and wouldn't even quote me on how much my household goods would be. I guess money talks - and a small household shipment doesn't pay as much as their military moves! So shame, especially for a locally "named" company. Anyhow, onto Eugene and JNR Logistics. From DAY ONE, when we were quoted, and EVERY single step of the way, not only does Eugene and crew respond back almost instantly, at all times of day (sorry Eugene!), but they made a very stressful time of moving form Hawaii to the mainland, a whole lot better. They were able to fit two of our cars and ALL of our household items in ONE CONTAINER! And then gave discounts to help us financially as it is NOT cheap to ship things from Hawaii to the US mainland. I will never be able to give this company the praise they deserve. They communicate with you when your shipment is moving, ETA on getting there (got to the mainland WAAAY FASTER than we wanted it to, how funny is that), and then provide local on-ground subs to handle your move-in (and they were AWESOME). From start to finish, everyone has been amazing to deal with and if I ever move again, there is no doubt I will call Eugene and book with them. THANK YOU JNR, for making a move from Hawaii - mainland, painless and for your aloha! read more

This is an amazing company with integrity and great customer service. I had messaged them inquiring about junk removal, and they referred me to someone else, since I don't think they typically do junk removals. The person they referred me to took my money and never did the job. When I told JNR about the situation, they paid me back the amount that I had paid the other guy! They really didn't need to do that, but they felt bad about the referral and wanted to make it right. Later that day, they even got a team together to come to my house and complete the job! They quickly broke down the junk in my backyard and took it away to dispose. This company went above and beyond to help me when they didn't really have to, and it's greatly appreciated. I definitely recommend them for their trustworthiness, efficiency, and customer service. read more

Eugene Jasper and his company JNR Global Logistics are absolutely OUTSTANDING!!! Gene walked me through the process from start to finish. He made a very difficult process a super organized outstanding move from Colorado to Maui. His knowledgeable expertise is in many areas from setting up movers to the pod delivery drop off / pick up tracking. I would absolutely recommend JNR Global Logistics he is THE BEST. If I ever need to move again I will definitely be using them. read more

The relocation service from Hawaii to Denver was as flawless As possible. Charges were as quoted. The overage wax behind their control and acceptable. Crew's on the pickup side as well as the delivery side were exceptional. I will definitely use again. All around good people! 40' container remained secure contents all intact... read more

UPDATE - Owner did reach out to make things right after they noticed their discrepancy in my email. Unfortunately due to the timeframe I wasn't able to use their services. The outreach was very much appreciated and shows commitment. read more

If you are moving across the street or across the ocean, JNR Global Logistics is the best choice. Not only is moving stressful, it's always very fluid. In other words, change happens. Gene and team will do everything possible to turn on a dime and assure every detail of your move is handled professionally and expediently. Your household goods are your prize belongings. Don't take a chance on the rest, use the best! read more

I was so pleased with the customer service I received from this company. JNR Global Logistics professionally handled our move from Hawaii to Florida. Gene and his team provided all the necessary information we needed so we could concentrate on our part of moving. Our shipping container and 2 vehicles all arrived in perfect condition. Thank you to all of their team for making this move seem easy for us. I highly recommend this company. read more

Truly outstanding! I needed help unloading my pod and used the yelp feature which sent my details out to several movers to bid. Great response, great price. They sent 2 guys and were done in under an hour. I highly reccomend them. read more

Omg Gene was extremely helpful for such a late request for a container haul. At a time of stress while dealing with being middle person for arranging a container all the way to the west side, this company was more than accommodating. I highly recommend them as I feel they are the best in price, best in communication, and truly are looking out for their customer's best interests. I will definitely plan in advance for my husband the next time and make arrangements with them instead of having the husband call on someone just cause "he knows someone" read more

EXCELLENT! Your crew of workers work very hard, fast and safely! Lisa, Alexis, Daniel, and the rest! (Sorry, not sure of all their names --2 brothers from Waianae and one formally from Texas). Understanding the need to move things in boxes, bags and more! ALL have very sweet hearts and are ANGELS. So glad, my instincts made me pick JNR! MAHALO! read more

How I met Gabriel the moving rep was awesome and one hell of a story to tell nevertheless, I wasn't ready to move I just wanted an estimate. Gabriel ask me to let him take a look around to see what all I had to be moved and the next thing you know all my stuff was packed and on the truck (smile)!!! Gabriel and his crew provided the Cadillac of moving experiences. Right on time, friendly, efficient, took care of my belongings, great price. Really could not have asked for a better experience. I would use them again and highly recommend JNR Global Logistics to anyone needing moving services. Oh by the way there's not enough stars to express the service I received. Thank You !!! read more

Still working out the details but they were very responsive when I suggested a better price for services.

JNR relocated our household goods from Molokai to northern CA. Eugene arranged logistics on both ends and everything went according to plan. Target dates were met. I had obtained another quote and found JNR's to be slightly lower. I would not hesitate to use JNR again. read more

Great service. I thought we needed 10 people to move an extremely heavy and large jacuzzi tub. Two of the guys from JNR came and as I was hesitant of their strength, the spa was moved to exactly where I requested it to be placed. Awesome customer service, very hard workers. Will definitely recommend them to all my clients and friends. read more

In Nov. and Dec. of 2021, in the middle of the pandemic, I had to do 2 moves at once. My daughter moved to Japan for college and I was moving to mainland. We were both moving with our cats as well and everything was very hectic with customs and whatnot. So this whole process could have been a real nightmare if it hadn't been for Eugene and Lisa and her crew making things so much easier for me. They kept everything simple, I was able to ask questions anytime I wanted to ( even though they were out of state in another country, always contacted me right away! Each time!) if it weren't for their great service I would have lost my mind probably since it was in the midst of shipment difficulties on the mainland side that was in the news and I had things that had sentimental values. They really did great job wrapping my fragile dolls my late grandmother hand crafted and other things that were sent to Japan as well. Everything I received in Japan and in mainland was in exact shape as it left my home in Hawaii. So thank you very much for everyone at JNR! Truly appreciated! Mahalo! read more

My family has moved many times in my life. Working with Eugen at JNR was awesome! He not only helped us navigate a stress-free pack, load of the shipping container, and final destination unloading, he pretty much held our hand the entire way! Eugen helped our family find a storage facility as we looked for a new home keeping our precious belongings safe, something I am pretty sure other moving companies would NOT do!! His Hawaii crew were awesome, very professional, had a great eye for detail, and packed our stuff as if it belong to them. I will recommend JNR to anyone who are moving! Thank you so very much JNR!! read more

Representative came out to house to estimate our move back to the mainland. Pretty unprofessional and we were told an estimate would be emailed to me within a week. We never heard from them again. We chose a more professional company to do our move. read more

I had to move a single but rather heavy item from a house on a hill to an office, within 7 miles of each other. I called around the local moving companies for a quote. Everyone quoted me the standard minimum hours using the standard number of movers for those hours. Eugene was the only person willing to be flexible and worked with me on the move. He was really responsive, always call back quickly, even on weekends! Thanks Eugene and the JNR team! read more

Great team. A pleasure to work with on moving our cargo inter-island. Prompt responses to my questions and no waiting around for them to turn up. read more

Very satisfied customer! Needed a very heavy piano moved ASAP. Went on Yelp and Gene of JNR responded pretty much immediately to my request. He was very professional and accommodating to my request. JNR's team came to move it the very next day. Lisa, Tony, Daniel and Pana carefully moved the piano down 6 stairs and angled the piano through a tight doorway without damaging the piano, our stair tiles and flooring. They were all so nice and I really liked how they all worked together to get the job done! Blessings and thank you JNR! read more

Wow!! What an amazing experience! I personally spoke to Gene over the phone and he took care of everything. My problem was I got out of the service and have left some things behind in Hawaii and needed to get them state side. He had no problem quoting me and getting my things shipped so fast. If you're in Hawaii these are the guys you have to call! Beyond happy with my experience and you will be too!!! read more

These guys were awesome! Lisa and her crew helped me out of a jam where I had short notice to find someone. They adjusted with my ever-changing schedule, were prompt, courteous, professional, and, most importantly, both fast and conscientious with my stuff. I'll be using them again and you should too! read more