I can't lie, I was a little worried through the whole process. I am a control freak and I was…read morealready in Hawaii during the process. We had already shipped our Jeep through the military and that was the most stressful and unnecessarily painful journey from start to finish. It made me more nervous about shipping our Tesla especially since we weren't on mainland anymore. I contacted Coastal Auto Shipping after reading multiple reviews and thumbing through many different shippers profiles. Richard was so helpful, he asked a few questions via text and then helped me finish up by giving me a call. He answered quickly and I was never unable to reach him. There is a small time difference because we are on island time but that was never an issue and he was there for the entire process which made me feel better as well. My parents had our Tesla in Arizona and it was picked up from their house. They said the driver was helpful, quick and efficient. So easy! I was actually jealous that they had it so easy because when we dropped our Jeep off we were picking small hairs one by one out of a 2012 Jeep Jk just to drop it off. While it was free through the military, I will NEVER go through them again. We will be shipping our cars back through Coastal Auto Shipping. Our car got here in record time and faster than we expected which was a great surprise because sharing one car wasn't hard but wasn't all that convenient either. We got an email it had arrived, our name wasn't connected to the car so we talked to Richard and then were quickly back on track to grab our car. We were in and out faster than you could name the 7 dwarfs! If I could give them more stars I'd absolutely do it! We will be back in a few years to do this the other direction for both our cars, it wasn't overpriced and we were overall extremely happy with our service from start to finish!! Mahalo, we appreciate you all!

Alex was great! This is definitely the best way to ship your stuff moving from Hawaii to mainland…read more Super easy and service was excellent.

Just picked up my car that was shipped from Long Beach, and the process could not have been easier…read more I arrived at the Matson office Tuesday morning at 8:30 AM, checked in at the front desk with my booking number, and sat down. About five minutes later, I was escorted to the lot to pick up my vehicle. No joke, I was out of there in under 10 minutes total. Google Maps directions were straightforward and easy to follow, there's really no way to get lost. My car was spotless and clearly well taken care of during transport. They even provided a free car wash coupon and give you 30 days to register your vehicle. Overall, an extremely smooth and efficient experience. Highly recommend.

They were so nice helping us get it all together girl in front was super helpful…read more I would use this service again for sure to ship a car again

I got my car shipped from the Big Island to Las Vegas. It did take longer than we expected and…read morethere wasn't a lot of accurate updates on the Transport Tracker (It took about a week longer than expected to deliver). I will say, I was able to reach someone every time I called for an update or had a question, and the woman I spoke with was extremely nice and had great customer service. I don't know if this is a problem with the delivery company or with Hawaii Car Transport but we were told someone would call to schedule the drop off. I got a call in the morning when the driver was outside of my house! Luckily, I took a sick day and was able to get it. But if I was at the office, I don't know what would've happened. Overall, my family and I wanted to support a local business and we understand that it is a long process shipping a car from Hawaii to the Mainland so expect delays! We paid the amount we were quoted for, no hidden fees/overcharging, car came in great condition, a little dusty, but that's to be expected.

Military members. Do NOT use this company…read more Let me explain - I continuously kept in contact from over a month, to weeks, to days before to make sure they would be able to pick up my vehicle before my flight. The day before pickup, I called and they confirmed they'd be there at 9am to pick up the vehicle. By 2pm that day, I called and the lady said, "it appears this order was forgotten and no one is scheduled to pick up your vehicle. We can pick it up next week." My flight was 6am the next morning.. When I explained this, she said there was nothing they could do. I had to scramble, find another company, and ask a friend to hold the vehicle for me until it could be picked up. . . Seriously. WTF? Do NOT use this company. This is the pinnacle of unprofessionalism, complete disregard for your time and needs, and unreliable service. Do not buy into the fake reviews. 01/02/2024

No response so not much to review except they never called or emailed me back. Okaaaaay.....read more

11/24 update We decided to go with JNR after all after…read moreEugene explained the mix up. He was very accommodating & easy to work with. Made a huge difference in our decision making. The local CA company they used (I believe it was Pioneer) was amazing. They missed 2 tiny drawers but I was able to pack it in my suitcase. I'd highly recommend the CA moving company. Once our household items arrived in HI (it took just under 6 weeks from the time they finished in CA & it was moved into storage in HI) we were contacted to see if we wanted to watch our items being stored. We agreed. Chris was there to meet us (very nice & helpful. Walked us through it) & it seemed to go smoothly. He left half way & the unloaders slowed down. 1 quick phone call & it was back on track. We are pleased with the storage facilities. Secure & temperature controlled. The only hiccup worth mentioning is the 1 of the unloaders was on his phone 98% of the time. Even while pushing the carts he had his phone up to his face. He was young lol. We did have to mention that some of the boxes that said "this side up" meant they needed to store it a certain way. Overall I'd recommend working with Eugene & Chris.

So far nothing is good about them. I'll follow up if/when my shipment arrives. Based on what I…read morewas told scheduling it is merely hoping it actually ships. Doesn't guarantee it will. Wish there was competition here so that they were held accountable.

They have no competitor for inter island shipping and that's the only way they stay in business …read more Customer has no options. They suck big time, customer servise is a mix , some are professional and normal some are rude and extremely incompetent. No one in their sane mind would recommend them but like I said if you have to ship a car , you don't have a choice that's affordable. I hope another company opens up soon who'd be more competent overall . I dropped my vehicle off on 7/22 was supposed to sail 7/27, due to mistakes exclusively on their end they finally shipped it 8/3. No one notifies you of any delays, changes etc etc. They do pick up their phones at least . And then it's a gamble who you gonna speak to and how they will speak to you. Unprofessional is the word best suited to describe this company and they still charge 750$ to ship from Oahu to Maui , which is not cheap considering what you get.

I was in and out of here for two vehicles. I didn't mount my subwoofer to the car so I had to take…read moreit out. Wiring was all left in tact. For the Tesla, they kept the charging cable inside. Transport to final destination was quick. All professional people. All respectful.

I am not sure why this office has such negative reviews. If you read the requirements and prepare…read moreas they suggest, you won't have any issues at all. We booked a FASTPASS appointment so our documents were green-lit well ahead of time. Appointment was booked for 10/27/25 at 12:45pm. It was a little hard to get them on the phone but they answered my emails super fast whenever I asked questions. We arrived at 12:30pm to be a few minutes early, and we were done by 1:30pm. Service was as fast as it could be, and all of the staff was incredibly friendly! The process was smooth. When we arrived we checked in, and waited 5 minutes for them to call us back up. When they called us back up they confirmed all the FASTPASS documents were good to go, and had us sign some additional disclosures. Since the inspection crews go to lunch daily (mandated by their union) we had to wait until they returned for the inspection process. No biggie. I was able to drive into the inspection area at exactly 1pm. We didn't professionally detail the vehicle but thoroughly cleaned and vacuumed at home. Passed the inspection in about 20 minutes and we were on our way. People tend to leave bad reviews but often forget to leave the good ones. Don't be scared, prepare well in advance, and you will be smooth sailing.

BEWARE DO NOT DO BUSINESS WITH THESE CROOKS!! The 1 star is only because yelp requires it. They…read moretold me I would get my deposit back and lied. They kept changing the dates and after stringing me along they said my requested drop off is impossible for their drivers! JC the manager said my deposit would be return by the end of the week. They took advantage of me while grieving the loss of my child. The reason for needing an auto transport was to pick my late son's car. The fact they say they are veteran owned and operated is a disgrace. Who owns this company? If anyone else wants to join me in getting our money back, email at Justiceforconsumersusa@gmail.com

Service could not be completed because seller backed out. We did not get our deposit back and they…read morewould not answer our phone calls any longer. I also could not see an agreement because it was no longer active. Agreement response was sent after the deposit payment so if there was a no refund policy on the deposit it was not disclosed til after deposit was sent. I would avoid this company at all costs. I would rate zero stars but this is not allowed.

I would like to commend the exceptional performance of Royal Hawaiian Movers Logistics coordinator,…read moreJennifer Wowor, who recently assisted me with transporting my car from Hawaii to the mainland. Complex logistics, constrained timetables, and attention to detail requires someone with exceptional skills, experience and patience to execute effectively. Jennifer went above and beyond to assist and guide me through the process, exceeding all expectations. Mahalo, Jennifer Mike N/Honolulu

I wish I could give them negative stars…read more I moved from Honolulu to San Diego with this company, and the experience was terrible. My Samsung 55" TV and computer monitor arrived completely shattered. Ten smaller boxes of my china collection were missing, and the pieces that did arrive were broken. These were high-value items, and I was never compensated because the movers failed to put stickers on the boxes -- which honestly felt negligent at best, and intentional at worst. On top of that, around 15 boxes either never arrived or showed up heavily damaged. I communicated with both Hawaiian Movers and the local company, and neither showed any sympathy or sense of responsibility. Their response was cold and dismissive: just "go talk to the insurance company." This happened about two years ago, and I am only writing this review now because I was recently going through my china collection while preparing for an event, and it brought everything back. It still makes me angry and sad. Please be extremely careful if you use this company. Make sure the movers put stickers on every single item and box. In my case, they did not label many of my items, and that became the reason I could not get compensated. Worst of the worst. Do not use them.

Sold my car to a buyer out in Hawaii, and I was pretty nervous about shipping it all the way from…read moreLA to say the least. XRT made it surprisingly easy. They explained everything beforehand, arranged door to door pickup, and the driver was really helpful during the car inspection. The tracking was great, and the car arrived at my buy's place in a couple of days, no issues at all! So much less stressful than I anticipated and it was actually affordable. Really took a big amount of weight off my mind! Thank you!

The XRT Logistics team was fantastic. We hired them for a complex medical or surgical practice move…read morein Honolulu, and they handled everything seamlessly. Joseph was responsive, offered competitive pricing, and made sure the job was completed as promised. The team he assembled was well prepared, courteous and professional. In addition, they worked with Pedowitz Machinery Movers to transport our medical equipment, and they too were excellent. A plus all around!

This review is for Camilo:…read more A hard working agent, Camilo receives a 10/10! He operates via text/email and responds promptly. He very thoroughly explained pricing, value, communication avenues, and the drop off process. I will absolutely post a follow up review but have confidence that my car will be delivered promptly and without damages. Thank you Camilo!!!

I just want to start off by sayin using them to ship my car was a 10/10 experience, the employees…read morewere every transparent about everything, constantly giving me updates about my car and where it was. I shipped my car from New Jersey to Hawaii and it got here under a month. When Camilo asked me what day I wanted to get my car picked up and when it was the next day from the original phone call he made it happen. He didn't increase my original quote which was the cheapest company I had found to ship my car with, if you're looking for somewhere to ship your car and for it to be such an easy experience I recommend using them. I know I will be using this company again during my next PCS